McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

Super busy ladies night but there was plenty of staff to help me find things. I just moved to this…read morearea and know where I will head for all things hardware.

Went to browse for Christmas gifts and was stalked down the aisles and asked several times if we…read moreneeded help. Then was told that we only had 30 minutes to look around. Felt like they were being racist and stereotyping us. Spent money so they would leave us alone but will be returning the items for the principle of it.

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

I had a very disappointing experience at Hidden Lakes Ace Hardware Store around 1:00 PM on…read more2/16/2026. I walked in, said hello, and was immediately stopped by the woman at the front because I was carrying my laptop backpack and shopping bags from the Walmart next door. Before I could even browse, she abruptly told me I would have to leave my bag at the front of the store. The interaction felt accusatory and uncomfortable, as if I was being treated like a criminal for simply walking in with personal belongings. I initially thought she might be offering a cart to help lighten the load, but instead I was asked to leave my property unattended. I politely declined. I would never feel comfortable leaving my laptop, wallet, and personal items at the front of a store. As a result, I decided to purchase my potting soil and chicken feed from Walmart instead. Unfortunately, what could have been my first time shopping here will now be my last. Making customers feel suspected or unwelcome is not good for business. I doubt anyone would appreciate being asked to leave their purse, cash, and laptop unattended at the front of a hardware store. Customer service and first impressions matter, and this experience fell far short of what I would expect.

I just left Ace and let me tell you, the customer service was on point!! Everyone was so friendly…read moreand helpful. Haven't had customer service like that in a while. Look forward to shopping there again soon!

At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

I love this store. They have everything I need around the house, in my neighborhood, for decent…read moreprices. I got a really cute bird-feeder there and some seed for a good deal. There is also a post office, which is super convenient. The staff is very helpful and friendly, and best of all, THE CANDY. This store has one of the greatest selections of candies in the area. I've never seen the brand "Wiley Wallaby" licorice before, and now I come here just to try all the different amazing flavors. I highly recommend the licorice allsorts. I have to stop myself from eating them all! Also, the garden section is excellent, and I'm very excited to plant my seeds this week. Great store.

The employees are lovely individuals. They are polite and helpful…read more But every time I've gone in, and I've had to interact with a manager or an assistant manager they have been rude and unhelpful. They also under staff this location consistently. Almost every time I've gone in there hasn't been enough employees to help the customers that are in the store which means long wait times. This will be my last time going to the Edgewater Ace Hardware. It's very disappointing because this is my closest Ace to my house and for the last three decades of my life, Ace has been my go to and has been extremely helpful. But each Ace Hardware is individually owned so I will be going to a different Ace from now on. Do not waste your time. Just go to a different location.