I guess they didn't like my negative review I wrote it twice…read moreand it was never published Returned the van and guy told me to leave the keys and go on my way Asked what about the bill. He said your get it on text I said I wanted to see it before I left He then wanted to charge me 25$ because there was dirt in the back if the truck I was shocked Asked for a Broom I swept out the truck as the 2 guys sat there eating their lunch !! Of note I'm in my 70's!!Female. They then told me I owed 14 dollars for gas I showed them a picture of the gas tank and they said ok no problem You can leave I was then charged extra for gas Deceptive business practices Incredibly rude and disrespectful workers Liars told me no charge for gas then charged me Called the manage no call back Wrote 2 reviews on their site never published They need to teach Customer service I'm also calling BBB Avoid this place at all costs

dean and Madeline were amazing employees and very helpful today was very thankful that they helped…read moreme out

This place had a truck that clipped one of the windows on my car and refused to pay up because I…read moredidn't have a license plate number. Got referred to corporate and they were equally as unhelpful and said I basically had to pay for it myself. Lousy company, lousy truck drivers, lousy people.

Cancelled my reservation 3 weeks out after having booked it and had it confirmed multiple times 2…read moremonths ahead of time. They said it was a "courtesy call" when they cancelled 3 weeks ahead of the busiest moving day in Boston, but really just screwed me over. Horrible experience will never rent from here

This is my new favorite place to rent small trucks which I do frequently for family business…read more Despite the urban location it's a good-sized lot so it feels safe to get in and out of the lot without getting dinged. (Boston is another story!) My brother-in-law was really surprised by the customer service. He's from out of town and actually said "I didn't expect that from a u-haul on the east coast." I wasn't surprised at all. My first interaction with the business was a chance encounter. I was waiting for a bus a little way down the road and an employee walked up and asked if I needed help. When I said no, he pointed out that the bus no longer stopped there. Wow. Talk about going out of your way and making your business look genuinely good! On my most recent rental, we worked with Justin and this is obviously a long-running family business he takes great pride in. We interacted with other employees as well who were very positive and professional. One thing we thought was really great was how the manager came out and helped validate/adjust our rear view mirrors, walked us through all the steps to getting ready that are easy to forget when you're in a rush to get on the road, but he did it in such a friendly way, it never felt like a waste of time, more like he just really cared about his business and us getting on our way safely. It didn't stop there, he gave us advice on a better place to leave our car, and left us feeling he wanted us to take his advice, not because it helped him in any way, but because he knew it would be easier and safer for us. That's probably never happened to me on the east coast. At least not at a rental place that often just wants you out of the way. For those who were confused and frustrated by u-haul's pricing, it's really pretty straight-forward. True, multi-day rentals get expensive, but for young people to expect someone is going to just "give them a break" and count a second day for free, that's just not the way I've ever seen these things work. So I'm sure there was some misunderstanding. Bottom line: great family run business that is aware of the big-picture around being genuine, and providing customer service so you can get what you need to done safely.

I've lived in a city for the past six years, and I've moved apartments a lot. Before that, I stored…read morestuff from my college dorms and apartments over the summer, and used Uhaul trucks for move-ins and move-outs. I've used Uhaul probably 8-10 times in the last decade. But my most recent experience with them was so bad, I will never, ever used a UHaul again. In a nutshell, we were moving from one town to a neighboring town, and we had to move in and move out on different days. When I made the reservation online, I believe I requested that we pick up the truck at 8am and return truck at 5pm the following day. A month later, our contract says we have 24 hours and have to return the truck by 8am, which would obviously be impossible given our moving constraints. We told the Uhaul employee that we wanted to return it in the afternoon on the second day. He said that would be fine. The fee was a flat rate. Now, being generous here, maybe there was some sort of innocent miscommunication, on our part or theirs. Maybe the employee didnt hear or understand us. Maybe he forgot to mention the extra fee. Maybe we weren't as clear as we thought. Regardless, we believed we had permission to keep the truck passed 8am. So when we returned it midday (approx. 1pm), and we were given a late fee of about $50, we were surprised. The really bad experience, though, comes in how Uhaul employees treated us when we questioned the late fee. Throughout the entire complaint process, they were incredibly rude--to the point of meanness, treating us like we were liars, trying to swindle them out of $50 bucks. At one point one employee actually walked away while we were still speaking to him. We were yelled at, shuffled around from manager to manager, had our official complaint "closed" and marked as "resolved" when we'd spoken to none one, only gotten a voicemail. It's one thing to ultimately refuse to refund the late fee, but they did not have to treat us so poorly. That's why they've lost our business.

THANK YOU to Mr. Ivan, the guy in charge this past Thursday morning. We had a 1 way reservation for…read morea 10' truck @ open (7am). Ivan was very helpful and answered my questions. It was difficult to secure a 1 way this time of year from Cambridge to midwest. U-Haul dispatch in MA confirmed everything the Monday before pickup. Truck in excellent condition. Drove it 2 days west and will drop it next week at another location. We did see 2 big bugs in truck interior but were able to kill these before loading items. I know there are reviews talking about rodents in the storage location here. I am guessing this truck was moved to Cambridge for my 1 way since dispatch was working on my reservation. Again, thank you Ivan for your kind & helpful demeanor.

