We were looking for a Marriott property on the North Shore, and I was pleasantly surprised by our…read moreexperience at this hotel. Here's why: - nice pool with hot tub and free cabanas (seriously, free) - super close access (across the street) to a private beach. The hotel offers rentals of chairs, boogie boards, etc. - proximity to food at the Polynesian Cultural Center marketplace (no admission required) and McDonalds. Nice to not have to drive - nightly music in the lobby - lots of tables and seating in the lobby to hang out The room was standard. Loved the water bottle filler in the lobby so I didn't have to feel like a loser going to the gym just for water. Review is 5 stars for a Courtyard, not a 5 star hotel. Don't think we should have to pay $23 for parking in their own lot.

Very nice hotel on North Shore. Across the street from a small beautiful beach. Many other beaches…read morenearby. Polynesian Center and shopping plaza is next door. Staff is very helpful. The hotel has a beautiful pool. The bistro is very nice with several fresh food items. There are several tourist attractions within 10 miles.

Really beautiful hotel glad I was able to walk around and check out the views inside of the hotel…read more The views of the hotel are really nice with amazing sunset beach views and you're also able to swim at the beach!

This review is difficult to write because The Ritz-Carlton Turtle Bay has held a special place in…read moreour hearts for years. We got engaged here and have returned multiple times over the years, making countless memories. As a loyal Marriott member, I always looked forward to coming back. Unfortunately, this most recent stay left us feeling like the resort has lost the charm and hospitality that once made it so special. For the price guests pay to stay here, the experience simply does not match the cost. What stood out most was the apparent difference in how guests are treated compared to locals utilizing the pool and resort amenities. As paying resort guests, we often felt like an afterthought rather than valued customers. The pool and food service experience was particularly disappointing. The wait staff consistently came across as rude, rushed, and uninterested in providing the level of service you would expect from a luxury resort. While I don't place all the blame on the employees themselves, they appeared overworked, understaffed, and unsupported by management. When employees are not set up for success, it inevitably impacts the guest experience--and unfortunately, that's exactly what happened. Another odd aspect of the property is the collection of independent shops operating within the resort. Multiple times we were reminded that they were not affiliated with the hotel, which created a fragmented and somewhat uncomfortable experience. Rather than feeling like part of a cohesive luxury resort, it often felt like a collection of separate businesses sharing the same property. What makes this so disappointing is knowing what Turtle Bay used to be. It once had a unique, relaxed Hawaiian charm that made it worth returning to year after year. Today, it feels more like a tourist-focused revenue machine than the welcoming destination we remembered. For a resort carrying the Ritz-Carlton name and commanding premium prices, we expected much more. Sadly, after this visit, we don't feel any desire to return. It's unfortunate to say, but the memories we have from previous visits are far better than the experience we had this time around. I truly hope management takes a hard look at the guest experience and works to bring back the hospitality and character that made Turtle Bay such a special place in the first place.

If you're planning to stay big or small, Avoid. Horrible…read moreExperience and I finally give up dealing with them after 5 years. We didnt even get to stay here because the owners are back and fourth on policy's Booked in for Dec 2020 during covid. My family contracted Covid days away from trip. We were definitely well within the Covid guidelines of a return policy, but they wouldn't give one so we agreed to just using the credit at a later. After that they more than able to cancel it and tried to reschedule us for the spring . Their availability went away every time. Every few months we would attempt to make a booking, but they were always full. (interesting right ?) Next thing you know two years plus go by. Now she says she's unable to give us any compensation or credit because we're past the two years. It's not our fault they did not have availability. Don't book your stay here. The owners have every intention to get money out of you and lack any type of customer service. Worst customer service and just the worst selfish people. Greed: greed /rēd/ noun 1. intense and selfish desire for something, especially wealth, power, or food.

Our family of five (three kids ages 11,7,&8) stayed for a week and it was the highlight of our…read moretrip! The free washing machine and dryer helped us to not have to pack so much. The owners are very kind and attentive. They let us borrow some of their boogie boards and beach chairs when we spent a day at Hukilau beach. It was amazing waking up to the sun rise every day. The beach was great for our kids (not too rough, not too deep). We love the north shore area of Oahu and will always stay here when we visit.

