I wish I had read some Yelp reviews before renting. I rented a car for a 24 hour period to visit with family 2 hours away. The vehicle was filthy inside and out. I did not notice until I arrived at my destination that the registration tags were expired, all 4 tires were spare, and one was completely bald. I notified the owner and submitted all concerns within the app, and I extended my rental by several hours because I was concerned about driving over 55mph on the freeway given the state of the tires. I submitted a refund request for the rental extension. Two days later I received a response stating "it appears that neither the vehicle nor a Getaround representative was contacted to help address the issue at the time. Unfortunately, this step is necessary for us to provide an immediate solution. In this case, the rental could have continued with assistance from our support team or the vehicle owner. As a result, I regret to inform you that as per our policy, we are unable to process a refund without the owner's approval." I responded with proof that I contacted both the owner and support during my rental (both of which went unanswered) and am waiting for a response. Regardless of the response, I would certainly recommend to avoid using Getaround! read more

Getaround - some of the unanswered communication sent to Getaround support - Car Share Services Near Me

Getaround is properly named as they do anything to 'Getaround' taking any accountability/responsibility for serious issues/unethical practices in their business. They do not care for customers - being fair or acting with honesty are not their values- GREED is the motive. The towing service, a money making scheme, no itemized statement provided to support the charges taken out of your account unauthorized. If you breakdown, safety is not a concern, even when a technician firmly states there was a safety issues from lack of proper maintenance by owner- that wasn't even acknowledged. Pictures I submitted showing the 'no tread/weakened tire wall that exploded during my drive on a canyon road were not reviewed. Upon further research; the rental vehicle profile on their archaic mobile app- had renter after renter having issues with car maintenance being performed. I was stranded for over a total of 8 hours in the middle of the night, harsh weather conditions, on a deserted, dark canyon road in a vehicle that had no power or electricity. I had to wait for operator of 24 hour roadside assistance for over an hour to start the process for help, on top of that when I finally was able to talk to help line, it was as if I was inconveniencing them, even told me to contact my insurance company that I initially tried to use for the rental but Getaround would not accept it since it was not available in a dropdown menu on the mobile app. So I added insurance from the app which made my rental that was already expensive more costly! The worst part is that the purchase of renting was to make income which was already significantly reduced by the cost of rental and insurance, then the car broke down and reduced my ability to make money to pay for things, and then I am charged with all these additional fees by Getaround, current bill was for 2 towing trips made same night which is unethical because the first towing service I was charged for didn't have jumper cables- so they did nothing and Getaround sends another tow to me and charges me AGAIN! That is beyond consumer abuse and profiting illegally! The insurance I was forced to purchase was worth nothing to me. What's worse is the rep on the phone told me that the towing would be assisted with because the first tow didn't have the required tools. Getaround charged me for 2 towing, while I didn't have a rental car that operates for over half the time I rented it, no insurance that actually helped me, and I was treated with disregard and disrespected by EVERY service person I interacted with- they have no phone number to call and everything is through email where they do not look at the problem only use scripted response to deny your claims. I have only experienced financial harm, aggravation, constant nagging for more money, not any real retribution for the nightmare I have been experiencing which now continues with asking me for more money for towing and paying for the incompetence of having to wait for another towing. This is the most unethical, discourteous place I have ever transacted business with! My rental was so expensive and it was only 3 days of renting and it only worked 20% of that time! Why does Getaround take no accountability for anything and do not instruct or require safety inspections on the vehicles they allow to be rented. At this point- Getaround epitomizes and is the quintessential textbook example of what an organization is NOT to do or say, or how to act with its customers. That is the reputation they serve PLEASE share this story and DO NOT give this deceptive, misleading, greedy company your business. And if you have been treated unfairly- DO SOMETHING...write letters, join groups, contact media, anything to take down this no good profit only consumer abusing company! read more

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This company is a scam! There is a copy of a bill they sent me after I confirmed I could keep car and extra day. I kept it for 10 extra hours and the owner came to my house and took his car and slapped on all these charges after confirmation from get around I could rent it another day. They are nuts! Plus cars are crap there old look like crap smell like smoke and then they send you something like the bill you see. They go into your bank account every hour to try and with draw large amounts of money. Don't use them! read more

Booked a rental car Saturday February 8th never left with the car super dirty looked like a mechanics dirty car and the brakes were metal to metal so I canceled/ended my rental because I feared for my life breaker felt like the vehicle wasn't going to stop . These people refuse to refund my money back uber is also unable to do anything to help me out when I actually work for them and there 0attnered read more

First time trying Getaround car rental (and the last). I rented a Prius on Saturday afternoon, the car died on the freeway four hours later. Plenty of gas, plenty of charge. Had to Uber home at a cost of $35 I called roadside assistance - closed Called support- voicemail Called owner- zero response. It's been two weeks of complete run around and zero credit or refund. read more

