Purchased a rollaway screen from this store five years ago. Called them the other day because the…read moreclosing latch broke. Brad, the person I talked to responded very quickly to my needs and not only found the part I needed but actually DELIVERED it to my home. Exceptional service and worthy of my first and only recommendation EVER!!!

Been going to Yale electric for years.. Everything starting from the front desk, sales person…read moreMichael, to the installation crew(Humbert et all) was done professionally. First class operation.

Always great to work with Yale appliance. They're organized and profession. Their delivery guys…read more(Dorian and his crew) are the best. I've used them at work and on my own house for at least 15 years and they have never let me down.

Just a great experience from Sales Team and especially Delivery Team!…read moreI'm in a 1910 2 Family with kitchen on 2nd floor and delivery here is not easy. Edwin and team were just fantastic!

Service was great. Salesperson made sure that I had everything I needed and that the new dryer…read morewould fit with my existing washer. Delivery driver, Jerlin, was fantastic as well. On time, respectful, and careful with the new unit and my new home!

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

Very nice owner. Had problem with dead dewalt batteries and was looking to get them fixed. They do…read morenot repair batteries but directed me to the man that did!! And also let me know they might still be under warranty , which they are. I am very thankful for his help! Local businesses truly represent community

Prices are outrageous and if you don't pick up right when they call you they sell your toolsread more

My wife and I decided to do a complete renovation of our 35 year old house, and that included a…read moreshowcase, professional, high preforming kitchen, and a high quality washer and dryer. Dave at RiverBend helped us select manufacturers and specific models of appliances. He steered us away from products that were no longer as reliable as they had been in the past. We decided to get mostly Miele products and SubZero fridge and freezer. They seem amazing. Throughout the long project Dave worked with us right through installation. He even helped us get rebates that Miele was offering that had escaped our attention! We will be moving back into the house in two weeks and can't wait to use the appliances in our dream home. You can trust Dave and RiverBend with your big projects.

The laundry mat was extremely clean and everything ran GREAT! My clothes were squeaky clean and…read moredried very fast. I really love the fact that the machines are automatically disinfected with each wash! I had never heard such a thing, but that alone will keep me going back. Prices are very reasonable.

Super helpful without being overbearing. Answered all questions I had and let me browse about…read morewithout any time rush.

I have lived in Cambridge for 13+ years and never knew this place existed. What a gem! It's a…read morefamily owned business who cares. They offer personal attention, troubleshoot and were kind enough to orient me to the selection they had in their warehouse. From piling that was salvaged from docks in boston harbor to heritage white oak planks...it's as much joy as it is interesting.

ZERO STARS First, I…read moredid not receive the exact piece of granite that I had picked out. Second, I recently tried to fill a large bucket with water, heavier than what I would normally have in my sink but not outrageous, and the sink fell down. Looking underneath only one bolt was connected, none of the other's lined up, and the rest was held on with silicone caulk. Third, where there is a seam that they sanded has turned turned completely dull.

Ill give this company zero starts but the minimum is one, and here is the reason why…read more Back in April 2023 we bought granite countertops and a series of items rounding $6,000 dollars. we never got the items delivered neither installed. Reached the company nobody called back. We found out the company filed for bankruptcy a year ago. The part that is more frustrating here is that they were still open making sales to customers who they knew they were not be able to deliver or install their items. Long story short almost three months later, No countertops and no money back. just put our claim with the Worcester bankruptcy court where their case is currently open. Lesson learned, just verify the stay of the company before your purchase any items so this doesn't happen to you.

I had a very troubling experience with Williamson. They charged $650 upfront to diagnose a possible…read more"broken" sewer ejector pump. The final written report clearly says the pump was broken, yet the technician who came told me he was not actually sure and that the only way to find out was to put in a new one. They wanted to sell me up pump, ignoring a critical detail. The tank was full of water, and this was February in Massachusetts during subzero temperatures. A frozen or blocked line should have been an obvious possibility. Instead, they immediately pushed for a full replacement and tried to schedule it right away. Another company came out, coordinated with the town, thawed the line, and confirmed the pump was never broken. This felt like a rushed diagnosis and high-pressure selling. This could have easily cost me thousands of dollars for a problem that didn't exist. Get a second opinion. It made all the difference for me.

We were charge $650 dollars to come and service (which we have used them for past 20 years) they…read moretold me that we needed a new motor and that the represantive would call me to discuss the concerns. I never heard back from them and trying to obtain the report which we should owe as we paid the $650--no follow -up or customer service provided. Can't reach them by phone. This is not the company we signed up so many years ago. Extremely disappointed.