We had our annual meeting here again today. The customer service is impeccable. The food is always…read moregood. They take good care of the cars with their valet service. The audio/visual technology works great. Good sound in the room. The only delta is there are not a lot of restrooms when/if you have a large crowd. There are only two private restrooms downstairs and with a large group, there is always a line. But aside from that, the staff, accommodations and food is great.

A lovely place with really lovely gardens. So many beautiful flowers in stunning colors. Lovely…read moreseating areas and spacious inside for events. I saw a majestic eagle outside or it may have been a wild turkey.

Beautiful Home. My true Dream Home. Mrs. Melanie is a lovely Southern Woman. We will be back as…read moresoon as time allows. God Bless

So happy we found this place. With four large adults this is the only way to stay. Minutes from all…read morehighways and attractions and the house is incredibly decorated. The cost to stay here was less then a hotel and ten times the space. Melanie the owner was always texting and calling to be sure we had what you needed.

A very relaxing place to enjoy a cocktail while waiting for our spooky haunted tour of the town. So…read morewe got there a little early and had two cocktails before our tour. And funny now, we also enjoyed two following our tour. An interesting history and good cocktails. Really good cocktails. CritDicks

The hotel is in a great walkable location, the room was spacious and the bed was so comfy…read more Parking is problematic. They provide the option to valet, but since the hotel is on a corner it's hard to get in there when other cars are coming from both directions and the parking garage is confusing as well. They do let you pay for parking when you check in which is cheaper than what the garage charges which was great to note. The hotel has an old feeling when you walk in. A bar on the first floor and restaurant which I enjoyed for breakfast only. In the room, I would have enjoyed to have more accessible outlets for my devices. Many hotels have lamps that have usb plug ins and that would have been helpful. And in the morning, I didn't find out about the water heater breaking until I went to breakfast so I couldn't take a hot shower. They did provide a discount for those reasons which I found helpful.

This place is FANTASTIC! The hosts put a lot of thought into building this separate private room,…read morewhich is like staying at a five star hotel without paying the price for it. And the food they serve is just AWESOME, you have to try their different types of homemade bread, everything they cook and bake here is just a great experience to the palate. Highly recommendable!

My husband & I stayed at Providence Suites. The hosts were superb & graciously welcoming. The…read moreprivate B&B suite was clean, modern & very comfortable. The host makes most of her Italian meals from scratch and we enjoyed the breakfast on the covered back patio which is included in the price. For this price, it was worth the hospitality we received. We highly recommend Providence Suites and we are looking forward to future visits!

These folks so rude and disrespectful. If it wasn't for people paying to stay here they would be…read moreshut down. They fail to realize they need our money for business. I'm a homeless single mother of 4 kids. The Supervior who works at the front desk is the rudest. So far by the grace of God 980$ was paid for 2 weeks! Expensive! On the 26th I left early before check out time to run errands when I came back around 5 pm I asked for some towels and tissue and the lady looked at me all evil she is also very biases towards mothers with kids. So my son who is 2 being a child touch the glass window and then I'm still asking her for towels she refuses to give me any I said for 980$! I can't get no towels so then she told me that I would have to check out in the morning of the 27th and I told her Um no I'm not my room paid till the 29th so do you know she really wanted me to leave because I asked for towels tissue and because my son was doing what a child does and she kept being negative I hit her with I rebuke you in the name of Jesus you demon that's all I kept saying I rebuke you in the name of Jesus. I'm already having a hard time I don't and aint taking no negatively. My friend came up and fixed the issue then the day was changing her mind about putting me and my kids out doe no reason so I checked out on the 29th. I came back to get a room like I said I am homeless with 4 kids so the lady at the front desk who is not as rude called the supervisor to asked and they really ain't care not to even give me a room for no reason at all they attitudes uncalled for because this hotel ain't no 5 stars with the police being here every day and oh yea don't pay for the week in advance like I did $350 for 5 days once you pay they look for a reason to kick you out and keeep you money then call the police on you. They kicked a lady out few nights ago for no reason. Room 120 no remote bathroom door hard to close and open every thing else ok but will be checking out going to a better hotel nobody going to treat me or my kids anyways and they lucky I ain't the old me because the old me look lol I'm living for the Lord lol they didn't even want to get me my receipt of how much I paid and then when the church coke feeds every week they be so fake and they don't even let you know the church out there smh that's how evil they is I like the 2 white ladies who do house keeping they very cool but them other ones who do it it's like dang can you gone so I can clean my room one said some to me because I used a towel to wipe juice up I think that's what my 980$ was for lol if I wanted to wipe shit up I think I could lol like they got a washer machine what the issues is they seriously need to be shut down and I will definitely be calling to make formal complaint. Only thing good is the area is convenient but I'll rather pay more then to deal with this ish. I also seen on goggle some people died here I will not be the next victim

Do not ever stay at this motel ! I stayed here two nights and the cops are always there . My…read morehusband and I were sleeping and people kept knocking on our door asking to let them in . We called the front desk and nobody ever came . The person eventually stopped knocking on the door . That night we ordered pizza and I dropped some sauce on the sheets , the next morning we check out . We check back into the motel that night and ask for the same room because it was right by the stairs and we go in the room and I was so sick to my stomach, the soap I put on top on the toilet was still there with black stuff on it and the sheets still had pizza sauce on them !!!!! Not to mention I had to pay for the remote control and nobody ever told me that I had to bring it back to the front to get my money back for each night .

