I have never written to Yelp, City Search or any other review/comment browser until now. I felt compelled to inform my fellow AUDI OWNERS of my repair experience. I have an Audi A6. I am sure you know how difficult it is to find a knowledgeable and trustworthy mechanic and garage. After all my years of owning an Audi, I have finally found "The Paragon " of all garages. I have taken this car as well as my past Audi's to all of the Audi dealers in the Bay Area. They take weeks to make an appointment and it is nearly impossible to speak with the advisor. I have asked if I can speak with the mechanic working on my car. No such luck. This time I had the proverbial check engine light. The A6 was shaking and my exhaust sounded like a diesel truck. I googled to find this shop and spoke with an advisor. They took my car immediately. One of the advisors showed me around the shop and gave me a ride home. I was contacted the next day - (not days later). My advisor ( a women who is one of the owners), did let me speak to the mechanic, he was extremely professional, a really nice guy, they all were. My exhaust catalyst failed. I did have to wait a few days for the part. They took me into the shop (VERY CLEAN) and showed me my old exhaust catalyst. Now that was a first!. They even wrote me a hand written thank you note. I was so relieved to find German Auto Kraft, I highly recommend them to all AUDI Owners. They work on all German cars. read more

This is by far the best auto shop I have ever dealt with. Everybody was so FRIENDLY, KNOWLEDGEABLE and HONEST. I brought my CLS 550 in to autobahn the Mercedes dealership for a scheduled, prepaid maintenance. When I picked my vehicle up the service rep informed me that I needed motor mounts and it needed to be done immediately due to the fact it's a safety item,along with rear brakes and other critical items that had to be done immediately. They quoted me a price of over $5000. I was unhappy with all of the work they had performed on my car to date when it was under warranty and or prepaid service so I took it to German Auto Kraft. I showed them the invoice from autobahn to get a second opinion and price. They quickly told me they couldn't give me a price until they had looked at everything themselves. As it turns out the motor mounts were fine as they thought it was a good idea to do the rear brakes they could have waited for a little bit. They went through everything and everything was just fine. I had them do the rear brakes and they did a great job.I even asked him about the motor mounts and he said there was nothing wrong with them whatsoever. Obviously I was primed for a raping due to the blatant lying from the Mercedes dealership and take advantage of me but they did the exact opposite. I will never ever, ever bring my vehicles anywhere else. Thank you for being so knowledgeable and honest read more

Polite service and thorough. Much more thorough that Peter Pan BMW which I recommend you avoid. Although German Auto Kraft may be a bit on the expensive side, I learned the hard way from taking my vehicle to Peter Pan BMW that you get what you pay for. German Auto Kraft pointed out that I had a leak in my transmission cooler and that my water pump was failing. They were surprised that I was the only owner and that I had been having all the regular scheduled dealer maintenance. In fact, the mechanic there was kind enough to call me to let me take photos of the neglected water pump issue which he said absolutely should have been spotted by Peter Pan BMW mechanics. In my attempts to get Peter Pan BMW to step up and pay for some of this "deferred maintenance" they have not, citing amongst other excuses that other companies sometimes use non-factory parts. So, I checked the reservoir and belts they replaces and sure enough, they are exactly the same as the ones they gave me once the service was done (even with BMW logo). Overall, I was impressed with the polite service and that they cared enough to call me in when they found something unanticipated. Looking at the other reviews, I have to say go hear and avoid the Peter Pan service, which, judging by my experience has been about as legitimate as "fairy tale" read more

I dont Yelp much so I only review for outstanding customer experiences. I gave this business a try many years ago for my older BMW and though I have moved to the South Bay several years ago, I get my 3 series up here when it needs it. I need to clarify by saying I seek this shop out though I have many other choices closer to where I live. I've had alot of mechanics over the many years of owning this car but I really like this shop and the people who work here. These folks are as helpful as can be, a pleasure to do business with. The owner and chief mechanic is more than happy to chat with you about your vehicle and tell you as much as you need to know about the repair. As I rebuilt a few BMWs in my youth, I have always been satisfied with the quality of their work. His wife, the business manager is super charming and I always enjoy interacting with her. The office staff is professional and attentive, and returns calls promptly. They try to put a personal touch on all that they do... in non-drought years they hand washed my car until they weren't allowed to anymore. And finally the handwritten holiday card via US mail always puts a smile on my face in December. I'm a fan and you likely will be also. read more

