I was extremely impressed with the polite, patient and accomodating young man who helped me. I have…read morebeen to a number of bike rentals and this place has outstanding customer service. I definitely recommend this bike shop.

Love this place!! Best deal in town (if you go on their website ;)). The owners are so friendly!…read more Open until 5pm. Would recommend renting from here. They are conveniently located, give you a basket and a lock with the bike. Perfect!

Fast, friendly, and affordable! Fernando the technician and Jim the owner help me out on my old…read morebike! Great local place

I had one of the worst experiences I've ever had at a bike shop…read more The owner (or at least the man who appeared to be running the place) was rude and condescending from the moment I walked in. Every time I asked a simple question, he looked at me like I was an idiot instead of helping me. What really bothered me was the billing. I was initially given one invoice, but then additional items kept being added, and by the end I was charged almost as much as I would expect to pay at a high-end professional bike shop--without receiving that level of service. To make matters worse, after all that, he was still rude at the end of the transaction. The final result was just as disappointing. After they installed the new brake rotors, they left my brakes rubbing against the pads. This issue wasn't there before the work was done, and they didn't resolve it before giving the bike back to me. Poor customer service, poor communication, questionable billing, and careless workmanship. I definitely won't be coming back, and I can't recommend this shop.

Best bike shop around... and they are dog friendly!…read more This Santa Monica bike shop is located on the corner of Broadway and 25th street with its own parking lot. It had a great selection of quality bicycles at reasonable prices. They stock Trek, Cannondale, Santa Cruz, Colnago, Pinarello and more in all types of bikes (road, hybrid, mtb, etc.). I was looking for a specific Trek Madone in a size small and this is the only local store that had it in stock. I called in advance to confirm its availability and set up a time to view the bike. I spoke with Monty. On the day of my visit, I met with Monty, took the bike for a spin, and took her home, along with a few other items (pedals, computer mount and water bottle cages). It was a smooth and easy transaction. Monty did the basic fitting and the guys in the service area installed all of the other items. The service area was busy with customers picking up and dropping off their bikes. Some even stopped in during their rides for a quick fix. Customer service was outstanding! Everyone was friendly, knowledgeable and super helpful. If I could rate it higher, I would... Pedals (my dog) had a great time hanging out in the store. We will be back!

Writing a very enthusiastic 5 star review for Helen's Cycles! A couple years ago i got a new Orbea…read moreRise (electric mountain bike) and for the last year I've been having problems with it shitting down mid ride and not come back on. I was told to go to an Orbea dealer for service and that was Bike Attack in playa vista - they are a joke and have since closed down for good reason. At my local bike shop the main tech got fired after helping me get a replacement motor (not why he was fired) from Shimano. So i was on my own with this as it shut down yet again on a long ride- and didnt come back on. I decided to find another Shimano dealer for service. From the moment i called Helen's i got nothing but polite and enthusiastic help. I took it in and explained everything to Eric, one of the techs who works w Shimano on E bikes like this. He got it back to be in a few days and explained in detail what he did (pull the motor out and check all the wiring and get on diagnostics with Shimano via the web to update software and firmware) and didn't just try to upsell me on something i might not need or gouge me on the price like bike attack. Neither he nor i know if it has been totally solved but i know i have an ally now in dealing with this and he will be honest and escalate the service as necessary. I'll be out on rides again knowing that if it craps out again i know who to work with as we trouble shoot and get to a final fix. Thanks eric and everyone at Helen's Santa Monica!

VERY nice & helpful!!! I'm happy…read morethe people at wheel world in CC were sooooo rude as I stayed in my neighborhood and went to Solè Bicycles in Venice. The guy was AWESOME!!! I will go there forever going forward.

Perhaps the best bikes from the best bike rental in the best kept secret in the country. I booked…read moremy rental last minute on the website was greater with smiles and efficiency and updated 3 times with ease show me better world class experience. Will definitely return.

I had an excellent experience at Bicycle Ambulance. I came in with a defective pedal on my…read morebrand-new bike, and the mechanic took care of it right away. He was incredibly kind, honest, efficient, and professional. He never tried to sell me anything I didn't need. Instead, he explained the problem, fixed it in about 10-15 minutes, and got me safely back on the road. I absolutely love my new pedals--they're even better and more stable than the original ones, and my bike feels amazing now. It's hard to find such honest and knowledgeable service these days. If you need any bike repairs or advice, I highly recommend Bicycle Ambulance. Thank you for the outstanding service!

Had an extremely disappointing experience getting my bike tuned up at Bicycle Ambulance. I dropped…read moreoff my bike and the store said they'd call me in about a week when it was ready. Over a month later, I still hadn't heard back, so I called the store, but didn't get any answer. Two days later, when I'm out of town, the store calls me and says it's "absolutely urgent" that I come by and pick up my bike because it's taking up space in the store. I explained that I was out of town and couldn't pick it up that week, and that this was the first time I was hearing about the bike being finished, even though it had been more than 30 days. The person on the phone said "Oh, they should have called you, it's been done for weeks." The next week, when I'm back in town, I call the store verify the hours and tell them I'm coming to pick up the bike that day. At 3:00p, I stop by, and the store is complete empty -- door's closed and locked, and the lights are off. I call the store number a dozen times, but no answer. I stand outside for 20 minutes before a worker comes from down the street and unlocks the door, and he gives no explanation or apologies for why the store has been closed when I tell him I've been waiting for 20 minutes. When we get inside, he gives me the bike (which, I admit, was very nicely done), and when I go to pay, he can't find the ticket to ring me up -- it takes another five minutes to go into the back to dig around before he finds the ticket and I can pay. TLDR: While the bike tune up was good, the customer service experience was atrocious. Would not recommend Bicycle Ambulance when there are many other options around.

Joyride Bike Rentals was great to work with…read more I joined a group of my friends to rent bikes in Santa Monica pier and we rode our rentals all the way to Venice beach and back. The bikes we rented were clean, well maintained, and rode smoothly. Great for CA visitors and locals alike.

Awesome experience every time! Jesse was extremely helpful…read moreand friendly. My family and i have been coming here for over 2 years. We love riding bikes on the beach and this place makes it so easy and affordable to enjoy our Sundays. Great customer service and affordable prices. Thanks again Jesse!

Really great customer service. Our stroller had 3 flat wheels that needed air. We came in to see if…read morethey would be able to help us with a little air and they were happy to provide that service to us.

I went out of my way to download yelp and leave this review. I should have known it was a waste of…read moretime and money when I asked for a clean, tune up, and service. He said "it's normally $150 but I'll charge you $100." Bike was not cleaned or tuned when he called me 2 hours after first drop off. I left it over night and my bike was still not cleaned the next day. When I picked it up, it was making a new noise. No receipt, bad customer service, didn't listen - just swiped my card and rushed me out the door. Go somewhere else, you've been warned.

This is an OG bicycle shop on Ocean Park, which we have been using for years. Jesus is a real pro…read moreand has helped us both with our bicycles and E bikes.

What an amazing little place! I had biked past seemingly forever and today I needed them. My beach…read morecruiser has been falling over and one of the screws fell off. Luckily I was nearby so I could walk it over. Took minutes. Jesus helped me. It took literally 2 minutes. When I asked what I owed he said don't worry about it! Who does that?! I gave him cash because it absolutely saved my day. Thanks