Dr Oh is a gift! He makes a less than pleasant wee macular degeneration experience as pleasant as…read morehumanly possible. The entire staff is focused and friendly and attentive . I've had several appointments and not a complaint for a single one . I'm seen quickly and every step has always been explained and my questions are always answered completely. Everyone shows compassion and professionalism while being pleasant and personable. No one wants an eye injection (unless they are genuinely weird),but Dr Oh and the rest of the Georgia Retina group make it much less awful than it could be.

These guys are the best in Georgia for Retina problems. Dr. Jacobson is top-notch, without a doubt…read morethe best retina specialist in Georgia. Unless you are willing to go to Bascolm-Palmer Eye Institute in Miami, Dr. Jacobson is your best bet. He PERSONALLY took the time to understand my entire medical history (rather than having some tech-schooled, slow-writing medical assistant who understands about half of what you are telling her and writes down even less). Even more importantly, Dr. Jacobson demonstrated the ability to think about how existing medical conditions may affect my eyes. After having lots of experiences with MDs of all types, I can honestly say that Dr. Jacobson is definitely a rare and dying breed. Not only does he have an exceptional attention to detail, really good communication skills, outstanding capabilities and the most current knowledge of retinal disease, treatment and care -- he also seems to be a genuinely nice guy. The other MDs in the practice seem equally skilled...I don't have as much first hand experience with them except to say that I had an after-hours emergency and had to page the on-call MD. My call was returned in less than 2 minutes! Dr. Rivalese also offered to see me in the office on Saturday AM. Impressive that they are so responsive to non-life threatening emergencies. Most other MDs would tell their patients to "go to the ER"...but the ER can't do much for eye problems except charge you $2k and tell you to "follow up with your doctor on Monday". Sure, having eye/retina problems is terrible! But knowing that there is competent, professional care is reassuring. Give Georgia Retina and Dr. Jacobson in particular a try...I think they have several locations: Decatur, Riverdale, Perimeter, etc.

My initial eye appointment was fine, but I was really surprised that Dr. Patel wanted me to come…read moreback for another 'baseline' test that has never been suggested by a previous eye doctor. The staff convinced my it wasn't an expensive test and that they'd check the cost when I came in for the test. After the test they slapped me with a $214 bill for the test and an exam fee. They are stating now they had to do the test for legal reasons??? I feel really angry and ripped off.

Very nice new office with friendly staff. But be prepared to wait! I was on time but was called…read moreback 30 minutes after my appointment time, then waited another 30+ minutes for the doctor to come in the examination room. This is unacceptable and I don't plan to come back.

I am extremely disappointed with my experience trying to schedule care with Woolfson Eye Institute…read moreand Dr. Gaby Gutierrez. My appointment has now been canceled twice, including after I had already waited months to be seen. The most recent cancellation was not a same-day emergency situation. I was notified weeks in advance that the appointment would not be kept, yet the clinic did not provide a reasonable solution or help me get scheduled with another provider. For a medical practice, especially one dealing with eye care, reliability and communication matter. Patients arrange their schedules, wait for appointments, and trust that the office will respect their time. Repeated cancellations without an appropriate alternative creates a real access-to-care problem. After this happened, I looked further into the clinic's reviews and complaints and saw many other people reporting concerns about scheduling, communication, billing, insurance issues, and overall poor patient experience. Based on my own experience, those complaints are concerning. At this point, I do not feel confident moving forward with this office. I am thankful I found out before receiving treatment, because repeated scheduling issues and poor communication are warning signs for me. For anyone dealing with repeated cancellations or difficulty accessing care, it may be worth contacting your insurance company and reporting it as an access-to-care or network adequacy issue. Insurance companies need to know when listed in-network providers are not actually providing timely or reliable access to care. I do not believe contacting management will resolve my concern because this appears to be an ongoing pattern based on multiple reviews and complaints. I will be looking for another provider.

Dr. Sioufi and his staff were simply exceptional. From the minute I walked in I was treated quickly…read moreand professionally by the very friendly staff. Dr. Sioufi diagnosed my issue quickly, assured me of the path forward and eased my concerns. Despite much closer alternatives to my home, I will continue to go to this office - I trust this doctor and his staff.

I had just gotten new glasses firm another provider that I couldn't see out of. I was going back…read morefor a follow up visit concerning an arterial bleed in my left eye. He takes the time to explain everything and show me what he is talking about. I told him what was going on with my sight and he was able to tell me exactly what Che issue was. I took his recommendation for treatment and within the week my sight was already better. Not only that he took the time to forward his notes directly to my Rheumatologist so she would be aware of the issue - he said he extremely dry eyes could be caused by issues she could test me for, to make sure I was ok. I love it when doctors are thorough and communicate. I feel like they are truly interested in making sure I get the best care. Dr was personable and clearly communicated with me Office staff was patient and courteous

Wow. Their very first review. How about that. Anyway, this is a great place to get your retinas…read moredone. Top notch service from the technicians and the doctors alike. I will admit the occasional cranky staff member, but that's to be expected in any office that deals with the general public. If you have retinas, this is the place for you.

I saw Dr. Rali for the second time and he is much better than what I experienced before. He…read moreexplained everything made it very clear and listened to my concerns. Unfortunately I have to go back to my original doctor but I appreciated Dr. Rali and wish he would've been my surgeon. Also, as usual, the front desk staff is awesome!

