Excellent customer service from the time the appointment was made through the estimate and actual repair. I tip my cap to Rosie and Allan at New Look Collision in particular. My truck is looking great again! read more

Pricing is good, they were recommended by State Farm my auto insurance carrier. The quality of the repair was excellent and the repair time estimate was beaten by a couple of day s, picked up my car on Friday. We have been back in it for a few weeks and are very happy. Only drawback was they wouldn't accept cash to pay for the repairs - only credit cards/debit card. read more

Record all your correspondence with them. They have a bad memory of what they tell customers. Zero stars , Brian double talks and Alan trying to save his ass from providing wrong information. Seniors beware!! read more

Honestly I don't give bad reviews ever but this repair shop deserves 0/5 stars. Nobody can give me a proper date for pick up and when they do I show up and my car is not ready. They have told me for 2 weeks now it should be done "tomorrow". I'm starting to deeply regret leaving my car in the hands of this shop. Hoping to get my car back "tomorrow" but seriously who knows. Disappointing to say the least. Would have been better going to any other place. read more

Took my vehicle in for an estimate, got a quote and told them to order the parts to do the repairs. The estimator, Allan, sent me one email to give me the estimate. I never heard from him again. I finally was able to get my vehicle scheduled through someone other than Allan, to be repaired a month later. When I took it in, which I drove 80 miles to from home, I was not on the schedule and Allan told me there was no guarantee that they can get the work done when I need it done if I left my vehicle. Horrible way to run a business. I do not recommend using this business to get your vehicles repaired. read more

I took my car in for a hit and run. They handled everything in a one stop shop. Friendly, efficient, they did what they said they will do. The work is excellent. I was kept up to date and there were no surprises! read more

Wish I could -0-. Ins referred me to them after an accident. They took longer than quoted, wouldn't work with ins to cover my rental, were the biggest pain to get updates and real dates/costs... but I finally got my car back.... In surgeries after, hardly driving and all tires keep blowing (4 tires in 5mo). My tire guy said it was poor repair, in addition, my rear bumper is separated from the car.... I called to explain and give them a chance. Pretty much shot down. This'll be additional out of pocket expenses post not-at-fault accident. I DO NOT recommend this business for quality or service. Follow up! After this rvw, got a call from Brian. It ended in him aggressively telling me to come after him. I would not suggest anyone go here and will do what I can to get the word out. read more

Unfortunately had a terrible experience here--the whole staff seems to be unprofessional and inefficient. I was originally told the repair for my vehicle was incredibly minor and would take 5 days, but 15+ days later I was still without my car. I often had to call to check the status because they would not provide updates on their own--and each time I called it was a different excuse for why it was still not done. The whole place is an unorganized mess. When I called to make an appointment for my inspection the girl working the front desk immediately said they didn't have my claim, but when I asked her if she could actually check for it she magically found it. They also failed to send in my claim quote to my insurance, resulting in my insurance company almost dropping the claim. I was also told twice that this would be emailed to me and it still hasn't been. They also "lost" the parts they'd ordered for my car, resulting in another weeklong delay to an already delayed process. If you do decide to take your car here (and I would highly recommend you don't) be prepared to deal with an incompetent staff and a very poorly run business. read more

I usually lease my vehicles, but purchased my Dodge Charger Scat Pack and it's like my child! When it was damaged in a Costco parking lot, Monty at the Scottsdale location was absolutely amazing and made sure my baby was delivered back to me in perfect condition. I would recommend this location to anyone! Thank you to the whole team at Gerber in Scottsdale AZ. read more

Thank you New Look Collision for taking such great care of my car repair. I was kept informed during the claim exactly what the insurance company was doing. All the employees were super helpful and friendly. You made the claim easy to deal with and the car was returned to me sparkling clean and in great condition. I will certainly be telling my friends about the great service! read more

These folks were absolutely the fantastic! They made this process extremely easy, not only that, but they did a phenomenal job. I would recommend Gerber Collision to anyone. Thank you all! Mike and Laura Allen read more

