I bought my 2016 Chevy Colorado recently and the whole experience was great. Very Professional and easy to deal with. I have known Nelson Neal (Internet Manager) for many years, and he and Brian Davenport took good care me before and after the sale. If you're looking for a New or Used Vehicle, contact Nelson Neal and he will make sure you are taken care of. And Jeremy Ratteree (Service Writer) in the Service department is great. Highly recommend Andean Chevrolet! read more

Unethical and deceptive dealership. They advertised a vehicle for $90,000 across multiple online platforms including there own website for over four days, yet when I contacted them, they suddenly claimed the price was $98,000 -- and had the nerve to say they'd "give me a deal" at $95,000. That's not a deal -- that's bait-and-switch. This is dishonest, misleading, and exactly what gives car dealerships a bad reputation. If they can't be truthful about their pricing, imagine what else they might hide once you're in their office. Save yourself the frustration -- take your business somewhere that values integrity and transparency. read more

Small town feel dealership with a good core of people . They treat customers very well with dignity and respect . A pleasure to deal with .

they put icon tracking devices on my vehicle without my knowledge never again Called my salesman about it and he said yes all vehicles have it on them that we sell, don't worry about it ,we don't use it it was only on there for lot management. I'm done with them read more

They kept me at the dealership all day when I bought a new car from them. I have been trying to forgive them for that since it was years ago but the service dept has been a mixed bag, perpetuating the low standards of the business. Most recently after ordering tires and making an appointment weeks in advance, receiving multiple appointment reminders, taking a day off from work, driving 1.5hrs, dropping my car off and leaving for lunch, Andean calls and says the tires aren't there. So an entire day of my time and wages spent on Andean because of their disorganization. Totally unacceptable. The best part was when the service manager told me not to drive so far for an appointment. "You know some people buy the car here and get service done somewhere closer to home." This is actually the second service manager who has recommended I go somewhere else after buying a brand new car from them, all because I demand basic, basic customer service. I'll be back for my free oil changes! Stop wasting my time. Keep your appointments, verify that parts have arrived, communicate with half a brain. I'll be sending Andean appointment reminders from now on instead of the other way around, because evidently they need a daddy to keep things organized. read more

Have been trying to buy a specific vehicle since late October,they keep advertising it and even lowering the price (have been advertising it since September) but is never on the lot...I have been told it is coming back the day I call but it never does, have showed up twice based on that information..I assume this is some kind of marketing trick that I am unaware of...smh read more

Buyer Beware: Questionable Integrity at Andean Chevrolet While my experience with Andean Chevrolet started off well -- I found the vehicle I wanted, and my salesperson (Mark) was responsive and easy to work with -- a series of issues at the end of the deal has left me deeply disappointed and questioning the dealership's integrity. First, I paid to have the front windows tinted as part of the vehicle prep. When we picked up the car, my wife and I both suspected the tint hadn't been done. Mark repeatedly insisted it had -- until we pushed hard enough that he finally admitted it hadn't been completed. Only then did he offer to schedule the tinting. This kind of misrepresentation is unacceptable and erodes trust. Second, we had a "we owe" agreement for all-weather floor mats and a cargo tray, with a clear plan: use the GM rewards I earned from this vehicle purchase, and the dealership would cover the rest. But when my wife went to pick them up, we discovered that not only were the new reward points used, but they also pulled $175 in points I had earned prior to this transaction -- without consent. While Mark acknowledged the mistake and escalated it to the sales manager, we've yet to receive any resolution or reimbursement. In both cases, the dealership's actions suggest a willingness to mislead and avoid accountability. If you choose to do business here, be extremely cautious. Get everything in writing, verify what you're told, and check your accounts closely. A few good individuals don't make up for a dealership that cuts corners and dodges responsibility when it matters most. read more

