G&S never disappoints. I have been here 3 times and they always do me right. I recommend all my…read morefriends and family to place as well and they never come out disappointed. The work that they do is impeccable and in my opinion, it's the best in the Sacramento.

I got hit by a flying object on the freeway and ended up with some damage to the front of my car…read more After seeing the high reviews for G&S, I decided to take my car here to get repaired. The team here is very friendly and professional. They handled all the paperwork and back and forth with my insurance for the claim. And they were very upfront on the timeline of repairs. It took about 4 days for my car to get fixed once the parts arrived at their facility. When I went to pick up my car, they even washed and detailed my car - which was just a very nice touch to my experience. My car looks amazing! Thank you G&S for such a stellar experience!

Before you start looking at pictures, please read this entire review first otherwise it will get…read moreconfusing. What I liked about this business was their connection to enterprise Rent-A-Car. Makes very much more efficient and hassle free experience when having to drop off your vehicle to get repaired. I took our vehicle here for repairs July of 2023 after we were rear-ended. The other parties' insurance covered the our damages and we didn't come out of pocket for any of it. Fast forward to early October 2025, we get rear ended once again. The other parties' insurance covered the repairs, again. This time we took our vehicle to GnC Collision. Upon the shop inspecting our vehicle, they alleged that there were some damages that were never repaired by the previous auto shop. Their words to me over the phone were, " when we removed the rear bumper, we noticed markings on the metal component of the bumper which we would normally mark when spotting damages." GnC did their part of the repair which consisted of the outer component of the rear number. They then suggested we return to Gerber collision and inform them of our situation. Gerber collision didn't give us any hassle and took our vehicle back for repairs. It did take them several weeks to get us on the books. The job took around 2 weeks once we were scheduled, which is standard for this level of body work. We were provided with a rental yet again, no issues here. My wife, who has been driving this vehicle since the job was complete, reports of a lingering stench of mechanic grease. My concerns however are; * why didn't they repair it correctly the first time around? * is it possible that this may have happened to other people? * is there any way the consumer can verify the work that's been done beneath the surface? In short: we won't know the answers to these questions. All a business can offer in this case scenario is trust. I'm having difficulties trusting this body shop vehicles in the future. Here are a few tips: - don't stick your head in the sand and work on being involved as much as possible to understand what work is being performed - ask to see pictures of the finish work, they have to keep this for the records - ask questions if something isn't clear to you. Would I recommend this business? The way it stands at this very moment, no. As much as I enjoyed the efficiency, and the constant communication via telephone and text, at the end of the day, I would be doing myself a disservice by leaving my vehicle in the hands of someone I cannot fully trust.

This place is a hidden gem for auto repair. Very courteous, always proffesional and reasonable…read moreprices and lead times. I reccomend them for both insurance work and cosmetic damage repair. The manger Luis is the best!

Worst customer service. Just because you have a Tesla you have to take it to them so I did but they…read morehad the wrong glass and I tried to call them three days prior many times and it's impossible to talk to a human so when I got there they had the wrong glass just like I thought I tried to make me another appointment at a location that could come to my work and they just no-show no email no phone call but the appointment is still showing. I just don't understand how they're still in business or why anyone would ever choose to go to Safelite.. and this is the third time that I've had to use them because Geico seems to think that in California $40 an hour is good enough for a glass replacement. But that's a whole Nother story I could tell you about the time they wrecked all the stripes on my hellcat and had to replace the window three times and then still scratched my paint that they never fixed. Oh, I guess I just told you about it. Why would you ask me to contact you when that is impossible. Online chat? Why wast my time? No phone number ever gets you a human. Hopefully people see this and stop using you. Also for anyone reading this that has Geico, they told me if I click the other button to choose a my own place, more recommendations appear. Yeah, Geico is definitely part of the problem.

I submitted a claim for a cracked windshield and was booked for an appointment the next day. They…read moregave me a 5 hour window (8 am to 1 pm) for when the technician would arrive. On the day of the appointment, it was raining, so the technician called around 8:15 am to suggest me driving to the shop instead. The drive was short since I live nearby. It was easy to locate. There was plenty of parking. I went inside and got checked in. I sat in the lobby and there was only 1 other person waiting inside. I waited for about 45 minutes, then my windshield was fixed. The windshield looked great and was super clear. They also replaced my windshield wipers. I took the tape off the next day and haven't had any issues with it. Cons: One of the staff members inside was talking super loud the entire time I was there. Also, I paid $400 for the windshield repair, which is pretty steep. I wish I had called around first because other auto shops charged significantly less ($250-$300).