Overall, a really nice experience as this property has such a breathtaking ocean-front location…read more Very close to the tidepools in Pupukea Beach Park, with a stroll down the beach about a half-mile to the famous banzai pipeline. We appreciated being "close to town", which in this neighborhood means proximate to Sharks Cove, the food truck mecca nearby that is co-located with North Shore Surf Shops outdoor hut that has rental gear, etc., AND of course Foodland. We stayed on-property in the Protea bungalow which is set back from the beach on this property and pretty close to Kamehameha Highway. Great unit - more space than the two of us needed; two day-beds on the deck were awesome for relaxing. It is noteworthy that you hear traffic out the windows and on the deck of this unit, so if you're a light sleeper, you may need to close windows at night. You will hear music booming frequently on your deck as some of the cars passing by love to share their tunes at hi-volume. For some reason during our stay we heard a rumbling noise from the adjacent unit at night and told Carly in management about it, but she never followed -up. The unit became occupied after a couple more days and the noise stopped probably because the new tenant shut off whatever was making the noise (maybe a ceiling fan with bad bearings?). A bunch of other bungalow options exist at this property, so if you can snatch one of the oceanfront bungalows, go for it.

Wow -- can't say enough good things about our stay in the Hibiscus Bungalow! Reservation,…read morecheck-in, arrival instructions, and all the facilities were exactly as described! Walk right out onto the beach to watch or catch waves coming in! Lots of great sand stretches and wasn't crowded at all during our stay. A/C mini splits in both bedrooms service the entire bungalow and easy to control. Ceiling fans in major area helped with air flow! Closing the blinds in the afternoon was a must for us to keep the place cool, however we were out playing anyways so it was easy to close them off in the mid to late morning. Location was exactly what we wanted, just in between the small town vibes and a short drive to Honolulu!!

Odd experience here. Was INCREDIBLY excited to stay here, and in a few ways this is a great spot…read more Wonderful location, and great access to watersports like SUP and kayaking. That's where the good ends. The bathroom isn't great, there isn't a light over the shower so it's quite dark in there, plus it wasn't draining well so our showers were turning into baths. Room was pretty nice overall. We signed up for SUP, and it was my girlfriend's first time ever doing it. We expected someone from the resort to be there to show us the ropes and give us some information...there was absolutely nobody. We went searching for people, and the maintenance people didn't really say much of anything. We went into the Kahaluu bay area and I fell off my SUP once and ended up scratching up my leg and foot pretty bad...would have been nice to know the bay was only a few feet deep in some parts, with rocks on the seafloor to avoid. We also signed up for their big Saturday "Paradise Bay Experience Package" out to the reef to snorkel and to the sandbar to walk around. We signed up for a 10 am departure time. They called at 9:50 am to double check we were still going on the experience and I confirmed yes to checking out and yes to the experience. We went upstairs to checkout a few minutes later, and it took us a few minutes to do so because they said they wouldn't trust us to not return our towels and car parking pass after the experience, so we had to grab them RIGHT THEN. Okay fine, we bring those to them and notice from the front desk the boat for the experience literally leaving the dock at 9:58 am...WHY?!? I ask them and they say it was our fault, and we were supposed to be there at the boat 5 minutes early...NOBODY TOLD US THAT! Not when we signed up for the experience, and not in the follow-up email we received about it, which I'll attach below. So then they rush to call the boat captain to say to come back to the dock. You JUST called me 10 minutes prior and I said we were going on the experience, did you not communicate that with the boat staff? Clearly not. We end up jumping on the boat at 9:59 am after it had returned, so after all that hassle we were a minute early. No sorry from anyone, not even any acknowledgement from the boat staff. Long story short, this could easily be a 5-star hotel and experience if the hotel had a completely different staff, filled with people with more compassion, customers service skills, and a greater care for hospitality.

Excellent setting on the river overlooking a beautiful bay. Ukalele and singing 5 days a week,…read morelovely breakfast with coffee, tea, fruit and homemade banana bread, clean, views, hot tub, and lovely people who work there.

