This company is all sales and no service. After spending approximately $20,000 on new carpeting for my home, customer service completely disappeared once payment was made. Before the sale, the team was attentive and responsive. After installation? Silence. Immediately following installation, two interior doors began dragging on the brand-new carpet, a problem that should never occur after a professional installation. Although a technician was sent out to shave the doors, one door still drags, putting unnecessary wear and damage on a carpet I just paid a small fortune for. Worse, the primary bedroom door lock has not worked at all since installation and will no longer lock. This is a basic functionality issue and a clear quality failure. Despite three written emails and multiple phone calls, beginning December 16, 2025, there has been zero follow-up and zero resolution. As of January 10, 2026, these problems remain unresolved, despite repeated requests and more than enough time to address them. The lack of accountability, communication, and post-installation support is unacceptable--especially for a high-dollar project. If you're considering this company, be aware: they are responsive until they get your money, and then you are on your own. I regret choosing them and would not recommend them to anyone who expects follow-through. read more

I recently worked with Gillespie's carpet & Flooring. I couldn't be happier with the results from start to finish, their team was professional, knowledgeable, and attentive to every detail. They helped me choose the perfect flooring for my home, providing great advice on design, durability and budget. Installation was smooth and completed on schedule- the crew was courteous efficient and cleaned up thoroughly afterwards the quality of materials and craftsmanship rally stands out, and my floors look beautiful. I highly recommend Gillespie's Abbey carpet & Flooring anyone looking for hight-quality products and outstanding service. they truly care about customers satisfaction and made the entire process easy and enjoyable. read more

Gillespie's Abbey Carpet & Floor - Carpeting Near Me - Fairfield, California

In brief, we needed to remove carpet from 4 bedrooms and we decided to replace the it with laminate flooring. Why laminate? When we bought the house it had laminate in the front room and the hallway. We like it. It's worked well for 8 years. The carpet, not so much. I contacted several contractors. The highest estimate (well known company) was approx. $1500 more than Gillespie's and the other contractors came in lower, but were smaller and didn't have much in the way of availability. I spoke with Casey, he helped me pull swatches, and then we scheduled the job. The new flooring is similar to the older laminate. And it works for us. The installers finished in 2 1/2 days. The original plan was for 3 days. I appreciate them working efficiently because it was really warm those days. They arrived when they said they would (between 8-9 am) each day and they worked. The installers communicated with me frequently. Casey also called to check in to make sure they cleaned up, etc. This was a pain free experience. We absolutely love the flooring! read more

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I don't normally write reviews, as many places simply don't meet my expectations--and when they do, that's what I consider standard for what I've paid. But in this case, my expectations were greatly exceeded, and I feel compelled to share my experience. From start to finish, every person I interacted with was top-notch--from the salesperson to the individual who came out to take measurements and provide a quote. But above all, I want to highlight the tile installer. His work ethic was unmatched--he worked tirelessly, seemingly without pause, and his attention to detail was extraordinary. The precision of his cuts, the care in every alignment, and the overall finish of the job went beyond craftsmanship--it was artistry. The project was completed ahead of schedule, and the result left me more than satisfied--I was truly impressed. I could not be happier. Highly recommended. Mike C read more

Scott & Liza Thomford. They did everything they said they were going to do to our one story, 3BR, 2bath, slab home, including when they were going to do it. Professional managers and staff helped us every step of the way -- walls, ceilings, selecting colors, coordinating with new flooring & some new electrical work. On a scale of one (low end) to ten (best), these guys get an eleven. read more

We've had Gillespie's clean our carpets for years! They're very professional, caring, and do an excellent job! read more

This review is long overdue. The team at Gillespie's is exceptional. I have had a number of jobs done by them (carpet, wood, ceramic tile, and countertops) and each one has left me fully satisfied. The sales team is very customer service focused. The installers are friendly, on time, neat and very skilled. Jobs are completed on-time as promised. I can't say enough about this business, I'm very grateful to have found them. If you want great service, a business with integrity and produce phenomenal results, Gillespie's is the company for you. read more

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They came to clean carpet for 255$ they did a horrible job the carpets look the same and were soaking wet the spots I cleaned were better save your money choose to a different carpet cleaning service 0/10 would not recommend. read more

We visited Gillespie's Abbey Carpet & Floor to see samples of engineered hardwood flooring that we had chosen for installation at our new home. Casey immediately identified the samples for us and also suggested several others that were within our budget and met our specifications. He was extremely knowledgeable and clearly is passionate about helping customers find the flooring that best suits their needs and tastes. Even though we were not going through Gillespie's for installation, Casey still reached out to the rep of the brand we had chosen to inquire about competitive pricing, and encouraged us to take samples home with us. Though we ultimately chose to move forward with the product that our installer was able to provide for us, we were so impressed with the customer service at Gillespie's, and will keep them in mind for future flooring projects. read more

