I reached out to this local music store for advice on my two ukaleles. They are family heirlooms…read morethat I guess are each at least 70 years old. Since I don't know what I don't know, I was given information about them from two lovely gentlemen Jeff and Brian. Thank you both for your sense of humor, information on how to travel with them safely and also your outstanding customer service. Thank you again!

We very helpful with replacing a string I had popped on a violin I had checked out from the…read morelibrary. The library had just gotten the violin recently, but didn't include rosin. The staff were nice enough to donate a piece of rosin for the library's instrument, and helped replace the string, and tuned afterwards. :)

I've been wanting to learn how to play a different instrument so I decided to check this spot out…read more This is a chain establishment that offers musical instruments, audio gear & accessories, plus rental & repair services and even lessons. The guys that were there were knowledgeable, friendly, and very helpful. I decided to sign up for guitar & piano lessons which I'm super excited to get started. They were ever playing their instruments which was nice to witness cause it definitely made the place even more of a vibe. They also have children lessons, cater to schools in the area, and much more. If you're looking to do anything dealing with musical arts, repairs, or need to rent an instrument, give this place a try you 9/10 might find what you're looking for.

I've never set foot in this place until today to pick up an instrument & book. My daughter is…read morerenting an instrument for school. I ordered everything online & turned out I ordered something I didn't need. This was quickly & painlessly fixed. Gentleman was incredibly helpful to the point that he answered all of my questions before I could ask. I left well informed & feeling happy I didn't choose the rival more expensive store.

Outstanding guitar luthier. I literally called 15 guitar/music shops within a 75 mile radius of my…read morehome trying to find a luthier that could/would replace the truss rods on my 1978 Rickenbacker 4001 bass, Jack was the only one that said he could and would do it. The others made it sound like this was some huge repair job. JP got it done and the bill was amazingly low. Highly recommend this guitar guru, he's my go to guy now for projects like this, check out his web page, he's been at this awhile and has done some amazing work on guitars. Thanks Jack!

I brought a guitar to JP guitars for a fret level and crown because it was experiencing some…read moreunusual fret buzz on the lower frets. I have done guitar setups and basic repair for 20+ years and a good setup did not alleviate the buzz. Jack gave an estimate turnaround of one week. 10 days later I inquired about the status. Nothing has been done yet. 2 hours later I was called to come pick up the guitar. The guitar had been setup, but has not been leveled or crowned, because Jack forgot to do it. Another week goes by and I'm called to pick it up again. Jack's apprentice told me that he, not Jack, did the fret level, which surprised me, but I assumed he was capable. I did expect Jack to do the repair, however, because that's what I was paying for. $180 out the door. The action had been set high, but I figured "Maybe Jack like it that way", so I took it home and set it up. 1.5mm on the high E, 2.0mm on the low E, slight neck relief. The same frets buzzed, in the same way as before. I am confident that no fretwork was done. I called Jack and told him the problem was still there and that I had expected him to do the job, not his apprentice. Jack said that he did the level, so did his apprentice lie? Did Jack? Jack told me that my action (1.5-2.0mm) was too low, then demanded that I bring another guitar to him to prove that the problem was the guitar, not me. I did not get a refund. I later took the guitar to another repair shop where I was told that a competent fretjob would have alleviated the buzz where it was occurring. Look, I've seen Jack's guitars in his shop and they're beautiful. I have no doubt that they also play beautifully. But, as far as my guitar was concerned, something didn't happen right. Either Jack's apprentice did the job (which I didn't pay him to do), or Jack did the job poorly (which I payed him to do well), or it didn't get done at all (which is theft). Not saying he isn't a good luthier, I just did not have a good experience whatsoever.

Just fantabulous. A few things set them apart from other instrument techs that I've used over the…read moreyears: 1) Their work is good. Like really, really good. My clarinets and saxophones are very happy. 2) They're honest. No upsell - you get an estimate, ends up being the final amount invoiced. 3) Great Value for the money. 4) They run their business like a business - online appointments, scheduling, get the work done. The folks here love what they do and it shows.

BandWright is top-notch. Honest, down to earth folks with great repair skills and a fleet of…read morequality tools to help them get the job done well. If you're tired of running to the bigbox store and want a more personal touch and to speak to an actual technician, Bandwright is the place to go.

