1. Gerald Fitzgerald

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    Westlake Village, CA

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    14 years ago

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    Conejo Services

    Conejo Services

    4.8
    (996 reviews)

    I recently had my entire HVAC system replaced by Conejo Services, and I couldn't be happier with…read morethe experience. My sales rep, Jesse Cruz was really, responsive & easy to work with from my initial contact and throughout the project until completion. Their team was professional, knowledgeable, and easy to work with. They arrived on time each day, kept me informed throughout the project, and completed the installation in only two days as promised. Their crew was amazing, did great work, and cleaned up thoroughly before leaving. They installed my new system, replaced all of the ductwork, upgrade my home to a dual zone system and made sure everything was completed professionally to meet my goals for my home. If you're looking for a reliable HVAC contractor that is honest, punctual, and does quality work, I would definitely recommend Conejo Heating & Air. Overall, it was a great experience, and I'm very happy with the installation and the service they provided.

    Unfortunately, I had to have three different people come out for my problem, which was a garbage…read moredisposal. Fortunately, all three of them were quick kind and great to be around. We had a girl Plumber, Stacie, and my daughters were super excited about that. She fixed my sink and shower in no time flat! I paid around 300 for my garbage disposal BUT 250 to change out an outlet under my sink (Which seemed a little high but I didn't have time to research new quotes.) I would probably use them again because it was easy to schedule and everyone that came was great.

    AirWorks Solutions

    AirWorks Solutions

    4.7
    (434 reviews)

    I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks,…read moreand I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future.

    Lack of transparency in estimates. They just give you a lump sum. No breakdown of costs provided…read more Extremely high cost for service. Higher than most hvac repair in the area. Great sales tactics on their end if you are evaluating them from a business standpoint. Lots of AI interface and lack of personal human approach to business. I had an issue with my furnace. They came out and diagnosed it, and did the repair that day. Days later when I went to use it, same issue. They came back out and diagnosed two other issues, no mention of why we don't think that those things weren't present the first visit. So I paid for first and second visit. I think I should have been refunded the first visit since clearly that service didn't fix the job. Oh and the best is they already started trying to up sell me a whole new system...they installed mine 10 years ago. They were better 10 years ago.

    Fusion Star Heating & Air Conditioning

    Fusion Star Heating & Air Conditioning

    4.9
    (269 reviews)

    5 Stars - Sean at Fusion Star Sets the Gold Standard for Professionalism…read more I recently got multiple bids for a full central HVAC replacement and complete duct redesign on my home in the valley. While I held off on my project for now, I have to give Sean at Fusion Star an enthusiastic and well-deserved 5-star review. Sean delivered the most comprehensive, professional, and detailed proposal among all -- a full 15-page document that spelled out every single detail with exact equipment models, clear scope of work, diagrams, attic prep requirements, and thoughtful exclusions. In a field where many contractors cut corners, give vague estimates, or try to low-ball with minimal information, Fusion Star's proposal stood head and shoulders above everyone else in quality, transparency, and legitimacy. Even after I let Sean know I was pausing my project, he continued offering thoughtful advice on what to double-check and which key items I should make sure were included if I went with anyone else in the future -- all with zero benefit to him. That level of genuine care and integrity is rare and extremely commendable. If you're looking for a legitimate, high-quality HVAC contractor who truly puts the customer and craftsmanship first, I highly recommend Sean at Fusion Star. They earned my business in every way and I won't hesitate to call them first when resuming my project or any related future work. Thank you, Sean -- you run a class-act operation.

    In the middle of a California heat wave, I was frantically searching for someone to repair our AC…read moreunit. In the past, I had always used Conejo Heating and Plumbing, but unfortunately I had a really dishonest experience with their plumber last week and no longer felt comfortable supporting that company. So I turned to Yelp and found this company. I reached out and received a very quick response from Sean. He was able to come out just a few hours later, successfully diagnose the problem, and replace a part for a very reasonable price. He was honest and transparent, and I really appreciated that he tried a few different solutions before getting the unit up and running. I'm happy to say I've found a new go-to AC company. It's a smaller business, which I always like to support whenever possible. Highly recommend!

    Integrity Comfort Systems

    Integrity Comfort Systems

    4.9
    (169 reviews)

    Easy appointment set-up and good communication.Troy came to the house when promised, was friendly…read moreand respectful of property and owners (pets too) and did a thorough initial check up on the unit ($49 initially). He showed photos of dirty interior conditions and advised of all options to be considered to either upgrade or maintain the unit. No pressure to take all recommendations. Returned at time promised with upgrade, installed it and thoroughly cleaned and adjusted the unit inside and out. He actually took it apart. He showed before and afters and the difference was clear. We feel safer and are breathing cleaner air. Definitely worth a try for HVAC needs. It's worth the money.

    We had an excellent experience with Christian, our HVAC technician. He arrived right on time for…read moreour scheduled appointment, was very friendly and professional, and took the time to listen as I explained the issues we were having with our AC. Christian thoroughly inspected and diagnosed the system, and unfortunately, the conclusion was that our AC unit will need to be replaced. What I really appreciated was how he took the time to explain everything to me, including the technical details, in a way that I could understand. He even used his equipment to test the system and showed me the actual readings and data he collected so I could see for myself what was going on. I really respect that kind of transparency. He recommended that we meet with a representative to go over replacement options, pricing, and estimates, and we already have that appointment scheduled for next Friday. What impressed me even more was that after all the time he spent evaluating, testing, and explaining everything, there was no charge for the visit. Christian was honest, accommodating, knowledgeable, and genuinely seemed to care about making sure we were taken care of rather than simply trying to sell us something. Thank you, Christian, for your honesty, professionalism, and friendly attitude. Even though finding out we need a new AC unit wasn't the news we were hoping for, you made the experience much easier and gave us confidence that we were getting an honest assessment. Highly recommended!

    Gerald Fitzgerald - hvac - Updated July 2026

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