In my opinion, Uber needs to cut ties with the company "Getaround." Firstly, it's advertised that cars are $2/hour, which is completely not the case. Most of my rentals are $170/day at minimum, and that's considered cheap. If you're driving for Uber, you're making about $200/day if you stay out the whole 12 hours, so you'll go home with about $15/day after putting gas back into the car. I think it's completely unprofessional that I am sitting here waiting on a credit that has yet to hit my account. I was issued a car by Getaround that had been in an accident and is unable to drive. It's cold, the owner won't let me get my things out. I was promised a credit and a full refund. I can't get through on the phone, and nobody is responding to my emails. I've never in my life dealt with a company so unprofessional. The cars are beat up, most of them have mechanical issues and smell like smoke. I've had numerous people cancel their car on me once I've already arrived. Communication from anyone is horrible. I can't even put into words how disgusted I am. To make things worse, I left my wallet and AirPods in one of the cars, the owner told me I have to book another rental to get my things. is this the type of people "getaround" endorses read more

NIGHTMARE! RENTER, BEWARE! $1700 CHARGE FOR "CHECK ENGINE LIGHT" Firstly, we had no idea this could even happen. Much, much, less that it has happened to so many other customers. We live in DTLA and choose to commute by bike. When we need a car to pick up some boxes from our storage unit then we will rent a Getaround for a few hours. The distance from our apartment to the storage unit is 1.5 miles, a 4 min drive according to Google. On Nov. 13th my husband rented the Getaround for 3.5 hours. Solely to go to the storage unit then to our apartment. He took pictures before and after. Nothing was unusual or wrong with the car. He returned the car. Uneventful. We didn't give anything a second thought. On Nov. 19th Getaround emails my husband saying that because AFTER he returned the car, the "check engine light" turned on that they will be charging us $1700 for damages (including $200 for not reporting damages). We disputed this obviously. They want "proof" that we did not cause the "check engine light", but how? If there was nothing wrong when we had the car, drove the car no more than 5 miles total in less than 3.5 hours. Why would we ever think to take video or extra photos of a car that was seemingly fine. Furthermore, any car owner can attest to the fact that the "check engine light" can turn on for a myriad of different reasons at no specific time and disappear then reappear 2 weeks or more later. We never used the car excessively or got into an accident or caused any damage. If the "check engine light" turned on after the car was returned then it sounds like the owner needs to do the necessary maintenance to their car so that it can be in optimal working order to be rented. Getaround provided no proof to us that we in fact caused the light to turn on. They charged our credit card the $1700 and said there was nothing we could do about it. We have disputed and will continue to dispute this. We also called our credit card company and they are investigating. Link to the reddit where I see this nightmare scam has happened to other earnest users -- https://www.reddit.com/r/GetAround/comments/jovbpc/getaround_is_a_scam/ Has this happened to you? Any lawyers out there who want to help look into this bait and switch scam Getaround is running? Email me, hoolai.arvid@gmail.com read more

Getaround - Car Share Services Near Me

Would give it zero stars if I could. One of the people using the service hit my car on May 31st. It is now July 12th and although we have called and emailed several times no response regarding their insurance getting my car fixed. My car was parked on the street. The guy tried to drive away but his car was too damaged. We are looking into the insurance better business bureau and if there is a way to sue the driver. Do not use this business. read more

Getaround - This is the car the driver was using. - Car Share Services Near Me

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horrible used it one time they billed an invoice for 46$ and they took the liberty of change my invoice schedulesñd time for rental agreement. they are trying to scam me out of 1000$ for rent the car for less than 24hrs and then they removed the location to drop off the car off the app and couldnt get customer support to comply with there own terms they agreed to rent the car out for. Get Around is abusive and they breach there own contracts they offer. i suggest and highly recommend a different company for car rental and I highly recommend you guys contact a contract attorney to sue Get Around. read more

Wow--I used Getaround many times back before I had a car. This was many years ago and always pleasant (and I never had any issues nor was I accused of anything...) Fast forward to this June: I rented a 2009 Toyota Camry from "James" in SF for almost a week. We used the car locally and drove it maybe 7 times all week, returning it, as usual, in the same-if-not-better condition as when it was picked up. Imagine my shock when, yesterday, a full 7.5 weeks after I returned the vehicle, I received a $200 charge for "smoking." Same as so many of you folks out there. What a total scam this is! I'll be disputing this through my American Express and also researching class-action lawsuits--can't believe how common my story is among these Yelp reviews. When I contacted Getaround, they sent me a letter stating that the owner said the car smelled like smoke, so therefore is must be true, and I am liable. And they even pointed me to their "fee schedule," like, see, you agreed to this! Which, yes, I agreed to the rule that I'd be charged if I smoked in the car, however I DID NOT SMOKE in the vehicle. Seven weeks later and all of a sudden there's a STRONG smoke smell?? Wish I had read the reviews here before using Getaround again! Sad that they have gone this direction, wouldn't recommend, and wouldn't be surprised to see the company gone in the near future. read more

