I prefer local Mechanics to Franchise Stores...I live 2 blocks from this company,so convenience is an obvious plus.But the 5 Star Rating is for the excellent customer service and standards of work performed and fair pricing. read more

The work they did on my car was okay and it's running now, so that's the main thing. However the service took longer than they said it woul, the communication could have been clearer. read more

They did a thorough job, and my car running smoothly again. The only reason I'm giving 4 stars instead of 5 is that the wait time was a bit longer than expected, but they keep me updated throughout the process. read more

Called ahead before stopping in to get a patch repair on one of my tires. Parking was a bit tight at the time. But they allowed me to just park right next to their entrance, since I was only there for a tire patch. The waiting/seating area was also a bit tight, but it was peaceful while waiting for the work to be completed. The atmosphere was very relaxed. There were several comfortable sofas and their A/C kept the temperatures normal during the hot Las Vegas summer! It was nice that they were open until 3pm on Saturdays! Overall, I have to say it was all handled very pleasantly and professionally. The service price was very reasonable also. Highly recommended! read more

I drove in from California with a flapping noise under my car and stopped at Genuine Auto Services. They were quick, honest, and had me in and out in no time. Excellent service and highly trustworthy--would definitely recommend! read more

I bought a used car for my daughter to get back and forth to school and work and I needed to make sure she was safe and being a single parent and a woman I always have a hard time finding and trusting mechanics it's like they can smell me coming from a mile away and it goes from one thing to another I took it to genuine auto service everyone I've came into contact with has been very polite and helpful they did a diagnostic on it worked on my exhaust and oxygen sensors and even stood late just to make sure my daughter was able to use the car the very next day I definitely would recommend genuine auto services for all your car needs very honest and dependable and they will be the only ones I will take my vehicles to thank you GAS you are greatly appreciated read more

Jake M. is trippin. Genuine is great. I was referred here by an acquaintance for a repair that was diagnosed with help from an AAA roadside assistance guy and my boyfriend. Bad alternator. Jesse didn't give anyone the 3rd degree about it - you know, the usual mechanic, "we'll see about that..." stuff. Simple, "bring it in and we'll get it done." That's what I want in life: to be heard, helped, and back on my way. Those are the points that add value a service. This shop delivers. Mega A+ 10/10 recommend. read more

First time using Genuine Auto and even though it's a little bit far of a drive for me it's well worth it. Fantastic customer service Martha in the office was very kind and kept me informed on the progress and Ramiro and his crew are true professionals. I needed the AC in my 2001 Ford Explorer Sport to be fixed after I took it to an auto shop near me and had to bring it back 4 times I just gave up. I've lived in Vegas over 20 plus years and when you find a great mechanic or any business that provides great service and are knowledgeable and you don't feel ripped off it's wonderful. They will have my family's business from now on. read more

I had a great experience with an oil change. Excellent customer service was provided. They offer a charging station, coffee, and prompt, dependable service. There are restrooms available. It was very affordable. read more

I needed an oil change and put it off for weeks because I hate dealing with mechanics. I didn't want to go to a big chain and saw Genuine Auto Services was a local business close to home so I decided to try it out. I was blown away from the initial phone call asking about pricing to the first interaction as soon as I walked in the door. Jesse and his team are incredible! Very humble and kind when explained services (I know nothing about cars). My brakes were giving me issues which led me to believe I needed new brake pads but I was wrong and they simply needed to be cleaned from all the Vegas dust. They took care of this for me in record time and I was on my way. Definitely coming back for any and all my car services. Thanks for taking care of me! Will be back for my next oil change in a few months read more

Genuine Auto Services - Auto Repair Near Me - Las Vegas, Nevada

Couldn't be happier with Genuine's service all around. Their customer service was friendly and prompt. The work they did was thorough and the information after was helpful and honest. Never once did I feel sales pressure from them. Highly recommend and trust them fully! read more

I can't say enough about the quality service I received from Ramiro when I needed my brakes replaced. He looked up the parts and completed the repair before the scheduled time! And the price was fair! I'll definitely be back in the future. read more

Scammed my roommate for $130. asked for his ZELLE as payment. Luckily we are insured through the bank. we are starting the process to sue them. If you are in the downtown are do not go to this company they will likely just steal your money and leave you stranded. read more

I work on cars myself but all my tools are in California. I have a second car out here and after looking at several shops Genuine Auto is one of the best because they will never scam you because they actually care. That being said if you want the cheapest job this isn't the place, but if you want the job done right the first time in a timely manner this is the spot. Will be coming back here in the future read more

