I am still waiting on a response from this company. I paid $189 for my couch to get cleaned only to…read moresee that it is dirtier than before. After a call with Nic, turns out they needed to service the machine they used and realized they'd have to come back to redo the job. We scheduled a date, when my husband took off work to be there for a 2pm appointment and turns out they had a "scheduling error", so asked me to reschedule. I did, on a morning we would both be there before work at 8am and the tech never showed. We work everyday and do not have the lives of sitting at home all week waiting for them to show up. I sent an email to request a refund and they asked if I could leave a key so they can come when it's convenient for them. I said no and now they have stopped responding. I have documented all interactions with this company. They should provide better customer service especially since they NEVER cleaned the couch yet took our money.

Terrible job done…read more Carpet looks as though it wasn't even cleaned. The operator told me his machine was leaking at the time. I played for Gold class package, and nothing different was done compared to a regular clean. Carpet was also left very wet. In fact I complained and they have conveniently avoided the issue. USELESS

We had another emergency repair needed and he came out quickly and made sure we had the parts we…read moreneeded and installed asap.

I recently picked up a True T-72F for my residential garage relatively inexpensive. After getting…read moreit home, I noticed it wasn't working properly.. seller told me as much. Searched the True Manufacturing Company website and found Bennie's Commercial Refrigeration among other companies that were listed. Emailed his company and a few others. Bennie was the only one willing to come out to a residential location with a commercial freezer. Bennie called me directly and discussed a few details before scheduling a day for him to come out and diagnose the freezer onsite (my residential garage). He came out, ensured proper COVID-19 precautions were taken and he got to work inspecting the entire unit for any issues. He found approximately $1025 worth of repairs (majority in parts). He explained what he found and what could be done to minimize the cost of the commercial freezer if I didnt want to pay for everything in one repair. I went ahead and approved the estimate (he sent me the written estimate via email a few hours after he left my residence) and paid the invoice per his terms. A few parts had to be special ordered in and we setup a return visit for approximately two weeks later (conflicting work schedule). He returned today (Monday, June 15, 2020) at 9:47 AM and replaced everything that was ordered in and previously discussed. After 3 & 1/2 hours of replacing all of the worn out parts, testing and checking the freezer, he found out that the fan defrost termination and delay switch was preventing the freezer fans (the new fan motors were installed) from spinning up at all. A quick trip to the parts store and a new $40 dollar switch installed made the freezer boot up and cycle properly for the first time. Bennie ended up staying until 3:10 PM to ensure that everything was working properly and explaining what the next steps are. Bennie was through with the repairs, reassembly, testing, validating and explaining what issues cropped up. I couldn't have asked for a more honest tech. I will be calling him in the future for maintenance calls and any additional repairs that may come up and recommend him in the future to anyone who needs commercial refrigeration or freezer repairs or maintenance either at their business or residences. To anyone who reads this, if you are unsure about anything, just call Bennie up, describe the issue and he will give the answers that he can. If he has never seen your equipment first, then his answers will be limited until he sees exactly what is going on.

I used this company for some Christmas gifts for my fellow employees. There communication was…read moreexcellent. Although my first order had a couple misprints, it was how they handled it that made me want to review them. They offered me a significantly better product, rushed the order, and had them delivered to my door in time for our holiday party. The upgrade looked excellent. In my opinion it is service after the sale, and although mistakes do happen, they really did all they could to make up for that. The glasses looked excellent and the gifts went over very well at the party. Thanks!

I have fostered a lot of dogs over the years, probably the most fulfilling unpaid job I ever had…read more The only down side is new dogs, especially one's who have had tough lives prior to entering rescue, sometimes have accidents, and unfortunately I have carpets. This is when carpet cleaners end up on your speed dial. I have used Al's service for years and they have always done a great job. He and his crew are great about fitting you in when you have a hectic schedule. And the big plus, is they don't bat an eye when they are greeted at the door by a few hundred pounds of dogs, who are happy once again, that they are out of the dog house again, because of Al's Carpet Cleaning.

Excellent service, outstanding quality, there Value cannot be beat. Definitely recommend Glass…read moreWell Services..

Glass Well installed our water well at our new home in Spicewood, and we couldn't be happier with…read morethe experience. Mason and his entire team were fantastic to work with--extremely knowledgeable, patient in answering all our questions, and dedicated to making the entire process as smooth as possible. Their pricing was also very fair. We highly recommend Glass Well for well installations and plan to use them for servicing in the future.

My dryer stopped working, and I couldn't get it apart myself, so I called KJ. Thankfully they were…read moreable to come over the very next day (lucky me!). They quickly identified the problem and fixed it on the spot. Turns out the computer had fried! Too much dog hair over the years, I assume. They cleaned out the unit and had it running within a few hours of arrival. AND they arrived within the service window, which is really like a unicorn of a thing to do these days. Thank you both for the excellent service and professionalism!

I scheduled an appliance repair appointment for 10:00 AM, but the technician called once at 8:30…read moreAM, which was before the scheduled appointment time. I replied by text at 8:40 explaining the appointment was supposed to be after 10. Their response was to claim they had called "a few times" and to tell me to call back if I decide to make an appointment. That statement was not accurate, as there was only one call and the appointment had already been scheduled. Canceling an appointment because a customer didn't answer the phone an hour and a half before the agreed time is unreasonable. Misrepresenting the situation afterward makes it even worse. He did reply saying ok he will come after 10 but , then changed up on payment by check etc. that was unsettling and seems that details change too much . Needless to say.. I'm too uncomfortable with this unstable communication. I decided then to just cancel as there's no trust in this communication so, how can I trust the repairs? Very disappointing experience and not the level of professionalism I would expect from a service company. Rearranging MY schedule for them to be treated this way is so frustrating. Their reply here is even crazier and solidifying my decision to cancel . I've attached the text and clearly they don't match their reply . He said he'd accept check on text . They only called once at 8:30 I text at 8:40 . Wow!

Punctual, professional, and friendly. Nuff said.read more

Thanks so much for getting rid of all the junk I had! You were on time, did a great job and all…read morearound nice guys. I love how you reuse what you can. Hopefully that door will go to a good home. Thanks again! Sarah

10/10 HIGHLY RECOMMEND! Phillip and his father were very helpful, attentive and did what they said…read morethey were going to do which is hard to find especially in the trades. Cannot recommend this company anymore. It's family owned and they take great pride in their work. Highly recommend, giving them an opportunity they are good people trying to earn a living.