What is going on with our monopolistic electric company? An outage occurred for several hours on Thursday, July 4th, 2024--July 4th! Outages happened July 5th and tonight (the 7th) for an extended period of time. Is this a trend. I am working on projects and cannot put up with these inconsiderate interruptions. Georgia Power owes me money for undelivered service. read more

I never had any problems with Georgia Power for 20 year's until now when I realized my bill had doubled considering I live by myself I made the decision to call Georgia Power and the representative degraded me and disrespected me by any means necessary when I was trying to explain to her that I live by myself no one is sitting around using electricity I followed their tips set your thermostat on 78 use dark curtains and I learned another tip in the summertime use aluminum foil on the windows to help keep the house cool in the summertime the the representative chose to argue with me because I didn't understand how my bill could be $375 each month the whole summer when there's no one in the home but me she told me I don't care if it's one person or 20 people in your house you either pay that $375 a month or Georgia Power is going to cut your electricity off in 20 year's that was the first time I ever had to call Georgia Power because Georgia Power allows their employees to be so disrespectful like the other companies where we have to pay for their services it's not free what I have learned these companies treat everyone as if we're are all living off the taxpayer's money this is one of the reasons why I started during reviews as a paying customer I never thought I would be so disrespected and degraded by any means necessary because I asked a question about my bill considering the electricity has never been free from Georgia Power or any government funded organization churches help me pay my bill each month read more

There should be something we can do regarding this price gouging. It should be illegal. How much bill go from under $200 all year and jump to $500 this month. I even looked at my last year bill and it wasn't this expensive until at least Aug. How am I going to be able to afford this for the whole summer it's just two plp living in my house so I know we don't use this much power. Also if this the price for June I don't even want to see my Aug bill. Nothing has changed in my house I run AC the same even if I do run it more how can I use $500 worth of power in a month for two plp. There really need to be a change to stop this. read more

Georgia Power - Utilities Near Me - Atlanta, Georgia

If I could leave No Stars I would. You would think that they would tell you that they don't turn power on over the weekend. Apparently nobody there told me. It's a good thing I called a few days before my power was activated. The person on the line this time told me that they could not activate over the weekend, and I would have to choose either a Friday or a Monday. Naturally, I chose Friday. They also pass you along to another section saying that they can make your life easy to set up everything. nothing could be further from the truth. Just use them to set up your power. That's it. Nothing else. Save yourself so much aggravation. read more

If I could leave ZERO stars I would. Their customer service has been atrocious since even trying to sign up for service. I did everything on my end regarding submitting paperwork and was sent an email welcoming me to GA Power and giving me an account number on in April. Subsequently signed up for paperless billing and autopay to ensure everything would be billed on time. Apparently, they did not do their part, however, and didn't finalize confirming my paperwork (which makes not sense since I was given an account number and power was on). So my account was "not active" even though I was reassured many times that everything was good (I had called multiple times from March to April to make sure all was in order, as we were moving into the house at the end of April). Didn't come to the knowledge that we didn't have an active account until I tried to report a power outage in our neighborhood...in June! I called several times to figure out what was going on with our account and was told that they hadn't finalized approving all of my paperwork to approve my account. This, again, makes no sense because how do I have an account number? How was I able to sign up for autopay? And more importantly, why have we had power this whole time?! So after 3 months, they finally activated our account in July. I log on to said account just to be sure and see that our bill is for $1800 which is insane but I was going to go with it. Two weeks later I see that the amount has gone up to $3300, which is absolutely ridiculous! After a series of calls to, again, try to figure out what's happening with our account, they conclude that the $3300 is an accumulation from the all of the months passed where they apparently weren't billing us (which I wasn't aware of because I was on autopay). So you're telling me that I did everything on my end to ensure our account was up and running and you all let it slip through the cracks on your end to where my account wasn't finalized until July (3mo later) and now I have to pay this large ridiculous bill all at once?! Because of your negligence?! Absolutely not! Even with calling to try to come to some resolution (including speaking to a manager and her supervisor), the offer was to pay approximately $1500 per month indefinitely until caught up (given the bills would continue to accumulate from new bills). That is ridiculous and unfair given that the negligence is on their end. $1500 a month for 1 utility amongst all other bills--who can pay that?! I am highly frustrated and upset regarding the lack of care on their end and refusal to take responsibility for their actions to the point that they aren't willing to come up with a reasonable solution. Unacceptable and I would never recommend anyone use their service. Ever. read more

Thank you GA Power for your quick response in repairing our community street light. (Ellenwood #23).