Im very happy with the carpet install for my rental. I described what I needed and the timing. Everything was done so efficiently, and they were great to work with. read more

Gillespie's Abbey Carpet & Floor's installed LVT in every room of my house. They did a wonderful job! The house is beautiful again! The staff at Gillespie's are exceptional! Knowledgeable, professional and friendly. Beautiful show room! We highly recommend Gillespie's Abbey Carpet & Floor! read more

Gillespie's Abbey Carpet & Floor - Gillespie's Abbey Carpet & Floor - Carpeting Near Me - Fairfield, California

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It's with a heavy heart that I write this review of the work I paid Gillespie's for this past August. I hired a local, family-owned company with great reviews on Yelp, but my experience fell short of expectations. TL;dr Gillespie's doesn't keep to their schedules and takes on too many projects to manage them. If you don't have a deadline this local company is fine. Ask for a written contract though. 1. I was very clear with both owners Monte and Craig that I had a "hard-stop" deadline, and that all work must be completed before then. I was assured many, many times by Craig and his daughter that everything was going according to plan. Even when Craig let me know they would be starting a day later than agreed upon (because he fit another project in front of mine), he assured me that all work would be done on-time--even though they were reducing the amount of time for the project. I wasn't aware that Gillespie's uses 1099 sub-contractors, and that they had no control over their carpet guy, who was the last piece of the puzzle. That sub showed up two and a half hours late the day he was supposed to come in--and when I let him know the movers were on-time and would be coming up the stairs (which he was carpeting), he growled, "They ain't coming upstairs!" When I assured him that yes, they would be, he walked off the job. This was 60 minutes before the deadline. The company didn't call to let me know of any issues (though I'd left messages), until *he* called them. 2. They assigned two installers to install all the flooring (except for stairs and a hallway) for a 1700 sf job. Then, the two installers would be pulled off the job mid-day, disappearing for two or more hours at a time. I found out that they were working on owner Craig's "flip." They were nice guys who worked really hard, but the owners need to take fewer jobs to allow them to do the jobs properly. Btw, the carpet guy who walked was replaced by another team of carpet installers who were pulled off a different job. They were UNHAPPY about that, and I don't blame them. It took them a lot longer than the three hours Craig assured me the entire job would take. 3. Because the main installers were in such a rush, they left without cleaning up, leaving piles of debris, dusty hand prints, some seriously messed up moldings and paint on our second floor, etc. Rather than have to deal with the staff again, I asked for a $300 refund check to have someone else fix it, and Gillespie's complied. 4. There are issues with the carpet tack strips coming through the carpeting on the stairs, so no bare feet. I mentioned this to owner Monte when he ran through the house before collecting the balance payment from me. Rather than get down and feel with his hands he told me to let them know if it continues to be an issue. It's an issue, and it's only been 2.5 months. 5. As licensed contractors, Gillespie's should be giving clients a written contract per the California Contractor's State Licensing Board. They only gave me an estimate, and then demanded a 50% payment. I don't know if they have some special deal with the CSLB, but state law says a written contract is required and an up-front payment can't be more than $1k when contracts are $2k and up. None of our other contractors asked for a dime before they came in. (And, a contractor can't bill for material(s) until it's in/on the client's property....). 6. When Craig gave the the start date I let him know the painters would be on-site that same week. He said, "Not a problem, we work with that company on sites at the same time a lot!" When I told the painting team (a team of FOUR plus a project manager who came by multiple times a day, every day), they let me know this was NOT the case, that it was NOT normal, and then they smiled and said they'd make it work. That team was awesome. 7. Monte stated they would pay for our plumbers to fix work that wasn't done properly. When I asked to receive that statement in writing, it never came. I paid for it myself. I talked to friends and family members after the job was done and learned that they had similar experiences. Had I talked to them ahead of time I would NOT have hired this company. Even down to little things, like Tempe saying that a "thank you of sweet treats" would be arriving from some bakery wasn't true. It never came (not that it mattered), but if you say something like that, you should follow through. There's more that could be said. I will say that we do like our flooring, and had we not had issues with the deadline not being met, I'd have given them a better rating. But when you start to peel back the layers of the onion, you start to realize that something kind of stinks, read more

