The facility itself is spacious and has a lot of potential, but unfortunately, the experience was incredibly disappointing and even unsafe in many ways. There was no real supervision. Kids were running wild, older children were swarming the toddler area, making it dangerous for smaller kids to enjoy anything. When we raised our concerns, a staff member named Sanai admitted that many parents just drop their children off and leave, which honestly blew my mind. That's not only unsafe but incredibly irresponsible, and the business does nothing to control the situation. To make things worse, the place wasn't clean. I saw spilled liquid in one area and spit in another, just sitting on the floor with no urgency to clean it up. It gave the entire facility an unsanitary feel, which is the last thing you want in a space full of children. There were way more kids than adults anywhere in sight, which backed up what the worker told us. It just didn't feel like a safe or managed environment. I wouldn't recommend this place unless something drastically changes with supervision, cleanliness, and safety policies. Until then, parents, visit at your own risk. read more

On a whim, my eight-year-old daughter and I decided to go to get Air Alexandria on Father's Day. Turns out, fathers jump free then so our total price for two hours was just over $30. The space itself is one massive room with two party areas, restrooms, a drinking fountain, shelves to put your shoes, and lots of trampolines, obstacle courses, foam pits, and more. Some parts are a little run down, but my daughter loved our time here. Her favorite parts were the obstacle courses, the swing into the foam pit, and the play zones. They also have a few arcade games, but they are a money suck. read more

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There's been some solid updates to Get Air that make it worthwhile to revisit. There is a large inflatable section with two big slides and one little. Also added is a ball pit and slide in the Little Air area. The coolest update is the zip line. Perfect for kids probably 5 and up. read more

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Get Air in Alexandria has a makeover! I had given up on Get Air because the equipment was dated and service wasn't so great. I decided to give them another shot to visit on my son's birthday and was pleasantly surprised. Brianna checked me in and was patient, helpful and informative. It was the type of service that makes your entire day better. read more

Toddler time was amazing! This place is so much better than the competition because they're more chill... kids love this place and the recently updated some of the swings and obstacle course. read more

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Toddler time on Tuesdays and Thursdays from 10-12. Try telling that to a 9 year old on his birthday after driving 40 minutes across town. Cool cool cool. read more

It's the first time I've come here and the truth is that the staff where one registers is the worst. The lady who wanted to attend to me was very rude and wanted to keep yelling at me in front of other customers. She insulted me regardless of who was nearby or in line. I don't recommend it. It was the first and last time I got here. Customer service come first . In a nutshell, I felt discrimination from that fat lady. The other lady was a little nicer and told me I'm sorry but the other lady DIDN'T read more

Visited with 2 of my kids today (ages 6 and 12). They had a blast for 2 solid hours. No complaints there. The place is a bit run down and very minimal staff (1, maybe 2?). Needs a bit of an overhaul but there's plenty of fun to be had if you're looking for something to do with your younger kids. read more

Get Air Alexandria - Surfing? - Trampoline Parks Near Me - Alexandria, Virginia

We celebrated my son's 9th birthday here. The check in process was rushed and very unorganized, even though you have a time slot for the party, you still have to wait in line. There was only one associate at the front desk at the time we arrived. There are no separate party rooms. All parties are in one area. I ordered 2 additional pizzas, that cost almost 34$, that's not even what it would cost to order from Pizza hut. additionally, I didn't receive all of them at the same time. I ended up getting my last pizza towards the end of the party. Please make sure you check your receipt, as I was charged an extra 21.99 each for 2 additional jumpers that wasn't even part of our party. I called the customer service dept and they were able to connect me with the manager Briana who issued me a partial refund. read more

I have been bringing my 3yo here for 2 years now. He absolutely loves it and always has a blast! They have recently renovated about half of the entertainment and it's much more fun and safe than it was. We come on Tuesday Thursday or Sunday mornings for discounted toddler time for the little ones. I would highly recommend bringing your kids. It's great exercise and a perfect way to wear them out before nap time. read more

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Get Air is located in a small strip mall with plenty of parking. The place was filled with kids on a Saturday morning. Compared to other trampoline places this place was decent. Trampoline, slam ball, kiddie court and a foam pit are some of the activities that are available at Get Air. Get Air also has a section where you can have a birthday party. read more

Get Air Alexandria - Trampoline Parks Near Me - Alexandria, Virginia

My 8 year old had a blast at a birthday party here. There were not many other patrons, which was great because we still try to avoid closed spaces with lots of people. They give each party a separate area for food and tables throughout the reserved time, which was a plus. And tons of jumping areas for kids to be silly and get out that weekend energy. But. No one greeted us upon entry and we could have just walked off the street and gone directly in to jump without paying had we not been there for a party. We signed the waiver online, but again, no one was checking. There was no obvious check-in area, and I later learned it was the snack counter. And several of the video game machines were broken. Restrooms were fine but not great. I think I saw a total of two people working the entire space. I'd still come back for someone else's birthday party, as the kids had a blast and it was fairly empty. read more