They hate their customers. Consider them things to be used and abused. Their automated system is designed to make it crystal clear they'd rather not speak to you. The robot voice is insulting. It's overly fake-"nice" sounding while obviously designed to be as difficult as possible...worse than most any automated system if you ACTUALLY WANT TO SPEAK TO A LIVE REPRESENTATIVE. They try to make it as hard as possible to get through to a real person. The Board of Directors/ GPC-Powers that be- must assuredly be total scum-bags that think they are too big to bother with you-little-people or care that they are frustrating their customers regularly via their we-don't-care about you-as-a-person-systems. They should be tied up and forced to make a days worth of calls into their own system of the living dead so they experience the hell of trying to get what you need done as a paying customer. Let those same "big-shot-creeps" try calling for help on their own line they set up. They would never endure the insults of it all. But no, they, unlike you their customer, are too important for that. Their time is too valuable. I hate it that government allows this type of one and only one option/no-option. It gives them FULL PERMISSION to be horrible. Nothing any of the millions of customers can do about it. Their Board is tiny compared to the millions of us they mistreat and abuse. Why is that. Class action lawsuit needs to happen - no one entity should have this much control over the public and be unaccountable and unresponsive and unreachable. Their poor phone reps can only listen to how disgusted we are but can do nothing. I even asked today is there no entity at GPC-SUX that can cares to hear if customers can't stand them and their anti-human systems they have created to DIS-serve their customers that afford them their high-paying positions? The answer was, of course, no. read more

McDonough GA Worst power service I've ever had, a bird lands on one of their lines and whoops there goes your power for a couple of hours. I've lived here 16 years, we loose power 10-12 times per year WTF! read more

Ga power is bs. I wouldn't mind actually moving to East point and having my lights on the same day. Why does it take 3-5 business days for you to verify my paperwork but it takes less than 1 hour for you to approve my deposit? What makes it worse is nobody is really doing the job in that office. Here it is Monday and I sent everything in Wednesday. SMH. I suggest you move outside of ga powers range cause they full of sh!t read more

Absolutely the worst power company to ever exist. Their customer service takes 30+ minutes to answer the phone when you call. They scam you when tax season comes in (raises bill and says it's the same as last year.. well no kidding! You do it every year) Price gouging with the power company should also be illegal! read more

I am writing this email because I am fighting tears and frustration with your company and I am sure that you don't give a damn about the citizens in GA. I have a disability and you put cash only on my file because I was late a few times last year. Let me be clear that I am a permanent and totally disabled veteran. Even though I fell behind last year, it was very tough for me and my family. I have major health issues and if necessary I can provide the paperwork. By having me do Cash only when I have multiple brain condions and not a damn care in the world on how hard it is to manage that, 8 specialists, and adult child with ADHD, a child who is a minor, hit by a school bus, physical therapy, thyroid surgery, etc (ALL HAPPENED LAST YEAR. AND THAT IS JUST A FEW THINGS). But again, don't give a damn. People have suffered in various ways and if you look at my whole record, you can see most of my troubles was last year. People need to be given some sort of grace given their situations. And here, you just don't want to take that into consideration. I have had 2 surgeries and another one that was left untreated for 19 years. So if your goal is to not work with your customers and further put emotional and psychological stress on people until they expire, then just sat that. I am disgusted with your company and honestly don't expect a call or response back. If I miss a payment, so be it and I will deal with it later. Most people that I have been spending time getting my finances and payments in line worked with me, and it is disappointing that you choose not to and put profit over people. Also much respect for the person who was supposed to shut off my power and didn't to allow me time to call. He was very compassionate and cares about people. Keep more people like him. V/r, Tenee N. Baker Dissatisfied Customer. read more

tell them we have three young children and it's 90 degrees outside and they tell us a meter swap is the hold up and the techs can come by anytime 24/7 but it'll be today. it's now been 3 days... service has been requested so many damn times I've lost count predatory ass power company with the customer service reps having quite possibly some of the worst social skills I've ever witnessed. please bring a new company to our area sos help read more