Life long resident of Cumming here and myself and family have always bought vehicles from them.. However my 22 Silverado that I bought NEW from them has had to many issues to count! they can't seem to fix it more than 2 months at a time without me being stranded broke down on the side of the road and something else wrong with it! The service department marks up parts and labor by 300% easy and my vehicle is my livelihood with my business and I cannot work without it! I'm extremely disappointed with how they've gone about going the cheap route instead of treating it like it was one of their own it's all temporary "band aid like fixes" and not resolving the issue as a whole. So be very cautious read more

I put a substantial down payment on a 2025 Chevy Equinox from Andean Chevrolet (Cumming, GA). Less than two weeks later, the service engine light came on. Two months later, the car has been in the shop over six times, and I'm told it's "a different code" every time. I've worked with the general sales manager, my sales rep, a service advisor, and finance manager (who genuinely tried), but every request to speak with the owner or upper management has been denied. The General Motors company later told me a certified technician should have been brought in after the second issue, and that has not happened to my knowledge. They've had my vehicle for over three weeks, and I've had to make two car payments on a car I can't even drive. This review reflects my honest experience and opinion as protected by the Consumer Review Fairness Act. read more

After reading the reviews for this car dealership, I had very high hopes of being able to work with them as I am from another state. I found the vehicle I wanted so I reached out. Someone responded immediately, I made a cash offer of $1500 less than what they were asking because that was all the money I had to spend on a vehicle. He came back and said they couldn't help me. After further research I realized that they had the vehicle priced almost $1000 over the fair market value for that make and model. Still wanting the vehicle, I came back with a higher offer. He just stopped responding altogether as if I was bothering him. I sent him two or three more texts telling him time was of the essence and when he didn't respond I told him that I had found a vehicle at a local dealership so I was no longer interested and thanked him for his time. He immediately responded and said "I'm glad you found what works for you, thanks for your time." He was not interested in my $19000 cash whatsoever. Needless to say, I am not impressed with this dealership; hope y'all have better luck. read more

Went to a dealership to buy a used truck because I did not want to get taken advantage of by a private sale. Should have stayed with private individuals as Andean Chevrolet took advantage of this 66 year old lady. I've had to replace the lower oil gasket on the oil pan (dripping oil) and replace the rear brakes, rotors and calipers. Andean indicated they had replaced the front brakes but why they did not do the back brakes, I do not understand other than just didn't want to pay for the cost. Also, parts were missing from one of the two emergency brakes (shoe & lining). Extremely disappointed in my sales guy and the service department. All this had to be known before they sold this vehicle to me as it should have been very easy to identify on a pre-purchase / trade-in inspection. Guess you all don't want my repeat business or my friends / family business either. Ever A., I could be your grandmother so I hope your grandma is doing well but she would be very disappointed in your ethics. Needless to say, I'm not very proud of you or Andean. read more

I brought my vehicle in for repairs with the expectation that the issue would be addressed and resolved. after receiving the call from dealer saying my vehicle was fixed and ready for pickup - i went to dealer paid the bill and on my way home the same issued occurred after I just paid to have it fix - I had to abandon my vehicle at a store parking lot to have it towed backed to dealer the next day to have them- diagnose and tell me what's wrong - they called saying it was totally something else and I would be paying a tow bill and more diagnostic fee? They told me the battery cable was loose - was this a miss diagnosis the first time? - or did tech leave battery cable post loose when he did first initial repair - kind of strange? This is unacceptable and I feel that I am being unfairly charged for services that were not performed. Service Advisor helping me on this matter was Chris. I will no longer service my car here and I would definitely stay away from this dealership read more

First oil change for my 2023 Z06. The tech spilled oil all over my engine and to add insult to injury when I returned to the dealership the next day to see why my car was smoking and oil on my garage floor from the oil change , the tech laid a power tool on the roof of my car and left it there while it was up in the air on the lift. read more

Andean Chevrolet - Car Dealers Near Me - Cumming, Georgia

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Great team! No sales pressure and the purchase process was very easy. Fair price. We Highly recommend Dylan, Kevin, Richard and Ralph and the whole team! read more