Get Air Alexandria - Trampoline Parks Near Me - Alexandria, Virginia

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This is a fun place for kids! It was not crowded. Everything is well maintained and the staff is conscientious and courteous. There is lots to do-climb, bounce, slide, swing, mats for gymnastics! My grandchildren had a blast! read more

Nice place! Staffing was low when you checked in, but other than that, it's a cool place! read more

Get Air Alexandria - Celebrating Out baby 7th Bday! - Trampoline Parks Near Me - Alexandria, Virginia

we absolutely enjoyed our trip to Get Air! Brianna was the employee who helped us and made sure my baby girls birthday was everything and more! I would definitely go back and recommend you do the same! read more

Just ok. The one boy working there was so friendly and went out of his way for our daughter. Even mentioned how she had a pretty name. He stayed so busy and mentioned he was the only one there. He was sweeping, checking people in and trying to tidy up spaces all by himself. Props to him for busting his tail. With all that being said- it was just too much for one person and it was pretty dirty. Spaces def not clean, water around on floor, bathrooms were really nasty, and foam all over from foam pit. A few things were out of order or not working. Overall our little girl had fun and made a friend so it was a win for her. read more

No where on website did it say this place is under construction. A lot of areas are closed right now. I did not ask how long, but just putting this out there in hopes others don't buy online tickets and come unaware. read more

While the jumping part was fun for my son, it was fairly unkempt. There was what looked like gum stuck to some trampolines. Very very dirty and disgusting floors leading into the jumping area. The bathroom was awful, like it hasn't been cleaned , well ever. There was one soap bottle , half full, and none in the men's room according to my husband. Many of the arcade type games had error messages. It was also $48 for myself and my son to jump for 2 hours. Would have been worth it but it was way too dirty and I doubt we will be back. We went a month ago for a birthday and it seemed way cleaner so I don't know what happened. read more

Good activity for the kids, but zero stars for cleanliness and adhering to policies/safety practices. There were broken equipment and springs hanging, tattered swings, no toilet paper and the handicap stall in the women's restroom was broken. The floors were disgusting, and don't look between the springs of the trampolines there was so much old food, mold, and dirt. Watch your kids close because they can just walk straight out the door because it's not blocked off and walk straight into the street. Only saw one employee at the desk and one pushing sodas, no other employees around to check that big kids weren't in the little kid area. read more

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I have been coming here since opening and take advantage of their Black Friday sales... ITS A SCAM IF YOU RELOAD your CARD!!!!! I stepped through the process, which showed me adding 50$ and receiving a 20$ reward (as advertised). When I didn't receive my reward, I called (I even have screenshot of the purchase saying I get 20$ reward) I was told it's only called on new purchases... even tho it says otherwise on their website. She was adamant... pretty disappointing to not accept their mistake and not correct it at no cost to them. **UPDATE - the actual Alexandria location staff honored the deal. If you have same issue, talk to the local staff - don't trust corporate read more

Filthy is an understatement. We went at about noon on Monday in August 2022. Less than 30 people in total there. All of the mats and trampolines were super dirty. The floors were just as bad. This was not just from the day, it Gad obviously been weeks since anyone cleaned. Only one employee in the whole bldg. no one watching the "unaccompanied" kids at all. Way over priced! Cost $55 for me, a 10 year old and 4 year old for one hour.... Wouldn't have minded the price if everything wasn't so worn out.... Waste of money and an accident waiting to happen.... Seems like this place is on the verge of closing; just one lawsuit away.... read more

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Guy that worked there tonight was rude and extremely unprofessional to everyone!!! Another family confirmed that he was like that to them too. We wanted to have a good time, it's our son's 3rd bday. Also the way he is "cleaning " and throwing everything on the kids that are jumping is ridiculous read more

My three year old had a blast here; however, I was unimpressed with the management of the place. First and foremost, there was only ONE person working on a busy weekend afternoon. The areas were clean enough, although I did see trash overflowing from the trashcans. No one was monitoring ticketing or time limits, which wasn't problematic during our visit. However, you could easily slip in unnoticed and play for as long as you wanted, because no one is out in the trampoline areas monitoring usage and safety. Because there aren't any workers out on the floor, children run wild while their parents play on their phones. The website boasts about a section specifically for children under 46 inches tall, but there were kids as tall as me running around. I was nervous about my child's safety the entire time. It is disappointing because Get Air has potential. If the trampolines were monitored by staff, there wouldn't be as many unruly children. Additional staff would also keep the entire space clean and trash free. Please note that I do not blame the guy who was working for any of these problems. He was clearly doing the best he could with limited resources. read more

