UPDATE: I now got hit with another charge of $1750 under a 'supplemental claim.' There is no way to delete my personal account information from the site. I am pursuing further action. read more

I really like how convenient Getaround is! I don't have to wait to meet with the owners of the car. I can book with ease, whenever I need to. I can adjust my rental with simply hitting a button to extend or end early! THANK YOU for creating this platform! read more

If you are considering listing your car, DO NOT LIST IT. I had my car listed on Getaround for 4 months, and in that time I made a fraction of what I was told I'd make thru their Craigslist advertisements. My car was repeatedly returned trashed with litter and with the gas tank close to empty. My battery was eventually fried due to the "connect device" that was installed. I had to replace on my own time. Repeatedly I was met with lackluster customer service that left A LOT to be desired. Even as a driver, I wouldn't want to rent from a service that treats its car owners with such disregard. read more

This Company is amazing, it took care of my need of a car right on the stop, and I felt like I can do everything I needed driving someone else's car. I come up open the car on the app, do my check and off I goThank you Getaround read more

Great app! Super user friendly, great pricing, and every week there is more options available. I first used the app in San Francisco when my car rental fell through with (turo), which turned me off from using the app ever again, but thanks to a quick google search I was able to save my birthday weekend. Rented a great Audi convertible, drove to wine country, and returned it back without any hassle. Since then, I have raved about the app and use it almost every other week. Favorite part is that you can just open the app, find a car that suits your needs, book it, and just walk up to the car without any lines or hassles. Also, whenever there has been issues their customer support is quick to identify and offer a solution to the issues. I actually manage customer support for a start up app (medical based app), and reference their support resolutions all the time. read more

Ruined whole trip. No refund for 5 days.. Took money from account before verification. Denied verification with no reason. Held onto money for five days. read more

Each and every time I've had any kind of a conflict with this app or any of its features, it has been successfully resolved by one of the team members who go absolutely above and beyond what is expected to accommodate me, the customer, and to keep me happier than I'd have expected to be compared with how I'm treated by the competition. Well done, Getaround!! I'm proud to be a happy customer of yours read more

I like get around. Sometimes the cars are not in the best condition nor do they trll you if it has damages or unclean. So you have to be mindful, this servicw is not like a rental car company. So the cars have to be taken care of by the owner or whomever is left to care for that individuals vehicle. Thankfully, if you do have any issues, just take a photo, contact get around and they will try to help you locate another vehicle closes to you. So if it smells or is dirty, take photos and contact get around for help. Other than that, I enjoy using getaround and customer service is always available.May take a minute on busy days like the weekends, yet they're there to assist. read more

Getaround Los Angeles, I am very appreciative for your attention to detail from helping me order my car, picking up the phone promptly when I needed you, reimbursing me with Gas money, and clearing up all my questions in general via phone and internet. I hope this level of service continues to build! This helps people become better overall on both sides!! Thanks again!! read more

If I could give this app 0 stars I would! I tried renting a car with them today. I submitted a photo copy of my license, entered my debit info, I even confirmed the time of pick up @12:30pm and drop off at 8pm. I was charged $77.31 but after that they redirected me to a identity pending page, the page is also telling me I need to wait almost 48 hours to be confirmed. I NEEDED your services today not tomorrow or the following day. I'm trying cancel the reservation but my trips page is empty. I've been trying to ask about the identity investigation but no reply from there online customer service. There is no number to contact them which makes this extremely frustrating. Get around ticket number #5603989. I'm just really confused on how they can charge someone for 12pm-8pm @$77.31 and not give them the vehicle at the exact time? Am I getting the vehicle today tomorrow or the following day? Is my total going to change once my identity is confirmed? Very displeasing customer service. If you want to rent a car I suggest doing it in person. Dissatisfied with your lack of customer service. This is a bogus company read more

I had rented a car for a week and towards the end of the week I decided I wanted to extend for another week. When I tried to extend my card was declined, tried a different one, declined as well. Called the banks they had put holds on my accounts because the charges looked suspicious. Had the holds lifted, tried to extend but still declined. Called getaround the guy on the phone tried to help but ultimately couldn't do much. He sent me an email asking for photos of cards, my driver's license, etc. He said once he had the requested info, I would be good to go. Sent it all over to him. Next morning tried to extend still declined. So I returned the car. A day later received an email from Reinz, telling me that I would no longer be able to rent from Getaround, with no explanation why. I did nothing wrong. The cards i was trying to use were my own, it was the banks that put holds on the accounts, because according to them the charges looked suspicious. Both cards had the holds removed, but getaround would not take payment from me. I sent all the info they wanted from me. A selfie with my driver's license next to my face, a close up of my license, and a close up of the card i was trying to use, with the last for digits visible. But still when I tried to extend my rental, they would not take payment form me. I really wanted to know why they would not rent to me. If I had done anything wrong, ok fine don't rent to me. But as far as I know I did absolutely nothing wrong. All I wanted to do was extend my rental for another week. Sent 2 emails asking for clarification, with no response from Getaround. Very frustrated. read more