Horrific. Zero stars. This COULD be a successful company if they actually listened to customers and problem-solved. 1. Most cars are in poor condition. 2. Their process is riddled with problems. 3. Even if you return cars with more gas than when you picked it up, they charge you a fee, in my case $70. 4. They have contradictory written policies, some say incorrect information about gas fees and miles allowed within the app. 5. If you have toll charges, they add an extra $2.50 fee per toll. No real reason for this, since the car owner is required to have a toll account. It's a money grab. 6. It's moderately hard to reach them when you're driving one of their cars, it literally is not an option to call them if you are not currently on a trip. I have been emailing all day and most responses did not answer my questions AT ALL!!! 7. Most of the people I talk to were not in this country, very difficult communication. 8. Yesterday here were my charges for a 2013 Prius. $57 car rental $13 insurance $16 GetAround fee $70 gas fee $37 toll charges $60 (the gas I bought plus car wash/vacuum I paid at start of trip) ~ $250 costs So, I worked 11 hours and made $20 after these costs, which I will get in about 10 biz days after the $30 deposit hold is lifted!!!!!!!! No worth it!!!!!!!!!! "Annette" see photos w/CONTRADICTORY policy info. 10/04/2021 ANNETTE I have been emailing GetAround fir two days, I've received partial help and now I have not received any responses for 24 hours from any of your staff. When I tried to extend on Saturday, they created a new reservation on Sunday which I noticed within roughly an hour later and canceled it and now it's charging me a $35 fee. The app was glitching, because when I canceled the Sunday glitch reservation it ended up taking out my Saturday get around car from the Uber app. I had to call to get that fixed, I lost time cleaning the car and pick up as well as dealing with this glitch. Nobody from the company helps with ANYTHING!!! read more

Getaround - Fuel is to be at least equal to pickup. - Car Share Services Near Me

They charged me $500 (max deductible) for pre-existing damages and when I disputed it, they told me to take it up with the company that does the digital estimates for them. Hilarious considering they take a $100 claims management fee from you. I highly suspect them of committing insurance fraud since they are lying about the damages to bring up the cost and I guess the owner will get a free detail in the end or just pocket the money. It should have been a red flag already when we were asked to pay for fuel, but we didn't want to go through the hassle of disputing $6. Such shady practices and awful customer service. read more

Correction: ZERO stars. Unfortunately, I made the mistake of using this service again. So, my bad. Long story short: I rented a Prius for about 4 HOURS. I think that was around $36 or something around there. I NEEDED TO EXTEND IT another 5 HOURS. Which was another $60 something. And then some fees and fees for...whatever their "fees" are for. TAF??!! So for 9 HOURS (not 24) I paid over 100 DOLLARS FOR A PRIUS. AND NOT A NEW PRIUS!!! Not a baby Tesla. Not a Zipcar. Not a rental car which would have been maybe $65 for a similar size car (Enterprise) Or maybe $75 for one delivered to my doorstep (Kyte), both with 24-hour rental times - neither of which, by the way, are paying me to promote them (which is for comparison purposes only). But A FRICKIN PRIUS FOR 9 hours @ $100+ (I think it was $115, to be exact)!!! AND, I had to WALK 1.1 MILES TO GET TO THE CAR!!! Fine. My bad choice to use this Company's service again. Sucks that I didn't learn my lesson. Oh, well. I'll eat it. BUT THEN... "Ernie" decides to email me asking for proof that I refilled the tank? Not IF I did, but PROOF that I did? (Probably not "Ernie's" fault. Probably just doing what he/she/they are told. Perhaps an unknowing innocent doing the company's dirty work? Who knows.) Still, you've_ gotta be f-ing kidding me??!!! My response: "First of all, That car COST ME over $100 for that day because I EXTENDED IT to 9 HOURS TOTAL??!!! ABSOLUTELY RIDICULOUS!! The app NEVER PROMPTED ME to take a picture of the fuel when I started the trip, only to confirm it as 71%. Which I did. And I SUBMITTED A PICTURE OF THE FUEL LEVEL at the end of the trip showing 75% fuel. I'm gonna repeat/rephrase that for the folks in the back: The app USED TO prompt me to take a picture of the fuel level at the beginning of the trip. NOW, the app asks "Is this fuel level correct?" If it is, I click "yes" and it takes me to the next screen. IT NO LONGER PROMPTS ME TO TAKE A PHOTO OF THE FUEL LEVEL AT THE BEGINNING OF THE TRIP!!! BUT IT ABSOLUTELY PROMPTS ME AT THE END! Then, as if by some sort of trickery, the ending fuel level their system reports is less than the truth of the photo I submit - and they harass me? GTFOH!!! So now, ON TOP OF THE $100+ for a 9-hour rental (2016 Prius rental) and 1.1 MILE WALK TO GET THE CAR, you're REQUESTING THAT I SEND MORE PROOF SO YOU CAN MAKE MORE $?? When I DID MY INSPECTION PROPERLY THROUGH YOUR APP? What in the AF? WHAT AN AWFUL, AWFUL COMPANY!!" Yeah, no. I'm done. Good luck! p.s. Annette That you keep responding to my reviews with "policy" instead of reviewing and knowing, explicitly, the details of my rentals and communications with your company, is highly suspect. While sharing my email correspondence with your reps (a full digital / pictorial trail) would probably be helpful here for potential customers, I'm tiredT! Your pricing is NOT competitive and your service is FAR BELOW par. Getaround is scamming folks. Let's just call a spade a spade. For my stupidity and participation in this, you're welcome for the money I've already wasted on this company. And hopefully, instead of responding defensively, your company will implement policy changes. I've been in the service industry for many, many years. I have no reason to lie, and lie, and lie again about my experience with Getaround. It's been absolute shit. ****** The attached photos represent a 9-hour rental. Not 13. Not 24. But a 9 HOUR RENTAL! And now they're harassing me over a few measly bucks for gas??!! And they're asking me for a photo of the fuel level when I started the trip but the app didn't prompt me to take one???????!! I forgot to mention that if you need to change the duration you'd like to book, you can't do that in the app. You have to cancel the car and book again. Which I did. But because it was 2 hours before my original booking time I was charged a penalty of $21.10 , which I had to dispute - EVEN THOUGH THE CHANGE MEANT THAT I WAS RENTING THE CAR FOR LONGER! As you can see, I won that battle, which shouldn't have been a battle at all. And after a FEW PHONE CALLS WHILE I WAS ON SET WORKING, they refunded the booking amount of $72.20. They kept that 01 cent, lol. But that $115 for a 9-HOUR PRIUS RENTAL is all right here, along with the $5 and change they're now haggling with me about gas. Don't get it twisted. There's been no "misunderstanding" here. This company knows EXACTLY what they're doing. YOU KNOW WHO's HAPPY WITH GETAROUND? Their affiliates, employees, car owners, and fake 5-star reviews. DO YOUR RESEARCH FOLKS! I am not alone in what I'm sharing here. Google. Reviews. Go! And MAKE SURE you "Sort To" Most Recent, Most Critical, and/or Most Recommended. Then decide for yourself. Good luck out there, folks. Stay informed. Stay safe. read more

