Bought a car with them but they wouldn't give it to me the day of sale, saying they needed more…read moretime to clean it up. I wanted to take my car home and it had seemed clean enough when we test drove it an hour before but they insisted and gave me a loaner instead. When I came to pick up the car it smelled vaguely of gas but I didn't think too much of it. By that evening the gasoline smell was nauseating. They never admitted it but it seems they'd overfilled the gas tank. It took a week before the smell went away. On top of that, within about week or two one of the wipers was falling off and the battery for the one key fob they'd given me was in need of a change. Given all this I have no confidence in their mechanical team's attention to detail. Wish that were the end though. After a month and a half and several phone calls they still hadn't sent out my license plate and couldn't explain why not. Spoke with several finance people who promised to look into it and call back with an answer and they never did. Bottom line go elsewhere if you can. This place has serious problems at many levels. Even if they have a slightly better price you'll get a much better experience at other nearby dealerships. I've bought from milton-martin in gainesville and carland in alpharetta and had great experiences both times.

Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on…read moremy 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G.

Recently, I bought a used car at Andeen Chevrolet in Cumming, Georgia. I first connected with Jason…read moreDavenport, my sales representative, through their website. Upon arriving at the dealership and entering the sales room, I knew I was in the right place because I heard Christian music playing.Jason already had the car ready for me to see and drive. He gave me a thorough tour of the vehicle, inside and out. He even asked if I would like to drive it on the highway--unlike other dealerships I visited that only offered a quick test drive around the block.I knew that God had handpicked this car for me. That morning, I had prayed for a white Honda CR-V with a tan interior and low mileage, between the years 2019 and 2023. It turned out a gentleman had traded in exactly that vehicle this past May with very low mileage. It was in impeccable shape!When we sat down to talk numbers, I was firm on my out-of-the-door budget. Through Jason's guidance and the dealership's leadership, they managed to get very close to my target price. I also received a fair trade-in value for my old car.Since the purchase, I have been back to ask a few questions about the vehicle's many special features. Jason was incredibly gracious in answering them and offered to help with any future questions I might have.This is a family-owned dealership, and you can truly appreciate the special attention you receive here. You are treated with complete respect. If you are buying a car--whether it is used or brand new--this is the place to go. Ask for Jason Davenport, and tell him I referred you!

Unethical and deceptive dealership. They advertised a vehicle for $90,000 across multiple online…read moreplatforms including there own website for over four days, yet when I contacted them, they suddenly claimed the price was $98,000 -- and had the nerve to say they'd "give me a deal" at $95,000. That's not a deal -- that's bait-and-switch. This is dishonest, misleading, and exactly what gives car dealerships a bad reputation. If they can't be truthful about their pricing, imagine what else they might hide once you're in their office. Save yourself the frustration -- take your business somewhere that values integrity and transparency.

Wish I was giving a different type of review but here we are. I purchased a black Ford F150…read morePlatinum from them a couple months ago. Looked it over and everything seemed to be decent. Got it home and of course found some body work, now it's not the newest truck on the block so I could live with that. Upon further inspection found out that it was not only cosmetic work, but damage to the frame rail. And of course it had a "clean CARFAX" with no accidents. Now I'm going to have to take it to a body shop to get repaired

We went to Clutch Automotive to purchase a college graduation gift for our daughter. We purchased a…read morevehicle from them. We were told they did an inspection and found nothing wrong with the car and we were presented a CarFax that indicated no accidents. Having those two things in place, we purchased the vehicle, paying close to $12,000 cash. Soon after giving the car to my daughter, the vehicle stopped working completely and showed errors. We had it towed to an Audi mechanic who did a diagnostic on the car. In almost not time, he found massive internal damage to the engine, requiring over $6000 in repairs. He also noted that the car had been in a massive accident and the frame had been welded and repaired. I alerted Clutch and they notified me that the sale was "as is". I do not know if they did or did not know about the damage. However, what is clear is that , as a consumer, you cannot have any confidence that the inspection done by Clutch is any good. You are investing your money into a process that, for us, has been painfully (and expensively) faulty. Pros: Sales person was nice. Their paperwork process was easy. Cons: Vehicle died in under 3000 miles. Total lost of investment in under 90 days.

Stopped in on Monday 15 April, to have my truck washed. So I figured I would partake in the…read morerestaurant they have in the dealership. I had the Sunrise Smash Burger special it was wonderful. Egg was running as it should all over the burger. Burger was cooked perfectly and hot and up together. Least than 5 minutes from when I ordered till I was sitting down enjoying this burger. Beside the restaurant there are so many other features to love the dealership about, Hair salon, Massage room, Quiet room, plenty of comfortable areas to enjoy as you are waiting for your car to be serviced. I have bought two trucks in the last 8 months from them and will do it again if I have a need for another vehicle. Needed a bigger truck to tow my Travel trailer so I had to step up from my 2022 Tacoma, With a standard 6 speed shift which I will miss so much, but not while towing the trailer. Bought a 2024 Tundra so we are looking forward to some long distance camping. Also this dealership proudly supports the Military organizations in the are and all First Responders. They sponsor the American legion Post 307 annual Armed Forces BBQ, This year on 18 May from 1100-1400, meal is $10.00. Come on out and support these worth while endeavors. Thank you Beaver Toyota once again.