Think very carefully before allowing them to do any maintenance on your vehicle. Read the reviews here and then maybe go somewhere else. Your car may leave with more problems than you arrived with. Specifically, if you've been marked as someone who can be mistreated or taken advantage of. There used to be someone very trustworthy working there. He's gone now and with him, any integrity that once existed at this location. Beware. read more

I was promised recalibration and after the sale they have been completely unresponsive. After multiple attempts on calls, voice messages and texts I am still struggling to get any response from them. I am now stuck with an unreliable car sold to me which is unsafe to use for my family. Was told the matter is with Ivan their senior manager and I should call him. Have left several voice messages and no one has even bothered to call me back yet. Very disappointed! Stay away! read more

We had a wonderful experience at Andean Chevrolet . Our salesperson Mark and finance manager Greg made our leasing deal pleasurable and seamless. They were extremely friendly & knowledgeable . We highly recommend Andean Chevrolet . read more

This is the 2nd time I have transacted with Andean. Jacob and Erick made the entire process extremely smooth and easy. I highly recommend them in your are in the market for a used or new car. A+++++ read more

Let me start by saying I didn't have a bad experience with Andean dealership. They seem to be honest and sell good quality vehicles. The day I came out to look at vehicles, the owner even came out to speak with me a little. It just wasn't 5 stars, which for the largest purchase of my life, I did kind of expect. It's the small considerations and touches that really make customers feel valued and taken care of. I only have one other experience with buying a vehicle, and while it wasn't a perfect experience, they did pay attention to me and made sure everything was perfect before I drove away. I drove three hours to get to Andean to pick up my vehicle. This would have been the second trip I made. I text to let my salesperson know I was an hour out even though we had an appointment scheduled. I wanted to be courteous and give a heads up on our arrival. When I get there, he was busy with another person. We finalized all the paperwork and got my things out of my trade in. It was raining cats & dogs, so I can understand not wanting to stand out there in the weather explaining all the gadgets in my vehicle, but he did say he would make sure everything was connected, and I kind of expected that. It didn't happen. Future suggestion, maybe pull the vehicle into a bay or covered area? I didn't really look the vehicle over because of the weather and just trusted all was well. I was left in the rain to figure out where the wipers were, connect my phone, pull up the map navigation and talk with OnStar, as I was told to just push the blue button. I also noticed the gas wasn't even full. It was half a tank with my three hour drive ahead of me. Like I said, it's the little things that really make a big difference. For all this, I would have left a 4 star review. I'm really an easy going customer. When I get home, I try to finish setting up my truck. I notice my oil life is at 25%. At the time of purchase , I was told to sign a paper stating my salesperson reviewed the maintenance schedule with me, so I did with the expectation that we would talk about it after I signed the 25 other papers we had to get through. We never did. I did call and inquire about what the issue was. If the vehicle was serviced in January like they said it was, how could the oil life be at 25%? I was told the technician probably just didn't reset it. I was given directions on how to reset it myself. Another small attention to detail that was overlooked. The next issue I discovered was my back floor mats were missing. I did follow up and inquired about this. I know they had my vehicle detailed, so I just figured they forgot to put them back in. I would've been cool with them sending them to me, but I was told the truck didn't come with back mats, Or maybe the customer removed them? Or sometimes the dealership throws them away if they are in bad shape. I feel like I was being gaslit a little at this point. The carpet has imprints where the mats were. There were definitely mats back there. My vehicle only has 5,000 miles and the front mats are premium and pristine. The back looks like it has never even been used. The vehicle was also fully loaded. No way did it not come with some kind of mat back there. Like I stated, not a horrible experience, but it definitely is far from a 5 star rating. Maybe you can take this feedback and make other customers feel a bit more valued in the future. Remember, it's the small considerations that really matter. I'm a single mother trying to put her daughter through school, so, I'm not rich, but it's hard-working customers that are the majority. My new vehicle was a celebration of my hard work; Getting what I wanted this time around. Thanks for helping me make it happen Andean. read more

