Had my mercedes aligned all four wheels. Car is pulling to the left, they serviced it in 30 minutes…read moreso not sure if they cut corners or just didnt know what they were doing or just did a bad job. Not sure if I will be back. I have my truck scheduled next week for an alignment. Probably will cancel that and go somewhere else.

One of the best customer service experiences I've ever had…read more 1. Harold (owner) inspected my vehicle (5 minutes before closing time) on a Friday. 2. Assisted me with accommodations for my Travel trailer RV, which I could no longer tow. 3 Fixed my Jeep's driveshaft in 1/2 day at a more than fair rate. Family operated. Worth the drive from other towns! I highly recommend!

Polite employees did great service on my brakes for good price. I will definitely use them for…read morefuture work!

We called this shop this morning because our minivan was making a noise coming from the left front…read morewheel. The response was "bring it over." The work was done in just a couple of hours. The folks were friendly and communication was terrific! The price we were charged was actually much lower than it should have been. They have not seen the last of us!

Obligatory if I could give them fewer than one star I would …read more They had my car for over a month and were never able to fix it. instead of admitting they didn't have enough people to do the work or even knew how to do the work. they continue to charge me. Even asked me to take it somewhere else to get the something done that they couldn't do done so that they could finish the job. I opted not to do that. And cut my losses. They still charged me almost the full amount quoted. With no actual work don't except to take it all apart and put it back together. The owner is super full of himself, and I should've known with all of the signs up behind the register that they were not gonna care about their customer and we're going to gouge prices. That's on me. Take it From someone who worked customer service for over 20 years. You will get pretty platitudes from the owners son when you complain. "I'm so sorry to hear that." With no real emotion or care. My husband was told the final charge would be x amount , I came to get my car and was told it was $110 more than we were quoted. All around a bad experience and I will not be going to these people again.

To change out my radiator hose & do diagnostic test & not tell me what's wrong w/my car was…read more$350.00. I know they over charged me.

Have caught them in actual lies...abt what Serv my vehicle needed...they apparently lost o e of the…read morevts for my tires and just jammed another that didn't fit .and had to be sawed off later ..

After looking for a tire for two days in Northern New Mexico for a rental. The folks at Point S…read morewere able to get our tire changed and make it to the airport at ABQ on time! Dennis and the rest of the staff were awesome and super helpful.

I had the hardest time finding anyone in my area to work on my 2004 Ford F-250 Super Duty 6.0…read morediesel. I threw a Hail Mary via yelp in the Projects section and one company ignored me altogether while another flat out told me they couldn't help me. Not only did Marcos answer me very quickly on Yelp, he kept me updated on the entire process every step of the way with phone calls and text messages. I was assured they were very familiar with the 6.0 engines, which was exactly what I needed. These guys even brought their flat bed all the way to Espanola to pick up the vehicle at a very reasonable price as it wasn't in running condition at the time. The truck was done in only 3 days, and that was even with having to get a part shipped in. The overall cost was fair, in fact it was great, and you can tell these guys love their work and have a great deal of interest in these trucks. They honored some of my additional requests as well. I'll be taking my Ford to them any time I'm in need of work and would highly recommend them for any vehicle. It is now one week later and my truck is running great, I'm very happy with their work.

Dudes did a great job adding an auxiliary transmission cooler to my forester CVT transmission.read more

Homophobic They assume I don't know Spanish…read more When they repeatedly called me a joto I was pissed. When they lied and said they didn't take cards made me go get cash the mechanic went on a tirade assuming I didn't understand and called me a joto multiple times. After that I asked them what he said and they said they didn't need my business and threatened to tow my car. Homophobic They were going to charge me $1000 for a $500 job.

This guy is not to be trusted. I warn anyone who is thinking of doing business with him. DO NOT…read moreGIVE HIM ANY CASH IN ADVANCE!!!!! Your work will not get done and if it does it will not be right.

BUYERS AND SERVICE BEWARE! Worst place to do business with…read more Had my vehicle repaired at there service center. Paid over $3000 dollars in repairs to have my vehicle stolen from. They stole all my spare change, a spare gun clip with bullets in it, my jacket, some usb flash drives with important files on them and numerous other things. On top of that i found cocaine residue all over my black leather seats. Tried to speak with the manager to see what they could do for me. They wanted me to pay them to review there cameras and basically 86'd me off the premises for wanting to file a police report. If you use this shop please remove everything from your vehicle. even the little things that aint worth much because they will be stolen. And the management team wont help you find out who took or what happened to your belongings.