Cant get a response from anyone there. Haven't bought a car…read morein 23 years, need to understand how to finalize a purchase. Beaver offers zero help. You would think someone might want to help me with a cash transaction.....but nooooo

Zach was great. we were only on the lot for 2min. before my boyfriend was able to get his dream…read moretruck!

Guillermo Vitale was AWESOME to deal.. Great knowledge and…read moregreat personality. He a pleasure to deal with

Had a routine oil change and service done. There was a disrepancy in the bill and when I brought it…read moreto Tommy's attention, he quickly checked on it, found out the discrepancy and took care of it for me. I really appreciate Tommy's great service today and for taking care of me so promptly and addressing my concerns. Thank you Tommy!

Would give this place zero stars if I could. Do not take your vehicle here. I took my 2024 Jeep…read moreCherokee in back on 12/4/25 for a battery swap after having battery failure while driving. I was also told I had a software recall so they offered to do that as well. 5 minutes later I had a manager come out to tell me a technician fried the software. This software part was on back order and I was put in a rental for 6 months. I tried to ask for updates and my calls were ignored specifically by Christian and Zach. I even showed up unannounced in hopes of getting an answer and I was told "Christian was unavailable" . I just got my jeep back yesterday and was also told it was going to be detailed for the inconvenience...it was covered in pollen, clearly hadn't been washed since I dropped it off, and definitely not "detailed". The entire service department acted like it was such an inconvenience for me to pick up my vehicle. There's also a scape near my back left tire that I know for a fact was not there before and I am unable to get it off. This dealership is awful, especially the service department. Only positive experience was the rental department. I will make sure to let people know not to bring any vehicles here or buy from here.

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

Mike is simply GREAT! We've bought around six cars from him, and every experience has been…read moreoutstanding. He's a man of his word -- every promise made has been 100% kept. The cars are always reliable, fairly priced, and exactly as described. We've also sent several friends here, and they've had the same amazing experience. It's rare to find this kind of honesty, integrity, and consistency in the car business. Truly a 5-star dealer we trust completely!

The SERVICE DEPARTMENT is a SOLID A+…read more From my call to schedule a service repair, to getting in the very next morning, the attention to detail, their responsiveness to my needs through my walking out the door...... I am COMPLETELY impressed!!!! My service guy Daron White was so helpful. He went over and above what I'd call excellent customer service, as did the service manager, Jonathon Freeman. The mechanic, John Russ, took me on a long test drive to thoroughly diagnose the issues my car was having. Again, excellent customer service. They were patient with me, explained what was absolutely necessary and had me in and out. True professionals. Thank you!!

Poor customer service. My elderly parents leased a vehicle with locking lug nuts. The key was not…read moresupplied with the vehicle requiring the car having to be towed with a recent flat tire. Dealership will not provide the key or even return phone calls to discuss a solution (eg provide a key or change to non-locking lug nuts. My wife and I have purchased a vehicle at this dealership. We will not be return customers.

This was my first service experience at this location, and unfortunately, it will likely be my…read morelast. The only positive was that the service was completed quickly. Beyond that, I was shocked by the cost. My oil change ended up being $114 after several miscellaneous fees were added. I've had my Subaru serviced at multiple other Subaru dealerships in Georgia and have never paid more than about $85 for the same service. When I questioned the difference, my advisor, James, told me I must have been confused about what I had paid in the past. Rather than addressing my concern, the response felt dismissive and left me feeling uncomfortable. The dealership itself was noticeably less busy than other Subaru service departments I've visited, and after this experience, I can understand why. The pricing felt excessive, the added fees felt nickel-and-dime, and the customer service left a lot to be desired. I've been a loyal Subaru owner for years, so it takes a lot for me to write a review like this. This experience was frustrating enough that it genuinely made me question whether I want to continue servicing, or even owning a Subaru in the future.

Terrible customer service when you bring your car in for maintenance. My car came back with mud on…read moreit and the car wash was broken, AGAIN. I'm done with this store. I'm heading to Gwinnett Place Suburu.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Although we purchased our Escape Hybrid their, my first attempt at service had been a complete…read morefailure. Sometime back I registered with Sue for oil change. Then a friend said it was too early for an oil change. Called her back, left message - nothing. Talked to my sales rep and he agreed. Should be 5k. Asked him if he could cancel. Now 5k and wanted to register. Did reviews and Todd was mentioned highly. Called and asked for him. Held a bit and then heard "this is Kate." Ok, set appt. Set appt for 15th at 2. Well got virus on 9, so called the following Monday - yup vm, and asked for either the 23rd or 24th around the same tie. Got a vm with "Ok Friday." Well is that the 24th or the 17th??? Called back and left vm questioning. Nothing, but on the 16th got a vm message from Heather confirming my appointment for the next day - Fri 17th. Called and left message for her and nothing. Can't help but think if you try to make an appointment and you get this kind of "service," how will they do with my car - ouch. Moving along as there are other Ford service places. This type of situation falls upon management; poor management, poor service.