I will start with the exceptional workmanship/craftsmanship from the installation crews. We had a…read moresun room put on the back of the house. We got quotes from a few places and all quotes were comparable in price. We decided to go with Windows Plus I suppose because we liked Todd, the sales person, also we were impressed with the quality of the windows and that the room was going to be framed instead of a patio enclosure. And we could not be more pleased with the outcome. I know another reviewer stated that it was all done right the first time, that is how we felt about the room edition. My husband is very particular and ALWAYS has a punch list. But not this time. Literally all windows, framing, caulking, installation was perfect (with the exception of a small defect in one of the screens). We have talked to our salesperson, Todd regarding this matter and he will come to take pictures of the room and said they will take care of that, which I don't doubt they will. They had to put a roof onto the back of our house. That was the first part of the project and that happened in early November of 2020. The roofing crew, leg by Daniel put the roof on/ framed the room and poured concrete footers for the windows in 4 days. They were meticulous, cleaned up each day, were polite, answered all our questions and accommodated our needs as they worked. They had to attach the new roof to an existing patio roof as well as the back of the house. Within a couple of weeks the old section of the roof began to leak, we believe due to them walking/working in that area to add the new roof. We called to discuss this with Todd and within a few days the roofers were back and repaired the leak in the old roof. So even though it was a mishap they made it right, right away. At this point they were able to measure for the custom made windows/doors. Once the windows came in they started installation on January 26, 2021. This crew, Brandon, Josh and Matt were as meticulous as the roofer/framers. Again, they could not have been more polite, knowledgeable and professional. They 3 of them worked 3 (10+ hour days) to complete the work. As mentioned above there was no punch list. Everything was done to perfection the first time around. Reason for 4 star and not 5 star review deals with company communication. Although all was done to our sanctification I had to call them to inquire about when the crews were coming. We had made arrangements with the Todd regarding the electrical package and had to get that worked out once electricians got here due to them having different information. The contract stated work would be completed in 12-16 weeks, which would have been by Dec. 19 and the work was actually finished on January 28, 2021. If the company would have called me to let me know they were behind, windows had not arrived, weather delayed work, Covid delayed work I would not have been as concerned but I had to keep calling to find out what was going on and to check on time frames. I do understand things happen but again if timelines had been communicated to me I would have been disappointed but would have understood and would have given a 5 star review. I would recommend the workmanship and the quality of the windows.

Buyer beware! I made an appointment to get an estimate for replacing 14 windows and a palladium…read morewindow. Sales rep was on time but I indicated I had a time crunch....3 hours later we got to the estimate..... an estimate for $54k. But if I agreed to purchase right then and there it would be $45k. And there were strings attached.....give 5 star reviews on multiple sights. When I said that was too expensive he made multiple other offers, finally saying $100 less than a comparable offer. Yeah, right. I was not going to decide that day. The next day an email, 3 phone calls indicating they had other deals available. I blocked them. Their pricing strategy is beyond irksome!

In the midst of a whole house renovation we started shopping for a closet system for our master…read morebedroom closet. Our goal: high quality, semi-custom (unique closet layout with a 100 year old craftsman home), at a fair price. We shopped around and Jeff Byrn at Louisville Doors & Closets delivered. He has the product set up in the showroom so you can check the quality top to bottom. He works with you to ensure you get what you want and provides information about options without trying to "sell" them. He provides a 3D rendering and itemized pricing for the project. He beat the prices we had from his competitors, and we believe he is selling a superior package. Jeff and his team were on time from the initial meeting through final installation. He was responsive to our needs, and very flexible to our schedule (read renovations don't always go as planned). We were also impressed by the doors we saw in the showroom. Unfortunately we had already contracted for the doors. And you should ask him about the Murphy Doors - something I've dreamed about since I was a kid. Installation was a breeze (for my wife and I) and our master closet looks great. He worked around the others working on our home - concrete, getters, and flooring work in addition to the closet installation. And it looks great. We are very happy with Jeff and Louisville Doors and Closets!

Jeff did an excellent job on our closets. He truly cares about what he does and his product. He is…read morethere from the beginning with the design process and to the very end when the closets are installed. I really like the curved rod in the corner of my closet. No other company has this unique feature that I know of. He does his best to deliver what the customer wants. You cannot go wrong with Louisville Closets.

Nahh this guy sucks my sink fell in into the kitchen all I need him to do was to put the sink back…read moreup so that way it's not sunken into the countertop but he proceeded to tell me that there was something also wrong with the plumbing and charged me $800 for the repairs, he told me I had warranty on the labor and everything a few weeks later the sink fell in again and when I tried to reach back out to him he wouldn't answer my calls and told me his on vacation like sir I have a business to run your making me lose money overall don't hire this guy his gonna up-charge you and tell you his on vacation when the thing he fixed breaks down again

Great team, works well together to get the job done, ( especially on a cold day)…read more Caleb knows his product and ensures things are to his standards. Would recommend!