Around a year an a half ago, I was looking to buy a new car. I wanted a mercedes... My grandmother had friends who own a mercedes, and recommended this place to her. They treated me as if I was their long term costumer's grand daughter. Each car I brought in, wasn't a good enough car, until they called my mother saying they had an Audi for sale. Long story short, I ended up getting the car. Whenever I bring my car in, it always comes back cleaner than it was brought in (they do complimentary wash and vacuum). I brought my car in because I had recently gotten a new transmission put in, and thought it was acting funny. Nothing could be detected, and since they're flexible, I was told I could bring my car in whenever I thought it was acting up, don't have to call or make an appointment, just bring it in!. They are conscientious with their work,they always show me the old parts of what they replaced, and they aren't afraid of going the extra mile to bring in a specialists (they brought in a transmission specialist to check my transmission since they couldn't find anything wrong with it, just to make sure). I've only had good experiences with this place, and to top it off they're always friendly. **** read more

German Auto Kraft came to our rescue! We were traveling the coast of California enroute to San Luis Obispo County. I started feeling that our clutch was slipping somewhere near Half-Moon Bay. Unfamiliar with the area, I took a chance and called GAK. It must have been good luck or divine intervention but I know I called the right place! I explained that we were traveling and pressed for time. I limped my car into Belmont. The friendly folks at GAK even helped us get a discount on a rental car! We left our BMW Z3 in their capable hands and continued on our journey to Morro Bay in our rental car to get married. The following day we returned to GAK and our car had been repaired, washed and vacuumed. The technician showed us the old parts, explained the repairs and gave us complete confidence that the repair was done correctly. The technician was clean, well-spoken, and knowledgeable. Their shop was immaculately clean and organized. I expected the bill for the repair to be much more, but GAK treated us very fairly and we left knowing that we got a great deal on first-rate service! read more

Outstanding Service at German Auto Craft! I've had the pleasure of bringing both my BMW X5 and BMW 328 to German Auto Craft, and I couldn't be more satisfied with the service I've received! Ben, in particular, is an absolute gem. His expertise and extensive knowledge of German cars is evident from the moment you meet him. He truly knows these vehicles inside and out. Every time I've visited, he's provided clear, thorough explanations of what's needed, which is refreshing. The work itself has been consistently top-notch. From diagnostics to repairs, they have a keen eye for detail, and I always drive away knowing my cars are in great shape. The quality of their work is evident in the performance of my vehicles after every visit. I trust them completely with my BMWs and wouldn't think of going anywhere else. If you own a German car and want excellent service from a team with vast experience, German Auto Craft is the place to go! How does that sound? read more

My recent experience at German Auto Kraft motivated me to write this review---they have really outdone themselves this time! I have been a customer for 12 years, and a devoted BMW fan for my adult life. They have always gone out of their way to take care of every question, every emergency and, most importantly, every thing about my BMW. But when tire manufacturers' (the good ones, of course) stopped producing the size tire that my 850ci takes, I went straight to them and asked them for help. As a complimentary (that means FREE) service, they combed the country for the tires, when they could not find the inventory from numerous places, they researched an alternate size for me that would maintain the performance and handling that I love. My cars have been impeccably maintained all these years, and are always hand washed after every service--which I love because I hate wahing my cars! I just had to give you a big hand for this! You guys are great!!!!! read more

I originally went into German Auto Craft about one year and a half ago. I was really not impressed with the service then. I talked to the mechanics about my 99 audi, and they were helpful, however some overweight bitch secretary at the front desk was so rude that I told myself I would never go back. She was rushing me out the door even though they did not close for another 30 minutes and if I am going to spend a lot of money, I want to be treated right. To my surprise, I was is there about a month ago and they had a new person in the front, AND I was able to meet another woman that worked there that happened to be one of the owners. She introduced me to the new lady in the front, who was extremely polite. They were very professional and helped me to understand what was wrong with my car and helped me find a car for my 25 year-old daughter. We are both happy now. The turn around in their team has made me change my mind... I'd go back for sure. read more