If you're looking for a scammy, dishonest mechanic then this is the place for you! 5 STARS for crookedness. These scammers tried to charge me $1400 for a small problem (swapping a bad thermostat - $50 part) that a buddy of mine diagnosed and fixed in 30 minutes. They even tried to pretend that the "wetness" from coolant I had personally spilled proved a leak somewhere else - adding another $600 on top of the $1400. They even took photos of the "evidence" to show me the fake "leak". Plus they found a bunch of other "little issues" to try to scare me into another $1000 or so. I'm absolutely infuriated. I had this vehicle serviced at a reputable place across town a few months ago before I moved, but I live on this side now and, based on the reviews, I had hoped I'd found an honest mechanic close by. The reviews are all 5 star - so I can't actually believe they're real reviews. There's no way. Probably just had family and friends write reviews. They treated me like I was an idiot, and I bet that probably works on a some people. Unreal. Why is it so hard to find an honest mechanic?! read more

Jesse made sure I understood the time required and gave me a likely cost breakdown when making the appointment. Written cost estimate as expected. He showed me the AC compressor leak. His supplier had the compressor so they stayed late to get me the car same day. He kept me updated and they offered me drinks. Complementary engine cleaning. Friendly employees. A+ read more

great place ..needed a oil change on new car ..easy fast ..this is the place to go to ..by el cortez casino .just a class place .thank you

I was a walk in with no appointment in need of an alignment before a trip the next day. They were able to squeeze me in and get it done! Not sure any other shop in town would have done that. The owners were very personable and professional. Now I am just trying to think of upgrades I can do to my truck just so I can go back. read more

Jesse took my vehicle for an emergency electrical issue after Roadside assistance could not diagnose or fix problem. He cracked open an energy drink and worked on the vehicle for over 5 and half hours until 1:30 am! I was basically stranded in vegas during this ungodly hour and Jessie was friendly and professional! His honestly made me feel secure as he kept me updated the whole time. I was able to drive home to San Diego for 5 hours with no problem. If given the chance, would buy him a beer! Telling my friends and family and would highly recommend! read more

Genuine Auto Services - Jessie discovered the VERY small circuit break inside the fuse box. Expert skills! - Auto Repair Near Me - Las Vegas, Nevada

I had the cable and regulator for the window motor break in the middle of my trip from out of town to Vegas. Jesse, the manager and the main representative addressing my case, was not only extremely amiable and knowledgeable, but also willing to explain/follow up on every last detail. He is that awesome person you want to talk to when you need repairs on your vehicle. Customer service is great. I highly recommend this place. read more

Sometimes in life, you just have to go with your gut instincts and let the results tell the story. Jesse Moreno did not disappoint. His team, his communication style, his sincerity and the results they all yielded left this owner of a vintage van very satisfied. I woudl recommned them to anyone.. they are old schhol style with new school service which equals a job well done.. It wasn't alwasy cheap,it wasn't alwasy fast but it has alwasy been GREAT! Thank you. read more

So grateful to have discovered this place when we did! The guys here are always so nice and completely transparent about costs and suggestions on repairs! They always make sure to explain exactly why a repair is needed if you're unsure! The name really does describe them, completely genuine. I will always recommend anyone to them! read more

My Brother's car was involved in a small accident and the wheel alignment was off. These guy's did a terrific job realigning it as best they could considering the damage that was done. They were honest about the job itself and what it still needs. Prices were honest and fair. I highly recommend this place for your auto repair needs. You'll be happy you went there. read more

Update 081019, I haven't even been there today but I'm gonna have Jesse take a look at a car I'm thinking of purchasing.

Recently came to this establishment for a broken lower arm rod. I dropped my car off at 11am and it was ready before they closed! They were friendly, efficient and knowledgeable. They explained everything in detail and really saved my day. I will be returning for any future car needs! read more

I was recently the victim of catalytic converter theft, which apparently is a nationwide problem these days. The only good thing about the experience was that it led me to Genuine Auto Services. The owner, Jesse, and his staff were very professional and kept me well updated on the progress in my repair as they worked with my insurance company to get the matter dealt with. Their customer service was a breath of fresh air in these days when good customer service seems too often to have gone the way of the dinosaur. I would highly recommend this repair shop to anyone in need of such services. read more