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. First off the very first time I asked to speak to a manager or supervisor I was told there are none how is there a company that does not have a manager a supervisor or somebody that is in charge that accounts can be escalated to if necessary I've never heard of such a thing. My second rental the vehicle was nowhere where it was posted that it was supposed to be so I contacted get around as it was advised in the app by the owner of the vehicle and get around could not tell me where the vehicle was they had no idea not even a estimated guess of where the vehicle could be so I had to pay somebody for them to drive me for 57 minutes just to find a car that was not there, still got no explanation as to what was going on or why that could have happened I was advised by the get around customer service rep to cancel my rental and I indicated to that customer service agent that I really needed a vehicle was the money going to be returned right away because I need to run another vehicle he insisted yes yes unfortunately no it wasn't so I called back I asked are you able to credit me for my vehicle so I can rent one instead of just refunding me can we do that no we couldn't he had no answers for me so finally after talking to him for the third time he was able to credit my account which I was very grateful for for $50 they can go towards another rental so when I tried doing it unfortunately it did not work it took all my money all over again so I had to call again that customer service rep was able to cancel it immediately the money did go right back to my account and she also credited me so I was very grateful for that experience with that customer service rep because I guess the reason why you didn't happen the first time was because it was credited to my account in a different currency I don't know I have no idea why that would happen no explanation nobody seems to have one. My third rental was not anything like the vehicle picture the paint was bubbling on top on the hood the inside of the vehicle was horribly disgustingly filthy you couldn't wipe a hand or a finger over it without it getting all over your hand I took photos which because of the Sun and reflection made it a little bit harder to see but you could see it I returned the vehicle with the same amount of gas if not a little bit more but they charged me a fuel charge because in my photo it's blurry and you can't really see it that great they also charged me a late fee because the whole time I was trying to return it the app was not working and I don't know if that was me but like I said I've had experience with this app when I tried returning the first vehicle I had to send by email on my photos because the app would not allow me so there has been a lot of technical issues with the actual app itself but my issue mostly is with their customer service my third rental on my way to it after I already rented it and I got the email verifying it and my pickup time and everything they they were charged they took the money out of my account I'm on my way there after securing a ride there which was 17 miles from my home and the owner indicates to me that the vehicle is not even returned by the previous runner so it's not going to be there he had no clue as to how get around would allow that vehicle to be rent it out when it hasn't even been checked in, of course you can only imagine how that is confusing and also frustrating with me cuz I've already had issues with this company so I call customer service and they advise me to call the owner and ask him if I know where the renter is first off why would I feel it's my business to do that second that is not my job third why would the owner feel obligated to tell me any of his personal business about his company or what he has going on that was just ridiculous suggestion and the fact that they even suggested it to me, blows my mind so I spent 27 minutes on hold with customer service after having a call back again the advised me to cancel it I asked him the same thing since it's within the hour and I cancel am I going to get the money right back because I need a vehicle yes I cancel it nothing same exact thing but this customer service rep offers me a whole beautiful $10 that doesn't even put gas on top of everything I've already went through with this company that was their suggestion to me after this morning already charging me on top of that horrible vehicle I rented before that which I did review and it is like I said should not even be able to be rented to do Uber or any other rideshare because I don't know why anybody would want to pay to write in such a dirty vehicle but this is my experience with them and I got a whole lot of no help from them. 1 star was generous read more