Amazing location - a true Hawaiian Paradise. First, if this listing is up (VRBO)--just click NOW…read moreand book it, quickly before it is gone. We did soon after we saw it and were fortunate, it was a brand new listing and we turned out to be the FIRST tenants ever, and it turned out amazing. What a FIND! We initially looked in Waikiki (stayed there 7 trips before), but most of the nice places (with ocean views and reputable locations) were either way too pricy ($250 and up--ads up for an 11 day stay), plus most required $25 a day for parking (add in another $275), plus some had high management fees (one was $495) if through VBO. Others had WEAK Internet (if they listed Internet access at all (and I had to work early mornings and used Skype for my calls). Others had terrible reviews (cockroaches, sounds of traffic, poor service). I wasn't happy (and time was short--every time I looked I didn't find something). So, I started checking other locations. If I was off the strip then I wanted to stay on the east side if we headed north--since that's where the Polynesian Cultural Center was (by far the #1 best and true Polynesian experience) and I found THIS listing. The pictures looked good--but there were no reviews (I was the Guinee pig). The person I emailed was VERY responsive (usually within minutes), I got my questions answered and applied. We got it. Location The one bedroom apartment suite was located about 15 minutes south of the Polynesian Cultural Center off the main road. It took about 40 minutes from the airport (the distance wasn't far--but most roads were 35 mph). The photos showed the ocean, but said it was about 900 feet from the actual beach. It is actually at the end of a cul-de-sac "up" the hill off the main road (so it is quiet)... with a volcano behind it! It rises up the hill and above the other homes and is comparable to the 10th floor of a hotel with a view of the ocean! The view behind is of Hawaiian jungle (after the plush lawn). It takes up the entire ground floor of a nice home that the owners (from Illinois) were obviously very lucky to find (their dream home in Hawaii). The driveway is pretty steep, but at the top you can turn to the right into your own private garage. Facilities You enter through the garage (they have their items meticulously stored all around) and then you have your own code to enter the door. It enters a hallway with the bathroom on the right. The entire floor is serpentine stone (very nice) and even the bathroom back walls are covered with the same stone--very classy (there is even stone trim baseboard). BTW, the towels are thick and plush and there is GREAT water pressure and plenty of hot water. To the left is the big refrigerator (and they pre-stocked it with several bottles of fresh water), shelves with plates, and then the simple kitchen area. It has a nice four-person table (great for my laptop for my early calls)--we used the marble covered patio table for breakfast (and views). There is a nice living room with a TV, stereos and shelves with fun board games. To the left of the living room is a big bay window that looks into the Hawaiian jungle and a nice small yard. You feel enveloped in Hawaii! The couch folds into a bed and has memory foam (not one of the cheap roll outs). There are two large pocket doors that open into the bedroom--which has a large window and bay window that leads to the porch. The bed is AMAZING. It is a Sealy ($$$$) king size that is firm with a plush pillow top--as good as our king at home which cost thousands. The huge front patio (Lanai) overlooks coconut and banana trees and the ocean. It turned out to be perfect for breakfast (but pick up a little mosquito spray just in case). The rear patio is also nice and has a new barbecue. I clocked the Internet speed and the wi-fi was 46 mbps down and 11 mbps up--which was fantastic (and stable). There are also lots of TV stations and Netflix. There is a shared modern washing machine/dryer off the kitchen. Remember to open the door for the front-loading washer when done (they can mold in the Hawaiian humidity). You can occasionally hear the TV upstairs, but this is a house--so it's expected and feels like "home." It feels like the perfect, classy, immaculate beach house. It also feels like the real Hawaii--not the touristy crowds (yet it was still convenient to places we like to go). I came here with my wife and our young granddaughter. The owners live upstairs and occasionally left us little gifts--including a juicy pineapple outside our door. They were very responsive to anything we needed--including ideas for the best snorkeling and beaches close by. I rate this FIVE stars (would give it higher if possible). It is truly a Hawaiian Paradise and it was an incredible value as well. It is like an upscale "Hilton" home away from home. I HIGHLY recommend it!