First class in every way. Super happy…read more These folks emphasize high quality installation, at point of sale. They did not exaggerate. Ours was well out of the ordinary and it went perfectly. We are very happy.

My first experience with The Door Store was with replacement doors to my basement and deck. Both…read moredoors came exactly as I wanted and were installed well. I'm having other renos to my home and several other service people noticed these replacement and comments how well these doors were installed. They next replaced custom interior door - also went great. I next had them and other vendors quote some window replacement. They were not the cheapest, but the quality of the door installs were so good, plus they were willing to work with aspects of my security system as well as change the window style from double-hung to casement, so I went with them. It was to be a 2 day installation, but in the middle of day 1, we realized some of the windows weren't manufactured as expected. I immediately contacted Steven, my sales rep. After we spoke for a few minutes, he acknowledged the issue and assured me they would work with me to come to a satisfactory solution. Long and short of it is that they did work with me and we crafted a solution that I'm very pleased with. Plus, I was so impressed with their professionalism that I've now ordered my remaining windows replaced with them. I've read a lot of reviews for many vendors where complaints were made, and often the reviews are negative. I'll say this - renovate enough and you will occasionally run into issues. It happens, even with good companies. But the difference between vendors is in how they handle those issues. The Door Store gets an A+ from me. High quality, excellent service, and highly professional - not just the management but ever single service person in my home. Worth every penny.

I needed a 2'x3' window pane replaced. It was under warranty and the contract states that it would…read morebe replaced for free, with only charges for shipping/handling and installation; however, the shipping/handling charge was $667 from Ohio to Kentucky! Beware of excessive charges if using Primax.

New windows are one of the largest upgrades to one's home…read more Pre Yelp I replaced my homes windows and after many estimates decided on Primax. I've been happy with the quality to this day. After recently remodeling my lower level with I previously considered a basement I now have a wonderful downstairs addition to my home and Last month I replaced my windows from Primax and pleased with the quality and installation as I was 15 years ago. During the entire process The owner George took plenty of time listening to find my wants and needs offering several options. With a 20% deposit I agreed to the order for custom measured windows. As promised Project manager Larry came to my home measured and showed me the process of installation, giving me the comfort I made the right decision. The day of installation the job took one day as promised. The trim inside ande out is very well done. I highly recommend Primax for replacement windows. Primax also offers many other services and upgrades from doors, bathrooms enclosures and more.

They were prompt and easy to work with. They were honest about our options to repair our garage…read moredoor and helped us make an informed decision. We're very happy with their work and their honesty.

Cunningham dispatched technician T. Blevins within 24 hours of my call. Mr. Blevins immediately…read morediagnosed the problem and knew exactly what to do to fix it. He carefully replaced the broken part, aligned the drive chain, adjusted the springs, and lubricated the system. He was personable and explained what was wrong and what he did to fix it. It works perfectly now, just like new. The charge for this was within expectation, especially given the quality of the work.

My family continues to call on Evan for help with small jobs, most recently the installation of two…read morebathroom faucets. It's so nice to come home and see an item on your To Do list completed! Evan is easy to communicate with - from estimate and scheduling to payment. He specializes in small jobs and I will always recommend him as long as he chooses to share his talents with the Louisville community.

We contacted Evan to replace three ceiling fans With new fans we had purchased. He was prompt,…read morecourteous, & professional. In addition, he hauled away the boxes from the new ones and the old fans. We are very happy with the job and would certainly hire him again for other projects. We thought his pricing was quite reasonable.

A representative came to the house in December 2021 picked out a door to be installed in February…read moreand gave a deposit of $700.00. The price quoted was a one time only that day. In September of 2022 still have no door installed and no contact with the company. I am asking for my deposit back. No service from this company after a down payment in 8 1/2 months.

From the owner: Are you looking to update the windows and doors in your home? Talk to the experts at Window Depot…read moreUSA of Louisville. This locally owned and operated door and window contractor in Louisville, KY, provides custom-made replacement windows and doors to customers across the Louisville Metro area. Accredited by the Better Business Bureau®, this team is dedicated to providing top-notch replacement doors and windows from ProVia®. These home improvement professionals offer exceptional customer service and quality products at affordable prices. Whether you're updating windows or replacing an old patio door, their team will work with you to find the right products for your home and your budget. New windows can immediately transform the look and feel of your home, letting in more natural light, saving energy, and enhancing your home's curb appeal. At Window Depot USA of Louisville, they supply customers with a wide selection of energy-efficient replacement windows, including sliding, bay, and triple pane. Each window is custom made to fit your home, and they come backed by a transferable lifetime limited warranty.

Driver of utility truck 3 came up on us on 64E in a construction zone tailgating. Proceeded to…read morespeed around, get in front, and brake check us. Reading the reviews this isn't the first time it's happened either. Learn to drive! Ky plate 992286