Worst experience ever. How can someone rent a car on the app that has so many scratches and a damaged bumper? It is absurd that someone would rent a car that looks like it is falling apart. The host patched up the car and kept the BEFORE pictures to be used for advertisement. Also, we cannot read the reviews. We can only see the rating (which is " conveniently" in a scale of 1 to 5, so a 3 doesn't look that bad). I rented TWO different cars that had multiple scratches, dents or a bumper almost falling apart, and both had a 3.5 rating. Also, some cars had ridiculously high deposit fees. I wanted to rent for only 4 hours and the deposit was $1500! I chose the highest insurance amount available but the deposit fee didn't change. Getaround is trash and needs to go out of business. read more

The support was great in getting me my refund immediately from this nightmare! The owner of the car masqueraded on the app as "Getaround" itself, but instead, it's a guy who owns 15 cars that are on the app. I had to call him to find the car, as there were nearly a dozen of the same make and model on the street. He was rude from the start, berated and insulted me, then hung up on me. After I finally found the car (up a hill, he was too lazy to park it at the bottom where he gave the address; I am 67 and had to walk up the gig hill), I got in, adjusted the seat and literally was starting the car when he, unannounced, banged as loud as possible on the window and ordered me out of the car! I thought he was carjacking me! Never identified himself at all, half my age, big guy. Scared the Hell out of me! Then he continued to insult me (calling me a "feeble old man"), got in the car, and drove away, leaving me high and dry and missing my entire day of activities and networking at a big music conference. Getaround needs to terminate this jackass's ability to rent his 15 cars out with them. This ruined my day and now I have to spend $500 for a hotel room. I sue sue this bastard (oh yeah, I also do law). read more

RENTER BEWARE OF BAIT AND SWITCH. I had a good experience until all was done and G-A charged $10.25 for a bridge toll for which I had used my own pass. When I complained I was told the info about how they handle tolls--specifically not to use your own pass--must have been missed by me. So I asked where it was. And the person at the firm could NOT find it on their website or in their app! And it was clearly not in the Guide to Renting on the website that I reviewed carefully. Apparently you have to know to pose the question because the info is not listed in any place they automatically show you. The best they could do is say that if I qualified--meaning what exactly?--I would receive a refund in 3 weeks. This is interest-free borrowing of my money--if they don't find a reason not to reimburse me. And if that, it is just THEFT! And I have no confidence in the firm to refund me given how the system is set up to blindside you. Bait and switch! Will never rent with this firm again. CROOKS. read more

On Saturday January 27 at around 2:30 pm, the car battery of the car I had rented from Getaround died and I was stuck for three hours waiting for help from Getaround. Getaround roadside assistance would not answer the phone. I was not able to use the car any longer. The car would not move. I was eventually told by a Getaround representative to lock the door, leave the keys inside the car and go home. I am frustrated and disappointed in my Getaround experience. I need a refund of the unused time that I already had paid for. I am also awaiting the return of my $150 deposit. If I do not receive my money back I will have no choice but to seek legal counsel and pursue all legal avenues to get a refund of the money I paid for a malfunctioning car. read more

Update: the immediate response they gave me below is the EXACT type of runaround they have been giving me for 7 months, AVOID THIS COMPANY. "we are working to resolve this" is the same thing I have heard for 7 months. continue on for my review GETAROUND CRASHED MY CAR AND HAS NOT PAID ME FOR OVER 7 MONTHS! Beware! They claim to have insurance and cover you if one of their employees or renters damages your car. NOT TRUE My partner and I put our 2009 Mazda6 on Getaround over 7 months ago. An employee came to take the car to install getaround connect. They crashed the car, we got an email stating that the car may be a total loss. Every time we follow up with them they give us the same response. Something along the lines of "sorry, we will reach out to you soon" or "Sorry, upgrading this to a supervisor, we will get back to you soon" I've attached the 6 months worth of worthless messages from Getaround "happiness team that includes" Danielle and Paul from Getaround are basically useless. For whatever getaround member reads this, this is regarding ticket number #3463056 our email is hellocarrr@gmail.com if anyone has had similar issues, please get in contact with us, we want to put together a press release and PR campaign warning people that Getaround will NOT pay you if they crash your car! You have been warned, here is the evidence. GETAROUND WILL NOT PAY YOU IF THEY CRASH YOUR CAR. read more

