My boyfriend and I did the Spooked Haunting Room. This is the second escape room for my boyfriend and I've done 15+ escape rooms up and down California. It was a fun experience, but you can definitely tell that this was a new business.
Starting off with the booking process. I was kicked out during the payment step and when I went to start again the room was FULLY BOOKED. So I had to call Get Away Games to confirm that I had booked it. Robbie was very accommodating and said it was totally okay to just pay for the room in person, and they reserved the room for me and my party. A couple hours later I get an email from them stating that the booking was incomplete and to finish it but clicking this link (the link lead me to a page not found screen). I was confused because I was just on the phone with them earlier and they said everything was clear. I called Get Away Games again to inform them of the email and Robbie said to try and complete it on the link, but it's still reserved for me and my party. I attempted to complete the booking online 3x but it's a broken link.
We arrived to the Escaperoom early to sign the waivers and go over rules. It does bring up live actors and states that they will touch you, but you can't touch or harm them type thing. With COVID going on, I verbalized to the game master that I wasn't comfortable with someone just touching me at this time, but he just kept saying that he "can't confirm or deny if the actors were going to touch us or if there was any live actors in the room". His answer kinda rubbed me the wrong way because I was genuinely concerned and he didn't seem to care. I understand he was trying to scare us because it is a spooky room. My point was they can scare us just dont touch us, and he didn't get it and just kept saying he can't confirm or deny because he didn't wanna give away the room. It knocked off some points for customer service for me. Moving onto giving us the backstory of the room, it was very vague like it was at most 5 sentences then he throws us into the room.
My boyfriend and I start the room. There was a lot of mistakes on their part. We went into an unlocked room and started looking for clues only to have a staff member (who wasn't wearing a mask) tell us "Oh sorry that was suppose to be locked. Yeah come back out here." One of the locks wasn't locked correctly so it left open for us. We turned the lights on and the staff member came back in the room (again no mask) to tell us the lights were suppose to be off the entire time. We laughter it off and we told him we didn't know and he responds the game master was suppose to tell you. The game master definitely did not tell us much.
Overall the puzzles were fun. But the story line was BEYOND confusing. It made no sense, I don't know if that's because the game master was super vague in the beginning on both the instructions and the back story. That I didn't enjoy. Cluewise, we didn't use very much because they would just say that's important or like you should look around the room more type thing, but I understand they didn't wanna give the answer away and that was their way of nudging you to the right direction, so we didn't bother talking to them much.
At the end of the room, 3 staff members came in to get some feedback from us. They were all so sweet and friendly and great to our comments and concerns. We did let them know about locks that were left open for us and they did confirm that was a mistake on their part. The room definitely was not prepared for us to use. Also, an important thing for me the staff did not wear masks. The game master did, but the other staff members were walking in and out of our room and during the feed back conversation didn't have masks on. Definitely not COVID prepared environment.
I give them 3 stars because the room definitely had a scary ambience and I was indeed scared. I personally like an escape room with a good story line and it satisfies me to find out the ending, but that wasn't the case here. The puzzles were entertaining and great ! Staff members were BEYOND nice and sweet, but for this price you can definitely find an escape room else where that's well prepared with a better story line. read more