2024 Chevy 2500 HD Duramax LTZ here. NOTHING BUT PROBLEMS! Limp mode and dashboard lights at 200 miles. Happened several times after. Software update from dealer, hard shifting. 2200 miles, transmission leaking. This model year is a LEMON! DO NOT BUY! This thing has an MSRP of $87K! The dealer can give 2 craps about it.......The worst purchase of my life. Stay away from this place. read more

To make the story short, recently I received an email with an offer to trade my truck for a new one and I simply replied I was not interested in doing business with Andean Chevy because of the poor customer service because ever since i purchased my truck from there i had problems and my sales person dissapeared. looks like my response caused my then, sales person (IGNACIO) to text me very very disrespectful things because he didn't seem to like my response who goes by saying he "got me approved" like if he is some kind of finance manager in charge or the bank. and "bail me out of the bmw" when in fact, they buried me more. it's a shame to have someone like that represent this dealership.This is very unprofessional and Ignacio should not longer be allowed to service this dealership's customer. People like this should not be in the customer service industry! read more

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traveled 3 hours from Warner Robins GA to pick up a 2024 Chevy Corvette! got there bought the car, customer service was good. I noticed a billing issue a couple of days later. I called my sales rep and left a detailed voice message. Still no call back one week later. then I called the finance manager and left a detailed voice message. Still No call back one week later. It is apparent to me that this car dealership is only interested in helping customers buy cars not Work Out issues or just try to make sure that the customer is a happy customer after the sale so they will do more business with them in the future. Which is bad self practices, if you are someone Looking for a vehicle not to purchase from this car dealership. try to find a dealership that at least will act like they are willing to go above and beyond for their customers after the sale. read more

I just purchased a CPO 2020 Yukon Denali from Andean. I talked with GRANT (Sales) on the phone and he helped set everything up. He has very Excellent follow up and even brought the vehicle to my Job so I can look at it! JACOB (New Car Director) Got me a very aggressive interest rate. DEREK & ALEX (Sales Managers) we're very Kind & Awesome as well. KENNY (Finance) closed with offering options that were in MY best interest--not just an add-on to make the dealership more money. We love our New car, the Great Pricing and the "Top Notch" Customer Service of this dealership! I am a Car Dealer myself, so this means a lot coming from me. I highly recommend Andean Chevrolet, they EXCEEDED my expectations! read more

Andean Chevrolet - CPO 2020 Yukon Denali 4wd - Car Dealers Near Me - Cumming, Georgia

I traveled quite aways to pick up my new car. I was taken back how small the dealership is, but that just made my experience more personable! They are family owned and very welcoming. From the beginning to the end, Jason Davenport was friendly and informative. What sold me was the NON pushiness you get from other salesmen. The process was painless. Even down to JP in finance, he was a straight shooter! This is my 4th purchase in 7 years, and by far the best! Thank you, Philet W. read more

I wanted to like this small family owned dealer and tried hard to do so. Not to be. Management baited me with a possible low lease rate then blamed GM qualifiers for not being possible. The old okey doke often found in big dealers. No follow up, no professionalism and no confidence from me . Sales training and customer respect are definitely needed here. read more

Started looking for a trail blazer with certain features on 9/20 and started working with Justin Barr on 9/21 and he said he found the vehicle like I wanted in transit in Brunswick and I told him I would come test drive a white one on Friday 9/23 like the one that was in transit to see if I wanted it and I did so I put a deposit of $500 down for me to have first dibs on it when it's ETA arrival was going to be 10/04. I receive a text stating that the car I had put the deposit on was already sold, but wasn't showing up as sold and they would mail me a check for the deposit I put down. Needless to say I didn't receive a check so on 9/30 I called them and they asked me to wait until Wednesday (10/05) for my check to be in the mail. On 10/05 I was called saying the check had been returned and I could come pick it up. I picked up my check on 10/08/22. This was the worst service I ever received and they didn't even try to make it right. They just didn't care and it showed. They said it could take months to find a car like I wanted and there would be no grantees. If they cared and really wanted to help me they would have tried to keep my business and offered me a better deal with a better discount. The discount I would have gotten using my supplier discount wasn't even really that much of a discount first of all. I wouldn't recommend doing service with Andean ever! read more

