Stay clear of Giant RV. I'm sure you will be treated well from their sales department. Salespeople are charmers. But before you buy you should check out their service department as you will most likely use them after your purchase. We purchased our RV out of state, but used Giant RV for our recalls because they were the closest dealership to us. I wished I would have read the reviews before we took our RV to them on April 24. After a few weeks we contacted our service advisor Tom Horgan, as we were not being updated on any information. We were told that they were waiting on parts. After about 5 weeks I asked if they knew if the part from Suburban had been shipped out yet and if they had a tracking number and I was told "be patient these things take time" and "in all my years in service I've never been given a tracking number" and "it's out in the shipping world somewhere". He showed no interest looking into where our part was. So we contacted Suburban ourselves and was told they shipped the part out in early May and tracking showed Giant RV received it 2 days later. At this point that was 6 weeks ago. Our service advisor states they never received it and said "unfortunately for you we will have to start this process all over". Another comment from our service advisor was "unfortunately for you we can't release your RV to you due to safety issues on the recall". After contacting Suburban, they sent the part out next day and provide us with a tracking number. How much longer would have our RV sat on their lot if we haven't gotten involved? Then when we finally got our RV back, it looked like a 9yr. old caulked around the stove, two screw grommets were missing and the ignitor is not working. We contacted Giant RV to get this fixed. After our previous experience will were not willing to have our RV held hostage on their lot for weeks, possibly months, so we asked for a same day appointment to have it looked at it. We were even willing to bring it down for inspection and then reschedule for the fix, a normal practice used by other dealerships. All we wanted was the ignitor fix, I order new grommets and cleaned the caulking around the stove. We even removed the microwave for easy access. They absolutely will NOT do a same day appointments or even have a technician look at it on you appointment day. Appointments are a parking spot on their lot to be queued in with "170" other RVs, and don't forget while it sits there, they are not responsible for theft or vandalism and they recommend removing all your personal items before leaving it with them. Never did I receive an apology or even the slightest amount of care from the service advisor or the service manager Tom Decker. We will be taking our RV somewhere else to have it fix and pay out of pocket for what they broke. read more

Buying a trailer was not only a big move but definitely scary. We first went to to Giant RV in Montclair and honestly they were great. Jake is an awesome salesman and certainly deserves your sale. We had a budget and unfortunately there really wasn't anything for us. Second stop, Family RV and let me tell you they are great but again could not find anything in our budget.We also stopped by Mike Thompson RV now that was a complete waste of time Nothing good about them. Now, Giant RV Colton..., Jordon was our salesman and he was always considerate to our budget and showed us a 2017 Sunset Trail that had just arrived at the lot. There was a little communication problem at one point but let me tell you these guys turned it around and made us beyond happy. Rodney Guetti, you were truly the reason we didn't walk away. Your lighthearted humor, and willingness to let us vent made the deal that much more easier. Monica he is a great guy. Reuben Ramirez gave us our walk through and made sure we understood how all the bells and whistles worked. As a few things were being looked at on the trailer we walked to the store across the parking lot to make use of the generous gift card they gave us, Chuck was nice enough to assist us with the items we needed. We would recommend Giant RV to anyone looking to purchase a new or used memory maker. read more

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Was a really nice experience here at Giant RV. We walked in just too LOOK & Miguel grabbed us & asked what we were looking for & he showed us exactly what we wanted. So needless too say we walked out with our FIRST Toy Hauler. The Manager was awesome & helpful! Even CC in Finance was absolutely incredible & so sweet! & the fact that Ruben explained in detail on everything on the trailer just to make sure we were good before we left. We were very pleased w/ everyone's help & customer service. Thanks Miguel for the awesome picture!! :) read more

Giant RV - Attitude Toy Hauler - RV Dealers Near Me - Colton, California

Jordan helped us find the perfect travel trailer for us! We are more than pleased with our purchase! The finance department is top notch too. Everyone was patient, listened to our specific needs and got us what we were looking for where no one else we tried could put us on the road. Definitely will return for the ever anticipated upgrade! read more

Horrible customer service. Rude and the manager is too good to speak to you. Go somewhere else if you actually wanted to be treated like a valuable customer read more

Never a thank you from the management of Giant RV, salesman not familiar with what they are selling.