I had a similar experience to at least one other reviewer here. My car was involved in a five car pileup on the freeway. I went here because they have an "express" partnership with my insurance company. My car was supposed to be done in two weeks. After about four weeks, they told me it was done. It wasn't- there was still visible damage and new parts that were noticeably incorrectly installed. Two weeks later it was "done" again. It wasn't- same problems as the first time, plus they installed my rear window wiper backwards, which then damaged the paint when I tried to use it, and the paint was so poorly applied to the new bumper that it looked like it was a different color than the rest of the car. At this point, we were over $8k into repairs. I finally took it elsewhere, and the new place found an additional $4200 worth of damage- some was from the original accident and had never been fixed, some was repair work that had been done so badly it needed to be redone, and some was new damage caused by New Look (like from the backwards wiper). The second body shop photographed all of the damage they found. New Look did not replace parts that were cracked nearly in half, had glued other parts together, forced the bumper in to place when damage to the cargo bay floor (that New Look failed to identify despite the fact that I twice asked them to look into it). The bumper had to be replaced again by the second body shop because it was warped from being forced in. This is the second negative experience I've had with New Look and their parent company, Gerber Collision. I would not recommend this place to anyone. Because I can't seem to reply to New Look's comment, I am adding my response to New Look's claim about trying to contact me: Jessica, I appreciate you reaching out, but I must respectfully disagree. No one ever reached out to when I repeatedly told the tech that the car wasn't right. No one ever reached out to apologize for the loss of time, the shoddy workmanship, the stress and frustration of a two week repair turning into a two-and-a-half month nightmare. Not once did the tech's supervisor reach out to see what went wrong, why I felt I had no choice but to go elsewhere. And yet, neither the tech nor the receptionist had a problem reaching me when my car was there, so it is reasonable to conclude that no one has attempted to reach me since. In any event, there's nothing left for New Look to do that could possible make this right. The only reason I am responding is because it is patently unfair for New Look to attempt to save face by claiming to have been reaching out, when I don't see how that could possibly be true. read more

I had taken my car there about a year ago because of the great reviews here. Someone rear ended me on the freeway. When I got my car back the license plate was upside down, there were uneven gaps around the back fender and the fender was out of the clip, hanging out, nice job! They told me it was within specs after the insurance company paid them about $8k. Yeah! Well, I took it somewhere else. They didn't put much time into either and got the fender straighten out so that it looked like it fit. That's what I wanted so I was ok - until someone else rear ended me about 3 weeks ago. Well, another insurance company later, I used there body shop. I was hit higher than the previous hit. So, still needed a new trunk and rear bumper/fender and the rear fender panel. I was hit high so I wondered... hmmm why I did I need the rear inside panel??? When I picked up the car, they told me there was previous damage they had to fix as well...lol. I said hmmm what could that have been?? So Yep!! This place did not fix the damage they previously said they fixed and was paid an extraordinary amount! You know I've been in insurance many a year and this does not smell right! read more

If I could give no stars I would. And most certainly would not recommend anyone use New Collision. Our vehicle was not adequately fixed the first time. And we were given BS answers before they fixed it correctly the 2nd time. read more

One star is too many for this shop....it's clear to me that these numbnuts at GERBER COLLISION & GLASS are far better at bs and ignoring their customers than they are at actual body work! This whole fiasco with this otherwise unprofessional place of business started in March of '22 and to this day (12/31/22) is not completely resolved!! I will not bother to state point by point how I was treated and ignored and otherwise watched what a shoddy operation they have there in Scottsdale, AZ except to say from the time my TESLA finally got in their shop until I finally pulled the plug on the mess they created of my brand new car took more than 6 moths!! I actually got tired of waiting for them to do right by me and took my TESLA 3 to the dealer shop to get a couple things done at my own expense...just to be done with GERBER!! I am still waiting for my $135.30 that I was forced to pay for a rental car that should have been free to me. I am sure they were reimbursed by Allstate Insurance for the entire time my car was in the shop for a rental I only had for about 5 days...even though I was told I would have a rental car waiting for me from day one!! I will be bad mouthing GERBER COLLISION & GLASS until I get my money back!! If you own a TESLA that need body work or other attention there are other TESLA approved body shops in the Phoenix are...go to one of them and save yourself a hell of a lot of grief!! Read some of the single star posts here and you will get a good idea what it's like at GERBER COLLISION & GLASS!! read more

I dropped my friend's car off after damaging the side. The repairs took over 2 weeks and every time I called in asking for a status they referred to me by the wrong name and then called my friend back instead after verifying my phone #. Then when he went to pick it up they demanded the deductible to be paid immediately with only a credit card before he could take it. I had to leave work and got in 5 min before closing, otherwise it's $100 A DAY for storage... that's extortion. Their payment methods aren't client-centric at all and the customer service seems apathetic at best, snarky at worst. I wonder what happens to people who have $1k deductibles, they act like you're poor if you don't have that money just lying around. read more

Exceptional work and service. By far, the best body shop I've ever worked with. I was impressed from the start as to how well New Look Collision worked, ran, and executed the work. Nichole went above and beyond with keeping me updated. The entire staff is amazing. Truly appreciate the attention to detail and the level of customer service. I highly recommend this shop to anyone. read more

