By far the best customer service that a person could ask for. They followed through with their…read morecommitments, stayed in contact through the entire process while working with my insurance company. Top notch work, the alignment on the hood and fenders is perfect, along with an outstanding paint job.

A utility van had side swiped my husbands truck, ripped off the driver's mirror, which put a large…read moredent into the door. Professional Auto Body, took care of us, made sure we took the proper pictures for a insurance claim and received the proper parts. Dave and Dave Jr were very respectful of my husband and I. In October we are going back to them to remove some rust on our truck. Excellent service and very friendly

They were so nice and easy to work with. I was kept updated on the progress twice a week. My car…read morewas ready before promised. The cherry on top? They cleaned my car, not a dog hair in site!!

I live in Allen Park. I drove all the way out to Woodhaven to get an estimate from them ones out…read morethere. They told me I had to come back on Monday because I had to make an appointment it was Tuesday and I felt that if you're doing so well that you can send me away then I'll go somewhere else.

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

Fleet Autobody is a Downriver Gen for 30+ years. Harold Bruggeman and his crew do awesome work and…read moredeal with all insurance companies as well as cash work.

The best auto body shop in Southeast Michigan!! Quality work at a very reasonable price. Mick the…read moremanager is super friendly and honest. I have extensive experience with body shops and this is 5 stars across the board. Highly recommended for cash repairs or insurance.

I want to share my experience with Gorno Ford so other customers can be cautious before purchasing…read morea vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.

Unprofessional, unethical, I question their integrity…read more Online buyer from NY. Was in a text conversation with Bryan, asked him the three questions I had already emailed twice to two other people. Temp plate? Total cash price with fees? Warranty? No warranty? With 2017 and only 8k? What if the engine blows on the way home to NY? We can add a 3mo/4k warranty for $399. Ok, all is good, sent drivers license pictures when he asked and was moving forward. Next day he says what's next? I said we are waiting on you! You tell me what's next. Send me the info, we wire the money. A bit later would you want to do a deposit; I have another sales guy working on selling the car? No. We will pay in full. Why bother with a deposit? He sends the info, we wire the money, and we sent him the confirmation so he knows it's solid, and a few hours later he says....bad news, the car sold to the other person. Like.....hello?? We sent you the full money! And the confirmation that it was sent! If you still didn't believe it, well then call the bank! Or if you need a "refundable deposit" then say so! He said, we will overnight a check back to you immediately. I called the next day to confirm that because we are trying to buy another car now and need that money. I called with a minimum of two business hours left that day, left two voicemails, one with each person in accounting and neither of them called me back on that business day, nor yet at 11 the next business day and we have not seen our money returned yet. Since it was the holiday in between, I don't expect the check to show up until today, but if it doesn't and they are not even courteous enough to call me and confirm my ,money transaction being sent back to me minute by minute and hour by hour like I did for them when I sent it, then they are exactly as my opening line says. Because they don't walk the talk that they require of myself, their supposed to be client, but....who would want to be their client or trust their integrity after the treatment they just gave me?

Great Customer Service and they do Quality work!!! I highly recommend their products.read more

I would not recommend this company. Not trustworthy for any engine work or repairs. When requested…read moremore information on my vehicle was met with rudeness.

Every time I do business with this shop I feel they are fair and honest. I have had both body work…read moreand mechanical repairs done. I feel their prices are good and comparable to other local shops. I just love the owner he is very Friendly and kind.

I took my car here, for them to tell me a part was bad, i had to call them multiple times to figure…read moreout when my car would be done, just to get my car back and the issues still happening. Come to find out the part they swapped out was brand new. So they took out a brand new part and put a rusty one in, when i called to tell them about it they got irritated with me and talked down on me because im a woman, essentially saying i didnt know what i was talking about, at that point i decided i wanted my money back and i was just going to get a new car (for a plethora of reasons) i go in there to get the refund and i wait, a week later i still dont have the refund. So i call, one of the workers sat there telling me it was "common sense" to use the same card, (i didnt remember which card i used as it had been almost 3weeks since i paid them) they said their card guy called them and asked why a card was being used for a refund when it wasnt the card that paid for it, they never called me to tell me. If i wasnt aware of it they wouldnt have told me so they could keep the money. HORRIBLE customer service and HORRIBLE work

Great experience working with them. Filed my claim with my insurance company, I selected Hahn's as…read moremy repair shop. Very friendly. When I went in to schedule the inspection of my vehicle, it showed I had a deductible to pay, but after working with the receptionist, we contacted my insurance company to get a code that showed I did not have one. During the repair, they found additional damage and reviewed the cost of the parts needed and explained the difference. They provided updates by text on the status of my vehicle. Thank you for making my experience positive!

I went and have my repairs done here twice. This is good and honest business. Paul Hahns will…read moredefinitely hook you up on any kind of concerns regarding your vehicle. You guys are awesome!