Terrible. 4 days in no power, no ga power truck in site. Why??????? No sense of urgency no body assessing. Just crickets. If they mobilized they didn't do it in Savannah read more

Terrible customer service they have focused on DEI hiring and apparently have ZERO training for these people. Most them are remote workers so they DO NOT care to do the job. read more

It's the heart that GA Power does not have by cutting off people's power the week of Thanksgiving with no alternative ways or options to help. The best villains ever! read more

Ga Power is a Scam. I called to find out how I had a $94 power bill for a place I didn't occupy for a month and the representative told me "my plugged in appliances may be the reason" since when does plugged in appliances generate $94 worth of power in a month's time?? Then she told me I could track my usage for the place to see what it came from, but turns out I wasn't at the apartment long enough for that to even be displayed! Then, I inquired about budget billing and she told me I wasn't eligible, and then I had to tell her that was and to look into it, just for her to come back and say "oh yeah you are." What kind of flockheads are employed with this company, making up these scam likely power bill amounts. Ga Power needs to be investigated and their employees need better training on the policy. SMH read more

Georgia Power has always been responsive to any issues we experience. The issue I have is with the Budget Billing payment system. We were on this system for a number of years and when we moved to a new home, we received a bill for over $700 to close out our account. These funds where explained as power used but we were not billed for due to the Budget Billing payment. I like to think if they had brought the account up to even after every year we would not have had to owe so much when we closed our account. To let someone's account get that high and not adjust the payments (which they do every year) to make sure customers are not shocked when they receive a bill to close out their account from this program, is something that needs to be corrected. My family is fortunate where we are in a place to pay this ridiculous bill, but I know others are not and this should be looked into. read more

Georgia power does not care about their customers at all. They use any & every excuse for why they can't restore service when it rains for 5 minutes. They are lazy & just don't care if anyone is comfortable. read more

First of all , I pay 435.00 a month on my Ga.Power bill which is ridiculous !!! and the fact that the power keeps flickering off and on or just going completely out doesn't make any since to me. I don't know what is going on but Ga.power needs to get it together or cut these high a$$ bills !!! read more

The Georgia Power Service Request Saga: I want to start off by saying that the customer service chat is one of the most responsive, unhelpful chat lines humanly possible. When I had to get some service done on a power line on my house I was told I would need to contact a phone number but it was OUT OF SERVICE. Yes, they give out wrong phone numbers. Each customer service agent deals with the problem differently so it's a random game of chance how far you can get before they shut you down, and by shut you down they will sometimes simply just end the chat themselves after making a statement. Don't make the mistake of getting the last 4 of your soc wrong because that ends your chat. Doesn't matter if you have the right account number, right first and last name, right address, etc. Funny how you don't need to jump through all these hoops when paying your bill! I am currently at a loss. Agents give me a number that's out of service. Maybe that's how they worm their way out of doing service calls. Guess I'm just going to have to wait till my tree finishes falling on the power line. Thanks GA Power. read more

Laughable how terrible the company is, I'm at the lowest usage of power I've ever had but most expensive payments I've ever had to make. For how much money they are getting from robbing people every year they raise rates you'd think they could afford customer service. read more