Everyone was amazing to us! DJ, Cecelia, Lisa, Ryan, Ron & Everybody in between are the Best In Town! We are so beyond happy to work & buy from them! We are going to see this world in style! Thank you EVERYBODY! read more

Giant RV - RV Dealers Near Me - Colton, California

I had to get my hitch adjusted and couldn't be more happy with the service I received. I was greeted right away and was assigned to work with Danny, who facilitated the work to his technician, Juan, who completed the work very quickly. The hitch was properly adjusted and I was back on the road within an hour. read more

After going through the approval process, I found out the Tavel trailer I was approved for was sold to someone else. This left me with financing for a travel trailer they did not have. After running my credit several times and downgrading my credit score. I still don't have a travel trailer. I was offered an inferior unit and a used unit and a professional response of " we don't have one, what do you want me to do." That was from their sales manager. I was also told I could order one, but it would take 6 months to a year if they were able to get one. To be fair, I was told this unit was previously sold but the buyer did not get approved for financing. Ultimately I was told the previous deal was not going to work so I was offered the opportunity to purchase the trailer. It appears they are stacking buyers to make sure they sell whatever they have. Had I know they have limited inventory, I would have never shopped at GIANT RV. I have never been emotional about purchasing any material thing but the back and forth was classic bait and switch sales tactics. I'm very disappointed. To the owners of GIANT RV. Please don't respond with a canned response, that will just infuriate me even more. Leave this alone, you were wrong and you know it. Treat your potential customers better and be up front and honest. I supposed that's a lot to ask from someone that has to sell to make a paycheck. Now with my credit score damaged from their inquiries, I have to start the process all over again. read more

I would recommend Giant RV in Colton a million times! The staff has a very genuine way to make you feel like family. Jason Cooke in sales and CC in Finance worked so hard for us! They didn't stop until we had exactly what we wanted. They did this with grace and a smile! I never felt like I was bothering them and they were so pleasant during every interaction. Jason is so down to earth and made us feel comfortable and seen from the time we called the dealership. Jason even called me on Mother's Day to wish me a great day! He didn't have to do that! The sale was already done. He is genuinely a great guy and it shows. I also have to mention Steven too! Steven was so patient and kind when we were doing the final walk through for our trailer. He also went above and beyond to make sure we knew EVERYTHING we needed to know about everything to do with our travel trailer. You can also tell he is a genuinely great person. I don't know how Giant RV found all these amazing employees but they did. I highly recommend you go see these guys for yourself! I bet you will feel like you've made some great new friends. Thank you to the entire team for being so patient and kind to my family. We will definitely see you all again! read more

Thank you Bradley and MikeThese two made our experience fun and painless. No pressure sales from Bradley he is friendly, listened to what we wanted and took his time showing us around. We had all the time in the world to make our decision. He answered all our questions! We chose Forrest On our day of pick up we met Mike he is friendly & funny gave us the rundown and went over everything in detail. He answered all our questions. Love the hands on teaching and letting us know we can call him with any questions. We are on our 1st adventure making memories! Enjoying Life Thanks you two & you guys are great read more

I have been a customer of giant Rv for over7 years. I have purchased 2 trailers and will be working on 3rd soon but it may not be from them. I use to get great service from the service rep by the name of Shawn. If I couldn't be there when service close which has been 5 Shawn had no problem with me picking it up on any Saturday as long as I told him. He left the company and now I am stuck with a guy named Jeffery who refuses to work with me on time and day of pick up. He refuses to let me pick up MY TRAILER after 4 not 1 min or a Saturday unless he is there which means I had to wait month for to pick up MY TRAILER for just a awning fabric replacement. From day one he has been a problem with telling me how much he hates his job. Customer service is all about trying to accommodate the customer. I was in customer service for over 15 years. read more

Jeffery Runnels in Service & warranty has helped me on several minor warranty items on our 2022 travel trailer. He & Laura have both made it very easy to deal with & have been extremely informative on our experience thus far with our trailer. I highly recommend Giant Rv cause of our experience with them. read more

