When I drove up, I was greeted at the door, escorted in and promptly taken care of! I'm about great customer service and knowledgeable information and my representative provided both. read more

Great amazing service. Thank you Ron for taking care of me. Notify me throughout the entire service.

I recently had to replace the transmission in my 2018 Acura RDX that only had 38k miles on it. Unfortunately, Honda America denied both my initial request for "goodwill assistance" and my appeal despite the vehicle having such low mileage. However, I want to recognize Gillman Acura for how they handled this entire situation. After I obtained a lower estimate from a reputable, independent mechanic Gillman Acura matched that price AND allowed me to keep their loaner vehicle (which I fell in love with) during the repair, and even extended the warranty on the replacement transmission to 3 years. This made a very difficult (and EXPENSIVE) situation a little easier to manage. Throughout this entire process, Gillman Acura's service advisor Anthony Rayo was professional, courteous, and understanding. While I remain so disappointed with the manufacturer's decision not to stand by their product and assist me with the cost of repair I appreciate the dealership's willingness to work with me. Their commitment to customer service is unmatched. Gillman Acura has earned my respect by doing what they could within their control. Thank you, Anthony (and your service manager)!! read more

I can only speak to my very brief experience. I made an internet inquiry which went to the Internet Manager (Omer Sharif). In typical form of car sales, he immediately wanted me to come in to "take a test drive". I explained that I live out of town (about 3 hours away) and I can't simply stop by. I didn't get a response. I wrote again to say that I was however still interested in the car only to discover he had blocked me! This tells you something about the dealership when one of thier own managers block a potential customer because he wasn't able to get me in the door to hard sale me the car. So I go to the website and try the chat method. I explained exactly what happened and that I would like to report his behavior. Her response..."would you like to come in today?" Yea so apparently all they are concerned about is trapping you in the dealership so they can pressure you into buying. I if they can't they want nothing to do with you. If a person is shopping online..chances are high the person lives out of town. So this is what you get going to a dealership in a major city versus a smaller dealership in a small town. Poor customer service. read more

Gillman Acura - As you can see at the top, I was writing that I was interested in the car but I am blocked - Car Dealers Near Me - Houston, Texas

Jocelyn and her team were amazing throughout the whole process. She kept me informed on everything that was being done to the car and kept me updated with an estimate on when I would get the car back so I wanna give a kudos for a job well done team Gilman Acura. read more

Can I give 6 Stars?! Drove up to discuss a good price on advertised car and it turned out to be such a great price, we bought 2 cars! The whole team was great, the manager,Guillermo, the finance manager, Michael...and my salesman, Juan was outstanding! It was my first car purchase(s), that I truly enjoyed--and I trudged in like I was headed to the Gulag...they changed my outlook--seriously, if in the market for a car (or two), they are your guys!! (And they've since followed up to make sure all is well--and it is!). Such a pleasure to deal with straight shooters who know their product! read more

I really love going to team Gillman Acura Everyone are so nice there.... My service advisor Miquel Montes is the best... I use him every time i come to team Gillman Acura Mozetta Williams May 21, 2026 read more

They did a great job on my service . I took it back for body work and they were very good. My only thing was I had bought the insurance to get my rims and any minor scratches fixed. I was under the impression that it could be fixed but they told me it had to be at the original dealer. read more

Very professional service every detail of my services were explained to me step by step

Great Team at Gillman Acura! Everyone on the service team is very nice and professional! they can get you in on short notice and always take care of everything! The videos they send you when working on your car are very informative and helpful for the customer to understand! 10/10 would recommended read more

I had a great experience with the Collision Center. They handled both the initial insurance estimate and the supplemental estimate for my vehicle. Although my vehicle ended up being declared a total loss, the team was professional, courteous, and communicative throughout the entire process. They answered my questions, worked efficiently, and made a stressful situation much easier to navigate. I truly appreciated their honesty, customer service, and attention to detail. I would highly recommend them to anyone needing collision repair or insurance estimate services. read more

Bought 5 cars in the past 5 years. One for my son. Always gets me a good price. Service is outstanding. Nothing major just oil changes. read more

Always a great experience! Professional, kind and easy to work with. And always good work performed on my RDX.

Great customer care and service. Thank you Gillman Acura for providing service. much appreciated for handling my Acura.

There are a lot of not so great reviews of Gillman Acura on Yelp, so I wanted to share my own experience. For anyone who doesn't want to read the whole thing, I found the dealership fair, honest, and easy to work with. I had a very positive experience and would definitely buy from them again. Now for some background. This was a pretty unusual car deal. Everything was done remotely, and I've never actually been to the dealership in person. So when I say they're trustworthy, I really mean it. I was looking for a very specific Integra Type S, a 2026 in Urban Grey with red interior. Gillman was one of only two dealers in Texas that had one on the way. To make things more complicated, I wanted about 5K in dealer installed options, and the car I was trading was a high end brand with a lot of upgrades, not a common trade and very hard to value. Driving it all the way to Houston for an appraisal and then coming back again to pick up the new car just wasn't practical. Gillman wasn't willing to install the options until I committed to the purchase and they had seen my trade, but I wasn't willing to commit without knowing my for sure trade value. To solve that, they arranged transport for both vehicles, my trade to them and the new Integra back to me. Watching my very expensive car get loaded onto a truck made me nervous, but everything went smoothly. As the process dragged out a bit, my salesperson Jhon actually sent someone to my house on a Friday night to sign all the paperwork in person instead of mailing it. That really impressed me. The young man who came out, Matthew, was polite, professional, and made everything simple. Jhon was great throughout the entire process, responsive, patient, and attentive to what I wanted. I'll admit I can be a little particular when I'm buying a car, but he handled it really well. All in all, the deal took about three weeks to wrap up between the car's arrival and the transport logistics, but now I've got my new Integra Type S with every option I wanted. Nice work, Gillman read more