Very professional and efficient yet sensitive Good parking…read moreand convenient to east suburbs

Dr. Bottini and staff are very helpful and knowledgeable. They were extremely patient with my 94…read moreyear old mother when she had a meltdown during her appointment. The exam is very thorough, with some waiting between tests and the doc visit, and Mom got frustrated waiting and acted out. The team was very patient and kind. The wait is worth it though as the care is top notch.

Drs Botini and Lee were great. Their accounts receivables is SUB STANDARD. If you have a procedure…read morebe comfortable with that but pay attention to there billing & lack of communication regarding payments. I must say the 2 hour day in there is a bit much. I get it but don't care for assembly line medicine.

Wait time is ridiculous. My parents are in their 80's. Each visit has been a minimum of 3 hours. We…read morelive 60 miles from the office. Too many patients on any given day. It's a cash mill with little regard to the overall needs of patients. Probably will recommend anywhere else for my parents to go. Waiting area looks like checkout lane at Walmart

Doctors and staff are awesome. Scheduling is not so good. Could take over an hour to your doctorread more

There are moments in life when you find yourself completely out of your element, far from home, and…read moregenuinely scared. That was me. I live in Northern California, and I was in Tennessee when my retina detached. The thought of potentially losing vision in one of my eyes, while being 2,000 miles from my doctors, my people, and my comfort zone, was terrifying. Southeastern Retina Associates was exactly what I needed when I needed it most. From the moment I walked in, something shifted. The receptionist set the tone immediately. Warm, grounded, no pretense. That feeling carried through every single person I encountered, right up to the doctor. This wasn't a place where staff are just doing their jobs. These are people who genuinely seem to understand that the person sitting across from them is scared and needs more than clinical competence. They need to feel safe. And I did. The care was top-notch, but honestly, it was the humanity behind it that I will remember. When you're far from home and your eyesight is on the line, trust is everything. I trusted every person in that office. If you are visiting from out of state, or even if you are local and need a retina specialist, I cannot recommend this practice highly enough. They showed up for me in a way I won't forget

I came to this practice last year. I started my journey with Dr B. In the Hixson office. I later…read moreswitched to Dr G and I see him at gunbarrel and Hixson location. He is beyond wonderful. The staff is very kind. It isn't hard to get an appointment or speak to someone directly. The ONLY negative is - it's an all day event. It takes forever! The waiting room always is comfy. They have coffee, water, candy and flat screens with HGTV. It's never hot or stuffy. Front desk staff keeps us laughing. I wouldn't go anywhere else. On a personal side note-i was working a great job when I came in EMERGENCY. It was then I learned I would not drive or work and was going blind. My whole world changed. I lost my job and insurance. Dr G said my eyes were more important than money and they would work with me. His bedside manor is unlike any other.

my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

I need to warn everyone about my experience at this office, specifically with Dr. Harpeet Walia…read more It's an administrative disaster capped off with genuinely shocking behavior from the doctor himself. The back office is consistently incompetent with insurance. You'll wait months for an appointment, then wait over an hour in the waiting room, only to be told your insurance is denied because they didn't file the paperwork. They will outright tell you they did, but when you call your insurance (Aetna), you'll find either nothing was ever submitted or you received a denial because they refused to fill out the form required by state regulations and their in-network contracting agreement. Then they blame you for it. But the absolute worst part was my interaction with Dr. Walia. After a year of this, I finally brought them proof that their office had used the wrong form--for the second time. Instead of apologizing, Dr. Walia took me into a side room and completely unloaded on me. He was condescending, yelled, and treated me like a child for daring to point out their mistake. It was a total Jekyll and Hyde moment from his usual calm demeanor and was honestly shocking. And guess what? After his tantrum, they suddenly "found" the form, submitted it correctly, and everything was approved immediately. Proving the problem was them all along. The cycle just repeated at my last appointment. They tried to turn me away again stating a claim denial. When I politely asked to step to the side while I verified the situation, the staff used strong language suggesting that I was unwelcome. Upon returning home, I find that once again, they failed to use the correct form. Now I want you to let it sink in that this was a RETURN visit for a previous turn-away several weeks prior where they claimed they could not secure any of my medication for "free". It turns out I had coverage during this ENTIRE period they were giving me this line about doing me a favor because my insurance wouldn't this or that. It's shocking how you trust, and follow the narrative of the people handling their duties, implicitly, only to find out reality is totally unrelated. Why even do this? How does this even happen? Save yourself the stress. The administrative runaround is bad enough, but being verbally abused by the doctor for holding them accountable is something no patient should ever experience. I wouldn't trust them with my care, or with handling a simple insurance form.

Great care from all the staff. Understanding and patience is one of their strongest suits. Ease of…read moremaking appointments and very comfortable facility. Best docs around, that's what I say.

I saw Rachel Ressler OD at the Marietta location. I waited almost an hour past my appointment time…read moreto see her. She was very unprofessional and rude. She argued with me about anything that any other doctor has told me about my condition. She basically told me that I was on my own as far as seeking recommendations for a specialist for an eye condition that I have been diagnosed with through testing. She gave me very bad advice about further treatment for my eye condition. She had a "God" complex as far as her time and treatment of patients is concerned.