We were on vacation out of state and stopped in for an oil change. They not only took care of our car, but went above and beyond to take care of our family. They sanitized the lobby before I brought the kids in so we could wait while they worked on the car. Much appreciated!! read more

Classic car supermen. In rebuilding my 65 over the last few years, it has had its fair share of challenges to say the least. Most recently this year was a total transmission failure that left me little option to find parts available. Jessie remained diligent time & time again to see to it that all things were troubleshooted & done to perfection. Earning my complete trust over the countless jobs that I've needed, there is absolutely no where else I would ever turn. This team really goes above & beyond. Honest, fair and true to their word. It doesn't get better than this. Thanks Jessie. Looking forward to the next projects. You absolutely make it all worth it. read more

My husband and I live just down the street from here. His Honda Accord has recently needed some work to it and Jesse has always done a great job! He is extremely honest and always does his best to match or meet previous quotes. My husbands honda was recently in an accident and was totaled, while searching for a new vehicle we actually took a car we were interested in purchasing to have him look at it. He did a full inspection on the car and gave us great and honest advice! He is a friendly neighborhood mechanic and knows his stuff! Check him out! read more

Note-I didn't get work done here but I did stop in to have my car checked before I drove back to California. My car had started making this weird sound and I didn't feel comfortable starting my drive until it got checked out. I got the recommendation from the concierge at the downtown grand. the mechanic that help me with very nice and courteous. He test drove my car and made me feel super comfortable about starting my drive. I would go back if I needed work done. read more

They fit me in for an oil change even though I showed up close to closing time. The staff is friendly, helpful, and efficient, and the whole place has a cool, very local vibe. I strongly recommend! read more

Awesome custom shop. Great people. Treat you like family. From mild to wild they can handle everything.

I always get greeted with a smile from the manager who's always manning the front desk. The are very detail oriented and double check everything to make sure your car is running great. Originally brought my car just to get air in the tires and ended buying tires from them too. Will defiantly come back if I ever need anything else for my car. read more

Genuine Auto Services - Lincoln Continental Mark V - Auto Repair Near Me - Las Vegas, Nevada

It was $50 for a full synthetic oil change. Ppl inside had a great attitude. They showed a local some love and car is feeling good on the road! Highly recommend. read more

Awesome all around service! Friendly and efficient from the get go. Jesse the owner wasn't there to greet us but called shortly after to thank us for stopping by! Highly recommend! read more

This place and the guys who work here are awesome. Jesse, the owner, is all about service. We were in town from Detroit, working Life Is Beautiful...we happened to notice during the festival set-up, that one of our trailer tires was dangerously worn and starting to tear. We were still setting up so I couldn't bring the trailer to him at this point (around 3:00pm) Jesse, awesome and personable guy that he is, walked down to where we were and checked out our situation for himself. He pointed out that our tires were all different and were wearing unevenly, and that they were all rated for different weights. He went back to his shop, got 4 new tires delivered last minute to his place, and was about to head down to change our wheels on the spot. We managed to wrap up or set-up and bring the trailer to him. He not only stayed open late, and changed all 4 tires and balanced them; he fixed one of our fenders for us...FOR FREE!!! These guys do great work at really competitive prices. I recommend anyone having auto issues in Las Vegas in the Downtown area check Genuine Auto Service out First, you'll be as glad you did as we are. Thanks again Jessey, from all of us at BLVisuals read more

These guy's are the real deal. They provide complete auto service from the hood to the rear bumper and anything inbetween. Their work is excellent and backed up. They are doing what they love which makes a difference. Most important they are honest . After they serviced my chevy HHR the 1st time I was relieved that the repair was not costly ( had been quoted doubled what I paid from purfect auto and work completed in half the time) and I had found a good repair shop. Excellent auto repair and customers service. read more

This is my go-to mechanic, a Las Vegas legend. Jessie comes from a corporate background, and brings that perfectionism, professionalism and customer service ethos to Genuine Auto. Great quality staff and work! read more

I live locally and had been searching for air pumps to put air in the tires... seems to be hard to find in Vegas. Just happen to stop by and they said they would do it for me, no charge (I left a tip for the tech). Asked about estimates for some service I know I will need... very helpful and accommodating. Will definitely be back! read more

This auto service shop is knowledgeable with great communication and customer service. Jesse, the owner, keeps you updated on the progress of your vehicle. No job is to small or too big. They did a great job on my SUV. The team does an amazing job and I highly recommend them. We certainly will continue to use this shop. read more