Super friendly staff! From the front desk to the assistants to the doctors! They are professional,…read moreknowledgeable and most importantly they made me feel comfortable in a super scary situation!! I definitely recommend this office for your dental needs.

I've had a long time phobia of dentists because I've had a lot of bad experiences. I thought this…read morewas going to be different but no. They did a filling. I'm still waiting for certain sensations to come back in my tongue, it's been 2 1/2 months now. That's beside the point, nstead of letting a father who is unemployed simply get through the holidays before paying a $50 bill they threaten to send me to collections. Thanks for making the holidays a little harder than they had to be. FYI, when you're unemployed $50 is a big deal.

All staff absolutely respectful and courteous. Dr. Fantuzzo and his assistant provided top notch…read moreservice and care. He was informative and has a true talent in making others feel comfortable. He even called after the procedure to see how I was doing. His care is extraordinary. Ed Feldman

I have always been afraid of the dentist and when I was told I'd need 4 extractions and a bone…read moregraft my heart almost stopped. I was referred to Dr Fantuzzo, and after my consult appointment, I felt more at ease than I expected. I wasn't able to afford IV anesthesia (blame my insurance not the doctor) so I had to opt for Nitrous. The pain had gotten so bad that I unfortunately needed to get the surgery done the day before my birthday. BUT, oh my gosh. The surgery experience was fantastic. I remember hearing him say "first ones out," but I didn't feel a thing! My recovery was so smooth the next two days, no swelling, no pain, no blood. He's not a magician, he's an expert. He knows what he's doing. My surgery only took 30 minutes, and that's not because he rushed, it's because he is literally THAT good. If you ever need teeth removed by an oral surgeon, you will be in the best hands in the area (possibly the whole state) if you go to Dr Fantuzzo.

I have been a patient for over 20 years. While other dentists recommend the most expensive…read moreaggressive approach, Dr, Heinle uses traditional approaches that are equally effective and far less expensive. A simple root canal instead of an implant. Office staff are always polite and competent

My husband and I have been patients of Dr. Heinle for almost ten years. Dr. Heinle is friendly,…read moreknowledgeable and thorough. We have been in for multiple procedures and cleanings and have always been pleased with our results. But what we love most about Dr. Heinle is that our seven year old daughter LOVES to go to the dentist!!! She looks forward to her appointments and always leaves smiling.

Dr Lucia had performed the initial phase of a dental implant procedure. At no time had he…read moreexplained 1) the steps of the procedure 2) the duration of the process 3) a cost estimate for the procedure. At the start of the second step, I expressed my concerns about the lack of communication. I offered a simple solution (one that is used by every online description of the process, I have since learned). He immediately became defensive and refused to continue with the procedure, thus leaving me with a large hole in my dentition. This had been a quiet adult conversation, despite his defensiveness until he refused to proceed. I believe that his behavior was highly immature and unprofessional. Clearly, he is not open to expressions of concerns or suggestions. Dr. Lucia is a mediocre dentist at best. His first concern is money. The implant procedure would have cost over $9000 at completion. That is far higher than other local dentists. His communication skills are horrible. He sneaks in behind you and doesn't say a word until he is standing over you. His failure to communicate about the implant process is simply an example of his shortcomings. Today, 22 days after the incident, I received registered letter stating that I had been "expelled " from his practice because of a "breakdown in the professional relationship ". Totally unnecessary. Simply reinforces a decision that I had already made.

Had a bad tooth ache over the weekend. My wife called Dr. Lucia on Saturday morning, He answered???…read moreHe was out of town visiting family. When told of my problem, he ordered a prescription for me at my local Pharmacy. They got me in on Tuesday for a check-up. He sent me to an Oral Surgeon for an abscess and infection. No messing around... he knew what I needed and got me the care I needed. He didn't waste my time with lectures on dental care that I could have used, Knew what I needed and made it happen. Oh yea, they made the appointment for me the same day. Wish I had taken better of my teeth as a kid, If you didn't contact Lucia Family Dentistry (They will help)

I am nervous going to a dentist, but Dr Skeels & his staff put me at ease. I have recommended him…read moreto others, & everyone has agreed with me. Everyone there makes me feel they care for me as a friend, not just a patient. They are a professional group who clearly explain everything in language I understand. I feel safe & comfortable in their knowledgeable hands.

My prior dentist and personal friend retired and I was in need of a new dentist. I obtained a list…read moreof dentists that took my health insurance and Dr. Skeels was on the list. I called his office and was invited to come in and have an examination. Dr. Skeels was very welcoming and gave an through examination and made recommendations. Having had several dentists over the years I can say he is hands down the best dentist I have ever had. He clearly explains what he suggests to be done and answers questions in terms that are understandable. I was comfortable for all the dental work he performed and was exceptionally happy with the results. I thank Dr. Skeels and his wonderful staff.