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Like others on here, I received a TOTALLY BOGUS $300 smoking fee after renting a car with Getaround. I do not smoke and I didn't smoke in their car. Also, like another reviewer Getaround provided me with photos, including a cup holder that had "ash residue". This is totally bogus and fraud and an attempt to extort money from me. In fact, I spoke with the owner of the car the day before rental and we discussed the smoking policy at length. He also said that he sometimes doesn't check after each use (which he didn't have time prior to me renting the car). The Getaround App does not have a phone number to call to dispute anything. I just keep getting emails from their "help desk" that are not helpful at all. Just accusatory. One said I'm getting blocked from the app/deactivated. It's so crazy because I've rented from them before and never had a problem. I've even rented this exact car from this owner and didn't have a problem. It's a total shake down for $300 and I repeat I NEVER SMOKED IN THE CAR. I DO NOT SMOKE AND I WAS THE ONLY PERSON IN THE CAR DURING MY RENTAL PERIOD. DO NOT USE GETAROUND. There has to be a better app with better customer service that doesn't just charge bogus fees willy nilly with no process to dispute. REPEAT DO NOT USE GETAROUND! claim #6972076 read more

Eventually, I received a refund for the fake smoking fee charge. Not sure if it's because of this review, the fraud-reported transaction, or just because getaround is a good business (kidding). They said, "After thorough investigation we have decided to refund you for the smoking fee.". I wonder what stopped them to do the investigation before charging me and causing all this headache? Btw the proof of me smoking in the car were photos of ashes in cupholders. Not too convincing.. I also think that it's not solely getaround's fault, but the host's as well. Blindly dropping claims on your clients isn't very welcoming. If you rent DTLA you probably used their cars - they all start with Z in the name. Anyway, this time I'm not going to update it back to 5 stars. After about 30-40 trips, I'm deleting my account and will never getaroung again. P.S.: for those who still use them, here's the "additional token of gratitude, a promo code FEEDBACK6877933 for your next weekday trip. It's valid for 20% off your reservation cost (excluding fees, taxes and insurance premiums), up to $20. The code is valid until August 31st, 2021." Enjoy. read more

I gave them every opportunity to make this better but the fact that they can't publicly accept that they made a mistake but instead is blaming it on bad communication and is saying that is why they are refunding money that they charged me and is waving the extra miles fee when they should have just said "I'm sorry. We messed up we credit back the money that we accidentally charged you with and we cleared up the extra mile fee that you did not drive" also there $50 dollars that they shouldn't have charged me with that made my bank have an insufficient account balance fee of $35. Do you know how they fixed that? They gave me a $5 credit for my next rental. read more

Getaround - The ride that they supposedly switched me into since the car that I reserved did not even run. - Car Share Services Near Me

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Unfortunately, I can no longer refer this service. Having no need to own a vehicle since neither my husband or I work outside the home we found this service and really loved it when wanting a vehicle for a few hours for errands. We have used the service at least 10-12 times. Even when there has been issues with the rental Get Around's customer service always supplied a solution. However, just after the company went public we noticed a severe hike in the deposit fee. A typical deposit for use of a vehicle for a few hours skyrocketed from $300-$350 to $1000-1500. How? Why? When a vehicle is rented it's necessary to add insurance so it shouldn't be an insurance issue. Stockholders did you have anything to do with it? read more

I showed up to a car that was filthy dirty, and had noticeable exterior damage on every side of the car. I immediately contacted get around to either switch the car or get a refund. Seven hours, three phone calls, and two unanswered emails later I was told I couldn't get a refund. I literally never drove the car, because I reached out to get around as soon as I arrived and saw the condition of the car. I would never recommend this app to anyone because if something goes wrong, you will not get your money back. This car was supposed to be used for rideshare, and presentation is everything. If people think that I'm a reckless driver because my car is all banged up, and think I'm dirty because the car is filthy. It affects my driver rating and the confidence the customer has in y driving. Perception is everything, and this was a terrible way to handle issues involving the car that had nothing to do with me. As far as I'm concerned, they stole my money. read more

I love Getaround - it is so much cheaper than renting a car and i'm very satisfied with the service. Additionally the support team is very helpful. For example they alerted me about an issue and we were able to solve it easily. I was very satisfied with the quality of support. The whole experience exceeded my expectations read more

They are horrible, with so many hidden fees and unnecessarily expensive pricing. Then, a few days later, you keep getting charges on your cards for no reason. read more

Worst worst app I have ever used in my life. They scammed me $600 for a small scratch that I did not do. And threatened to take legal action if I did not pay without any proof it happened during my rental. I will never be using this app ever again. Please stay away. read more

Didn't even get to use the service. I paid for a five day rental and was charged for it. Then twice the amount. Then refunded most of it, leaving them with 145.19 for nothing. I didn't reserve a car!! Nothing!! After Inquiring with their "happiness representatives"(), I figured out that I needed to send a photo with my ID. Oh! I'm glad to discover this after they took all that money only and only refunded a fraction back! Actually I'm not. They didn't touch on why they still have my money and they are not refunding it. They couldn't even explain why I was charged so much in the first place! They are simply thieves with a nice app/website. I went with Hertz... read more

