1. Gerber Collision & Glass

    1. Gerber Collision & Glass

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    Red Bluff, CA

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    Gerber Collision & Glass

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated 3 weeks ago

    Services - Gerber Collision & Glass

    Auto windshield repair

    Auto windshield replacement

    Bumper repair

    Gerber Collision & Glass Photos

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    2 years ago

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    Jessica D.

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    Safelite AutoGlass

    Safelite AutoGlass

    1.8
    (5 reviews)

    My technician was amazing. He went above expectations. I will always use Safelite in the future.read more

    Safelite bought out our local glass company Platinum Auto Glass. I have had a dozen windshields…read morereplaced by Platinum, never an issue. For this newest replacement, I picked first thing Friday morning, my day off and chose 7am stressing that I have a lot to do on my one day off. The tech showed up at 8:30 and replaced the windshield. After about an hour I wondered what was up. He said he still needed to recalibrate the cameras but the software they use would not work. After another hour he decided I would need to schedule another appointment to have the calibration done. I picked the next Friday at 7am. I stressed since this was their issue and not mine and that we should get this done at the appointed time because I have a full day of commitments. Once again it is now after 9 and no tech. Not only that, you can't get the local office. You go through a gauntlet of AI voices trying to convince you not to ask for a live person. I would have been better having my local Ram Dealer do the windshield. They are still local and never have a computer answer the phone. If this is the future with AI, there will be a big niche market for anyone offering live customer service, and appointment times that are actually real. It is interesting because now that I complained I was told they are actually loading windshields at 7am. My window of 7 to 11 is really much smaller. It is now 10:24 and he just called to be here in about 10 minutes. So the completion time will be by noon. Probably because I posted this review:/ James arrived to do the recalibration. He used to work for the old company. They give him a list of these types of things to do so he knows every customer is mad before he gets there. I can see it is not his fault. It is a big Corp taking over a small local company and squeezing every dime out of it while offering lousy customer service. I hope James is picked up by a company that would appreciate his kind attitude despite the challenges his Corp employer puts on him. James just let me know that Safelite is unable to connect to my Ram, again, to program the Cameras attached to the new windshield. I will have to go to the dealer. I hope he gets a job that he where he is appreciated! This programming was part of the $1000 I paid for the new windshield. I would recommend you look elsewhere for a windshield replacement.

    Gerber Collision & Glass - windshieldinstallrepair - Updated July 2026

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