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Anthony our service rep was a good listener. He understood our situation with vehicle and was compassionate and patient. I would highly recommend him in the service department. read more

Great service as always. Have used Gillman for years and find their work very well done, future concerns noted, and excellent customer service. read more

Everything went well. Although expensive, it did take care of all identified issues and required maintenance and exceeded my expectations! Car is driving almost like new at the 175k mark. Thank you Ron Mascardo! read more

Best dealership ever. I purchased my car here and the sales experience was absolutely perfect, no pressure to add items on and we agreed on a price up front which was honored throughout the transaction. I have since been back for service twice and everyone I have dealt with has been very professional, very courteous, and very knowledgeable. The communication is perfect, love the videos the tech sends, and the service advisor always calls or texts within seconds of completion. I can't possibly say enough about how much I love this dealer and every who works here that I have met so far. read more

I appreciate the dealer's communication. I didn't feel at all pressured to getting my Acura issues fixed Great service by Kwadow Mensah

They were very informative, helpful and kept me updated while working in my car. Also gave me a loaner because I had some work done under warranty. read more

Ron was extremely helpful and provided great customer service. I was in and out quickly both dropping my car off for service and picking it back up. I really appreciate the ease in which a loaner car was provided during my service. And the repair was successful and done quickly.. Great experience! read more

I bought my car. Paid it off last year. I wanted to see if I'd be refunded for gap. I left 4 different messages in the last 3 weeks and crickets. To think I wanted to come back and buy another car . I guess the only care about getting you in it. After that they have no benefit to calling you . read more

I purchased a vehicle on December 31 from this people and didn't have the best experience. Staff turns from nice people to unprofessional as soon as you reject the offer they give you. I used to work in the car business myself and professionalism should be provided throughout the experience regardless of a sale or not. Guillermo the sales manager pretty much told me that it was my problem that I chose to buy a car in Houston with them since I live in Austin and didn't want to acknowledge certain things I was saying. Since I used to be in the car business myself I also knew he was trying to lie to me about certain things to try to make the sales and got upset when I brought them up to the table. Kameron the sales rep on the other hand was okay to deal with. His customer service disappears after the sale is done. I've tried to contact him three times about my registration sticker and haven't responded to me since the sale. Staff needs better training. Don't really recommend to deal with them unless you know what you're doing in my opinion as they will try to take advantage of you if they can. read more

Stay away from this losing operation. I bought a used Prius from them at 8.99 int. When I got the paperwork they charged me 11.88 int. Called them & they said 8.99 rate wasn't even available. Andy Garcia is the head bandit there. read more

Always a great experience when I bring my car for service. My service rep, Anthony is very thorough and patient explaining the services needed to keep my car running smoothly. I wish I had been aware of Gillman Acura when I purchased the vehicle because they are far better than the dealership I purchased from. read more

Update on my Oct 2024 purchase- I still don't have my plates on my new vehicle in February 2025! The DMV website recommends retaining your plates. Gillman at first said I could not keep my plates, but then after asking someone, said I could keep them. When the temp tags expired in December and I still didn't have the stickers for my old plates, I looked for them in the DMV website lookup- nothing. I called Gillman and after multiple transfers and call backs they said they were ordered November 6, 3 weeks after my vehicle was purchased. They issued a dealer temp tag by email. This tag was very short term before it expired- still no tags. Called back again. Another run around and call back- they promised someone would go to the DMV in person to sort it out, after the bad weather passed. Finally 1/28 the person visited the DMV only to return with plates I didn't need and directions to take them to the DMV myself and get the sticker I need. They said they would mail them with arrival in 3-5 days, but agreed to overnight them when I insisted. Now the local DMV isn't able to do anything until the state finishes the paperwork- maybe a few more days. No red bow for this purchase - what an embarrassment this purchase should be for the entire business office. And who should I call to speak with about this at Gillman? I need a name. read more

Horrible customer experience shopping for a car here. I tried to make a deal with John here at Gillman and it was such a bad job by him that I came to leave a review. If you are shopping online I 100% recommend not wasting your time and shop elsewhere. read more

Service department goes the extra mile to take care of customers. Anthony is my service advisor and is professional, courteous and helpful.