This company is a joke. Save your time and use Turo instead. I rented a car and the owner wanted to cancel. The owner couldn't get a hold of anybody so I had to call myself. After waiting for 40 minutes on the phone I am told that the car has been cancelled and that I will only get $20 compensation. Oh, and in the background they were playing explicit rap songs. I just love listening to "You're such a f****** hoe I love it" in the background. read more

So far pretty darn legit i got to say ut there isna $150 deposit for first time and if u cancel trip it is refunded fairly soon fyi

how can u let someone place a booking and than say it will take 48 hours to approve , first you approve. Good concept but weak overall execution. read more

I utilize the services for quite some time one day my account what's on hold for balance that I paid and once I paid the balance and was told specifically that my holes would be lifted a lady by The name of Reinz from safety refused so this is a hold on my account due to security reasons that cannot be explained to me even though it was my account and I am the person who wants to know I would not for any reason golden service not only because of that but also because every time you rent a car from them it's dirty and you have to spend time to wash it before you can get out there in the streets and make your money which is utilizing your time unnecessarily read more

This is a review for the first couple of times using the app. Very uncomfortable and the agent was a bit lazy and felt like I was on hold for a long time . Look at most recent read more

I haven't had a car in a couple of weeks and this is the best deal around! The customer service is great and I love the availability of the cars. You can't beat this kind of service! read more

Best Accommodation I have ever decided on using quick convienient and easy plus customer service with a click away

Very useful app!! I am in town and don't have a car and didn't want to uber and spend lots of money, so it was conceived for me to get around and not a bad price. I had a problem with the first car I rented and called customer support and received awesome service!! Jorge got me another car free of charge. He was a life saver. I am definitely going to use this app again! read more

Worst experience I've ever had with a company. I'm not sure how there's even positive reviews for these crooks. Spoke to several people about my account not being able to work and there was absolutely no solution to a minor problem. My driving history is clear. Stay far away away. Wouldn't touch this trash app with a 40 foot pole! read more

Very convenient, I can rent a car 24/7 and return it when I want it. lot of cars and model on the platform. thank you so much. I really love your service. read more

Sketchy!! Save yourself the trouble and just pay the extra $ to rent a car from an official rental company. I've rented a car from getaround a few times since november. Cars sometimes reek of smoke or have minor damage, but I don't complain because I typically only need a car for a few hours and it's cheap. But, long story short, I rented a car in April of 2020. Everything was fine. My deposit was returned. However, on 6/1, I received a random email stating an "investigation" was complete and I would be charged a deductible of $250 for damage to a vehicle. Now...#1, this is the very first time I'm hearing about this. #2, why am I being contacted 6 weeks later? The owner of the vehicle and Getaround had my contact information. Anyone could have damaged the car since then. So, I responded to the email requesting documentation/evidence of the claim and told Getaround that I do not authorize them to charge my card. They went ahead and did it anyway, of course. They then sent me a copy of the estimate on the vehicle, which turned out to be performed the very same day they contacted me!! In addition, the date of loss that was reported did not match the day I rented the car!! How does one wait 6 weeks after "damage" to their vehicle to get an estimate?? Doesn't add up. So, I've emailed Getaround to refund my money immediately, and what do you know...they've gone completely silent. No response. This is extremely disappointing, frustrating, and sketchy! How can they just take someone's money like that?! Thank God I bought the insurance because they would have charged me over $1000 and would not have cared. I'm disputing the charge of course, but it's the prinicple of it all. Just go with an official company. read more

Using the app is great. As a car owner I'm able to communicate and set up a system with my customers. Also love the perks that come with being an owner. I do wish that the commissions were higher though. read more

Getaround is a great car rental service, particularly during COVID-19, as you don't go to an office. You just reserve a car and pick it up without dealing with another person. read more