This is my first review. I never felt a reason to write one until now. I have owned my Porsche for 4 years. Finally I am finished with the dealer and I had to go through the task of finding a shop to maintain my car. The phone calls. That was just the beginning. Try to speak with a live person let alone try to have a place call you back. German Auto Kraft was the first place not only call me back but quote me a decent price for my service. Now I bring in my car. They actually make eye contact with me, smile and go over the past history of my car. I was called later in the morning to go over my brakes. They gave me a quote and the young women told me to go to their web site and get an additional discount. Now I must say, that was a first. Love, love, love this shop. I will refer them to everyone I know, They also repair BMW's, Mercedes and Audi's. This place is fabulous! read more

I've been taking my German cars to this team for about 15 years. They've done excellent work on my Audi A4, BMW M3 and Porsche 911. What's amazing is that one shop can have such a depth of knowledge and expertise across multiple car makers and types. All the mechanics are top notch but Paul is a real standout. He always takes the time to show me what he did and explain why. Its obvious that he's truly excited about his work and focused on delivering quality results. Jeannine and Maria seem to know every parts supplier and dealer in the country and I always feel they give me a fair and honest quote based on a solid understanding of what needs to be done. Simply put, these folks are real pros and I wouldn't take my cars anyplace else. read more

Really great shop! We received a flyer on our car. The check engine light came on. They told me it could be paid for by Volkswagen because our car is still on warranty.. Boardwalk treated us so terrible, rather than go back, I had GERMAN AUTO KRAFT replace the part. It cost us $325.00 dollars. I would rather pay them to fix it than go back to Volkswagen. They were quick - they fixed it the same day, professional and we appreciated the fact they told us we could have had the car repaired for free. We found a really great shop and we will refer them to anyone who has a Volkswagen or any German car. They even washed our car for free. read more

From the day I purchased my 7-series, until the day I sold it (150,000) miles later, no one touched the engine except the techs at GAK. I am now in the market for another BMW and again it will only be in the efficient hands of GAK. The staff if knowledgeable and friendly. The shop is so clean, it looks more like a showroom than a repair shop. As a single woman, it is comforting and reassuring to have one less thing to worry about. But, when asking imformation at this family owned business, speak to the wife, understanding the husband (european accent) is a challenge. read more

I have been bringing my Mercedes cars to German Auto Kraft for over 20 years. They have always been professional and helpful. When my 1973 Mercedes needed a part that wasn't readily available, they would search the secondary market for it and if that didn't work, Bogdan would modify a part that would work. Jeannine and Maria have always been accommodating with a needed ride home or fitting me in the schedule with an unexpected emergency. They recently helped me sell the Mercedes but I continue to bring the new BMW to them for regular service; they are good people. read more

Another fine experience with German Auto Kraft. I brought my 1990 300CE in for it's annual service and once again they took care of me with a speed and grace that I rarely experience these days. They treat me better than Mercedes did when I bought the car. Keeping a 30 year old car on the road as a daily driver means I really depend upon these skilled pros to find and address all the off the wall things that a car of a certain age is ere too. With Bogan's help ,I expect to keep her on the road for many years to come. Thanks! read more

This is a five star repair shop with five star service. And, it's so clean, you can eat off the floors! I've been taking my cars to German Auto Kraft for 20 years, and I've always found them to be honest, accurate and timely in all their repairs. When I pick up my car, I know it will be clean and safe. They've even saved me money in some cases when I've had to check with my dealer on the cost for a particular service or part. They encourage me to shop around if I like and get a second opinion. read more

After reading the reviews I'm a bit shocked? My experience has been the complete opposite and extremely positive! Not only did they give me a better price than the local repair shops (I called 4 places) including the Mercedes dealership they had an incredible level of communication and follow up. Their level of customer service has been sorely missed in this day and age. I would recommend them and have already recommended them to business partners and friends. read more

I recently had my Lexus detailed and serviced at German Auto Kraft. Bogdan and Jeannine were very courteous and provided excellent customer service. I was very impressed with the cleanliness of their shop which demonstrates to me the respect they have for your vehicle. The detailing was beautifully done, on time and on budget. I need to have it done again as spring approaches and I will certainly return to have it done at German Auto Kraft. Sylvia E. read more

I was extremely pleased with my experience at German Auto Kraft. i took my Mercedes C Class and was impressed with their very professional manner. I had a choice of having my service done at the dealership or GAK and was happy with my choice. It was less expensive, they did a good job, arranged for my rental car and to my surprise they had washed my car and was ready on time. I would strongly recommend German Auto Kraft. read more