Worst place ever. Worst customer service. They are super nice getting you to buy and then the second the contract is signed they don't care about you anymore. Our brand new trailer has been in the shop for over 2 months. We had it home for a week!! Ridiculous. We have been making payments on something we don't have. Run from this place. Lawyer is now involved! read more

I'll start by saying in a place like this inventory brings the clients, customer service keeps them. I'd give this place 1 star if it were not for the good experience I had working with Herb and the sales team when I bought my RV a little over a year ago. Here's where it all went wrong. I took it in for my first service / oil change and to get an estimate for a little body work I needed done due to miscalculated space while trying to move the RV in my driveway. I had already gotten an estimate for the body work and was warned by the initial shop that the parts were hit or Miss in terms of availablity. When I got to the service appointment at Giant RV for the drop off I was assigned to service tech Jerry, after going over my concerns in detail and all of the warranty items I wanted fixed he spent some time convincing me that they would be the better place to get the body work done and get the parts faster than an outside shop. Jerry was a nice guy at first but man he was unorganized & a horrible communicator after getting my commitment to allow them to handle the service and body work. What was initially supposed to be a 3-4 week repair dragged on. I began following up to see where we were at, I would leave messages and they would go unrespponded to for days. I would follow up and found it extremely hard to get ahold of Jerry. When I would get ahold of him he would put me on hold to "check" on my rig and the status each time giving me the run around on time frames etc. after 3 months passed and I was frustrated at the fact I was not getting any updates or clear info on my rig and was paying the payments and insurance for a ride I couldn't use so I asked to speak to his manager... Tom is his manager and once I contacted him all of a sudden Jerry was there to update me letting me know of the back order issues and the fact that my RV was not yet finished. He said he would stay on top of the parts people to help get my RV out right away so I didn't have to miss any more trips.. another month went by and the updates were scarce. I finally reached out to Tom again and asked him to take over and help get to the bottom of the issues and lack of communication. He had an update to me quickly and let me know that according to the service team the work had been done with the exception of a missing molding.. he sent me pictures of it and told me I could pick the RV up so I can camp while we waited on the part. He passed me back to Jerry to schedule a pick up date. Mind you this is close to 6 months after I dropped my RV off... I get to the service department at my scheduled pick up time and Jerry was out to lunch... I waited 30 minutes before another service writer offered to help me go over the RV and collect my payment so I could leave. The body work looked good on one side and the color sanding and buffing on the other side had not been touched which I was immediately frustrated about. We went over all of the warranty work and most of it was done with the exception of 1 item which I was told could be addressed when I returned for the missing molding. I reluctantly paid the bill, got my keys and got ready to drive home. As I pulled my seatbelt over my lap I noticed the seatbelt was frayed and nearly cut in half mid way through, I walked back in and pointed it out, they told me they would have Jerry call me when he got back in so I drove the RV home. Got home and started going over it more and noticed that both of the the seatbelts were torn... they were not like that when I dropped off the RV... keep in mind this thing is still next to new with less than 5k miles on it. I called and got ahold of Jerry, went over my issues and he sounded shocked they didn't do all of what was required of them & told me they would address it when I returned with RV for the molding, which mind you was still on back order. 3 weeks go by and I get a call, we got your part! Let's get you scheduled to go back in and get this work knocked out. Before we do I am going to double triple check if this is the right part and call you back.. I didn't hear back. I had to reach out to Tom again, Tom gets me scheduled to come in the following Saturday.. on Friday I emailed to confirm Tom would be there to go over my issues to ensure they got handled, no response. Called twice Saturday, no response, spoke to someone random at service and found out I wasn't on the schedule... Followed up Monday. Crickets, Tuesday, crickets. Emails. Calls etc went Unresponded to again. I finally got fed up and went to corporate, a really nice lady called me back the following day and we talked about my issues, she said she would have Tom call me the next day.... It's now been 2 weeks, nothing. I emailed again today. No response... needless to say I'm upset! I am hoping this gets someone's attention that can help get this handled for me & hopefully change my opinion of this company and their integrity as a whole. My advice, proceed with caution here. read more

updated review: Bought an rv here. Price went down $12000 the next month. I get that the market fluctuates, but that's a big amount of money to lose in a month's time. old review: My old review was accidentally deleted. Basically my experience at the beginning and the end were great. Gary helped us fine a nice motorhome and Mike gave us a great orientation when we picked it up. But the actual sales process in the middle was typical of a rv dealership. read more

