We had a unique situation where we couldn't get our dishwasher out. Our hardwood floors were…read moreinstalled by a different contractor and they didn't double check the height. We needed help cutting out part of our floors, installing a new dishwasher and then adding new hardwoods near the dishwasher. Thai did all of this for us and did an incredible job. He was so easy to work with, so kind and gave us very fair pricing. Thank you Thai!

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

Great experience. Friendly, helpful professional staff. Best prices. I went in desperate for…read moreflooring on a Saturday . I was able to purchase both vinyl plank, carpet, transition strips, and padding . Everything i needed plus they were able to put a binding on the carpet same day. Im a very happy customer

From the owner: Residential and Commercial Floorcovering. Overstock and Special Buys for the do-it-yourselfer. We…read morecarry tools, setting materials and expert advise. Best prices in Atlanta

AgreEd! Do not use, they got with my warranty people and determined that damage happened after…read moreinstallation when it's clearly their attempt at repair. Quit sending the rapper

If I could leave a zero I would. Title: Poor Installation and Zero Customer Service…read more My builder hired Atlanta Flooring for a flooring installation, and unfortunately, it has been a very disappointing experience. The installation was poorly done, zero underlayment was placed down, floorboards are now lifting, chipping and peeling like spaghetti. I contacted Crystal Williams at Atlanta Flooring and she processed a claim. An inspector was sent out to my home. The inspector let me know that the job was poorly done and I definitely had a case, hence my entire bottom floor of lvp was lifting. The flooring was literally laid on top of concrete without curing it as well. The only feedback I received from Crystal Williams was that my claim is denied and they will not cover the cost for fixing the horrible job that was done. Several other homes in my community that had work done with Atlanta Flooring are also all having multiple issues. Despite multiple attempts to contact Crystal Williams, Joe Kehoe, Mark Tunick, as well as any other employee at this company via phone and email I have not received a single response. It's been 6 months with no follow-up, no resolution, and no accountability. Customer service is just as important as the product itself, and unfortunately, this company has failed on both fronts. I regret choosing them and would not recommend their services to anyone looking for quality work and reliable support.

let me know if this wording is ok-…read more Atlanta Flooring recently installed rubber tiles for our basement home gym. Sandra Polo from the office staff was very professional, courteous and knowledgable in helping us to select the appropriate material for our application. Additionally the installation crew was also very professional, hardworking and able to correctly complete the 400 sqf. installation in only a few hours. I would highly recommend this business for anyone wanting to install quality flooring in their home or business.

Do not trust this company! I worked for them for 13 months, and they allowed my boss to fire me…read morewithout just cause. I did a really good job. My customer loved me, and they were upset I was fired. But my boss was allowed to do it anyways. I'm a single mom and I did my very best, because my dad has worked for this company for 10 plus years.

Atlanta Flooring recently installed rubber tiles for our basement home gym. Sandra Polo from the…read moreoffice staff was very professional, courteous and knowledgable in helping us to select the appropriate material for our application. Additionally, the installation crew was also very professional, hardworking and able to correctly complete the 400 sqf. installation in only a few hours. I would highly recommend this business for anyone wanting to install quality flooring in their home or business.

Did a great job of putting luxury vinyl plank flooring . They fixed some rotted wood. Work was…read moreneatly done, cleaned up after themselves. Showed up on time and professional, I would hire them again!

Amazing to work with W&J Flooring! Very responsive and my floors look fantastic! Great prices and…read moreselection!Highly recommend if you need new flooring!

Top Floors took great care of me from start to finish! Dan made the trek to my house personally to…read moremeasure for my countertops and Becky made sure that I had options to choose from (she was very patient and answered ALL my questions). The installation team were on time, did a professional job including cleaning up. I am beyond pleased with the result. I cannot recommend Top Floors enough!

If I could give a minus rating I would. We ordered master…read morebedroom carpet and master closet. We told them we needed as soon as they could get it in order to put our house on the market. We waited at least a week and they brought a carpet out and installed it but it was defective. Therefore another week passed for the owner to come out to our house to view the defects and make a claim. Then he ordered another carpet, there went another week, once brought out to my house it too was defective. So we had to wait another almost week in order for them to get yet another carpet. After 3 weeks fighting with this company they only want to offer me 325.00 credit. I'd already paid 1/2 the amount of 1800+ dollars. We had to wait 3 weeks to place our home on the market due to their incompetence and possibly miss several offers or even a sale. I wouldn't do business with this company ever. Their product is low grade. Their 325.00 credit is an insult.