Okay, these guys are awesome! Nichole was always updating me on my car, going the extra mile for me and just being so kind and personable. The work on my car looks better than when I first got it. I'm so happy with it and I'm thrilled to have my baby back n looking brand new!! So thankful for everyone at New Look. They took care of everything for me, even setting up the rental. :) thank you guys again!! read more

Best customer service and quality work! They really took care of me and went the extra mile. I will always bring my car here! I highly recommend Gerber Collision!! read more

Im giving a 5 star review bc the guys did a fantastic job on my wife's Jeep Grand Cherokee after a side swipe hit and run on the freeway. After a year the paint looked a little off so we took back since it was under warranty, they took it in without a hassle and gave us a rental included. Jeep looks great! Also I took my Tacoma in bc of a scrape in a parking lot. They took it in buffed it out and now looks like nothing happened. Everybody especially Chris where nice and very helpful! read more

I will recommend the New Look Collision Repair to my family and friends. My experience was great. The professionalism and friendliness of the staff, the quality of the work, and the timeliness of the repair were all reasons I give New Look a Five Star - Excellent service rating! read more

Best experience with a body shop ever! From dropping off my Escalade, Nichole kept us updated throughout the entire process. They worked directly with the insurance company which made it so easy for us, we never had to call or deal with the insurance company once we dropped off the Escalade. The best part was when we picked up our black Escalade it looked amazing, it really had a "New Look" to it. It shines better then the day we purchased it. read more

New Look Collision is a family owned business. Mike the owner has great work ethics and has high standards of care to all his customers. I know him personally and his integrity and humbleness is A number one. He has an immaculate shop that gets the job done quickly and perfectly. Thank you New look collision for such good work done on many of my clients and friends. I can trust your work to make me look like a Rock Star !!! read more

EXCELLENT AND PROFESSIONAL The staff at New Look Collision is amazing, knowledgeable and very professional. My automobile had to be repaired and from day one the staff was extremely helpful during my time of need, from the answering of questions I had regarding repairs to intereaction with the insurance company. Ms. Rossie in the front office is very professional, knowledgeable and friendly. The level of assistance I recieved during this time from phone calls to emails was, exception and I greatly appreciated her during the repairing of my automobile. If I ever had to have repairs completed again, I would most certainly use New Look Collision. In addition, Mr. Allen the New Look Collision Manager was both exceptional, professional and knowledgeable in the providing of information regarding the repairing of my automobile. Every step of the way I was informed of timeframes and the process involved in the completion of work to my automobile. From start to finish both Ms. Rossie and Mr. Allen were of great assistant and I would recommend New Look Collision to anyone looking to have his or her automobile repaired. read more

I have used New Look several times in Las Vegas and after having an incident in the Phoenix area I tried their new Scottsdale location. Their building was easy to find and just like the Vegas locations this one was clean and friendly. They did work on my 2016 BMW X5 and the process was smooth the whole way through. I will recommend this location to others in AZ! read more

This was my first experience with a collision place and I could not be more satisfied that I chose them!! Their staff was so knowledgeable and caring (I know it is just a car but I was attached). They took the time to go over everything with me and explain the overall damage. They truly are exceptional and made me feel like a valued customer! I cannot speak highly enough about this place and I would like to give a shout out to Allan, the Estimator and Roseann! They treated me like family. If you need an auto body shop, you will not be disappointed here! read more

I had someone hit my (parked) car and do some pretty serious damage. I chose New Look Collision Center for the repairs and I am so glad I did! I kept asking "is this it? Are you sure I don't have to do anything else?" They handled everything for me regarding the insurance company paperwork, scheduling, etc. The rental car company picked me up from the shop and I was able to drop off the rental car at the shop when the repairs were complete. Everyone was very communicative (!!!! This was SUPER important to me), friendly, helpful and made the process beyond easy. My car looks even better than it did when I brought it in. Car accidents are stressful, but I can truly say I had ZERO stress working with New Look. Definitely recommend them 100%. read more

I just had my Toyota Highlander repaired by this shop. I was impressed by their efficiency, quality and professionalism. They are friendly and treating customer with respect. I was expecting a much longer service time as the old car may need to order special parts, but to my surprise they finished their job in three days and I am happy to see my car did get a New Look after the repair! read more

Smashed my Tesla Model 3, the crew at New Look repaired the damaged area and made it look as good as new! Great service, communication and craftsmanship! I would highly recommend New Look. read more

I have visited and toured the site - amazing place. As a result, a referred a friend whose Porsche was damaged in an auto accident. Mike and his team a first-rate job and the car came back better than it looked prior to the accident. read more

New Look Collision Center did an amazing job making my car look new again. They went above and beyond to take care of me! Everything was perfect!!! Highly recommend. read more