After visiting several dealerships previously, we were fortunate to have found the RV we were looking for at this location. Our salesman Jason Cook couldn't have been easier to work with. He went above and beyond to make what can sometimes be a stressful process a breeze. In fact everyone we worked with was great. I highly recommend asking for Jason if you're ever in the market to begin life on the road. read more

Giant RV - RV Dealers Near Me - Colton, California

Buyer beware! Choosing the RV was fairly painless. But everything went downhill quickly after that. The day of delivery they made us wait for 4 hours, half the walk-through items were never checked and had significant problems. DO NOT believe that they do a through check before they sell it. No way they would have missed 2 non-working ACs, broken antenna, non-functioning camera, stove and oven that would not light, both front chairs not rotating, recliner chairs not working... This is on a ONE YEAR old RV. And the $2000+ we paid for the detailing and fabric protection was never done even though that was the story as to why we had to wait fours hours for delivery. We had to have multiple rounds of calls with that company to come back out to complete this service. Since the delivery, it has been even worse. Week after week no responses from service to fix the outstanding issues. Today we received an email that we can drop off the RV at the end of the month and leave it there for a WEEK in order for them to replace a broken camera. We were told this would be a quick repair. I definitely do not recommend purchasing from Giant RV. read more

I just got my first trailer for my family from giant RV in Colton. I thought this process was going to be exhausting and long but the online sales representative Steve Wilson really made this process go very smoothly and stress-free. Not only did they have many trailers that fit my needs but they really went out of their way to move a trailer I was very interested in from another location which was more than what I would have expected. I had concerns about the weight with my half ton truck but I was treated very well and taken care of by the entire team at Giant RV. I lastly want to thank Rodney in Finance he got us in and out of there quickly and was knowledgeable and informational about the questions we had and then some. Thanks Giant R.V.! The Jaeger Family read more

Giant RV - Giant R.V. Making it happen - RV Dealers Near Me - Colton, California

Update: You all saw it here! Tom's excuses and saying he was going to call us and send the tech out the next week... As expected that never happened! Another fine example of the management leading Colton Giant RV! Update: This could have been an easy quick fix. One call to the manufacturer less than 5 minutes on the phone. Confirming the correct part needed, 5 days shipping from Indiana and a very simple explanation of how to install vs 3 months of lies, run around and lack of understanding of what customer service means and having to go all the way to the President of the company. Even after the President was involved you lied to his staff! They even recommended going to the corporate location instead of your site! The worst so called service experience ever!! Do not and will not ever recommend the Colton Giant RV! Definitely service location remorse! Update: On 8/1 Tom D left a message for us stating his parts department did some research and there is a BBQ that goes on the brackets. He was ordering the BBQ and would call us as soon as it came in and send the tech back out to install. As you can see from his response below today, 14 days after his message, it appears to be a song and dance once again and nothing close to customer service. Update: it just gets worse! Corporate has to get involved to get any response from Tom the Service Manager! Finally get the part that was missing from sale and it's the wrong part! Calls us the next morning to tell us he will take care of it and call us that afternoon with an update and no surprise, no call! Try to call no answer their phones transfer to corporate! No concept of customer service at all! read more

They still are jerking folks around. This dealership is lacking integrity, however, and unfortunately, it's par for the course with vehicle dealership, which is sad. read more