I had some bumper damage I needed to get an estimate for, and was able to directly request it from…read moreNew Saigon through Yelp. They responded within the time frame posted (2 hours) and were able to fit me into their schedule the same day. Took my car to the shop and had them check it out, they got me my estimate and guided me through the process of contacting my claim adjuster, and what to expect in the upcoming weeks. They were very friendly and welcoming, provided me with a lot of information I didn't know beforehand, and were able to answer all the questions I had regarding the shop, my vehicle, and insurance. They kept in contact with me to ensure that they'll have the parts on-hand once I received my rental car and can start repairs asap. Dropped off my car on a Monday and it was ready to go by Friday! I had a fender liner replacement, bumper replacement + paint, and fog light installation. Anything extra that may be needed (such as ordering a new emblem), they contacted me. They were super easy to communicate with and were very professional. Once I picked up my car, they had me check everything to ensure it was all good. It was fun talking to everyone here. They have a lot of experience and knowledge in repairing and maintaining vehicles, specializing in JDM cars, too. While I was waiting, I saw people from local shops dropping by just to hang out for a bit, they made sure their clients understood the process and cleared up any confusion before they left, it felt very community oriented. Definitely left a huge impact on me because it's difficult to find a trusted business that won't take advantage of their clients.

Dave and Chau at New Saigon Auto have amazing customer service. There's nobody I trust more with my…read morecar. They recently helped me replace my ignition coils and front brake pads and rotors, and they were extremely transparent with pricing and clear about what work was recommended. On top of that, they're great to talk to--honest, knowledgeable, and never pushy. I wouldn't take my car anywhere else.

After a long, exhausting day at work, I noticed I had a nail in my tire. I scrambled to find a…read moreplace that was still open and made it to Les Schwab about 15 minutes before closing. Even that late, they were kind enough to take me in. After inspecting the tire, they confirmed what I suspected, the nail was too close to the sidewall to safely repair. They didn't just send me on my way though, they went ahead and swapped my tire out for the spare so I could get home safely. While waiting, I had a great conversation with Daniel and Rene. Both were down to earth, friendly, and made an already stressful situation much easier to deal with. I truly appreciate the professionalism and kindness from the whole team. I'll definitely be back when it's time for a new pair of tires. Thanks again for taking care of me when I really needed it. Time to claim my warranty see you next time.

Above and beyond service by Daniel. I was able to get the tire replaced and get back on the road…read moresafely. I love the prices, customer service and the time I had to wait. I would definitely use less schwab again.

I had my former car worked on here back in 2022 so when my current car had a dent in it, I filed a…read moreclaim with my insurance and went with Duane's again! Everything from A to Z is easy and convenient. The receptionist, Monica, is excellent, she takes care of everything...they coordinate your rental car, if it's part of your coverage, and the waiting room is impeccable clean. I hopefully won't have another dent in my car but if I do, I will be back here...also, cool keychain souvenir when you get your keys back.

Got 3 estimates and they were the cheapest. The place is great. Super clean shop. I will be going…read moreback there, I hope never. But if I or someone else damages my car, this is the place to go.

After an accident I needed both doors on the driver's side repaired/replaced..They gave me an…read moreestimated time for repairs and kept me informed daily..Great customer service, excellent communication..It was done in a timely manner..I would highly recommend if you needed repairs..​

I first came here years ago when somebody scraped the fender of my car. I initially didn't want to…read morego with a Caliber Collision location but they were what was recommended by the insurance company. Much like when someone asks "Who has the best burgers?", nobody ever answers "McDonald's". They just happen to be the big chain with more name recognition. Reluctantly, I went ahead with them anyway. When I received my car back, it was almost as if they had performed magic and the scrape had completely disappeared. In my more recent incident, I didn't want to try my luck elsewhere and so I went with who I knew would get the job done appropriately. I immediately asked for this Caliber Collision. Chris Storms and Amber Allen were able to assist me the same day as my accident. They made sure to keep me updated with what was going on with my car. Even though I received my car back a little later than I would have hoped due to circumstances beyond their control (parts suppliers and incorrect parts), they still made sure to take care of me and my car. I would definitely recommend this Caliber Collision again.

Our driver side window in our 2004 Sprinter van all of a sudden fell down and wouldn't roll back up…read moreright before a trip back down to San Diego. We were able to call and get in right away, they even gave us a discount. Window was fixed in under an hour and we are back on the road. Thanks!

Truly excellent service. Very efficient and organized, front office is clean and welcoming with a…read morewaiting area. FAR exceeded my expectations. My car was finished VERY quickly, at a cost of $150 for labor.