Absolutely beautiful resort with very kind staff! My husband and I came for a vacation right at the…read morestart of summer and I can say without a doubt, if you book this resort you will have a wonderful experience. When I hit a snag on our trip, Saya from the sales department stepped in and solved the issue without any hesitation. She listened with compassion and worked quickly and competently to resolve the problem. The beach is gorgeous and the snorkeling is good around the rocks. Longboards has good food and drinks, but you can also easily walk to dinner over by Monkeypod and 808. We walked through Aulani and realized we weren't missing out on anything. The resort there is also beautiful and the same high quality. Overall, great vacation and we will be back!

When we stayed in Maui a couple years ago, we got sold on their vacation club presentation and…read moreended up purchasing a 6-day/5night package to stay at this resort in a studio room. We arrived early but we weren't able to check-in until 4pm. No biggie though because we dropped our bags off and did our grocery shopping while we waited for our room to be ready. From a hotel customer service standpoint, it was pretty good compared to Maui vacation club resorts. The pools and especially the waterslide are the highlights when it comes to amenities. The waterslide is way too much fun! Another amazing part is the lagoons that are steps away from the hotel. No waves, warm water, and super clean. Being so close to a nice beach is such a luxury! They have some cool activities during the day to win prizes, which was a cool way to break up the day. Outside of that, the hotel was just ok. We found the restaurants to be fine but not great. Mid food, hotel prices. That didn't stop us from dining there multiple times because the options in this area aren't abundant. While the hotel has a gym, there's no tennis courts or even a shuttle to take you to the nearby shopping center. If you are staying here, definitely rent a car. $45 for self parking per night though. I've been to this resort a couple of times, and the contrast from staying in a studio versus the 1 or 2-bedroom suites is night and day. The studio rooms are a bit dated and honestly just feels like a standard hotel room. The studio room has a small kitchen area but no stove and really small fridge. The bigger suites are definitely the way to go.

Had the most pleasant stay for our most recent trip to Oahu. It's right next to a mall and only a…read moreshort 3 minute walk to Foodland and Jollibee. The breakfast area is larger than in other Hampton Inns we've stayed at. The hotel is clean and it was very convenient to have access to a washer and dryer, although a bit pricey ($5 for washer/dryer). Will most definitely be coming back in the future.

Been here a few times when I just want to get away. It has the pace I like (extremely relaxing)…read morewithout the crowd or price tag of my favorite Waikiki hotels. My kids like the complimentary breakfast because they have make-your-own waffles. The rooms are comfortable and clean. The fitness center and pool are basic, but perfect for a short get-away. Since it's connected to the mall, it's nice to shop around, watch a movie, and have a great dinner. Feels like a real vacation.

My husband and I are big fans of Embassy Suites, and have visited many different ones. This one in…read moreOahu has been by far the best one. This was our first time in Hawaii, so we figured if our hotel wasn't the best it would be ok, since we were not planning on spending much time in the hotel. It was such an amazing place and we got a great deal on it which made it even more amazing. As soon as you walk in, the front desk welcomed you, and you can tell they upkeep this hotel very well and take pride in their property. They do offer parking on the premises, however they do charge $40.00 a day, which i thought was pretty pricey but didn't have a choice we had rented a car. The girl at the front desk told us the area was safe and there is usually parking outside the hotel for free, we didnt pay for parking our whole stay! Our room was super clean , updated and super spacious! We got a call daily asking if we needed anything, you can get beach towels daily without issues as many as you like. The cook-to-order breakfast was simply AMAZING!! The food was great and the cooks are super nice and welcoming. The pool is a little on the smaller side but we didnt have the need to use it but its really nice. over all i would 100 percent stay here again. It was a wonderful experience and wonderful value! Mahalo!

Location: Great! Nearby to Foodland & Costco for groceries, Coffee Bean is across the street, lots…read moreof restaurants within a 5 min drive. Customer Service: Friendly- front desk was helpful and the staff for the breakfast were observant and efficient also. Love that they have QR codes to tip them individually. Please tip them for their great service! Breakfast options were awesome! Especially the made to order omelet. Cleanliness- Very clean room, spacious bathroom and sink, strong A/C. Free street parking available. Nice pool area and hot tub. I recommend staying here.