BEWARE!!!!! After purchasing a $110,000 rig, we couldn't even take it home. The post sale walkthrough guy was having a hard time with the auto leveling system. He told the sales manager and technician however they kept insisting there was no issue. We ended up leaving it there so they could figure out why the "auto hitch" function wasn't working. After a couple weeks we went back only for the issue to not have been resolved. After going round and round with these guys I got my cousin on the phone who is a tech at a reputable shop. He was able to diagnose a bad connection on the system which was really embarrassing to the sales manager and technician who kept insisting there was no issue. This was only the beginning. We were lied to from the salesman and sales manager from day 1, shocker. We were told the solar on our trailer would run all 3 A/C units and power the trailer without even running the generator. (A bit naive on my part for trusting them). We were talked into purchasing a trailer without a generator because of this. We soon realized they were lying to us to make the deal. We took the trailer out for the first time and the trailer died within the first 4 hours only running accessories only with no A/C units on. I called Alliance helpline because we couldn't even put the trailer back on the truck or put the pop-outs back in. Alliance customer service was substantial. They got a technician immediately on FaceTime with me to run some tests. After climbing up on the roof to find the issue we found that the guys at giant RV plugged in the solar panels in incorrectly and used the wrong fuses. The technician had me bypass the fuses and properly route the wires to regain charging capability however, our trip was ruined. Alliance then sent me the correct fuses and a proper diagram free of charge. We had another small issue months later with the sliding door in the back of the trailer. We took the trailer back to giant rv only for them to have it for months and not return our calls or follow up with pertinent updates. These guys are extremely unprofessional. I would never recommend buying from them or taking anything there for service. Three strikes your out, I will never return. I tried to give them chances and they continue to be unprofessional and incompetent. read more

Giant RV in Colton was the first stop that we made in our search for a fifth wheel toy hauler. We were greeted by Ryan Decormier, who showed us everything there was to know about fifth wheels. He gladly walked us through many different layouts and helped us determine the features that were important to us. He was very knowledgeable and always professional. Long story short, we ended up coming back to Giant RV in Colton after looking at many different models around Colton and various sites online. They gave us a great deal, everyone was very courteous, and we were very happy with the purchase. I even liked the finance guy, Rodney Guatti... and I NEVER like the finance guy. As many owners of new RVs can attest, there are always little kinks that need to be worked out. We had an issue with our awning. I called up Ryan and he called the manufacturer to arrange repairs. We live about 2 hours north of Colton, so they offered to send out a mobile mechanic to fix our coach. We had the issue fixed in no time! We would definitely recommend Giant RV in Colton to anyone searching for a fifth wheel toy hauler. They have a huge selection of inventory, and they keep their website updated promptly. read more

Giant RV - RV Dealers Near Me - Colton, California

They are quick to sell you a trailer or rv .when you bring it in for service they don't give you a ETA or return your calls or emails.

Our trailer got broken into, so I called the parts department looking for the part I needed. Drove all the way down there to find them closed and the guy standing there told me to go away. Would have been nice if they told me they closed in 15 minutes when I called. They will never get my business read more

I brought in my trailer for warranty repairs and they said they fixed the screen and it is even looser then when i brought it in. Disappointed to say the least. read more

In November, 2021, we contacted Giant RV about a 2021 travel trailer. Their price was high, especially considering the 2022 model was already out and selling... AND the 2022 models were selling for much less than their 2021. Regardless, I tried talking to their sales representative, Bill. I explained the situation and straight up told him that the year 2022 model was selling for less than his 2021, and wanted to see if there was any wiggle room. Bill was somewhat polite, but quickly grew annoyed. At one point, Bill straight said "buy it from them then" and how "Giant RV won't be chasing the prices of La Mesa and Best RV." Clearly a sore spot for them, given I NEVER told him about where or what companies I was in talks with. Perhaps keeping up with your competitors, would be a good thing? Either way, it's now the second week in January, 2022, and... not shocked... the 2021 travel trailer we talked about is STILL on their lot. Clearly a problem when you can't sell a trailer in this crazy hot market. Maybe Giant RV overpaid for it in the first place? Don't matter. They won't be getting our business now or in the future. read more

If you go to Giant RV, please ask for Robert. We had a wonderful experience working with him. We went to Giant RV after weeks of research and visiting many different dealerships. We ended up purchasing a 5th wheel and had our orientation today. Rick was great showing us everything we needed to know, including the sliding hitch we just had installed. Everything was super easy even working with the finance department. Giant RV really wants to make sure you have a positive experience, even after you've purchased an RV. read more

Giant RV - RV Dealers Near Me - Colton, California

Our very much loved Travel trailer was stolen back in 2018... knowing we were going to "try" find a possible replacement we started the search. We searched at several RV locations and found a beautiful Rockwood Forest River at Giant RV. We worked with Jordan, CC and Ron, which were very sympathetic to our loss and made sure we had the best travel trailer to fit our needs. Thank you for making the RV shopping experience easy and fun. We can't wait to build new memories. Let's go RVing. read more

