The Manager sold me some Yokohama's (wait til on sale if you can) when my present tires were so…read morebald that they hindered checking for a leak. I made an appointment and brought my own coffee from Tim Hortons. I was in and out in a hurry possibly owing to an appt no doubt and promised them a review. Guys this is that work product promised late last year. I still have some leaks and shrinkage due to cold weather so one of the new tires was patched by Michael J. Cross and company in Dearborn and once again in and out. I have the warranty from them and I highly recommend it. Impressive professionalism and I'm going to my dealership on Monday for ML King Jr Birtday to check the seepage from the cold among other things. once again great management, knowledgeable professionals, and timely work. Highly recommended. Eric R. Sturms EastPointe Resident

Absolutely do NOT go here!!! They take advantage of older people who don't know any better. Last…read moreyear my grandma paid over $600 for new tires and then had to go back 2 weeks later for a alignment. A month later my husband ( her son and law borrowed her car and noticed that clearly either the alignment had never been done or that they did a piss poor job as the wheel was completely off. Having it been a month later my grandma didn't figure she could do anything about it. Here it is not even a year later and because of their horrible job she now needs all new tires again and the ones she bought are showing wires. Now they want to charge her another $1500 to have all this work done. Why would we come back!?!? It was your mistake that caused this all to begin with!

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Best body shop in the tri-county area! We got t-boned and the whole side of our vehicle was…read moresmashed. Both doors, the fender and rear bumpers were all replaced. Our b pillar was smashed in too. It was not only repaired quickly, but flawlessly. The paint match was PERFECT and no trash in the paint. They even got my painted pinstripes redone! They detailed my vehicle, and it looked like the day I got it again. The customer service was better than I could have imagined. They kept me updated during the process and made sure my insurance company paid for a new car seat for my baby and made sure that my deductible was waived because I have broadened collision! I would recommend this body shop to anyone. No hesitation.

23 mile collision are crooks, and do bad work. Having a repair with 23 mile collision done on…read moreDecember 23, Already rusting in March 25. 23 mile collision said the people they buy the parts from supply them with parts that rust up, but they're not responsible and their supplier will not warrantee any of these parts because they rust. No replacement on 23 mile collision, only offering to paint over rusted part. they are taking over the Maaco shop next-door on 23 and plan to do worse work than was ever put out of that place before.. Horrible horrible customer service and after care!!! its just not professional at all

Took a rock to the windshield while stuck between a few Semi's on 94. Called in for a repair and…read moregot in and repaired immediately. James and the entire staff were outstanding, Courteous, and fast. Would highly recommend this to anybody that should find themselves in need of their service. Thanks again guys!

Called on Saturday. Got an appt for Monday morning. Waiting while I worked in the lobby. Comfy…read morecouches with table for laptop and a tv for entertainment while you wait. Quick, affordable service with a smile. Explained additional things needed but did not pressure an upsell. They said it would be done in an hour. I was on the road in 45 mins! Highly Recommend.

My first experience with Simbol was a very positive one! This privately-owned shop replaced the…read moresmall rear window on my Subaru at a fraction of what another shop quoted, and they also were unusually respectful of my time-- the work was completed within a three-hour window, and I was given specific instructions as to how to care for the car as the adhesive cures. Not only that, but they are extremely responsive and courteous. Very happy customer!

I made an appointment to get a chip repair. I called my insurance company to make a claim. When I…read morearrived the lady at the counter knew who I was and took my car and it was complete in half of the time I was quoted! Great job! I hope to not to need them again for a repair but would definitely go back and recommend them highly!

They always do an excellent job every time I take my vehicles to get fixed and not only did they…read morefix the outside but they also cleaned my car on the inside lwhich saved me a lot of time and trouble doing it. They are very efficient and reliable. I would recommend them to anybody.

Couldn't be happier with these guys. They gave me a quote that was accurate and explained…read moreeverything I needed to know about how my insurance would handle the repairs. They were honest about the fact they couldn't start on my car for about 5 weeks & would have me car about 5 days. Everything went as planned. When my car was returned it was cleaner than I had left it. Also, they left me a little bottle of touchup paint for my vehicle. :)

Metrotech Automotive Group is a great shop. They provide high-quality service, excellent value, and…read morea professional environment. A solid choice for anyone looking for reliable automotive care.

Drove from West Bloomfield to have repairs done on our truck - so glad we did! Worth the drive…read more Truck looks great and smooth process. Have used other body shops in the past that repairs weren't completed as discussed and expected - MetroTech did everything perfectly!

Dropped off our GMC Terrain after it was rear ended recently. Had the vehicle back within a week…read moreand a half (including a holiday weekend.) The communication with the auto body shop and insurance was amazing. Loved that they kept us up often. The vehicle looks brand new. The inside was also vacuumed and cleaned up nicely, which was a nice touch. I hope not to be here again anytime soon but would definitely recommend to all family and friends going forward!

Big big thank you to Pole Position Auto Body for getting my baby back beautiful My usual shop…read moreclosed with the owner retiring and selling, so this is the first time I've used a new body shop in years. I found them on Google simply going off other reviews and I don't regret it one bit. Hugo and his team made the process absolutely flawless. Rayvon at the front desk was always so professional and friendly. No sooner after I dropped my car off they started working with my insurance directly. They got all of the supplemental repairs approved with no issues and they even offered to help get me into a rental. The communication was great with them giving me updates along the way. And the cherry on top... I picked up a car that was detailed, washed, shined, and they even cleaned the brake dust from my wheels 100% recommend them and will for sure use them for all future auto body needs.