GA power added someone else bill to my account when they stopped paying it. I called to see what happened because they never notified me about another address. They told me my info was compromised and I needed to do a fraud packet. They told me while doing this fraud packet I was protected at my address. I wasn't. They turned my power off at my address while waiting for the police report. I paid them 210 the balance from the other account. Now they found me not responsible they won't give me my 210 back.! My next bill was 111 they left me with 26 of it after taking "a return check fee and a reconnect fee" that's about $85. I keep calling asking for my money. They acting dumb. I think it's an inside job at this point. But I won't stop till my money is returned read more

Power goes out almost every day. It's typically just a quick blip but becomes super annoying. Anytime it rains, you are guaranteed to have your power go out. Unfortunately, they have a Monopoly on power in my area, so they have 0 incentive to fix/update/upgrade anything. 1 star is too high. read more

Absolutely piss poor customer service. That's IF you can even get in touch with them because their residential line just hangs up on you if you indicate that you want to speak to a real person and the online chat is worthless because you can't get past the bot. read more

Georgia Power is the worst power component ever! Our power was out for over 14 hours 2 weeks ago and now it is out again and has been since 4 pm and it's now 8:57 pm. This happens every other week it seems. Ppl down the road who don't have Georgia power always have power. It's so inconvenient and they will not improve their grid lines to alleviate this. The entire company is horrible! We have 4 small children and this is unacceptable in 89-95 degree heat! read more

Really a pathetic company. I've been without power since midnight. First update said 4 AM ETA. Of course, that didn't happen. Then it became 10 AM. Then Noon. Now they've removed the estimate totally. Wrong direction. Makes me wonder if they have anyone working on it! At least anyone knowledgeable! They did the same $hit few weeks back. Went from 6 hours to 2 full effing days!!! Now the same drama. How the F can do this in the middle of a developed suburb??? Morons! read more

GA power sucks, my husband called them yesterday and was on the phone for an 1hr and a half and talked to someone twice and was trying to figure out why our account had been closed when we pay our bill on time every month. well they said they didn't know and they said they were going to transfer us and after waiting they just hung up on us. so this morning we called back and after almost 3 hrs on the phone of being put on hold, they ended up hang up on my husband again. we just went to our office and spoke to them about it. it turns out they have been charging us for our offices power and our power. my husband did put the wrong address on the account but GA power changed it without speaking to our office about it. read more

Terrible Service provider. Been in business with them. Since 2015. I've always had everything paid on time. However, I missed a month's payment for the bill due to an error and these buzzards are scrambling to get my business disconnected. Total dicks. read more

I only wish I could give no stars. They are absolutely horrible. We have been dealing with power outages for YEARS! We constantly have to call to have them cut tree limbs from growing through power lines. I was told they only do it every three years. I suppose the believe plants don't grow very quickly. We are also on a line that goes out weather there is a storm or a sunny day. One strip of houses on Dyches Drive in Savannah goes out all the time. We have complained since we lived here (over ten years) with no assistance. I wish we had a better crew to take care of and replace the old infrastructure. They are absolutely horrible. read more

It is probably the WORST utility company it the USA. IT's customer service does not exist, online and phone payment systems from a dark age. YOU CAN NOT TALK TO AN AGENT for any problems you are having. read more

This company aims to rip its customers off!! I accidentally selected the wrong bank account when I initially created my online account which resulted a returned check. I made several attempts to correct this online and over the phone. I was told I just needed to provide a letter from the bank stating the issue and I wouldn't be charged extra late fees. I got an email stating my service would be shut off. I then went back online to make the payment for a third time including the excessive fees. I wish there were other options to go to for my electricity! read more

DO NOT and I repeat DO NOT order anything from Georgia Power Marketplace! You will loose your money. They hooked me on a WiFi thermostat at 50% off with an instant rebate. Come to find out that it's back ordered and they will not cancel the order. I was told that when I finally receive it, then I can return it. I even went up the chain 3 levels. I reckon I had that one coming! read more