Best park EVER and the cleaness is awesome. I LOVE the trampolines the staff are VERY nice and it's just the best trampoline park in the WORLD! If I could I would give it 6 stars!!! Best wishes Get Air!! read more

My kid enjoys the place .. it's fine WHEN THEY KEEP THE LIGHTS ON. it's all young kids here no teenagers. There are all these signs saying "inherently dangerous activity " and. "Jump at your own risk" and then they turn lights off over the trampolines for disco lights. Young children jumping on trampolines in the dark? Incredibly stupid and DANGEROUS. read more

Get Air Alexandria - Sign posted here and they just turned off the lights so we're trampolining in the DARK?!?! - Trampoline Parks Near Me - Alexandria, Virginia

I'm really easy going, but this was gross and unsafe. All of it was covered in a layer of grime and metal was exposed in various places where kids jumped. The surfboard had exposed 2" nuts, the swing structure was exposed at the braces. The zip line is frayed. The foam pads have seen better days and are ripped. We will not be back. Pretty sure a metro station is cleaned more often. read more

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What do you do with 9 yo kids on a rainy summer day? You scramble for ideas and thanks to Yelp turn frowns upside down! It was easy ordering tickets on-line. I paid for 2 hours and received a discount for doing so. Once you complete the transaction you receive a code. You must keep the code for check in. Also, don't forget to complete the waiver for each child. Its so much easier when you arrive prepared. Our check in was fast and friendly. It wasn't crowded which allowed for plenty of room. I asked how we would be notified when time was up and was told, "Your time is up when the kids are tired!" Wow! Music to this mom's ears! Cubbies are along the wall. Leave your shoes but take your valuables. There is a vending machine with drinks and a machine that provides something similar to dippin dots ($5). Several picnic tables with tablecloths....but they weren't too clean & needed a good wipe down. (So BYO wipes if you're squeamish about these things). As for the venue itself, I loved that it was brightly lit. I also loved the music and that it wasn't so loud that you couldn't hear the person right next to you. This place has a lot if fun things and the best way to describe it is trampoline park meets American Ninja Warrior meets American Gladiators. It kept two boys ridiculously happy for 2 hours straight!l. There is seating but limited and even more limited since many surfaces were sticky. (Again, byo wipes) This is not a complaint but it did seem to be short-staffed so my observations should be taken with this in mind. It would have been nice to see a worker or two actively monitoring the areas. But, it would also have been nice to see PARENTS actively supervising their children, especially younger. Its the right thing to do. I personally do not think this is for anyone under 5. Given the cost of admission I would naturally expect workers on the floor for safety and the surfaces to be much cleaner- especially during COVID. Overall, its a hit with 9 yo boys! We'll be back on the next rainy day. It's fun! Just remember: *purchase tix on-line *complete the waiver ahead of time *pack sanitizer & wipes *prepare to monitor your children (no-one is on the floor-its a free-for-all) *you can take your own bottle of water read more

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The place is unkept, unclean, and can be unsafe. The water fountain was filthy. The floors were dirty. Some of the furnishings were broken and were a safety hazard. The zip line was broken. Lastly the staff were not welcoming. We will not come back here again. read more

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The website makes you believe they have a lot of clean protocols in place. We arrived at 10am and there was a helpful staff member (the only one on site). A quick look around and everything is filthy. Like brown smears and hair in the bathroom sinks. (Did they not get cleaned overnight?). Looking further there was a sticky substance that was spilled all over a mat (near the entrance) that was never addressed. Also as you walk around there are pieces of food, candy and other trash all over the floors throughout the facility. Also there is literally no one monitoring the gym. At a competitor there are employees everywhere making sure rules are followed, mats are safe, etc. Won't be returning, sadly. I should have checked Yelp first. It seems like this is an ongoing issue for this location. read more

Get Air Alexandria - Sticky spill that was there when we arrived at opening (never cleaned in our two hour visit). - Trampoline Parks Near Me - Alexandria, Virginia

This place needs to be thoroughly cleaned and sanitized. I dropped in around noon on a Wednesday ( GHOST TOWN) and I was appalled at how run down and filthy this place is! And I really didn't understand why it wasn't clean on a "slow day"--the door was open and there were ZERO kids around. Why not take this opportunity to scrub that equipment down? Most of the areas were blocked off and restricted with cones so a majority of the courses were out of commission. I initially booked my party over the phone but when I came for a site visit I demanded my deposit back! Don't fall for the "specials" and offers! And once they collect your money the customer service goes out of the door!Please save yourself the money, headache and health risk and keep it moving! read more