Beware of Getaround . One of their drivers hit my car. I have a dash cam to prove it. The driver had a false insurance card. I went to Getaround they passed me on to a third party administrator Davie's Grp.. Both Getaround and Davie's have ghosted me. It has been 45 business days since the accident. I am contacting Consumer Affairs and the Insurance Comissioner. And will be taking them to court. It's been a nightmare read more

They've said I damaged a car with about $2k in damages. I never saw any damage before or after I left the car. I've asked for proof they won't respond. I've disputed it, no response. You can't get in touch with anyone in real time, no phone contact. This past weekend they drained my bank account to acquire the "damage fee" on a car I never damaged. I've asked them to reasonably work with me, but can't get a response. Beware; this is a very unethical company taking advantage of their customers and the payment information you put on file with them. I would definitely think twice and read the other reviews before renting from this company. They've since responded to me on here yo send them my info. But, there's no where to send it to. ‍ read more

I rented a car at this company, for 7 days, but I stayed only 4 days with the car, they reimbursed me the rent for the next day but did not reimburse the security deposit, several times I called this company to have my refund 11 days, being 9 business days until today I don't have my refund, don't rent cars at this company, Hertz and better Return car in 03/09/2020 today's is 03/20/2020 No refund read more

Getaround - Getaround No rental car this company nobody - Car Share Services Near Me

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DO NOT trust this company with your payment information. They will make FRAUDULENT charges to your card and NOT RESPOND to messages. I received a receipt for the trip but then there is a 2nd fee for a ridiculous amount of money, no explanation, no receipt, nothing just Getaround TAKING money out of my account! Once a trip is over there is no phone number available to reach the company and you can only contact them via the APP. This is really B.S. as I wait on hold with my bank to report the fraudulent charge. I will NEVER trust Getaround again and neither should you! This is criminal, literally TAKING money from customer's accounts! It's theft!!!!!!!! NOTE: A Getaround person responded to this review asking me to respond to the email. THERE'S BEEN NO EMAIL AND NO RESPONSE TO MY INITIAL MESSAGE SENT VIA THE APP ABOUT THE FRAUDULENT CHARGE. read more

An update to my original post. If I didn't say it loud enough. Let me repeat it even louder. DON'T RENT YOUR CAR OUT TO GETAROUND. I filed my claim months ago. I was told to upload photos of the damage, write out my claim, and upload invoices for the cost of the damage. When you rent your car out with this company. They take 20 dollars out of your bank account, for full coverage insurance. Even if you have full coverage on your car already. They still take 20 out a month to cover any damages. I have yet to receive my check to cover all damages. Now the company has decided to ignore me and now I'm playing a cat-and-mouse game. I can't even begin to tell you, how many emails I've sent, and how many times the company keeps telling me, someone will get back to you. My claim representative and the company intentionally are trying to run out the clock and not pay a dime. When I call I can't get through. Unless I'm renting out my car or I'm the customer. Then I'm told again after I've already uploaded invoices. To upload invoices again. Then I'm told I need to pay for all damages in advance and then they'll reimburse me. Only to be told, that the invoices I uploaded. They can barely see the imprint on the invoices and that's why they haven't paid me. Even though the invoices have been professionally printed out by Volkswagen. I provided invoices, along with 45 pictures of the damage to my vehicle. Oh! Before I forget. The thieves smoked in my car Though I wrote out "No Smoking In Car." The company is purposely making it difficult for me to get reimbursed. They want to take but they damn sure don't want to pay out any money. This is a scam and my advice is if you want to make extra money. Skate past this company real fast or run ‍ and don't look back. You will suffer greatly if you rent your car out with Getaround. PS: If you come across a review that claims the company is A plus and one of the best companies to rent your car out with. Then someone within the company. Just got a big (fat) bonus check. To purposely lie and try to ruin my review. read more

I'm being charged more than $2,000 for damage that doesn't even exist on the car that I rented two weeks ago! As you can see on the images the pre and post photos show the car in the same exact condition. Despite this, Getaround is somehow saying the damage on the car is worth $3000? This sounds like fraud to me! To make matters worse, their customer service is diabolical! They'll give you a mix of canned answers with typos that leave you more questions than answers, plus there's no way to directly talk to them by phone. Literally everything is by email and you're left on your own to address any issues that come up. Completely unprofessional and unacceptable. If any Getaround customer service person reads this, the ticket number in question is #5724782. read more