I'll update my rating because I realize I was a bit harsh with only 2*, and I do want to support…read moreharp stores, but it was the average of my 3 visits to this store, and if you read my old review I had a lot of positive things to say as well. Maybe things have been better for other people in recent years. I moved away and haven't been back, so I don't know. Please see previous review for more info. I agree with all the other reviewers about the (usually) friendly employees, great selection of music, harps, etc. Very generous with sharing knowledge, giving advice, etc. Another reviewer is telling me to "Get over it!," so to respond: Yes, all harpists know that strings can break for any reason, or no reason at all. Strings break just because they feel like it. Strings break when you look at them the wrong way. My complaint was that while strings from another store did not break with abnormal frequency, and the old strings on my harp were not breaking with abnormal frequency, the strings I bought from this store did nothing but break. Constantly. In different places on the string, so it wasn't due to a rough edge on the harp or anything. Maybe the strings were old, maybe they were stored in bad conditions, or maybe they were shipped from the manufacturer to the store defective. In the 5/6 years since, I've never had strings that bad, so who knows. If the store cared, they could've gotten back to me and never did, and if they had demonstrated good communication my review would've likely been 4 or 5*. $160 is a pretty penny to waste when you're 22 years-old and making minimum wage.

Fantastic resource center for both lever and pedal harpist! Expansive sheet/book music for all…read morelevels and styles. Supplies in abundance. Excellent teachers. Good inventory of pedal and lever harps both on consignment and new. Knowledgeable and helpful staff who will take the time to really listen and try to find the best harp for your needs. ALWAYS polite and professional.

Aaron has been working on my guitars for a year and a half!…read more From the first time we met, he was warm, professional and knowledgeable, I am a Professional Performing Musician. I used to have my work done at Mike Lulls Guitar Works. When Mike passed, I was desperately looking for a Luthier. When Aaron told me that apprenticed under Mike, I was overjoyed!!! When I initially took my first guitars to Aaron, it was to do some minor "Tweaks". After seeing AND feeling the quality of his work, I ended up taking all of my "Immediate Rotation" of guitars for him to work on!! In closing, Aaron was ALWAYS fair and accommodating. I am still taking my instruments to him! Simply put..... A GREAT LUTHIER!!! Thanks Aaron all of your hard work!!! Craig Coleman

awesome service with no wait and great value $$$ ,,,and a fun time hanging out while he works!read more

Our grand was in real need of a tuning since it had been a few years. He drove a long way and got…read moreus in quickly. Price was reasonable compared with some others in the are. He did a great job, was super nice and even fixed a squeaky pedal. We will definitely use him again.

I had inherited an antique piano and wasn't sure where to start. Nathan was able to tune the piano…read moreas well as fix the music stand and repair missing knobs. Pleased with his quality of work and professionalism.

quite a drive for me living just south of Olympia, but well worth it, next time will give myself…read moremore time to enjoy the area & this amazing music shop. found Crossroads had the Martin in stock I was looking for thru the Martin website, had tried a big box music store near Seattle but pretty much ignored so walking into Crossroads & immediately greeted & attended to by Sara, one of the owners of the "mom & pop" musical instrument shop was very pleasant. The Martin Jr in stock was hanging with the other guitars was ready to play & she set me up to try it out. They had a good selection Martin accessories including a good assortment of guitar strings including the Martin brand so I also bought a spare set of the Martin LifeSpan Phosphor Bronze Light strings. I was short on time so did not get a chance to fully take in the ambience & experience of Dan & Sara's music store, but reading up on Crossroads before hand on their website & stepping into their store, I felt the warm embrace of some good vibes, and appreciate their community involvement in local music events in this very charming waterfront town. I like contributing to local businesses so I not only walked away with a very nice Martin acoustic electric guitar, it felt rewarding to give back. I hope to explore more of the Washington peninsula & look forward taking more time visiting Port Townsend & Crossroads Music.

Great selection! They had many more Ukes than your average Guitar Center and many higher end models…read moreincluding KK and Martin that can be hard to find even in Seattle and Bellevue. The owners were friendly and helpful and encouraged trying out different ideals. (I loved the wonderful KK baritone) and gave useful and helpful tips on restringing. My kind of music store - they are passionate about their stuff and it shows.