So I've gone to and ordered from Arianna's Lakeside since we first moved into this house back in…read morethe early 2000's. Semi-weekly lunches when i worked up the road at Dr. Circeo's office. ALWAYS recommended them because of food/service/atmosphere. NOT TODAY!! Last night, we ordered pizza, calzone, and two deserts. $70+ after food, service, delivery, tip etc. Get a text @8pm that it would arrive around 9pm, a little later an updated ETA of 9:30pm. Cool. we are watching a movie upstairs, no big, i'll get a text or something when on the way. NO, crickets from that point on. 9:30 comes and goes, nothing, i check my phone, NO text, nothing. close to 10pm now i decide to just check out side incase they are lost (it happens). THERE IS MY FOOD, sitting on my front steps, for god knows how long. No door bell rung, no text made. Couldn't call and complain, because they were closed.
When i called today to complain/request refund, I'm told the owner- Tony, was the delivery guy, he had other deliveries to make. he Knocked...so they will refund the tip. THE TIP!? no. there is a working doorbell, it's a camera, it lights up when you walk onto the porch. you were able to text me that you were changing the ETA...why not that it was delivered. but you knocked. ok, cool, my food was cold, there were bugs on my porch flying around the boxes. YUCK! NO - several times i had to call to try and talk with "Tony" today, to no avail, finally i get a call back from Maria, they person i had spoken with each time, she said they would replace the food. NO, at this point, no, Refund. I don't need more pizza that will arrive cold and squishy and be left in the dark. She said she'd get right back with me as she could not authorize. I've heard nothing for hours. i DO NOT RECOMEND ANYMORE! Their service was once great, always pleasant and nice. It's easier to just go to dominos, at least when they mess up i get my money back!