Andean Chevrolet - Description of vehicle - Car Dealers Near Me - Cumming, Georgia

Good people, very willing to work with me and got me into a C8 Corvette when most wouldn't even talk to me. Brian was a pleasure to work with, and everything went smoothly with one tiny forgivable oversight. I'm ridin in style now, and will come back for the next truck! read more

This place is horrible. Hence the reason I would NEVER own an American Car. Certified means nothing on the Chevy side. This is the second time my fiancé has had to bring her 2017 here. She had an Appt at noon: but is being told they must keep the car overnight. No loaners, no rentals and they call the day of the appointment an hour before the Appt to confirm? So, you show for your scheduled Appt and it takes 25 minutes to get checked in. The question is asked "what time will I be updated"? Their response - "some times tomorrow"!! Isn't that wonderful! Can't wait to get rid of this thing and to never have to come here again! read more

They reneged on my deal. I paid for and was Promised leather seats for $1,200. They were vinyl first of all and they only gave me a $900 credit vs they promised a $1200 credit for leather seats read more

We have been Chevrolet buyers for over 32 years now. We have always had good experiences. We ended up at Andean because of a promotion they were advertising. Of course, the promotion was not really a promotion at all. we should have walked away at that moment but unfortunately we continued with the purchase. I feel they were not very honest from start to finish. In fact I began to recognize how cleverly our sales person would answer questions without actually answering our questions. I feel like I was duped by this dealership. We are very sorry we did business with them. We love our car, we just don't like all the broken promises and dismissiveness in their attitude. They will tell you anything to get you to buy, but get it in the contract and double check your features and prices. They are shifty there. read more

We bought a fully loaded Chevrolet Colorado Z71 4WD Crew Cab today from Andean.. Eric Frost helped me all along the way and it was a pleasure to deal with him.. He took me even for a 15 minute test drive which included the freeway and the inner roads, to let me have a full feel of the truck before I made my decision... Other dealers like Toyota took me for a 2 minute ride around the corner and back to their parking lot.. He was very easy to communicate with and we were offered a great price on the truck compared to at least 5 other Chevrolet dealers whose prices I was tracking online for the similar models.. The truck came loaded with extra accessories and I added quite a few more.. Eric was very informative and went over all the features with us in very minute details which was good as I would have to have opened to manual otherwise with the number of extra options on the dashboard We traded in our old Honda and that also worked out great.. Lauren was able to get a better deal on the financing that the existing quote that I had from a Credit Union.. The lifetime bumper to bumper warranty offer was also offered at a great price. I had gone in there with my family ( wife and 3 year old daughter ) knowing it would be a long day.. They made sure that my daughter felt like it was home... I met the service manager Jeremy also who was very nice in explaining most of the service related stuff and mileage etc.. Overall a great experience and I would recommend Andean Motors in future... read more

They are nice over the phone but didn't surprise me at all. It was all for show they will run your credit say you are approved then sell the car you are there for while also leaving you on hold. By the way this was a waste of 3 days. I really don't understand why dealerships have to run your credit but don't sale you the car. Especially when then are no issues on the customer side. read more

Andean Chevrolet - Car Dealers Near Me - Cumming, Georgia

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I purchased my 2015 Chevy Camaro from Andean and have taken it there to be serviced from day 1. Today Jeremy Ratteree took care of my car and explained everything to me concerning my warranty and repairs covered. It was an amazing experience. We brought it in at 8am and by noon my car was repaired. Nothing but great things to say about the service I receive at Andean Chevrolet! read more

Noah and Luke in sales were amazing from start to finish. Luke helped finalize the deal on a dream truck. Didn't pressure anything and was patient with every question. If you are in need of a vehicle Luke and Noah are your guys. Thanks again Noah and Luke. read more