I have been renting with Getaround everyday for about a month I drive Uber full time that's how I make a living everything had been going ok until this last Monday I rented a car right after picking it up I stopped at home to change my clothes I parked in my garage which is 3 floors down I come back to the car about 10 min later the car would not start I freaked out! Because I had to pick my daughter up from school and drive for the day to make the rest of the money for my rent I called customer happiness and they advised me to have a tow truck come and get the car I asked if they were sure it was driving just fine maybe it's not getting signal they still sent tow truck with after about 8 hours the tow truck came around 10 pm when he got there he told me that the car was not getting any signal that's why it did not start he pulled the car out the garage and the car started immediately after it came out of the garage I drove the car to the home location and he followed me we both called after dropped the car off to let them know the car was not getting any signal that's why it was not starting they told me it's nothing they can do and blocked me from renting said I had to wait to speak to claims department wait for a email or phone call in 24 to 48 hours it has been over 48 hours no email no phone call so I call back yesterday customer service told me I should hear back from someone in a few hours and be able to rent again still nothing I have been getting g the run around I have not been able to work! And drive Uber because Getaround was the only way for me since all cars are in my area I am late on my rent about to get kicked out of my apartment and I have a child single mother I am beyond devastated I have not gotten any answers as if it was my fault and I damaged the car I spent all the money I had on renting the car Monday parked it in a safe spot at my home for it to not get any signal this has e so stressed and depressed my child and I have no food I need to work! It's no way to dm anyone on here or talk to anyone in corporate I walked over just a little while ago and say that the car was still at its home location has this happened to anyone what do I do I am soooo stressed and need answers did not expect this to happen to me at all here are pictures of it here's my email if anyone can help please Keneckajones@outlook.com I need to talk to management I was told management would at least call or email me since Monday read more

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One of the best customer service I've ever received whatever I throw at they excel in promptness perfessionalism and courtesy although most of the cars aren't brand new I think it's excellent value for the money wonderful company I highly recommend them read more

I have been using GetAround for a few months to rent out my fleet of vehicles in the West LA area. The employees from GA have been SUPER helpful, they even go as far as picking up and returning my vehicles for any damage repairs or recalls, and are extremely responsive when I need them. So far I'm very impressed with their level or customer service, and the way their whole system works. Kudos guys! read more

FRAUD beware and don't do business, his company lies about prices and what cars can bring in and they pocket the rest. Get around can thank their employee Javi for this lovely review. read more

I rent their cars for Uber and never had an issue with the staff is there was ever a problem with any of the cars I've rent. They are great on customer sensitivity highly recommend. read more

My car died about 5-6 months ago and I didn't want to spend an obscene amount of money getting another one. I already slapped down my savings to get the other one! So, when I found out about Getaround, I was thrilled! I signed up with my Facebook account and was up and running pretty quickly. I rented a 2019 Chevy Cruze! Brand new. $5 an hour plus gas upon returning. That's it? My mind was blown. Great ride, but not so easy return because I couldn't find a parking spot right away and had to pay more money to extend so I could return without incurring a $50 fee. I recommend when searching for a car, selecting a car with a "designated spot." This will make the process go 1,000 times smoother. I've been using Getaround for months now and I've had a issues here and there, but getaround's customer service is so on top of it, you'll be right as rain in no time. I do have one warning though -- GAS. Make sure you fill up the gas when you're done or you will incur a $15 fee on top of whatever gas it needs at their gas rates. I have never returned car with less than a full tank, but others have and I got stuck paying for the last guy's gas, but Getaround gives you a promo code to make up for it. The crappy part about this is when money is kinda tight, I now have to pay $50 in gas because somebody else was irresponsible and I get stuck with a promo code instead of my hard-earned money back. That's why I gave Getaround a 4 star and not a 5. Overall, Getaround is not only worth it. It's a godsend. read more

I used Getaround many times. Always returned perfectly the cars and full of gas. Sometimes they're filthy and sometimes they're clean. They do nickel and dime you with false charges but I usually let it go. I rented one about a month ago and drove it about 3 miles. I assumed it was fine from when inspected it before driving. I had rented the same one several times in the previous two weeks. I knew what I was getting. They require you to look for any damage prior to driving. They do not ask for a tire condition inspection. I think we all assume rental cars have decent tires. Lucky me. The tire was flat when I got out of the car. I called them and was told to take it to a tire shop. I went to a service station, filled it up and went on with my day. When I dropped the car the tire was still fine. Next morning I was told I was being charged for the tire. Fine, I paid it. Easier than getting through to a human. Then they blocked my account. Then they said it was unblocked. But it isn't. Still blocked. You can't call them. The sharing idea is good, but it's extremely difficult to get any customer service. They lag by email communication only and definitely one hand is not talking to the other. So many renters have told me they've switched to Turo. No wonder. They are useless. I am another one who will be moving on. There are much better places to spend your $$ read more

TERRIBLE CUSTOMER SERVICE- This company is not for the customer all about $$. They will charge you bogus fees and make up policies that are not in writing! Avoid at all costs, there are plenty other ride share companies that will treat their customers with respect and dignity. Never again! Update: I'm currently being told that the person that is able to help me with my issue "is not on the floor" so they cannot help me. Unbelievable! read more