Giant RV - We love our Travel Trailer - Gomez Family - RV Dealers Near Me - Colton, California

Terrible customer service. Bought a brand new 2022 trailer from them, stereo diddnt work upon walk through. Was ensured it would be fixed upon delivery. Got the trailer and still doesn't work, been contacting them for months now and still they want me to call my warranty to fix something that I was ensured would be taken care of before delivery. Now I'm just getting ignored. Definitely would never ever recommend this place to anyone. I regret buying this trailer from giant rv. I'd give 0 stars if possible. read more

Purchased a Cruiser Hitch 16RD from Giant RV in Colton last year. Right from the start it had issues before we even took it out for the first time. They must do absolutely no quality control or check on their products before selling them to the customer. Below is a list of the problems we had from the get go on our trailer. Dinette table flange was only attached with two out of the eight screws it was supposed to have. Pulled right off the bottom of the table when I attempted to remove it to make the bed. One of the stereo speakers was hanging from the ceiling when we arrived home as it was only attached wit one out of the three screws required. The dinette / bed unit had only a few staples on the two small wooden rails the table is suppose to lay on when making the dinette into a bed. When my grandson laid on it it fell through onto the floor. The plastic shower enclosure pulled away from the bathroom wall all along the edge as they mfg. used to few plastic rivets to adhere it to the wall leaving"fish mouth" gaps all along the edges. When we used the shower for the first time the floor outside the bathroom flooded due to the fact they never fully screwed on the water supply lines into the back of the shower controls. The television would not work because they never connected the coax fittings on to the back side of the receptacles above the TV. Also on our first use of this P.O.S. trailer it rained and we found out the roof leaks and it soaked the mattress and wood panels underneath. Good thing I removed one of the panels to dry out because I then discovered the compartment that housed the water heater. Upon inspection I found the rear support for the water heater wasn't even installed under the tank for support. It was just bouncing around the compartment as no one installed it or screwed it down into place. Any compartment I inspected has copious amounts of sawdust, discarded panels that had been cut out for access and plenty of screws and electrical connectors. These are just a few of the problems I had to correct myself as the Giant RV Service Dept is so backed up it would take months to get an appointment and months to get it repaired. The other reviews are absolutely correct in their evaluation of Giant RV Colton business model. Sell Sell Sell and then ignore the customer who has problems. They are so ready to get your money but after they have it you are just a nuisance to be ignored. BUYERS BEWARE !!!!!!!!!!!! read more

Went to purchase a Towable RV, and we drove to Giant RV, I was so disappointed. A salesman came and stood and watched us as we peaked inside of the units... didn't ask if we wanted to look inside. He literally didn't seem interested in assisting us. As we were pulling off he was just sitting on the steps, I got the impression we were bothering him. As summer is approaching we were prepared to purchase ASAP. But I def will be going somewhere else. I guess the salesman assumed we couldn't afford it, not sure. I've heard people say they were racist in the past but I figured I would check them out for myself. I def won't be back. read more

I will start off by saying that this review is not reflected on the sales team themselves. The two individuals we worked with were great and had no say in the things that happened after the showing of the rv. This happened in may of this year, 2023. This was our second trip there as we had come before to check out class a rigs and had made the decision on which one we wanted. Upon doing a walk around the rig again before finance came in the picture, we wanted to take note of any items that needed repair or that were missing or what not. We noticed that the front end of the rig was slightly off centered. Which led us to look further and we discovered that there was quite a bit of cracking in the fiberglass. There were other items that required repair about this unit but irrelevant as they were more so cosmetic things. When speaking to finance, we said we wanted the front end looked at. Finance sent the managers out there and tried saying that there was nothing wrong. We then went out there with the managers and pointed out exactly what was wrong, to which they agreed there seemed to be an issue. We asked that the auto body manager come look at it. Upon his inspection, it was confirmed that this rig had in fact been hit or in an accident of some kind and badly repaired. We tried to negotiate and asked for those repairs and inspections be financially covered by the dealership or manufacturer. We were told no that it would be up to us to work with the manufacturer and that the dealership would not be involved or held liable. We also would have to pay for some of the repairs. After a long back and forth, we left. We ended up going elsewhere and paying a more lower price with more warranties and better attitudes at that. Be careful with purchases from here and make sure to do a thorough examination with a second pair of eyes. read more