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We have been doing business with Gillespie's Abbey Carpet for more than 25 years. They are a wonderful company to deal with. Monty and Craig, the owners are totally quality oriented and customer centric. They direct everyone in the company to provide excellent service and workmanship. The products they sell are high quality and the service and installation is excellent. We have used them for laminate floors on two homes, carpet on several homes, window coverings, shutters and tile cleaning. The most recent job was for a new oak floor in our current home. The installers, Jesse, Bryce, Jeff and George, were all wonderful. They arrived on time and completed the job within the original time stated. Each one of them was very courteous and did a marvelous job on the install. Angela and Ally in the office were also wonderful. WE ARE VERY PLEASED. read more

So happy with the hickory flooring Gillespie's installed for us. It was a whole house install, the entire process was smooth and professional, and they worked with us on dates. The demo and installation by Raul and crew was very nicely done. We are glad to have gone with Gillespie's and they definitely lived up to their good name and reputation. To top it off, we received a delightful Sweet Spot cupcake bakery delivery, courtesy of Gillespie's. Thank you Craig, Raul, Allie and Angela. We highly recommend Gillespie's! read more

Very happy with the job they did. I would absolutely use them again. Personable, friendly, trustworthy....what more can a person ask for! read more

I had called Gillespie to inquire about fixing our ripped carpet in two parts of two bedrooms. The woman whom I spoke with, was very friendly over the phone and said we can set up an appointment with Ron, who can inspect the damage and give us an estimate of how much it will cost to be repaired. When Ron arrived, he seemed very friendly and professional. He went to the rooms and wrote up an estimate for me to hang on too. Upon calling other places who wanted to charge me $300+ to fix the damage, Ron quoted us at a very reasonable price. I decided to book with him and he was able to work with my schedule to come back and repair the carpet. When Ron came back the second time, we had him use the carpet from the closets to repair the room carpet. He was very quick and efficient. He had both damaged carpets completed and cleaned within 1.5 hours. The repaired carpet looked fantastic! You couldn't even tell where he had cut and where the new carpet was. I especially liked that he guaranteed his work and told us that if we noticed it starting to lift, we could call him back within 2 weeks to come back and fix it. It has been a few months since he has done the repair and it is still looking great! We even got a card in the mail thanking us for our business. I am so happy with Ron's work and would definitely be calling him again if we are ever in need of carpet repair again. Thank you so much Gillespie and Ron! read more

Howie Muto and the staff at Gillespie Abbey Carpet are great! We recently had all of our carpet/pad and baseboards replaced by them. From start to finish we were treated to courtesy and professional behavior. The installers were highly skilled and efficient. I highly recommend them! The work was done well, timely and we highly recommend this company. read more

I would give them a 0 if it was an option. The owner Craig will meet you and guarantee the work will be done to satisfaction but his crew does the least they can and doesn't follow through. I was charged for 15 feet of repair of flooring due to a leak but only 3 wood laminate planks were replaced. When I asked why so small of an area was being replaced when there was clearly more damage the worker said he would have to take out the transition strip which he did not have. Subsequently, the flooring still smells of mold and Craig refuses to take my word that it smells. This company will gladly take your money but obviously does not stand by their work or guarantee. I now will have to hire another flooring company to finish the job and will more than happily send them the bill...will see if he will believe me then...do not use this group unless your willing to put up with frustration and headaches!!!!! read more

Look no further. This family Owned company is everything from great prices, professional/fast work and great customer service all in one. I wish I could give more stars. Allie, Craig Gillespie's staff, thank you for your generosity and hard work! We love our new floors! read more

The staff is so knowledgeable and professional. They make you feel so welcome and help you narrow down choices- because you can get easily overwhelmed with all the beautiful flooring selections they have! Highly recommended! read more

Wonderful experience from start to finish. Salesperson was helpful but not pushy. Estimate for the job was done within 3 days. Carpet was ordered and arrived on time. Installers for the carpet were punctual and efficient. Everyone was so helpful and really nice. Something extra special about this company..... One month after my install a box of cupcakes arrived from a local bakery "Sweet Spot Bakery in Suisun" as a thank you gift from Gillespie's with a hand written card. Please support this family owned business, you won't be sorry! Exceptional Service read more

Ron is so professional, friendly and does a great job on our carpets. I would highly recommend Gillespie's carpet cleaning to anyone looking for service. Donna read more

Craig and Tempe helped us through out our floor buying process and they were amazing! We re-floored our 2,100 sq foot house with tile throughout and carpet in the bed rooms. The project didn't go without a few hiccups, our carpet came in and had some manufacturer defect so we had to choose new carpet and some of the tile had flaws but they made everything right and went above and beyond for us, making even the experience pleasurable and we are 100% happy with the final product! We were originally contemplating some other options, less expensive and even more "chain" type floor stores but we decided to support local, family owned business and with out a doubt we are happy we did, it is the way to go every time! Thank you to the entire Gillespie's team, especially Craig & Tempe! read more