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Filthy. Manifestly unsafe. The safety pads around several of the obstacles either have large gaps or are missing altogether. There is child-sized open gap in the safety netting about 20 feet up on the double slide near the front wall. Also, it has no access control (anyone can come in or leave at any point). If you do go, there's no real enforcement to even pay...anyone can walk in and go jump. This is a plus or a minus, depending on your perspective, I guess. The doors were propped open when we were there. Hopefully people leave only with the children they came in with, but this is apparently on the honor system. There does not seem to be any staff. Nobody polices unruly behavior and nobody keeps an eye on the equipment to make sure it's working and the safety padding is actually in place. Did I mention it was also filthy? read more

Horrible customer service. The guy who was working was overwhelmed and as I asked how he was doing he stated - "overworked and under paid". We purchased 2 adult and 1 child and he asked if I wanted a receipt, I said yes. Then he stated he overcharged me on socks and I should receive a refund. The next day I received a receipt for the old amount (with the overcharged socks) and so I responded to an email about how I liked my service. There, I stated that I was overcharged and that I didn't see it on my account. I have screenshot the interaction (attached) with this person and I would say his customer service is rated F. Please save your money and got to the other trampoline park in Springfield call SkyZone. They are so much more customer friendly!!!! read more

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This place is so much fun! My 3 littles and I go during the Toddler time and have the BEST time. I felt it was clean and plenty of room to spread. The GM, Justin, is always super helpful and positive. We choose this trampoline park over the others in the area. It is manageable with multiples- you can see just about the whole area, and even my one year old was having a blast doing just about everything there. There is more than trampolines to do as well to keep everyone engaged. read more

Get Air Alexandria - Trampoline Parks Near Me - Alexandria, Virginia

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I was a little hesitant at first because I wasn't exactly sure what happens here but once I got in you couldn't tell me anything!! The gentleman named (Chicago) made sure to explain to me what it was I was about to get myself into!!!...I HAD A BLAST!! THANK YOU..MY BONES THANK YOU will definitely stop by again ..next time with the KIDS!!! read more

Not sure why this place has so many negative reviews. We've been here 2x this week. True, its during the day so we pretty much have the place to ourselves so I'm not worried about social distancing BUT its an indoor play place. If you go during peak hours or on a weekend, im not too sure what you are expecting. As far as I can tell it is clean and my kids gave a blast and get to to run around and burn off thier energy. The staff is super nice and helpful when we are there and they make sure to follow covid protocols and safety procedures. We definitely intend on adding this to our frequent places to play. read more

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The place is nice for a weekday one hour fun with the kids but the place does not look like it's clean off there if not at all it's so dusty everywhere on the trampoline on the stairs on the swing read more

Get Air Alexandria - Just a look at the stats leading to the main area - Trampoline Parks Near Me - Alexandria, Virginia

The line was about 50 people deep when I arrived, so it was very busy, and I waited for 40 minutes to get to the front. They desperately ended more workers there to manage the crowd. Also, my child is 2.5 years old, so I chose this particular trampoline park over others in the area specifically because ai had heard they had a toddler area, for kids under 46 inches. Well, that toddler area was overrun with children at least 5 feet tall - I know because I'm 5 feet tall and they were as tall as me. That's 60 inches. These kids parents were doing zero to stop them from trampling the little ones (they weren't anywhere nearby), and there was no worker on the floor that I could talk to and ask to get these kids out of the toddler area, all running and jumping and flipping and throwing things at each other in a space that was supposed to be designated for a little kids. read more

My daughter loved coming here! Cool trampolines, good price, and lots to do! The swing was cool!

The front desk staff here are very sweet and attentive. They did a great job getting everything out for our kid's birthday party. However, two big issues that indicate a major management problem: 1) Major safety hazard. Although some of the damaged trampoline area was blocked, kids were freely jumping on the green trampoline right next to a drop off with cement floor, wood, nails, etc. One kid did fall in! This whole area should be blocked until it can be fixed. The staff indicated they've been waiting for someone to come fix it for some time. 2) consistent with other posts, this place is not clean. Trampolines and other equipment need a good scrub and floors/bathrooms are also not clean. read more

Get Air Alexandria - Broken trampoline area that is not properly blocked - Trampoline Parks Near Me - Alexandria, Virginia

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Kids love this place. There is lots to do and they always leave so happy! The staff are kind and helpful. It's not as clean or fancy as other similar places and the regulations seem a bit lax, but it's less expensive so I guess you get what you pay for. And, again, the kids love it and leave exhausted and happy. That's the point, right? read more