Getaround - Pre-inspection photo - Car Share Services Near Me

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My rental was for 62 hours and almost $300. My complaints are as follows: FALSE ADVERTISING: -- The Exterior--The car depicted on the app did not show pictures of the caved in dents, scrapes, and lack of cleanliness. The pictures on the app were perfect. The auto locks were hit or miss using the key-remote. -- The Interior-- Speakers were blown out and the automatic trunk wouldn't open. It was filthy (stains, spots on windshield, and filth on floor). SAFETY: -- Expired insurance card provided in the glove compartment-- I had initially emailed Getaround to inquire on the insurance provided and they assured me that the valid insurance card was in the car. HEALTH: -- The cleanliness was not up to CDC standards (in the midst of the COVID pandemic). RESOLUTION: -- They offered me a $10 coupon for my next rental. They haven't returned my last email (over 48 hours ago). UPDATE: 7/7/'20 Getaround has emailed me saying that "...unfortunately that is part of the nature of car sharing" (in regards to the misleading images, broken speakers plus locks, and filthy interior). There has not been any mention on the health standards taken into precaution in regards to cleanliness (CDC regulations for ride sharing). They informed me that the vehicle is no longer on the app, but what does that do for the customer that has already spent the money on this experience? I was offered another coupon for my next rental experience with Getaround. This is not resolved. I have emailed them back. To be continued (hopefully not another coupon). read more

DO NOT RENT OUT YOUR CAR ON THIS APP!!! A lot of these negative reviews are from the customers renting the cars but can you imagine being a person who is renting their own car through Getaround? It is HELL!!!! I rented my car out for a few months and more than half of the time my car would come back damaged and/or dirty. The first time my passengers side mirror was shattered. The second time there was a huge scrape on the side of my car, the third time there was bumper damage, and the last time my car came back completely filthy with cigarettes, weed, and trash everywhere. The last time I ever rented it out, I kept asking the renter where my car is because I need it now and he said "well I need to find some money so I can put some gas in it and drive it back to you... I'm gonna ask my dad." And yes, it came back with gas empty. And they stole all of my little "extras" in the car, like mints, hand wipes, and quarters for the meters. So why in the world would it be worth a mere $25 a day to rent out your car then spend HOURS on the phone filing claims, driving all over town to get your car fixed and cleaned, and trying to communicate with the ineffective staff at Getaround????? This app is a total nightmare for people who rent out their cars and it sounds like it's also a nightmare for people who rent the cars too. The customer service is a nightmare too. I should have tallied up how many times I called them for just one issue and how much time I spent running around town to get my car fixed. IT IS NOT WORTH IT TO RENT OUT YOUR CAR ON THIS APP!!!! read more

Okay. So I rented a car with Getaround. It's been 7 days since I returned the vehicle. However, my $300 deposit hasn't been refunded to me per Getaround's deposit refund policy. Also, no customer support phone number. That seems a bit suspicious. I also submitted a ticket through they're support portal and no response. So I guess this business just picks and chooses who to help or refund? Avoid this service at all costs. Buy a car if you have to. Also i called my bank and asked them if any pending deposits from Getaround were coming into my account. My bank said there was no incoming deposit from Getaround. I initiated a dispute and charge back. This place doesn't even give you your deposit back. Just dispute the charges, I'm sure they're merchant accounts will be affected. read more

They are so fraudulent example you can rent car for day but car mileage limit is 20 miles during usage they say standard is 200miles yet most postings have further mileage limits like 20 miles lol I've started to really document read more

We used this app and have come to regret it. It all seemed to be going well but when we went to pick up our rental we found out that the party that had been renting the car extended the rental and we were not informed. So we couldn't rent the car. We spoke to customer service, they set up another rental (more driving around to get there to pick it up and it took about another hour to sort it all out). We were told that it had to be treated as a completely new rental, so we had to start over with a new deposit but the original rental fee and deposit would be refunded to us that same day. Well it's been almost 2 months of going back and forth with them and still no refund. So not only did we waste an extra hour of our time going to pick up a car that was already rented out, but we were double charged and have not been refunded our money. So if you like to waste time and money, go ahead give them a try! read more

Negative stars if possible. Reserved a car in Vegas, tried Getaround for the first time since we all know that sadly renting cars isn't how it used to be pre-covid. For what I paid, I am SHOCKED that this car was even allowed on the platform. Car was cosmetically banged up, all kinds of scratches and dents on the ouside. The worst was when I opened the door, it REEKED of bad body odor. So bad I had to go buy an air freshner at CVS. Trash on the floor as well from a fast food run, gross. No backup camera. To sum it up, all week I prayed that the car wouldn't fall apart on me. Brakes were squeaking. So much shaking at stoplights. Felt every single bump in the ground. No power. Wanted to trade it out and the owner said I had to call customer service. Such the thing one wants to do on their vacation, call and wait on a customer service line. Rep was not helpful, said b/c I basically had the car past the "intro period" (3 hours or something?) I couldn't trade it in. I'd have to cancel the rental and start over. LAST thing one wants to do, dealing with this hassle. So I kept the car and just prayed. Thankfully I came out in one piece but didn't do too much driving. When sending a letter to customer service, they offered me a $30 voucher for FUTURE USE. I made it clear I'd never be using this service again plus telling eveyrone I know to steer clear as well. To offer me a voucher for future use is completely patronizing. They obviously can give a sh!t about their customers. NEVER AGAIN. read more