Sons new truck starts having intermittent engine light coming on and off. He calls service department, described the issue. He is told he needs an appointment, Makes it. I bring it in and am immediately told it will be two days or so before they can get to it. They are busy. I asked why I needed an appointment for today if they will not get to it for two days? Well..... They they say since light is not on then, they can't diagnose problem. Then they pull off a historical record of engine codes, but since they are not dated, they can't tell what the problem might be. Um, there are only 6 line item on the report, how difficult can it be? The level of incompetence, lack of problem solving, and service mentality is incredible. Their answers to questions make you wonder how they get by on a daily basis. Beware when you go to the service department. read more

Worst dealership! They do not offer any loaner cars, complimentary car service or same day appt. Even though my vehicle was purchased new and still under warranty. Joke of a place! They have left me in a total bind with starter issue and don't care that I'm stranded with kids at school that will have to be picked up in 1.5 hrs. read more

Steve is awesome! My husband and I came in to meet with a different associate to buy out our lease. However, he was unavailable. Steve jumped right in to assist. Great customer service and got us in and out. Thank you Steve for taking such good care of us! read more

I have been buying new cars since 1968 and I would say I have plenty of experience with the process of purchasing. Well I thought I had seen it all until I went to Andean. When I walked in I was greeted by Brain Davenport who was extremely helpful and has a truly good knowledge of the vehicles in his inventory. We came to an agreement and off I was to the dreaded aftermarket and paper singing office. Once again I was pleasantly surprised when I got to meet Kenny Jordan, Jr who now I refer to as Mr. Bowtie man. This man is one of the finest gentlemen I've had the pleasure to work with; there was no pressure, as you know there can be if you have been to another dealership. This time after going through the sale and signing I walked out happy and was able to really enjoy my new truck. About four weeks after the sale date I went back to the dealer because there were a couple of things I had noticed on the truck that needed to be addressed. The repairs were not the fault of the dealer; the truck came from the factory with these items in need of repair. Because they were a factory issue I wasn't sure how this was going to go. That's when I met Mike Correll, the service manager. I braced myself for the worst, it turned out that Mike was as nice as the rest of the employees. He looked at what I thought should be repaired and agreed that it was the fault of GM. Then he called Clint Grindle from counter sales to look at the damage, another nice person. Clint told me that the salesmen (Brain Davenport) needed to come out and take a look at what was going on and talk about how Andean would handle this. Within five minutes they had all repairs resolved as to how it was going to be done. It took three days for the repairs to be completed and at no time was I without my truck. This whole experience from sale to repair was simply amazing! Thank you, R. J. Devlin read more

I can't say enough good about this location. My husband and I were driving from Auburn, AL through to Dawsonville, GA. We drove over something on the road. We weren't sure what damage it did to the car, but we know that we were losing tire pressure. Dave Lawhorne put air in the tire to hold it so my husband could take me to Dawsonville. My husband then went back to have the car checked out. Dave put it up on the rack, checked things out, told us what got hit and what was wrong. He loaded up the pressure again and thankfully sent us on our way. Yes, we still need to replace the rims and have the tires balanced. But because they checked the car, we knew it was safe to drive home. Oh, and the cost? Zero, zip, nothing. Because according to Dave, they didn't do anything. But I can tell you that peace of mind is priceless. Thank you Dave and Andean Chevrolet. read more

I highly recommend Andean and Austin (my salesman). The entire process, yes even the F&I part, was enjoyable. One of the family members of the family who owns the business, Joseph, was always kind enough to come over and say hello when I was in the dealership. Austin followed up enough to show he wanted to earn my business but not so much that it was annoying. There's nothing super flashy about this dealership, no half-a*s cafe, movie theatre or driving range like some others...but I wasn't there to work on my short game or watch some liberal dance around in a super hero costume...I was there to get a fair deal on a truck from some friendly people and that's what I got. I'll be sending people to Austin and Andean for a long time. I think a nice touch would be if the owner of the business went out of his way to come shake the hand of everyone that buys a vehicle from them. Great job guys!! read more