I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

We walked into USA Flooring off Glenwood Avenue in Raleigh to be greeted by Sarah Battista. She…read morewas super supportive, knowledgeable and made the process easy. We left the store after picking out what we wanted for several rooms in our house. They sent someone out to measure and within the week, we ordered beautiful carpet to be installed quickly. Sarah walked us through the process and made it easy for us, since we have not bought carpet in 25 years, we needed her amazing service. Thank you!

I sent in an email asking if we should make an appointment, the response I got was " Yes, that…read morewould be an excellent option. We can review available stock options and, if sizing permits, also consider any suitable remnants. When were you thinking of scheduling this?" I told him Saturday at 11am would be ok and he confirmed. Then Saturday 1/10 we get to the showroom and we were told the remnant warehouse is closed on the weekends. POOR communication and it almost seemed like since he was busy with someone else when we came in our small project wasn't even worth his time.

Great service! The staff was very helpful in choosing countertops. Install went beautifully.read more

If you saw before and after pictures of our kitchen, it would look like a HGTV promo! We had a…read morecomplete kitchen remodel; everything was torn out and we started fresh. We had a lot of kitchen space but the 1993 design didn't take advantage of it. We have tons more space, gorgeous cabinets, tile, granite and the design is breathtaking! No one can believe it is the same kitchen. We interviewed several designers but liked this design the best along with the reasonable estimate. Luisa has great taste in what works in a kitchen, Jesus makes sure everything is to perfection and their team is above and beyond accommodating, knowledgeable and hardworking. Give them a call!

The craftsman who worked on our bathroom renovation were skilled professionals and created a…read morebeautiful primary bathroom. Unfortunately the same cannot be said of the office staff coordinating the project. We were shown one piece of stone for our countertop which we rejected and removed the countertop from their scope of work. They ordered a clear annealed glass window when the materials list and building code required a frosted tempered glass window in this location. It took nearly 6 months for the proper window to be installed.

awesome experience. Tomas and his wife are absolutely the best hands down(or hands on) dealing with…read morecountertops and backsplash. Our expectations were met above and beyond throughout the complete experience. They were on time, respectful of our home and family. It was really cool to pick out our own slab and watch it be fabricated to fit perfectly in our kitchen. they explained to process to us and answered all questions and even helped us with the small details like corner radius and overhang which we had no idea about. To keep it short and sweet. These guys know their trade in and out and I would highly recommend using them for all your countertop and kitchen stone needs. They even made a vanity top with the remainder of the slab and gave us an unbelievable deal on that. Just when I thought it couldn't get any better Tomas found a way to wow us again.

It was a pleasure to work with Tomas with Hands on Granite. He installed a quartz countertop to my…read moreisland as well as my kitchen area. He was very patient with my indecisive ides. He provided quality quartz that was a third of the price as other companies. I highly recommend Hands on Granite.

We just had a small vanity counter installed this morning and can't be happier! This is the third…read moreproject we've done with Absolute Stone in the past year and had a good experience overall. What makes this moat recent project so special is how well the veining ended up being spread across the counter. You can see in the attached photo that we have a small half-bath vanity. We risked by selecting Michelangelo quartz because of its dramatic veining, which could look strange on such a small surface. We could potentially end up with a completely white counter and a small splash of that dark veining on one side. But whoever cut this stone for us did an outstanding job at choosing the perfect piece of stone for the veining to be spread well. We're so happy! As I mentioned, this isn't our first project with Absolute. Earlier this year we ordered another quartz vanity counter for the guest bath and a bench top for the master shower. Both of the previous projects went well. It was convenient that Absolute had a good size showroom in Cary, their staff was responsive throughout all projects and we had zero issues with the installation. Selection of stone is sufficient (not too large but enough to find something you like). All in all we are happy with our experience and totally overjoyed with how the most recent vanity turned out.

Leah was very responsive to our initial inquiry about visiting the showroom to select a countertop…read morefor our kitchen remodel. We selected Silestone in Desert Silver. Scheduling the tempting and installation was very easy and flexible. The installation team was incredible and very professional. We are thrilled with the final result. We will definitely be shopping with absolute-stone in the future for an upcoming bathroom remodel.

I have been trying to get Geo to come back to my house and repair the scratches on my stove for ONE…read moreYEAR at this point. The staff at Geo is definitely lacking in communication skills. My porcelain countertop cracked where they should have put in a seam and it is under warranty and they still have not come out to replace it. I would not recommend Geo to anyone.

We had a horrible experience with Geos. I would not use them for your kitchen countertops or solid…read moresurface backsplash. We had a contract for a solid surface backsplash and when the installer arrived he was using 2 small pieces behind our stove? The seam was going horizontal and not at all what we agreed on! The owner proceeded to tell me that was common practice and in the mean time his wife was texting me that that was not acceptable and Ross (her husband and owner of the company) has a solid surface backsplash and it does not have a horizontal seam half way up! After many terrible conversations (where the owner spoke extremely nasty to me multiple times - once on speaker for my builder and his team to hear) they came back with a solid surface as we had contracted for. The owner came to measure- he did not use a laser to measure. I later learned from my builder that a laser is used to measure in this field of expertise. Our solid surface backsplash is all over the place- it was cut too short in 3/4 of the kitchen and then at an angle under our hood- the installer used white glue to try and hide this (now we have globe of white glue everywhere!) It is a HUGE mess! We have been left with a mess and would advise you to not use Geo's.

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

This is the second time we've used Premier Flooring. When we bought our house they came and…read morereplaced all our carpet. We needed our kitchen and half bathroom floors redone as the tile was cracked and grout coming out in sharp pieces. Bryan was phenomenal in helping us pick the flooring for the kitchen. Answered all our questions and recommended flooring based on our budget. Went with an LVT in the kitchen and used leftover wood laminate from a previous job. Jose and his partner came out and installed all the flooring. You could tell they want it done right. They didn't rush. They adjusted, measured carefully. The floors look amazing! Highly recommend premier flooring!

Prompt and reliable, always a quality install. Grateful for the assistance and value from Premier…read moreFlooring.