Gorgeous B and B bristling with antique furnishings and charm. Staff was wonderfully attentive…read more Best breakfast in Charlotte.

Perfectly located on the gentler outskirts of DT Charlotte. Welcoming and comfortable ambience…read moreimmediately as you enter; the staff always available and friendly. We are looking forward to our next visit when we come through Charlotte !

Location was where we needed, clean rooms. Breakfast by Ms Wanda (who makes the best scrambled…read moreeggs!!) is a great way to start the morning. Any questions or needs for our stay went through mostly Ms Alice or Mr John, who were went above & beyond to make sure we settled in well. Lots of stores and food within a 10min drive including a Walmart.

Where do I start. The place needs to be imploded and rebuilt. Toilet completely inoperative, moved…read moreto room next to elevator which rattled and squeaked all night, room was dingy, carpets dirty, hair in shower... I could go on. Do you yourself a favor and keep on driving. HEI usually are decent places to stay, this dumped got passed by!

Room is stunningly pretty. It truly looks exactly like how it is depicted when booking. The color…read moreand aesthetics are pretty. Hallway I thought had some tasteful art deco designs. Staff is a 12 out of 10. Valet super nice and helpful, check in and front desk staff always efficient and a delight to deal with same for housekeepers or any other staff we met along the way. This is the only hotel I have stayed at in the States that I think their bathroom is about comparable to ours at home. There is a separate space for the commode which offers some nice privacy if 2 are sharing the room. Housekeepers were adorable they placed out toiletries on emerald green cloths on the counter I truly believe the prettiest place in Charlotte to see the sun rise is at the indoor pool and spa area. It is gorgeous. Love that the pool area is more spa pool vibes with spa music. Hot tub is turned on by a button panel on the wall. Inside the hot tub there is a place to turn up or down the intensity of the jets. The hot tub has pretty colors in it from the underwater lighting. There is a great array of seating without feeling crowded. Meticulously cleaned. Like any time of day the indoor pool space was clean. I do like what they use instead of chlorine it was more gentle on my hair and skin. TV is a bit below average. Streaming speed is pretty slow. Limited on which streaming services that can be accessed. Additionally, the volume jumps a lot like the tv can be unable to be heard you turn the volume up and it is good. Then a second later it is super loud. Spouse said most modern tvs have an auto feature that manages this. But this is on Marriott and not the hotel as with some research it showed this is a pretty common issue most folks have about the tvs. We are buying a Roku stick to try and use in the future to access other streaming services we pay for at home. The beds are better than other hotels in the Marriott family but spouse and I still find them a bit uncomfortable. I would like to have them a more memory foam material than the spring with pillow top. Wardrobe was awesome it is a nice size. Lights up when the doors are opened and has a pretty floral scape along the back of it. I was able to keep my carry on sized suitcase in there. Spouse was able to hand my dress and his sports coat and pants for event we were going to. Room had plenty of counter space in the room and bathroom. This was great. Oddly there seemed to be drums that started playing outside at like 9am on Saturday that woke us both up. There was a wedding going on that weekend and I know they had some breakfasts not sure if there was maybe a morning ceremony too? Noise didn't last super long but woke us both up. The windows you can hear a fair amount of noise through from the street. Ordered room service I think 3 times. Very excellent experience each and every time. Each item was cooked perfectly and things like grilled chicken breast were still juicy and not overcooked. My K Lounge review will be separate from hotel but same 5/5. We enjoyed our stay. Staff and overall care of the hotel cleanliness wise made it even better.

I booked a spa day for my daughter and me, and I was genuinely excited to treat her to a full…read moreexperience at the Ritz‑Carlton for her birthday. Unfortunately, that excitement slowly faded as the day went on. When we arrived, there was no one at the front desk. We waited about 5-10 minutes before anyone checked us in. I mentioned it was our first visit so we opted for a full tour, but the welcome felt rushed and incomplete. We also noticed other guests being offered drinks upon arrival nothing was offered to us. We headed to the Aqua Lounge to relax and decided to order food. There was no staff in sight, so I eventually walked downstairs to place the order myself. The food was underwhelming, and it took 40 minutes for a turkey BLT, no napkins, it was an overall poor experience. We wanted to enjoy the hot tub but the jets were broken. You'd think everything would be fully functional in a hotel/spa of this caliber. I don't mind paying an automatic service charge when service is actually provided, but that wasn't the case here. I find that staff is less likely to care when the gratuity is automatic, which held true at this spa. The spa itself is beautiful, serene, and well designed. Our technicians, Renata and Kieyan, were professional, warm, and truly the highlight of the entire visit. If I were rating solely based on them, it would be a full five stars. If you're only looking for a great massage, I'd recommend this spa. If you're seeking a full luxury spa experience, go elsewhere.

First my room was clean! I was so tired when I checked in yesterday I took a nap right after…read morechecking in the bed was amazing! The covers were clean and soft! The pillows are comfy. There are plenty of good quality towels. But the staff is what sets this apart! They are all glad to be here and very helpful. Usually when I come to Gaston county I stay somewhere else because of price. But now I will always stay here. The staff is what made this an awesome stay!

The people are super nice, but the hotel is really showing its age very dark carpet/decor. The…read moreroom did not smell fresh. Kind of like pets were there. The pool was nice though. Just needs renovated and cleaned well.