DO NOT TRUST THIS DEALERSHIP! They lack business ethic! I purchased a New 2017 GMC Terrain vehicle…read morefrom Deb Sammons which needed to be transported to CA. When the vehicle was delivered it reflected pre-existing damage which was acknowledged by Jessica on the transporter's bill of lading, missing items for options purchased and submitted insufficient funds to CA DMV. So disappointed in their ignorance and lack of educating themselves. I had to provide Margaret Valencia a CA DMV link so she could educate Jessica and herself in the matter and I don't sell cars for a living, THEY DO!!! Now they are refusing to repair the car or should I say they want to pay New Mexico prices in California. They have a body shop on site and could have saved us all the inconvenience and the emotional distress!!! AVOID THIS PLACE AT ALL COST OR LOOK OVER YOUR CONTRACTS!!!!

I just received extraordinary service at Master Tech today. I'm heading out on a roadtrip, and…read moreneeded to make sure my Rav4 Hybrid is road-worthy. Not only did Amy and Annie do everything possible to get me in and out before my ETD, they were both warm and funny and authentically welcoming. Ari and his team are knowledgeable, skillful, and compassionate. While handling my tune up they found and resolved many issues for me, and alerted me to additional issues that might wait until after I return. Ari took the time to go over in detail, with both photos and drawings, everything that they discovered, and how they fixed the most pressing problems. They even popped my rear bumper back into shape where someone had caught the edge. Ari was keenly present and patient while reporting his findings. He answered all my questions and made helpful suggestions regarding what might be the next priortiy to address when I am ready. I walked away smiling, feeling like I received so much for a super reasonable final bill. I am beyond impressed. I feel 100% safe driving across the desert and beyond, and am looking forward to the next time I visit Master Tech. The integrity and caring are truly heartening. I've found my forever mechanic.

I originally went to the Master Tech garage on the advice of a friend of mine that started working…read morefor Ari. He told me that Ari was really thorough. Little did i know that Ari thoroughly ripped me off. He initially told me via text that my bill for the work would be $1100 plus tax but when i arrived to collect my vehicle, the price was more: $1587.51 Ari explained that my van needed new software for the electric engine and of course Chryslar charged for the software but having called the dealership after, I learned that Chryslar didn't charge anything for new software, Ari charged me $495 for software and charged me for labor (an hour) which normally takes 15-20 seconds to upload. He told me that he had to replace the electrical harness to replace the broken hood latch switch. If I had the foresight to order the hood light switch on Amazon, it would have cost $35.00, Ari charged me $225.00 for this item. After paying for service, I noticed that even though supposedly doing a overall performance check, ($75) they didn't bother to air up one of my tires, leaving me in a lurch and having to get it done somewhere else. At the performance review, Ari explained the repairs still needed on my vehicle, these included two new tires, a tuneup, allignment, replacing the spark plugs and other maintenance stuff. Of course, Ari and his technicians could do all of these repairs. He said that spark plugs would cost $400. When I looked them up on Amazon, they were priced at $99.00. I won't take him up on his offer to do the work on my vehicle. Thank goodness, I didn't make another appointment with Ari! Don't read any of the positive reviews, they were written by owner Ari. If you notice, the positive reviews are only a paragraph in length, whereas the negative ones are longer to include all of the complaints. I noticed advertisements for Master Tech in our local newspaper. How many mechanics need to advertise their services? Only the ones that have alienated previous clients, only the ones that are beginning to see their over charging finally costing them their reputations. Santa Fe is a "word of mouth" town, Ari 's karma is finally catching up to him and unfortunately, to the rest of the technicians that work at his garage. I told my friend that he needs to find another job. Even though I had to pay through the teeth, and I felt like I had been scammed, the garage fixed my car. It really was a win/win.

I've been looking for a shop to get an oil change on my 2021 Eco diesel gladiator. Nobody seems to…read morehave the know how or the parts. Matt, the manager here, had both. I wish I could service my Jeep here every time!

I want to thank the service manager (Matt) and the rest of the service department for taking Great…read morecare of my wife's Jeep, when it quit running while we were traveling from Santa Rosa to Taos. We are full time RVers and Matt and his team got on the problem and we only had to delay our trip one day. There can do attitude enabled us to stay on schedule with the rest of our family. Again THANK YOU for the professional work.