I am no longer renting a storage unit from U-Haul. I have made a complaint with your home office in…read moreArizona and I have filed a insurance claim with your insurance company RepWest. Mr. Francisco, Diseases directly transmitted by rats. Hantavirus Pulmonary Syndrome. This is a viral disease that is transmitted by the rice rat. This disease is spread in one of three ways: inhaling dust that is contaminated with rat urine or droppings, direct contact with rat feces or urine, and infrequently due to the bite of rat. They also carry. Officially, the CDC (The Center for Disease Control) lists seven diseases North American rats and mice transmit directly and 11 they transmit indirectly. None sounds good, and several can kill you. ... Foodborne disease is transmitted through saliva, urine, and droppings. In the course of one day's food rummaging, a rat can unload 50 half-inch droppings. I understand you are not responsible for what happened to my belongings, due to the rodent problem.However, my storage unit was infested by rats, rat fences and destruction of my personal property. i.e. my polo jacket, khakis pants, comforter and my suitcase. Due the high probability of transmitting a deadly disease carried by rodent, I was forced to discard my belongings!!! These items were destroyed by rats eating, nesting and probably reproducing inside my storage unit # 366 located at your Uhaul location in Cambridge,MA 844 Main Street. 02139 I complained about my unit having been overturned by rodents, back in October 2017. But nothing really happened. I understand that unfortunately, there is a huge homeless, disenfranchised people that occupy your area. I was threatened by one of your ex-customers that , had a storage unit next to mine, a year ago. They started asking me for money, then the man became aggressive and threatened me! I called 911, a Cambridge, Massachusetts police officer arrived. When I told the officer what happened, they lied and changed their version of events. The officer, let them go with a warning. And I quickly left your Uhaul location and headed home! Another time, I came to your location early on a Sunday morning, I was stuck outside your Cambridge Uhaul location because your after hours access card would not work!!!!! A caucasian man with a seringe dangling out of his arm, stumbled down the sidewalk towards me. He asked me for money, I noticed he had dried up blood on his arm, I told him I didn't have any money and ran away! I contacted your Uhaul customer service number, and explained, I was being charged an extra $5 for after hours access, and still couldn't get inside!!! And I also believe some of them also rent storage units and probably store food items in those storage items, in your Cambridge,MA location. I am not blaming you for the staff at this particular U-lHaul l ocationor what happened to me me or the serious rodents problem in your location. But, my belongings should have been safe and not destroyed by disease carrying rodents!! I have spent in excess of $2,000.00 during the 2 1/2 years of being your customer. I am sorry, I had to terminate my business with Uhaul. But between the rodents destroying and contaminating my entire storage unit, also I am purchasing a home in March, and I am now storing in a friend's home, here in Brookline, MA. I considered leaving some of my personal items in my storage unit, in your Cambridge Uhaul location. Because I could not salvage those because they were too contaminated with rodent excrement and the possible spread of dangerous pathogens and disease! But, after I saw the extent of rodent damage , rat excrement all over my clothing, linens, luggage and basically the infestation and contamination of the entire unit, I decided to end my storage occupancy at this location. Respectfully Yours,

We've rented a unit at this Self-Storage facility for almost 6 years and definitely appreciate the…read moreconvenience of storing some of our belongings there. The facility is clean, warm, with a lot of light. It's very convenient to get in, using the elevator and the dolly. Parking is always available. Highly recommended.

After your introductory rate, expect an arbitrary and undeclared increase every 6 months. Our…read morerate for a 5x8 unit ballooned from $134 to $196 per month in 3 years. Also, we heard from another customer that there was a robbery of 13 units due to the cameras not being monitored when office staff leaves. In response to my concern, they told me they weren't obliged to notify clients whose units were not robbed. I should have asked more questions when we signed our rental agreement. I'd avoid any facility managed by this owner.

Damn. So many bad reviews but I had a great experience. Shout out to Mike (I think this was his…read morename). He was amazing, so nice, and 100% prevented a fight between me and my partner by convincing him to add more time to the rental (damn right we needed more time). Mobile after hours check-in was easy.

I was robbed. I went over the contract. It states "If you return after store hours, verify the…read moreequipment return on mobile device by going to uhaul.com/share. Or you can choose to have a U-Haul Representative verify it for you the next business day. There is $20.00 convinience fee for this option." So since I did verification of the equipment return on mobile device while I was dropping off the truck. That should have covered the $20.00 convinience fee. But, U-Haul decided to charge me just because I dropped off the key after hours, although I did the verification on the mobile phone.  Basically, U-Haul decided to rob and steal money off of a customer. Very dissappointed by the how thing were handled. Because i E-mailed about this fee to the genral manager, Arcturus Johnso, and I STILL owe the $20 fee even after following the steps as it is stated on the CONTRACT. I did not know U-Haul was a thief that steals money from customers. General manager stated unless if the trucks are returned in person, there is a $20 fee. The general manager, he himself does not know the company policy.