Just picked up my car from Gerber and I couldn't be happier. They did an excellent job on my repairs due to an accident i encountered. Gerber lined up my rental, gave me updates on the progress twice a week. The folks at Gerber were professional, kind, and answered all my questions! They will always have my business. I will never hesitate to give referrals to anyone who needs it. read more

I want to thank marcy from the bottom of my heart for taking the time out to bring my car to my home after some work was done. I was not able to pick it up until the next day and she and another gentleman from the shop brought it to me! That's real customer service and all the work was done in a very timely fashion!! Thank you so very much again!! read more

Casey at the Merrillville Gerber left me feeling extremely confident that my Porsche that was rear ended will be repaired to the near flawless condition it was in... read more

Gerber Collision & Glass - Body Shops Near Me - Merrillville, Indiana

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They did a fantastic job fixing my car after my little accident. Very fast too, you can't even tell anything had happened to it. Friendly service too. read more

From the moment I dropped my car off I was taken care off. The front desk was exceptionally helpful. I like the text updates but what was really nice were the phone calls that I received giving me updates. Great staff and car looks great read more

The paint was not the same as the rest of my car Mark and Dave tried to convince me it was‍. They blended my rear but not my front bumper. I would NEVER want them to touch my car again read more

If I could give them a half star I would, when I brought in my car for Body work, they gave me a paper to sign upon drop off that stated I WAS HAPPY WITH THE REPAIRS, why would anyone sign that when the work wasn't even started yet. Yes I know there is a direction to pay form...this was a complete separate form. They LIED to me when I said I wasnt signing it yet and would sign it after work was done and said it was sent by the insurance company...when I picked up my car it was done so improperly I asked to speak with a manager he immediately agreed it was still wrong and asked me to bring it back, but immediately following said you'll be getting a survey still fill it out and give us 10 because we were willing to fix it and you have a child so obviously can't stay today WITHOUT ASKING ME. At that point I was appalled at this whole ordeal. I brought it back to another gerber location, STILL NOT DONE RIGHT. Ended up going to another body shop to finally have it done right. TERRIBLE PLACE DO NOT GO TO GERBER. read more

Gerber repaired my car in a timely manner. The car looks great, can't even tell it was damaged. I will surely use them again, if needed. Thanks for a job well done. read more

HORRIBLE!!! THEY ARE LIARS!!!! DO NOT COME HERE!!!!!!!!!! I came here to get my bumper repaired and they performed low quality work and I received the worst customer service I have ever received. My car was estimated to take 2 days to get fixed, however the afternoon of day 2 I had not received a call saying my car was finished. I called them and they informed me I had a broken bracket on my bumper and they were not sure when they would get the part in but they would let me know when I could get my car back. They never called me back. I had to call them back the following afternoon and they said my car would be done. I go there to pick up my car and my bumper looked HORRIBLE! I had to get a brand new bumper and the paint job on it was covered in bubbles all over the bumper and paint was peeling from several of my parking sensors!!!!!!! I told the manager they need to fix it before I'm accepting back my car. The manager proceeded to tell me that the reason that my bumper had bubbles on the paint job was because their paint room is DARK! You heard me DARK! Either the manager thought I was an idiot and thought I would believe that lie or they think it's acceptable to not have their facility up to the standards needed to perform quality work. The following day I go back and pick up my car and it finally looks how it's supposed to. The manager informs me that they had to strip off all the paint and completely repaint my bumper. All that tells me is you ripped me off again because you charged me for 2 days worth of labor when you could clearly do the job in 1 day. You should be ashamed of yourselves running such a shady establishment. I paid almost $1000 for the worst service of my life out of my own pocket. Anyone who reads this PLEASE NEVER COME HERE!!!!!!! I even tried to contact their corporate to tell them about my experience and I never got contacted. Update: This work was done 2 or 3 months ago and my one parking sensor got pushed in after a car wash today. So now I'm going to have to pay to get that fixed because my parking sensors aren't working properly and my car is giving me an error message if they're turned on. Thanks again Gerber for proving once again you didn't perform quality work how hard was it to re-tape my parking sensors back on properly!!!!!!! Update2: The GM reached out to me shortly after leaving this review and he fixed the problem with my parking sensor. It was greatly appreciated that he got a hold of me and fixed the problem. read more

I am very pleased with how the new manager, Aaron, made amends to my previous experience here. I am notified that both the previous manager and estimator is no longer at this establishment. Aaron and I were able to negotiate a fair reimbursement. Finally, someone who values integrity and exhibits a high level of professionalism! I will definitely be doing business with Gerber in the future. read more