Veracity Services responded to my home warranty air conditioning service request promptly - within…read morehours - and scheduled my appointment at a convenient day and timeframe. Fadel called to confirm schedule and update me on specific arrival time and showed up exactly as scheduled. He quickly identified the problem and solved it. My A/C is now blowing cold air efficiently! He was friendly, provided good advice, and I am confident of the quality of repair. In fact, I was so pleased that I asked him to provide a quote for a preventative maintenance service contract, which was a very reasonable price. I definitely recommend the company.

The builder of our rental property in Marysville, TN, Pistol Creek Builders, installed the AC…read moreincorrectly. The air intake vent was too small and collapsed. We had Veracity Services fix the tricky situation while staying within the warranty. Frank, the owner, was patient, and his expertise showed. I plan to contact the builder to replace the AC vent.

Great same day service (it was on a weekend). My hose bib in the front of the house cracked and it…read morewas in the middle of the coldest time of year. We had just had a 4" snow the day before. I have always covered my exterior hose bibs with styrofoam and have never had a problem. But today, upon returning home from church, the spigot was gushing water. I immediately cut the water and called my regular plumbers who I found out do not work on weekends. I googled 24/7 plumbers and Taylor Plumbing was at the top. Their ratings were good, so I called them and explained my problem. Within two hours, two service technicians arrived. One was named Randall. They quickly assessed the situation and within 5 minutes were hard at work to resolve my issue. They replaced the entire hose bib lickety-split. They were professional and pleasant fellas to work with. I'll definitely keep them on my speed dial if another issue arises. Thank you for your professional service!

Great service !!service same day I called! Fast friendly and reasonable prices can't say enough…read moregreat things about this company it's so nice to have a plumber I feel comfortable recommending to friends and family Great job Taylor plumbing !!!!!!!! Thank you !!!!!

If I could give a no star review, by all means, I would. I am absolutely disgusted by the fact that…read morenot only he took the job I needed done and BACKED OUT after 2 days (6 hours worth of work), but also the fact that he solely chose to only deal with my husband regarding the job. I called countless times, texted, etc with no reply from this plumber. Yet, when my husband called or texted his response was nearly immediate. That shows me this man thinks nothing more than that a woman is inferior to a man, which is an incredibly poor business quality and chauvinistic. When he came to refund the rest of my material deposit after cancelling the job he agreed to, he would not even make eye contact with myself (a female), rather he chose to direct all conversation to my husband. This was highly unappreciated as an educated woman, or a woman period for that matter. This plumber will not receive a pleasant review from me to ANYONE. I am not happy with the way he conducts business nor the fact that he is not a man of his word to finish a job he agreed to. If he thought it was too much work and too big a job, all he had to do was originally deny the job. Instead, we were led on to believe he was going to complete it for us and 2 days later, left incredibly upset by his lack of completion. The original timeline given for our project was 2 days. That 2 days turned into 4 days, which we were okay with due to circumstances regarding COVID. Those 4 days then turned into a 'few weeks' scenario which was ultimately unacceptable. Even after he tried 'cutting corners' on our job by not wanting to complete every item on the original list of needs, we agreed to his way and it ultimately led to him cancelling the job. As previously stated, he will NEVER touch another piece of my plumbing or electrical nor receive a recommendation from us. We are highly disappointed in him after we hired him based on a good review from my husband's family.

I had an electrical issue in our motorhome. I called a few other electricians and they would not…read moreeven come out to take a look at it for me. When I called Crim, he not only said he was willing to come out and look but he would do it the next day for me. He looked at the problem and was honest enough to tell me that it was not as bad as the RV tech had told me it would be. Expecting a thousand dollar job, Crim had it all fixed in a few hours and charged me way less than expected. I will definitely use them again without hesitation and I recommend you give them a call as well. Fast service, fair prices and friendly.

Tri star was assigned by the home warranty company. They showed up on time initially. Diagnosed and…read morecontacted the warranty company to order the part. After the warranty company drug their feet, the part was finally ordered at the supplier for pick up. I made George aware on the Tuesday before christmas it was ready, he said he would look into and get back to me. Since then, there has been zero communication or attempt to complete the job. Even after multiple phone calls and texts from myself and the warranty company. At this point we have to call another contractor to complete the work George was unwilling or unable to do.

We moved to Wears Valley in October 2020 and found that the HVAC system required service due to…read moredeferred maintenance and severe humidity in the crawl space. In other words the heat pump wasn't working properly. Tristar was sent by the home warranty company to resolve a covered issue. However there were many uncovered issues with the HVAC system and I called Tristar to return to address them. Tristar returned, inspected and diagnosed the entire system, and informed me of their findings. My options were to either attempt to repair a unit close to the end of its service life or replace it. We chose to replace it with a larger and more efficient unit. Tristar did this quickly and professionally. I inspected the old unit when they got it out of the crawl space and it was a wreck in obviously horrible condition. Obvious moisture damage. After the installation, George Williams (the owner) strongly recommended that I install a dehumidifier and told me in no uncertain terms that without one I'd shorten the service life of the new unit. So I asked him to quote me a price. I was surprised when he said he didn't sell them. He was just letting me know that I had to have one! So, I got one and installed it. He also told me that the zone system controlling the ductwork was in bad shape and may need to be replaced but to wait to see whether the dehumidifier would correct the problem. It didn't, but the crawl space dried out. The zone system continued to malfunction so I called Tristar again. They replaced the zone system electronic components. The ductwork itself was fine. After the work was completed George informed me that the water filter on my well pump was a mess and needed attention. I didn't even know it had a filter! George is just that way. If he sees something that needs attention he tells you. He's observant and conscientious. No extra charge. In my experience Tristar is a good company, run by a good man. I cannot recommend them more highly. The new system works very well and was worth the expense.

Arrived on time. Finished quickly. Fair price. Would recommend and use again…read more Mr. Russell and his crew were very polite, friendly, and professional. They arrived in a company vehicle, and wore company logo clothing. They took great care when bringing equipment through the house.

Was able to get in touch with Mark on a Saturday and he came the next day to repair our electrical…read moreissue. Honest and up front about his pricing. Performed quick work. Thank you Mark. Hopefully I don't need your services anytime soon, but when I do, I will definitely call you again.

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

I've already reviewed them, and don't know where the 2/20/26 review of 5 stars came from,…read morebut.....odd...as complete fees were NOT disclosed to me...such as the $300 MINIMUM job fee.....you need to think really hard before you use them.