After visiting Team Gillman Acura several times, I had an unsatisfactory experience with their service department. My sales rep was good, but I would've hoped this dealer had been more honest about the vehicle I purchased. After purchasing a certified pre-owned Acura, I discovered potential water damage that wasn't disclosed, SERIOUS in-car technology issues, a fluid/leak that causes a smell outside coming from the vehicle and smelling it each time I park, a very annoying squeaking noise from my break pedal, sluggish when starting the vehicle, and what seems like lack of power from the engine at times. Now, I've reached the point of living with it, as I feel like I'll just be wasting my time trying to receive help from the service department. When I approached my service advisor with the issues, she attempted to help. Still, I would assume there was so much back and forth that she got frustrated with me (to put it in nice terms), as the issues were not being resolved/Acura's certified warranty was not approving things. This led to the service department's inability to address the problems. Instead of investigating thoroughly or offering meaningful solutions, the response was dismissive, leaving me frustrated and unheard. I have spoken with countless Acura customer service reps, and they cannot even solve some issues. As a loyal customer, I expected transparency and a commitment to resolving issues. Sadly, this experience has made me question the dealership's customer care and trustworthiness. I hope they address these shortcomings for future clients. read more

We purchased our first Acura from Gillman recently and Robert Zullo's service was top notch! He is knowledgeable and answered all of our questions honestly. We spoke to him beforehand and he had the car ready and running for us to test drive at arrival - out of 6 other dealerships we visited, not one went out of their way like he did! Highly recommend Robert and Team Gillman. Their closing / finance setup is nice too. They have e-sign tabletop tablet which saves ruffling through papers and they share a hard drive with all the docs when you leave. Loved it. No place is perfect, and Gillman could use a few improvements: -Closing/Finance wait time was over 1.5 hours. They did say that they were unusually busy, in which case they could've asked us to come back in 1.5-2 hours (and I wouldn't have complained) read more

Gillman Acura - Car Dealers Near Me - Houston, Texas

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So far, so good. We took our older RDX into Gillman's service center for repairs, and they did an amazing job. Raejean (service advisor), and our technician (not sure of their name) went above and beyond to get our car fixed. Thank you. :) read more

What turned out to be a decent experience quickly became one of the worst. Only bright side to this dealership is Eduardo who tried to make things right. I'm pretty sure Masum the finance manager committed fraud with forging my signature and changing the documents after I signed off on this. Why? Because the paper work Honda Financial has is different from my copy. I called to get clarification and Marcos the Finance Director never called back. Gillman has dealt with class action lawsuits because of this in the past, they truly don't care and only want to make an extra dollar. They sleep ok at night, just thought I should share my experience. Just ready to get my plates and my second key and be done with them. read more

We were in town for a family funeral and decided to pop into Gillman Acura to check their inventory. We were blessed to meet Alejandro and Kohen, who we're a joy to work with. Alejandro listened to what we we're looking for, a certified pre owned MDX 2020 and delightfully showed us their offerings. We landed on the 2022 and were so pleased with the no pressure sale, we purchased it and are having it delivered to California. Alejandro demonstrated genuine care for our needs and helped us understand the benefits of a 2022 CPO vs 2020. We are very pleased with the service we received from him and his colleagues, Kohen, Nunez and Ian. They were each professional and kind. We would be thrilled to do business with any of them in the future. read more

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They aren't interested in the customer. To them business is paramount. They now add a "surcharge " when paying by credit card card card to offset their costs. Not a good business practice. It makes a person wonder what else they do to improve their business. Not something that should be done read more

Super shady dealership! We went in to look for cars on a Saturday, the car price was $27,900 with a $1500 discount. We went back the following Wednesday to purchase the car, after waiting around for almost an hour, they came back at $30,900 with a $750 discount. The sales guy said that was the deal then, not now. How do you raise the price $3,000 with a lower discount, and somehow the out of pocket was $5000 more. They guys run a bait and switch program, I highly suggest not purchasing from them. read more

I love Team Gillman and always recommend them to my friends and family. Great service and really accommodating team. However, the service department needs more help. One of the first appointments of the day for an oil change and I waited over two hours. Yes, two hours and this seems to always be the case. Wild read more

I've had a great experience at Gilman Acura both times i've been there, with Noah. He's a great salesman and a really nice guy. He helped me with another salesman who helped me with a mercedes I was looking to sell but I forgot his name! He was also such a wonderful man and when we went test driving a car, we talked about his faith in God and it was so beautiful. I definitely recommend going to this location and looking for both Noah and this guy. read more

Gloria was very unprofessional had lil change done and left me waiting 3 hours had to get some else to help me bought 3 cars there I'll find another dealer read more

The overall experience was outstanding through the initial sales pitch and test drive. The sales representative offered great instruction and presentation of the vehicle that we were interested in, which was the Acura MDX Advance. However, once we began the price negotiation it turned south. The sales manager, Mike basically told us the model with the selections we made were not currently on inventory and we had little to no room on price negotiation. We were basically told that maybe we should look at a different model or consider the only MDX advance they had on the lot. My wife and I felt defeated and a bit disrespected. I don't know that I could recommend this dealership to anyone. Great cars, terrible sales experience! They missed a sale for sure! Won't be recommending! read more