I'm a customer with Ga Power. I lost my job do to it closing no fault of my own and got severely behind on my power bill. I converted over to pre pay ok fine not a fanatic about it but, at least they let you pay per day and 25% goes to your outstanding bill. Well I was informed that if I wanted to convert back over to a monthly bill that I would have to put down another deposit and it would be twice of what I'm using in watts of $300 times 2 that would be a $600 deposit!!! This is lowdown of Ga Power to do that to people who are already struggling and they need to change this. I'm going to go to every social media platform I can find and write a review of this and contact The BBB something needs to be done with these companies taking advantage of their customers like this. People are barely making ends meet as it is and they want to do this unbelievable!!! just wrong mean and lowdown!! Georgia Power ya'll need to eliminate this deposit if a customer want to convert back to a monthly bil!!! This is just another way to get extra money out of poor people read more

Georgia Power is undoubtedly the WORST provider that I have ever had. Their "fixed rate" billing is an absolute scam and they will sign you up for it without your consent or knowledge. And they will tell you ANYTHING they can to make it seem like you're actually getting the best value. However, the truth is that it is all wrong. For example, Let's say they offer you the plan and they say that your fixed rate will be $190 a month for a year regardless of usage. Which would mean you are charged $190 a month wether you use $10 or $400 a month worth of electricity, which I'm some cases could happen. sounds like a great deal, right? Well it's not. What they do is that if you use $190 or less worth of electric then you will be charged $190. BUT! If you use more than $190 worth then they will charge you for how much you used if it exceeds the $190. So if you use $300 worth of electric while on the fixed rate plan, then you will be charged $300. And if you use $10 worth of electric then you'll still be charged $190. There is more that goes into but that's just the basics. I declined the option when I started service and my bill seemed normal. Around $200-$250 "still high compared to other places" but not horrible. then my bill jumped to around $420-$440 out of nowhere. I waited for a couple months to see if I was still getting charged that same amount and tracked my usage to see if I was actually using that much. The bills stayed the same so I called and asked what was going on. The representative said that the fixed rate increased at the beginning of my new 12 month period. I told the representative that I never agreed to it in the first place and that I haven't even been using near that much electricity. She urged and insisted me to stay on by "reassuring" me that I was indeed using more than what I was charged and that the fixed rate was saving me money. So I once again asked her to remove me from the plan enrollment and I received confirmation that I was removed. I continued to track my usage which was actually more this month...Bit I just got my new bill and it's $198......So I have been paying more than DOUBLE my bill for the last 3-4 months due to this "Fixed Rate" plan that I NEVER AGREED to. read more

Are you committing fraud? I have three different total balance amounts ranging from $100-$300.... you make substantial gains and still can not afford to update your technology. Your app and emails being sent are simultaneously displaying three different total amounts. read more

This company is so bad, they say they give First Class service, but it's crap, you have to wait on the phone for such a long time and I called and wanted to talk with a supervisor and they said they were in a meeting, but I could put in for a call back which had a 24hr turn around, well the 24 hrs came and went so I called again still had to wait 25 mins to talk with someone, they really don't care about their customers at all, wish I could change, but in an apartment so can't. read more