Dr.Lowenguth and her staff redefine what it means to receive dental care. I came to ROC Perio after…read morea bad experience with a gum graft at a different dental group in the Buffalo area; the gum graft failed and the surgeon could not explain why but still wanted to perform another surgery on me. I did not feel comfortable continuing care at this location and sought out a new provider. I had a family member who had received treatment from Dr.Shang at ROC Perio and had a fantastic experience. From my first visit, I knew I was in capable hands. The office is pristine, the administrative staff worked with me to answer all my insurance-related questions (and I had a lot!), and every dental assistant I worked with was kind, professional, and informative. Dr.Lowenguth is masterful at what she does, which is like plastic surgery in your mouth. Beyond her skill, she was welcoming, caring, and explained my care plan to me at every step of the way. She even shared her personal phone number with me after my surgery and told me to contact her if I had any questions or concerns during recovery. Dr.Lowenguth and her team not only performed a successful gum graft, but gave me the information and tools needed to maintain my dental health for the long term while treating me with the utmost kindness and care along the way. I will not go anywhere else for my periodontic needs!

Went here for the first time in October, and wasn't that pleased with them, the periodontist did a…read moreperfunctory first exam and told me to get a cleaning which I did that day at this office. The hygienist also had loads of feedback about what I was doing wrong and wasn't doing right. I listened and went away feeling like this place blames their patients for their periodontal disease, something I'd never felt in over 25 years of visiting periodontists. I religiously followed the hygienist's recommendations for the next six months, got a cleaning at my regular dentist at the three month mark (as I always do), and returned to this practice at the six month mark for another cleaning expecting some positive feedback. Ha! No way! Even though I had followed the advice everyday, twice a day, I was still told it was not good enough. After I pushed back and said I've done exactly what you told me to do for six months, the feedback changed to it's better, but you're still not doing it right. Again, I felt completely to blame for my genetic predisposition to periodontal disease. After all this high and mighty treatment by them, when it came time to schedule my next cleaning, there were no appointments for eight months! I'm supposed to have cleanings every three months rotating between dentist and periodontist. They have oversubscribed their practice to such a degree that they can't provide the timely treatment their patients require. The hygienist didn't think it odd that I was going to be two months late for my next cleaning with them (it would give her more opportunity to chastise me, I guess). It seems this practice is a-ok with their patients with periodontal disease to not receive the treatment they need on the schedule prescribed by both my dentist and the periodontist. Course, I'm not sure what a periodontist would have said that day, I wasn't seen by one at the end of the visit. I was told Dr. Shang (who I had seen in October for an initial exam) wasn't in that day, and I'd have to come back for another appointment to see her, rather than having another available periodontist do an exam, and write some notes for Dr. Shang about my current condition. When I checked out and asked to make that follow-up appointment, I was told they don't make appointments, and that the scheduling coordinator would call me to make the appointment. I had never experienced not being able to make a follow-up appointment at check-out. This seemed to make it inconvenient for the patient who has to be available for a phone call whenever it's convenient for the practice to call. But, I needn't have worried, just as they don't really care that their patients can't get timely treatment, they also don't care if they actually see a periodontist, no one ever called to schedule that appointment. I was told by the hygienist not to worry there'd be no charge for the follow-up appointment with the periodontist b/c it's included in the cleaning fee. I pretty sure there will be no reduction in the cleaning fee by this practice due to no periodontist ever looking in my mouth.

Once the business established itself, they stopped taking most insurances including ours :(…read moreincredibly disappointed because it was the first dentist my husband felt comfortable at

This office is so responsive to my needs. They treat me like I'm a VIP. The office staff calls me…read moreand even while inquiring about something as matter of fact as my insurance- they squeeze in "how are you", we are looking forward to seeing you, again".

I highly recommend Rochester Endodontics. This practice made a bad situation (needing a root…read morecanal) into a pleasure. Madison who answered my calls was so sweet and helpful getting me in to see the doctor. Heather and the women at the front were so kind and friendly and really put me at ease as soon as I walked in the door. Dr. Dow is very knowledeable, funny and kind (and easy on the eyes too- wink). I loved him and would recommend him to anyone. The whole procedure was quick and painless. (I couldn't believe it). A very sweet women gave me my after care instructions and followed up with me the next day to make sure I was still feeling good (which I was of course). They really care about their patients here. You should 100% go here if you need this procedure.

If you need a root canal, go to Dr. Dow. From the moment I made my first call, a very bad situation…read morewas made better. I was brought in very quickly for a consult ( the very next day after seeing my dentist in fact). An appointment for a retreatment of a failed root canal ( by another endodentist ) was held for me for the very next day. Dr. Dow found the 'hidden' root that was infected ( and missed by another practice). Everyone associated with this group is compassionate and your comfort is their primary concern. I have received follow up phone calls asking how I am doing, Should I need another root canal in the future ( not on this tooth now ) I will only go to Dr. Dow.