We got a flat tire on Interstate 80/90 traveling back to Wisconsin so we went to this Firestone and…read moreJeff took great care of us! We ended up getting 4 new tires put on in less than 2 hours!

Once again Firestone does not disappoint. Neil and his team are great at what they do and very…read morehonest. Thank you for being the best!!!

Hello yelp fans: as you know, I only give one or five stars. You either have it or you don't. I'm…read morehappy to say that this car care center definitely has it. Antonio was amazing and really worked with me as I needed to get a lot of work done on my car. I teach customer service and he definitely checks the right boxes. I live both in California and Indiana and I wish they had one in California.

Great Customer Service. Friendly and informative. Once diagnosed I was even taken into the garage…read moreand the mechanic showed me the issue. Craig in the front office, was very, very informative of cost, time and any possible additional costs that may arise. Very happy and will be returning if the vehicle needs it.

Got an oil change yesterday, but had to come back today and get a new battery! The manager told me…read morea few months ago that the cold cranking amps were getting low so I needed to keep an eye on it. Well, she kicked the bucket today, so I limped over to the store and had them install a higher capacity battery. Now, I'm good to go!

On April 1st my wife took her car to Valvoline Auto Care in Portage Indiana to have her oil…read morechanged. I had ordered oil for the car from Amazon as I change all my own stuff. It was slow in coming for some reason. I told her to go get it changed. On April 2nd I proceeded to change the oil myself as I thought she had not gotten it changed. I had drained the oil into a pan and removed the filter as well. My wife came into the garage and asked what I was doing? I told her I was changing her oil as it needed it. She responded by telling me it had been done the prior day. I responded that they had NOT changed the oil! The oil I had drained had a gasoline smell to it and was dirty and thin. It clearly was NOT changed. Here's the kicker. I write the mileage and the date on my oil filters so I know their history. Lo and behold, there was MY oil filter! I showed her the oil and the filter. It's incontrovertible proof they had NOT done the service. No reset of the mileage counter occurred either. It was closing time and I'll bet these kids just wanted out of there on a Friday night. The manager really dropped the ball as there was a trainee involved. I contacted Valvoline corporate. After wrangling with them and speaking to the manager of the shop they denied my claim. After having it kicked up the chain of command they issued a refund. The store manager also lied to me saying I would need a subpoena to look at the video of the car being serviced. (bullshit) I told them that I would hire counsel if that's what I needed to do. That's when I got the refund. So, how many people have they stolen from in this manner? It's not me I'm fighting for. The cost of the oil change was less than $125 dollars. I could miss that and be ok I assure you. They just blew it and would not make it right. I tussled with this issue with them for 5 days. How many older ladies have they cheated? If I had not thought the oil needed changing that car would have been driving around for how long on old oil? I have no idea as they didn't reset the mileage. It said she needed an oil change as she was pulling out of the store. Anyway, don't go to Valvoline. In any state or area. Also, the manager, kendal is a completely inept person and is over her head. She was rude and lied to me over the phone as to my needing a subpoena to watch the video tapes they take of every oil change. This was a lie and corporate told me it was a lie. Stay away. Stay FAR AWAY!

I've been there a few times with my 911 Porsche given that they can actually take low riding cars…read more For the Porsche they were reasonable. The problem is: many times there are a bunch of teenage girls that really don't know anything about cars and I had to leave and come back given that they were clueless on how to service it for the basics. Here is where they really messed up: they failed to tell me that my Honda Civic Hybrid uses a special tranny fluid that if NOT USED voids the warranty from Honda. Basically I had thousands of dollars in damages in my transmission and Honda service was able to void my warranty and pointed at the viscosity and coloring that the tranny fluid had: non-approved Honda transmission fluid voids the warranty and Oil Experts didn't tell me that. They just put regular fluid into a CVT with special requirements. You'd think that their database prescribes what a car needs. I believe a shop like this should KNOW these things from their database and tell customers before they go ahead an reap havoc on engines and tranny's. Never again for me, rather get nailed by the dealership and keep my warranty clean.

Aful....my car needed a jump while getting a oil change and they were going to charge me 25 for a…read morejump... while I was there to get a oil change...the men in there are odd creepy as well,.plz do you your self a favor..go elsewhere

In the "green room" there was a far far right militia magazine. The crew didn't put a sticker on my…read morewindshield. Overall the tone was that they were doing me a big favor. I will go somewhere else or change my own before I step foot into that kitty litter box.