First time user. Car was fine. 2010 so I did not expect immaculate vehicle. It was hard to find the car without having a license number. Someone said there are so many Priuses in Santa Monica that there's not even enough space to swing a cat. Likewise Silver Lake. Try to find one out of 10 grey Prioses without a license plate read more

Getaround has horrendous customer service. You call in and the person on the line can't answer your question, but someone who can is never available. They say they will ask for a callback, so far I've been promised 10 of them and none have occurred. There responsiveness to email is even worse. I have a claim for damage caused to my car by a renter I submitted over a month ago and they still don't have an update, so I will probably be taking them to small claims court. Additionally, they are supposed to pay you on 15th, but I haven't received my expense report or money and it's 10:37pm. Every time I call in they say we have no information and no you can't speak to finance. It's deeply concerning that my expense report hasn't been created yet. Also their reassurance I'll get paid today not very reassuring, based on how they have handled issues in the past. I'm not sure what the experience is like for renters, but for owners it is a complete nightmare. read more

I couldn't use my car to Uber. Get around helped out and their customer service team is the best in solutions and support! I feel so happy to work with a reliable and great understanding team members! read more

I'm VERY irritated with them now! VERY. I'm not sure if I'll be using them again. For one there's no customer service to call anymore. You have to send a help ticket/email and no one emails you back. Second the prices have went up a lot. First there was a $1.00 booking fee now it's $2.00. Also the rental rates for the hour have went up. They used to have cars for like $5.00 an hour. Now they make you take out insurance which they didn't do before. One of the reasons I liked it. Now you have to get insurance or be liable for damages. But that should be the owner of the car responsibility by having full coverage insurance. You might as well go to a regular car rental place now. If you want to rent a car for like 8 hours now it's about $50.00 depending on the car and you also have to take out insurance and put the gas back. Yes you always had to refuel, but all that ads up with the cars prices an hour going up and basically having to pay $15.00 extra for full coverage insurance. They are FORCING you to basically get the highest insurance or be held responsible for damages if you don't. That can cost you like $90 by the end of the trip depending on what you're using the car for. You can rent a car on Friday from enterprise (weekend special) and bring it back Monday for $96. You do that math. And the fact that they have NO customer service number to call directly like they did BEFORE is simply RIDICULOUS. What kind of company doesn't have a call center?!?! Because they definitely DON'T return emails. And who wants to wait for someone to email you back (which they don't) when you have questions or concerns that need answering right away? read more

As I stand here confusing to loose money....I have been using Getaround for almost a month now avidly. Today I found out why their are such dreadful reviews. There was/is a Hollywood parade that cause me to get to the car much later than normal. I called in for support and was promised an extension at no cost to my own. That extension was for about 15mins (big whoop). I get into the car and it is not showing as a vehicle in my Uber app. I contact them again and George (really Jorge) tells me how much he understands and blah blah. He tells me that he gets let down when he "can't get his way either" I tell him I do sales/customer service mgmt and he is way out of line. Tells me he understands blah blah...makes me wait for a supervisor for over 30mons while trying to convince me to cancel the ride and rerequest. NO! I am not going to help make the company seem as if they know what they're doing when they don't. He tells me he's asking a supervisor for credits etc but also tells me they are unavailable because it's busy. This is beyond 30mins talk time. I couldn't take the insensitive conversation any further and decide to cancel and rebook. Told me I'd have my credit as soon as I cancelled trip. Incorrect again. I am now standing in a freezing cold parking lot waiting to get into the exact same car that I was told couldn't be used for Uber. If that's the case then how am I waiting to use it for Uber now while freezing my bit off in Hollywood? Smh....madness read more

Getaround has been a great company to work with. It is awesome to be able to rent the exact car of your choice and be able to pick it up effortlessly. You are able to unlock the car through your phone and pick it up whenever you want to. Its also less expensive than traditional rental car companies. Hopefully they open it up to international renters soon. read more

I have been sharing cars using Getaround since they started in Los Angeles and the overall experience has been excellent. I have high standards for customer service so when someone has an issue with one of my cars it is important to me to know that Getaround is committed to providing our guest with the same level of service that I would. Getaround has impressive representatives that are easy to reach so whenever a problem arises it can be addressed quickly. I feel like Getaround works with me as part of a cohesive team to make sure that our guests have the best car share experience possible. read more

Great way to make a few bucks if you have a car to spare. I was able to make a few bucks with my hubby's car while he was on deployment. The process to set it all up is a little involved, but they walk you through the process. It was smooth sailing for me. If you are renting a car, it is a fantastic alternative to the traditional route...convenient and way more flexibility. Customer service has been amazing. read more