Fair and honest and they do great work. I would not have my vehicles serviced anywhere else. You…read morecan trust them .

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

I hit a curb, hard, and needed massive front end repair. The tow truck was late getting to me and…read morethey called to make sure I was coming and held my appointment. They did a great job and I will be going back for a tune-up if they do them. Staff was very friendly and helpful.

Had a 9am appointment, my daughter waited in the shop for the car. Wasn't done until almost 3 for a…read morenew tire and a a/c charge. She watched while other customers came in and out, and were offered bottles of water, but not her. She kept asking repeatedly how much longer- told 20 minutes then took hours longer. I could have gotten a tire cheaper and much faster elsewhere. It really makes me super angry that my girl had to waste her entire day.

I bought a tire here. It was defective, loses air, have to fill it up every day or 2. While this…read moreisn't their specialty my battery also died the day I got my tire, they noted it but never told me. So I have been back 3 times to try to get this corrected. Wasted over 16 hours. Last straw was today, told to come in when they open and would take me right away. An hour and a half later, no one saw it yet, no cars were in the garage when I got there. They just gave me the runaround. Not just unprofessional, but very dishonest. Seems to be a scam.

I used the one in Severna Park Maryland. They charged me for services they didn't complete. I…read morecalled them out on it and the manager (Farrell) told me they'd issue a refund to get me out the store. They never did give the refund and he was very rude. They'd rather rip you off once that have you as a repeat customer.

I have been taking my cars to Cape Auto for years. JP and his team do great work, communicate well…read moreand are there when you need them. I had a flat tire once and they plugged it right away so I could get on my way. The next time I had a check engine light and JP checked it right away and said it was safe to drive until they had an opening to get me in. Plan ahead because they are very busy and are typically 2-3 weeks out before they can get you in for an appointment. They seem to be reasonably priced and a good value for the expert service.

We were recently traveling away from home and ran over a huge bolt that punctured our rear tire…read more The folks at Cape got us in immediately, patched/plugged the tire, and got us on our way. Many thanks to their kind and courteous staff!

Been going here since 2012. During that time all the work and customer service experience had been…read moregreat and, if there was any hiccups the current manager (Kathy) would make sure everything gets corrected!! This branch is an assest to the local community.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

First time customer looking for a new shop for our service and repair needs. Took one of our cars…read morein for oil and lube as well as to have a noise in the steering column checked. Everything was done as requested and the car was delivered early. Communication about the upcoming appointment and information about the work completed was provided via a call from the tech and by email. Cost was pretty standard. An excellent experience all around and we will be using Severna Park Automotive going forward. Thanks folks, well done!

I've been a customer of Severna Park Automotive for more than 20 years and have found them to…read moreprovide excellent service at a fair price. They provide sound diagnostic and competent maintenance services, and are trust worthy in every respect. I use their drop-off service: they take me home after drop-off and pick me up when the vehicle is ready. It's good to have a stellar local company, that also is a strong supporter of our community.

The NTB team did an amazing job taking care of me and the nail in my tire. They were knowledgeable…read moreand caring. They helped me get 2 new tires installed and got me on the road in no time.