*edit* Guest Services contacted me based on my review. They identified several issues that…read moreoccurred. The manager was using an old Groupon code, which didn't credit the correct amount. Additionally, I was upcharged for an optional "full synthetic" filter for an extra $10, which was never mentioned to me. As a result, they offered to send me a $30 refund, as I had been in from out of town and could not return to the store. It was mailed promptly. I went to this location for an oil change and tire rotation. I had purchased the service from Groupon which clearly states "Full Synthetic Oil Change with Tire Rotation or Aquapel Glass Treatment". When I pulled up, there were no other customers in the bays, and I was directed to pull in. I shothis wed the employee I had a voucher from Groupon, he told me the price $153, and said the voucher would be applied at checkout. After watching 2 or 3 cars that arrived after me, get their oil changed and pull out, they finally got the tires rotated and the vehicle on the lift to change the oil. After another long wait, I was told that I was ready to go. The employee was unable to check me out due to the Groupon voucher seemingly not working. He said he would have to call someone, and after a few minutes informed me that his manager was on his way back to the location and would handle it. (The manager was out picking up a filter they didn't have for another customer who was stuck in this particular hell with me). At this point I had been there for an hour. Once the manager arrived, he attempted to check me out, couldn't had to place a call to someone else to figure out the system. He finally got it all put in appropriately, and much to my surprise said I owed $48 and change. At my surprise, he said that there is always a small amount left over with Groupon. I said that $50 wasn't a small amount, he shrugged and pointed to the paper he had used to guide him that stated all Groupons only covered oil, and nothing else. I pointed out the voucher clearly stated the tire rotation was included, he shrugged and said all the Goupon people say that. I told him that I had been here for well over an hour at this point, he shrugged again and said we have a lot going on. Obviously, someone is wrong with how the Groupon is presented (eitther Jiffy Lube or Groupon). Based on the slow service, and seeming indifference of the "manager", I'd guess it is their "policy" that is incorrect. At the very least, since this seems to be a known issue, they should inform the customer before the service not after. I would at least have had a choice on whether to continue. The Groupon cost $79, and the redit this location gives is $73, sure doesn't seem like a good deal. Either way, based on the extremely poor service, I would recommend staying far away from this location and their shady business practices.

The manager should be fired. Old white guy with a white beard and rude look. I just came for an oil…read morechange. He took my car in told me to get comfortable and take a seat. Not even 5 mins later he comes in and tells me in his own words "your car is shit" and went on with 7 other things that was "wrong with my car" and wrote me a quote for almost $2000 and charged me almost $150 for my oil change. Receipt said he charged me 35 for windshield wiper fluid but it still was none in there. I quickly left took it to my mechanic he said the only thing he was right about was my tires are losing tread but they are still decent tires lol other than that my car is good it only has 39K miles on it lol. He also filled my windshield wiper fluid lol. So yeah will never go there again!

Do great service on the oil change, but then they review the car and let u know about other…read moreproblems. Nothing wrong with that except they give u the worst possible advice about what can happen. For instance I had a tire they felt was bad, and they told me there could be a blowout. I am from Chicago and drove back to my mechanic and he said the tire was ok. Then went back and they said my front axle could break, it would be quite a mess on the Dan Ryan. Told my mechanic about it and he said he never of it. Might be a good place to go if they had more knowledgeable people on staff. I will never be back.

Come here often and for about 3-years. Everyone is always professional, genuine with your car…read moreissues, and talk about service with a smile. Absolutely no pressure to upsell you, only mild recommendations on what you may need to service soon or later. Went there many times, where I only wanted free overall check..they take care of you as though your buying up all services . They all all very well trained by the company, because even the supervisor does not hesitate to help you or just give friendly chats. I had a new battery put in yesterday and Ray the supervisor was on point as always watching his crew to make sure they don't miss a beat. Ray and worker Jay, on a previous visit, even helped me secure my trunk, which wasn't really related to their services. Top notch professional. I find this place a great go to for us women, who can relax in the clean lobby or outdoors on the patio, enjoy a coffee or drink, courtesy of the shop, and know you're in good hands and won't be taken advantage of.

They show you what your car needs and give you a price before they start the work. They don't…read morepressure you. They are very professional in what the do. They are very friendly. I Will Be Back.

I had my oil and transmission fluid changed here; they do great work at a reasonable price and seem…read moreto be an honest shop.

I had a pleasant experience at this location and it will be my new go to. The whole crew was…read moreawesome and included John, Julian, Juan and Nick. So if your looking for a quick oil change, a good company to spend money with and a local NW IN business Valvoline comes recommended.