I called after 6 PM to get a quote because my vehicle was broken into and the call center operator…read morewas so polite and kind. I explained that my insurance reccommended a provider that coundn't get me in for 2 days and with small children and appts. to make in the mean time that wasn't acceptable to me. She was able to schedule me for the next day and explained the cost difference of bringin g it into the shop versus having a tech come to me. I arrived at the shop 45 minutes before my appt and they took my vehicle to begin cleaning (from the break in) almost immediately. Even though I was told it could take 60-90 minutes to install, I was out of there 25 minutes after my actual scheduled appt. They were very busy taking calls and doing installs, but still made time to offer beverages to me and the other customers. They were able to offer me a discount because I use Allstate(even though I had to pay out of pocket because of the insurance deductable on my plan). I'm happy with the final result of the service and very pleased with their people skills in dealing with my situation. I would reccomend their services.

Terrible customer service. They made the problem worse and refuse to fix it. I spent an hour…read moreattempting to actually speak to someone about the issue and then she brushed it off like it's not an issue. Avoid going here.

The people at the front desk were so nice and I got in for an appointment right away. Great…read morecustomer service. They were fast and did a wonderful job. Highly recommend

I know prices are up all over, but for the service I have received from Tri-City, I would not…read morerecommend them. I'm looking for another company who can keep their appointments and also not accidentally replace the wrong window in my unit.

Went ti them for 2 repairs. Winshield wiper not working on 1st vehicle and driver seat was wet. 2nd…read morevehicle has gaps in the rubber seal all the way aroynd the windshield. Save yourself a headache and go to professionals.

From the owner: We replace windshields and auto glass throughout Northeast Wisconsin. Our mobile service units…read morewill come directly to your location to repair or replace your broken car glass. All of our services come with a Lifetime Warranty.

I am a return customer, but this is my 1st post so double the weight of the review. I had…read moreactually heard of Gracy's auto body through word-of-mouth. I brought my wife's relatively new Hyundai Palisade to Dan, with a moderate dent on the side panel. I believe I paid out of pocket for that and Dan was very reasonable compared to other shops that I had received quotes from and I was more than satisfied with the end product. Recently, I had the misfortune of damaging the rear body quarter panel on a brand new 2021 Chevy Silverado. Initially my insurance company wanted to just mud it and paint over it and Dan fought on my behalf and told them that it is a brand new truck and that would just flat out look crappy. The insurance company changed their mind and Dan ended up doing the work and I picked the truck up today and it still looks brand new! So here is the last thing I will say to show you all what sets Dan and Gracy's auto body apart from everyone else. In the week that it took for Dan to order the new part for my truck, I scraped against something else causing what looked like significant damage to the other side of the truck. I brought the truck right away to show Dan and he said that he didn't think it was dented and he felt he could buff out all the rest. He did this for me and didn't charge me an extra penny! That is who Dan is and that is what sets Gracy's auto body apart from the competition! Thanks again Dan! II appreciate you!!

Dan and his team were great to deal with and provided exceptional service to me when my car needed…read moresome body repair. Their work detail was fantastic and the communication from Dan was second to none. If you need any type of bodywork done, do yourself a favor and reach out to Gracy's Auto Body. You wont be disappointed. BG

Went in right as they opened to get a tire patched because I was driving back to Virginia. The team…read moreat Matthews was incredibly helpful. They patched my tire and got me on the road without an appointment. I watched my tire pressure all the way back to Virginia and was pleasantly surprised when I maintained pressure the entire way without incident.

My battery light came on and stayed on. I googled it and found out that it could be the alternator…read more So I took it to Matthew's Tire on Oneida Street. They said they would run an electrical systems check on it and let me know the results by the end of the day. *** they didn't tell me this would cost $59.95. *** I didn't hear back from them until the next morning. They recommended a new alternator, and oil change, and oil system flush, new tires, new spark plugs, fuel injection service, engine coolant (I just had the radiator replaced 3 days earlier), cooling system flush, brake flush service, and a two-part cooling injection kit. The quote that they gave me kind of set me back on my heels. Almost $900 for the alternator and what I thought was just the oil change. When I commented about the price, suddenly John magically came up with an alternator that was $100 less. I told him to go ahead with the alternator in the oil change. They took it upon themselves to do the oil system flush also. That cost me another $80 for parts and labor. That's shady. I'll never go back there.