Owner was rude! Last…read moreFebruary my husband and I flew to Norfolk and took the ferry to Portsmouth for the day. We found this shop and a beautiful (and pricey) piece of pottery in the front window that unfortunately I could not fly home with. Fast forward to today over 5 months later and it's still there. This time we drive and it was coming home. BUT... when I entered the shop the owner or employee was upstairs and when I said I needed help she continued to yell from above instead of coming down to the COMPLETELY EMPTY store. I explain I'd like to see the piece in the window and the she replies "Well I can't just take it out." I say "Even to sell?" She starts shuffling down stairs and muttering and says "I can't just take it out to look at" under her breath but loud enough for me to hear. Well that was it. We just told her not to bother herself and left. Enjoy your completely empty shop when it's closed because you can't be bothered to actually sell anything. And I agree with the owner... She had zero patience to actually sell anything. Not on the phone not doing anything but sitting upstairs and didn't want to be bothered. Just laziness. If you don't want to sell something big and can't be bothered to move it maybe don't put it in your display window or hire someone not rude and lazy. I try to shop local and support local businesses but if you don't want to be bothered and then LIE about it then you don't deserve the support. And if you were sorry you did a poor job of showing it.

Heaven on earth if you are a foodie like me. If you can't find it here then you won't find it…read moreanywhere. They have so much.....you could easily spend an hour in here.....if you credit card can take the beating. Dishes, cookware, mixes and jams and sauces....oh my! Cookbooks, gadgets, seasonal....you name it, they have it. We were greeted as soon as we walked in and offered help if we needed it. If you like to cook or need a gift for a foodie this is your store.

Staff are helpful and friendly. I usually know what I want when I go in but not always and there…read moreis always someone there to help. They have a wide variety of products. I get most of my animal feed from here. They have the duck food that I need. I also get wild bird food from here. If you have farm type animals they have a good variety of products and are always fully stocked. I also love going in the spring when they get in their little baby chick and ducklings. SOOOOO CUTE. That's my favorite. They have shoes and rain boots. This is where I got my rain boots. My yard gets muddy so I wear mine often and they are cute. They also have cute clothes. I absolutely love their garden tools. Great prices. They also have fireplace tools. Super helpful for me since we have a wood burning stove. And good tools and gloves are hard to find but they seem like they have a good variety. Oh yeah they have old fashioned candy. This is fun to grab for gifts for my in laws. They love reminiscing about the old fashioned candy.

The staffs were friendly and I found everything I was looking for during my visit. I planned to go…read morethere again in a few days.

He new want I wanted even though I did a very poor Job articulating it. Heath was very knowledgeableread more

Ray Johnson carries the highest quality products as we can attest to after using our gas-driven…read morefireplace logs since 1987! The fireplace looks as great today as the day it was installed. Ray also provides exceptional customer service, and in my opinion, he is the most knowledgeable & trustworthy person in Hampton Roads for gas-driven products. You can call Ray Johnson with confidence, and we are lucky to have had him serving Hampton Roads for so many decades. Mark Broughton

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

Very friendly and convenient place to get hardware items at a convenient location Good spot to…read moreget beach chairs better quality than at a gift shop

Professional and friendly business always eager to help with any of your hardware questionsread more

Great hardware store to have close by for whenever a new project comes around. Friendly staff and…read morealways has what I need!!

Excellent neighborhood resource for completing honey-do lists - Staff is friendly, knowledgeable…read moreand helpful - They don't have the massive collection of items like a big box store, however they do have most of what you'll need in a pinch.

Everyone is very polite and helpful. I usually ask, Patricia in the garden center, all my questions…read moreas she is a wealth of information as well as her farther Tommy. Great place to shop, has great value and their experience is great. they have all you needs and will load it for you to your vechicle. Nice to visit and browse the store as they have all your needs, kind of a old school retail space with pest prevention, garden tools, bales of straw, fertilize ect. It is a one stop and shop place.

First impressions: Cute mom and pop nursery. Was a bit confused where to park, so I just parked…read moreanywhere close to the door. A little outdated, but they have a nice selection of plants for the small amount they have. Staff: They wore masks and kept their distance. Helpful when approached with questions. Overall: Great prices and a nice selection of house plants. Would definitely be back and look forward to what they get new in stock.

Ken and his crew tore down our old deck and replaced it with a beautiful new one. Very precise…read morework, great crew, and excellent customer satisfaction. I would recommend this business!!!

I had Ken and crew build my shed a couple years ago. They did a great job, so this time the job…read morewas replacing a fence. Crew worked hard and did a great job. Weather didn't cooperate, but still got the job in a timely manner. They were creative not having the ability to build a straight fence line. With trees and such. Both my neighbors and I are very happy with the results. Overall, great experience. Highly recommend.