I worked with Abbey Carpet in Napa for nearly 16 years and loved them. So, when I needed flooring in our home office in Green Valley, I called Gillespie's Abbey Carpet in Fairfield, and I am so happy I did. Everyone at Gillespie's was great! The service is everything I was expecting and the quality of wood flooring for the price is perfect. I highly recommend calling the people at Gillespie's Abbey Carpet & Floor for all your home or office improvements. read more

My entire house needed to be redone from a flood we had. The team there was knowledgable, friendly, affordable and fast. We love our new floors and would recommend them 100Xs over! Thank you :) read more

I'm posting this review on behalf of Cal West Pet Hospital in Fairfield, since our business page can't post reviews. We had Gillespie's put in new vinyl flooring at our pet hospital April 2017. We are very happy with their work, the new floors look great! Jason (the foreman) was very happy to come back and fix a few very minor problems we had with the floor after the job was finished. He was professional and timely. They have a great selection of flooring, and were very helpful in showing us samples of different colors and patterns of the vinyl flooring we were interested in. We are extremely happy with the look of the new floors, and have gotten many positive comments from our clients as well. Thank you Gillespie's! read more

We are winding down on a major kitchen remodel and had hired Gillespie's to install our flooring and back splash early in the project. They have a great selection of different products. Craig Hoover was very helpful with suggestions based upon our kitchen design and we chose a sandstone porcelain 18-inch tile for our flooring and glass mosaic for our back splash.Craig had to work with a tight schedule based upon our kitchen designer's schedule and did a great job getting the flooring and back splash installed on time. The installers did a great job and the finished product looks fantastic. I definitely will use Gillespie's for any future work and would highly recommend them to anyone. read more

We have been using Gillespie's clean your carpets for the past 20 years and they never dissapoint. Ron came and when I opened the door, I remembered him from being here many times in the past and he remembered us too. He did a fantastic job as usual. Today I received a hand written thank you from Gillespie's. Very hard to find a business these days that goes over and above like this. I am a customer for life. read more

This is a family run busines. We experience poor project management and quality control of the projectwhile it was in process.. The staff are very nice but we were very disappointed in how the replacement of our carpet in the living, dining and office and flooring in the bathroom and master bedroom closet was handled. We chose a simulated wood product for the living room, dining and office. Gillespies to give a co-contractor's worker some employment allowed the worker to do the job. He wasnot experienced in laying the simulated wood product. The product is laid down just as hard wood is. Some of the cuts were uneven which had to be redone. We had them come out as the border/molding did not match and it was replaced. Now the border needs to be glued down again. Which will make at least the 3rd visit for that product-which we do like. Its been over a year and I am just reluctant to try and deal with them. On the bathroom, master bedroom walk in closet. I was instructed to clean out my closet so the new vinyl tile could be laid on a Friday after the wood product was completed. The installer did not finish the dining, living and office until Friday afternoon. He said there wasnt sufficient time to do the rest of the project. This meant that all my clothes etc needed to be out of the closet all weekend. On Monday, a different installer came out---BAD NEWS .....the product that I picked in stock had been incorrectly marked and there wasnt enough for the job. So, I went to Gillespies and picked out another vinyl which I could accept but didnt really like. To have gotten a vinyl that I really liked would have meant another delay with all of my things out of the master bedroom closet. Throughout , the staff at Gillespies/owners were pleasant BUT the quality control just wasnt there. I would probably and have in the past use them for carpet cleaning. I wish them well in this tough economy and hope all the glitches that we experienced with our project have been a lesson learned for them. read more

Gillespies has been a family run business in Fairfield for over 76 years. The Hoovers have had the business for over 36 years and they are very knowledgeable on all the products. I came in looking for a wood looking floor without the expense of hardwood. I was guided to a product called Luxury Vinyl Plank (LVP). Beautiful looking product. I went with this product and their installers laid it in my home. It is absolutely beautiful. When friends come over they cant believe it is not "wood" . From the start to finish it was a wonderful experience. I would recommend Gillespie's Abbey Carpet to anyone. read more

Great products, great staff, perfect installation. From estimate to completion it was quick and very professional. Would definitely recommend read more

I choose this company because it was a family run business. I had them clean my carpets in my kids rooms and our two living rooms, where we spend most of our time as a family. The job they did was amazing, my carpets smelled fresh and clean. To walk on them was like walking on new carpet. I am totally satisfied and impressed by the work they did will definitely use them again. I find the staff to be very professional and friendly they treated us like family. read more