Giant RV - Possible impact spot - RV Dealers Near Me - Colton, California

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What a frustrating experience it has been buying an RV here. I would caution anyone purchasing an RV here...be ready for the run around when you find issues. Or when it is delivered with issues you were told would be fixed. Here is my 6-month struggle. I did walk-through and found a list of things wrong. Was told they would be fixed before delivery. RV was dropped off with all of the items not fixed including roll binds on the couch, side tables removed from the wall. I then started calling the day it was delivered on 6/28. 7/19: Service Manager Tom called back and we discussed the items that were NOT FIXED THAT WERE LISTED DURING WALKTHROUGH. 7/22: Tech came out to service: Tech viewed and took pictures of: Living room fan (never took out foam) so needs to be replaced. The fridge does not get cold, the slide is not level and would need a shim Bedroom side tables are pulled from the wall Front awning arm gets stuck and shoots out The front door is warped and opens on its own and has a 1in gap on top. DVD was not connected to tv (fixed) **Besides the DVD nothing was fixed, I was told it would take 4-6 weeks for the manufacturer to approve work and for parts to ship.** 9/15: Called service center and left message asking for an update. 9/18 Service Department called and informed me that the manufacturer requested more pictures: Tech viewed and took pictures of old items AND: Electric Hot water heater will not turn on Clothes hanger in closet broke off. Doors in bedroom crooked even after adjustment. Bedroom doors won't close or stay closed. Asked if he needed to take additional pictures of the door, he said no they had the part. Took pictures of BOTH sets of awnings. **Both times were told it would take 4-6 weeks for the manufacturer's approval and shipment. No one ever followed up** 12/11: Attempted to call, the service manager was on lunch. Decided to go down to the dealership and wait to discuss issues with Tom Decker, was informed half of the items had never been followed up on nor submitted. Worked with him to create an extensive work order. Tom told me he would get all of the parts and set up service during my Xmas break (I'm a teacher). Added these items to the list of issues: The fan in breaker box/electric panel staying on and noisy Hot water heater melted cap of black tank Power was turned off when came home one day. 12/17: Sent pictures of the trailer door as requested along with my Christmas break timeline. 12/20: Called to follow up on email, Tom confirmed he received. 12/27: Left a phone message about the timeline. 12/30: Called and discussed the issues with the repairs as I realized no one had followed up nor sent an expected date of service as I needed to get things in order. Tom said he had "no answers" and informed me the manufacturer was 'closed' until Jan 4th. 1/1: Attempted to call but the service center was closed, sent an email asking when and where it would be done. 1/2: Tom emails me to get the correct picture of the door, one sent on 12/17 was wrong but was never informed of this. 1/2: Sent pictures of door, and gap. 1/2: Tom emailed back that he would get ahold of them the next day 1/2: I sent an additional email asking about the other parts that are needed: Fan Water Heater item 3 Awning Arms Closet hanging bar Black tank hose cover Tom replied to the email change but did not discuss the additional parts. 1/3: They start to call locally to find a door, was told they would follow up that same day. 1/3: I email and call -- they finally respond that they will have an answer on Monday. 1/6 Call to check on status, they tell me they JUST found out they have to get the door from Lipert, not the manufacturer still waiting for eta. I demand they send someone to at least fix the water heater and other issues that don't require the door. Someone will be out at 2pm, I explain I have a prior appointment at 4. Tech finally shows up at 3pm. He installs new board on hot water heater, we turn it on and leave it on. Still does not work (even after 30min) he reseals the sink, replaces melted cover no other work is done. read more