The problems started when I made an online reservation (#27465) in March 2026 for a four tire…read morereplacement of low profile Continental tires. I arrived promptly and 30 minutes into the appointment the problems began when they initially stated they could not change my tires due to hub-centric spacers being used on the front tires and that they "couldn't ensure the torque settings". Mind you, these have been on the car for 19 years without issue. I offered to sign any release they needed and/or offered to park outside and I would take the front tires off myself and hand them the rims so I took all responsibility but both offers were refused. The manager then said they could take the spacers off, check for clearance issues and then they could replace the tires. After 2hrs the tires were mounted and paid the bill and walked outside to see the technician in my car with an OBD scanner hooked up and several ABS related dash lights illuminated. After some time, he pulled the car back into the bay and said there was an issue with the ABS sensor and shroud and offered to cut it off so I could leave. I refused, noting the ABS sensor and shroud are critical safety items and were obviously damaged during the service by the technician failing to check the fit of the wheel and lug bolts, as they said he would do before taking any spacers off. After some discussion, the manager offered to fix the mistake the next day (Wed) but that day came and went with a call noting there would be a delay and the car should be ready by Thurs. By the time I received the call late Thurs, I was at work and wasn't able to pick up until Fri. When I picked the car up, she handed me the keys and politely sent on my way with no apology, no offer of any sort for all the time wasted, nothing. So, the following issues occurred while the vehicle was in their care: Mechanical Damage: The ABS system was broken during the tire installation, requiring significant repairs. The original 'cure' was to cut out the damaged metal and send me on my way? This is a national and ostensibly professional shop. Someone should know what they're doing to prevent the damage as well as not trying to convince me into a hack 'repair' of a critical brake system component. Property Damage: All four of my painted wheels were returned with visible gouges and finish damage that did not exist previously. I've had these tires previously re-mounted and balanced without damage so it obviously wasn't a wheel defect. I saw at least one of the wheels with an air tool on top which is likely how some of the damage occurred. Service Delays: A routine tire change that should have taken a few hours resulted in my vehicle being held for three days. This required me to burn work leave and I was forced to make my own extra cost arrangements to secure transportation. I understand the ABS damage was eventually fixed but I thought for sure there would be something more than "here's your keys" - goodbye. I lost time at work, incurred extra costs and they couldn't offer up anything to try and make it right? Even wrote a polite letter to the corporate office and that too was met with silence. No surprise i guess - a person told me he had a simple oil change done and they left the filler cap off and set off his check engine light and they just gave him a shrug, found the cap and acted as if it was no big deal. Guess I should not be surprised they take no pride in their work. Don't be sucked into the price - the service and management is what matters and it's sorely lacki

Super honest, capable and quick. They also recommended a motorcycle shop nearby for me.read more

Got some tires rotated on both my car and my girlfriends. good fair prices and quick turnaround for…read moresimple stuff. Knowledgeable staff, i know my parents have used them in the past and been happy.

people will die if this tech stays there…read more The owner has responded by claiming these reviews are written by employees. That is not true. I am a customer, and this review is based on my personal experience. I brought my vehicle in for service, and the technician who worked on it was Charles Beall. After the repair, I experienced a serious safety failure. When I later took the car to another shop, they inspected the work and informed me that the brake lines were improperly assembled and had too many fittings, making them unsafe. Those fittings failed, and the brake lines came apart. At the time this happened, my son was in the car with me, and we were extremely lucky that the situation did not result in serious injury or worse. This was not a minor issue -- it was a life-threatening safety failure. This review is not about personal attacks or fake reviews. It is about accountability. A shop is responsible for the work performed by its technicians, and dismissing legitimate safety concerns instead of addressing them only reinforces the lack of responsibility being taken here.

Place is a rip off... Got quoted to replace a wheel hub assembly (1). knew by looking online how…read moremuch it SHOULD cost which ranged from $375-$550. I was Ok with that... Brought the car to be diagnosed, which I didn't really need to be since I knew the problem. They quoted me $980. A $400 part that goes for $150-200 online and 3 HOURS OF LABOR!! I decided i would do it myself, even though I'm not that mechanically inclined. Bought the part for $150, and installed it in 45 min.

I paid to have my rotors and brake pads changed. I paid $1000. The first time they were squeaking…read moreafter a few weeks. The second time they squeaked again. The third time they were wobbling. Each time I went back they told me it was defective materials and they supposedly put new ones on. I finally got someone to change my brakes and they told me the original rotors were still on my car. I have a 2020 Hyundai Santa Fe and the rotors had never been changed. They still said Hyundai. So this means that not only did they NOT give me new rotors the first time I went. Even after I went back twice, they never corrected it. So in my eyes, they cheated me three times. Clearly I didn't know what the heck I was doing. I saw rust on the rotors at one point but again just thought it was "defective" as they had said. This was the first time I'd not gone to the dealer to get my car fixed. Not only that, when I finally got the brakes done properly by someone else, they said they had zip tied the connector to the e-brake. Again I have no idea what that means but they broke something and then zip tied it back together. So I have to get a new connector. Bottom line, they charged me $1000, only changed the pads, didn't correct the issue even after I brought the car back two more times with problems, AND the broke the connector to my e-brake. This is the worst experience I've ever had. I can't rate this place low enough.

I wanted to give a shout out to this location. I took my car in for brakes. Anticipated a $1k bill…read morewith 43k miles. I would need brakes. Had Uber take me to the office. Not 30 minutes later they called and said I wouldn't need brakes for at least a year because of the type of driver I am. Now who does that today. They have my business when I do need brakes.