The "Great Squirrel Conspiracy" brought to you by Georgia I allege this company orchestrated an act to commit fraud by cover-up and discarding valuable evidence, so as not to pay out a claim, particularly in my case. This conspiracy was conducted by at least 4 employees, to benefit and protect company interest. Using a common "Squirrel" rhetoric. Yes, these creatures are known to do damage, but NOT in this instance. When asked repeatedly from the onset to provide ANY sort of evidence, it was denied. I believe because it never I Michael C., state the following as TRUTH, to be backed up by text, emails, photos and a witness. Certain evidence was being held back in an attempt to see how far these GP employees would go with their different stories. My attorney and I do not feel this case is worth Just being able to make a record of events and also inform others is enough for us. 1. Saturday 1/16/21 at 9:15 pm. lost power at residence while working. 2. Sunday at 4pm. Ross (home inspector/handyman) who was previously scheduled to replace furnace circuit board, but instead came out and inspected home. Investigating for 1.5 hours. He could not resolve the issue. Noticed the house wiring to be fine. It was at the pole on the street we noticed evidence of the Neutral wire (silver) had become disconnected from its wire crimp. The wire crimp is not for support. The resistor (ceramic wheel is for the support of this type of wire. I have a 32 foot ladder in my back yard. A closer inspection was needed. It was placed on an adjacent tree so as to reduce a possible injury to myself. Wired pulled out/no damage from squirrel evident. 3. I then Called Georgia Power around 5:20pm or so. A Tech or linesman arrived at my residence in less than 20 minutes. After his arrival and in one of our very short conversations, I requested to either know what happened or see some damaged part. He basically drove off before answering my question of what caused my power failure issue. Really? This was the first FLAG of many more to come in my story of the mysterious metal eating squirrel. Two employees had stated to me that a squirrel will chew on a raw metal line to sharpen the teeth. True but no damage visible at area linesman replaced small section. 4. I proceeded to call my insurance company. The Claim was too small and had a large deductible. I then called the Georgia Power claims department. After a week of back and forth this claim was also denied. Their claims adjuster (Mr. C.) basically laughed at me and stated that I have no evidence. Really? I asked why nothing was saved from the so-call squirrel damage. No answer. I then asked, what if the house burned down or someone had died. Still. No legitimate answer to my question. A detective would probable get more answers than this GP customer did. 5. I proceeded to call GP customer service, who then put me in touch with a supervisor (Mr. M). He was sent photos (after the incident) showing the work performed. The next tech (Mathew) came out Friday 29th to inspect (10 ish) and replaced the entire line to the house, with Mr. M in his presence. When Mathew first arrived he initially went up to inspect the previous techs work (Mr. M was not present), when he came back down and off of the bucket I questioned him. The question to Mathew: The crimp that held my neutral line to the secondary line, was it new or old? He stated that it was new. 10 minutes later in a talk in front of Mr. M, he stated the crimp was old and was the original crimp to my line and had not been replaced. The fact is these employees of GP continually had inconsistencies in statements. 6. Within the past 2 months or so, the one power line on the side street (next to mine) has gone down (lost power) twice to other neighbors. Evidence would show other techs at my line location previously. The tech who came out on Saturday 16th, states a squirrel chewed through a heavy gauge silver neutral wire. He stated that he did not reattach the neutral wire. I had seen this wire come out and hang loose. The tech replaces about 10 inches of neutral. Does not show/leave evidence when requested too. Is it hard to take a photo of squirrel damage to show a customer? Evidently yes. What if the house burned and someone died? A police Investigation? If I have no evidence, I can't receive anything from a claim. How convenient. Yes, the tech was told by me that there was damage to my property inside. I stated that the neutral wire never fell to the ground. So now crucial evidence is just thrown away. I believe a squirrel did not chew through a neutral line. I believe that I am not being told the truth and that a larger cover up is taking place. I believe this to be a conspiracy to commit fraud. Either through negligence or by purposeful action. Please consider the evidence I have presented to make your own conclusions. read more

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Promised to turn our power on today. Said it was guaranteed. Spoke to them multiple times. Here it is dark 9 pm and they never showed. Didn't call us either. Terrible company with zero customer service. read more

These crooks owe me thousands. This is what you get moving here. Stay away from anything GA power or their associates. You wont get a call back about a power outage and when you do call, your met with beyond crappy people with less than common sense answers. THEY ARE BEYOND BOTTOM OF THE BARELL. They try everything to screw you over and when they are called out, still screw you over. Worst value in customer and client service I've ever experienced. THEY ARE THIEVES read more

After retiring from the United States Army for more than 20 years, I recently purchased my 1st home, at the beginning of the month. A email was supposed to be sent about us sending in a copy of the lease. We never received the email until today, when my wife, who was on the phone with the customer service representative who was extremely rude. So my power is turned off, over a piece of paper, not money, and when we called about it being restored, I was told the work order was submitted for today, but the service call workers did not feel like going out. I wish I had the opportunity to tell my leadership in the Army I didn't feel like going out to do my Job in Iraq and Afghanistan, but customer service ain't customer service anymore. read more