The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

We have 14 people and a lot luggage. We have asked several Century shuttles service from Airbnb to…read moreCruise Pier91. Pier 91 to Space Needle and Space Needle to Seattle Airport. All rides are smooth and easy to get reservations and n Seattle. Definitely recommended.

I highly recommend this taxi company. I was snowed in and needed a ride for health reasons. I…read morecouldn't get out my driveway because of the snow and I don't have a 4 wheel drive vehicle. They were absolutely swamped because many people were in the same situation as I. But, they picked me up, drove me safely to my destination and because my appointment took several hours they picked me up when I needed to return home. They are professional, friendly and local. I will always use this company. They have clean vehicles and drive safely.

My parter,, our child and myself were looking to obtain a ride to the airport and I was advise to…read moreuse Gig Harbor Taxi. I called them and got a quote. Then was advised to just reserve online. Immediately went and scheduled a reservation to my airport. I put arrival to be at 2:30A and right on their website that if it was in 24 hours to go ahead and give them a call to confirm. they are open 24/7 according to their website. I called them multiple times Then emailed them.. Then continued to call.. for hours.. to this second i have heard no response. This ultimately caused me to miss my flight and leave him very stranded. It put me in a very bad position and I have yet to hear anything from this company. This is very upsetting and a big let down as this was a big concept for the town. I would truly never recommend this service to anybody for their lack of professionalism.

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

On Friday, July 11th 2025, I really wanted a limo to take me and 6-7 friends to Seattle the next…read moreday. I was worried I wouldn't be able to book a reservation with less than 48 hours notice, but Tyler had availability!! Our driver Chris was very accommodating, generous, and safe. The next time I want a limosine, I'm calling Tyler first!

Hired Tyler Limousine for an airport drop-off for some clients…read more They advised it was a very seamless experience from start to finish. The driver (Wayne) was polite, professional, and timely. Price for the service was very reasonable as compared to some other vendors that I solicited quotes from. Highly recommended!

Amazing experience! Our driver was early, helped us load everything, and was a very courteous and…read moreprofessional driver. Will definitely use them again when we are back in the area!

Stanley NG was our driver for 6 hours on the 11/14 really as a "tour" guide, not just a fantastic…read morelimo driver. He was spectacular and fun as we went about everywhere we wanted to go in the area that we hadn't visited before. He was challenged to take our general list of places in and around Seattle and go for it. We were in town for a football game so we even took a drive through Wash U's campus which was beautiful. He go wherever we wanted to go. It rained the whole day but we charged ahead anyway. Stanley has lived in Seattle for 22 years but also in New York City. He was a professional photographer for Atlantic monthly. Sort of an artsy guy with two grown daughters...graduates of Wash U. The car was luxury, comfortable and spotless for the two of us. Given or 85 years, he made stops comfortable in the rain and stayed close by and picked us up in minutes when we texted. This is go to company and Stanley was beyond expectations! RBT from Indiana

Excellent service and great price! Professional and friendly…read moreteam that are flexible and understanding.

Mark was an AWESOME driver! He was early and communicated with me consistently. He knew the best…read moreroutes to take, he was friendly and patient with a limo full of loud teenagers having a fantastic time. He was very professional and made our 16th Birthday Celebration that much better!

Even though I booked 2 weeks prior to service, I was told there were no town car's available (only…read more4 passengers) and all they had was a limo, at a much higher fee. I was assured after paying for the booking I would get an email with itinerary and receipt of payment. It took email and 2 phone calls to get the receipt and copy of itinerary. The driver did not seem to know we were stopping to pick the other passengers up and asked us for the address for drop off for the event we were attending. I would not recommend this car service.

I wish I would have read these reviews before I coughed up $650+gratuity for this complete waste of…read morea business. A birthday party for my son and friends... they didn't show up on time and when I called, they said that they had confused the pickup time I had scheduled with what was supposed to be the dropoff time. Fatuous apologies on the phone at that point and then they said they'd be an hour late. Showed up 1:10 after the scheduled time with a different limo than I had booked, older, obviously rode hard for a long time, missing door pulls, radio knobs, etc. Driver was courteous enough, but the website is full of fine print and hidden charges. (Not worth reading it anyway, just don't give them your money.) We ended up making the whole thing work but it was in spite of them, not because of them. Total amateur cluster*uck that doesn't deserve one star, but there's no way to give them zero. You're better off throwing your money in the street and taking a bus. What a sh**show. Update: When the credit card bill arrived 3 weeks later, total amount that was charged included tip even though I had been told that I needed to pay the tip (in cash) directly to the driver. This is crime on wheels... cannot emphasize it enough.