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Very nice people who are great at selling and horrible at service and quality control. Originally I had praised them on a previous review because of a problem we had when we bought a used motorhome that in less than one day proved to be a lemon. They took it back and sold us a brand new unit but clearly did zero quality control on it. From talking with management, it's clear they don't care about that part of the job, or even think it's important. They do like how much money the salesmen make though, and talk about it a lot. Like, a lot! Speaking of salesmen, there were always a dozen (roaming around the office doing nothing) but the same sort of attention is not given to their service department. Things that went wrong: * the engine AC went out 30 minutes into a cross country trip through southern states in the middle of summer. * a windshield wiper wasn't attached properly and came loose in the middle of a flash storm during its first swipe. We found it simply hadn't been attached properly after we were lucky to get off a freeway without any visibility. * a door lock malfunctioned and locked us out and had to be drilled out. * the bed in the cab that electronically moves up and down broke (it had also broken for them but they claimed they fixed it - clearly they didn't, they just did a temporary repair and hoped it would last long enough to get us far enough away from their facility). * the automatic jack system needed to be replaced on DAY FIVE! * the sliders mark up the floor when used. * the CO2 alarm notified us that we had to evacuate before we died because of some problem with the generator. * multiple interior side panels fell off because they had been improperly installed. * the stove's pilot light would not work. * the passenger's chair was garbage and had to be replaced. These are just some of the issues we dealt with in the first week of ownership. Yes, I'm familiar with the "shakedown period" but the whole idea is a scam -- it's only an issue because Giant doesn't care about quality control of products they sell. They are quick to blame the manufacturer but take no responsibility for their own lack of effort. In some ways, this is an institutional issue when it comes to new motorhomes - they are expected to have problems. But if that's the case and you are going to brag about how much money salesmen are making, how about showing that you care about the quality of the product you're selling? How about having a few less salesmen (who as I said spend much of the day chatting about their weekends) and hire a few quality control technicians to ensure the product you sell works? Seems easy enough but it's apparently too much for Giant. Oh and by the way, the owner or owners are gutless cowards and won't talk to their customers. I'm sure they are enjoying their millions but they are pathetic businesspeople for not standing behind their products or talking to customers about their problematic experiences. Lastly, three months later, Giant hadn't taken the time to tell the DMV that they had taken back the first RV, and we continue to receive notifications that our registration has been suspended. For a vehicle we don't own anymore. It's unclear what sort of ramifications this will have on our record but we continue to try and fix this issue as I type these words. Bottom line: this is a supremely lazy company that promotes a lack of accountability and apparently doesn't care about any real work effort. My recommendation is to find a dealer that cares about its customers, not how much money is coming in. read more

Let me start out by saying I'm being very generous with giving them 1 star. The only reason they get 1 star is because our sales guy Evan was awesome. Other than that our experience has been horrible..... The service department is a total joke! We've owned our trailer since March of 2018 and it has been at their property more times than at ours dealing with repairs. Almost all repairs that have been done are sub par at best or don't get completed at all. And if you call to get the status no one in the entire service dept has any clue about anything. I am still been wait (it's been over 6 months) for them to get the parts for my trailer that they need to fix. You may get a good deal on a trailer, but trust me don't bring it back to have them service or work on it. We were even suckered into the service plan. Yeah...what a joke!!! Don't buy anything from Giant RV!! Jason read more

Chalk up another ONE star guys. Made an appointment for service 3 months ago, send my employee, call to say he's going to be a little late and they tell me I have to personally come. Really? It's only 1.5 hours trip and hes almost there. I try to tell them I will get them the paperwork overnight for tomorrow if he can just leave the coach there. They say no, quote some bogus law, are UNHELPFUL and frankly Jerks! On top of all this, they told me, before this, they will need to keep it for a month. I made the smart decision to call my guy to turn around and come home. Pathetic place, service-less, waste of time losers! read more

Don't buy an RV from here. This is how they delivered it, It was absolutely filthy they had the nerve to cover the carpets up with plastic while we did the walk-through so you didn't see it, the rag with the black on it is from a 2x2 area of the floor. It took them 5 days for someone to call me and it took me 8 hours to try and clean this place. I will be filing a complaint with Keystone. read more

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Over price You can tell they don't want to sell when the sales rep won't help you out I went somewhere else I went to Beaumont RVs and they were very sweet and kind and very helpful read more

We were in the market to upgrade our trailer! Robert and Brady went out of their way to help us. We recommend asking for them if shopping for a RV or trailer!!! read more