Good pizza but service is very bad.I did order 2 pizzas and wings over the phone for carry out.3 times repeat order and still got wrong order,had to go back and sit and wait until they will make my new order.Make sure always check your orders!!!! read more

The self proclaimed cold owner of this Giordano was the rudest business owner I have met to date. His own employees looked scared of him. He seriously needs to learn anger management and customer service skills. Though I enjoy Giordano's pizza, I will never go back to this location under this ownership. Corporate seriously needs to look into this. read more

First I must make the distinction between stuffed pizza (Giordano's) and deep dish pizza (Gino's East, Lou Malnati's). If you don't know the difference, then you do not really know Chicago pizza. Deep dish is made with a thick, buttery (if done well) crust with loads and cheese and toppings (if desired) and topped off with sauce. Stuffed pizza starts with a thinner, less buttery crust on the bottom and top. Between it you "stuff" the cheese and toppings, and still top it off with sauce. That said, Giordano's is still one of the top 3 stuffed pizza's joints I have ever been to, and the only one that is consistently good every time. I recommend getting at least a medium, because the small and personal stuffed pizza's don't always come out well for some reason. I like all their toppings, but compared to Gino's East, their spinach is not as good. You pay double and don't get as much. All in all, if you want to experience Chicago Style stuffed pizza, Giordano's is THE place to go read more

First of all I didn't know the hours changed & closed at 10 I thought 11 I call at 9 for a delivery and from the start the worker "peki" he said his name was he was so beyond rude. He first hung up on me and I called back and just had so much attitude with me. He was yelling at me and I told him you know what forget it cancel the order.. I'm a server and it felt like I was the one dealing with the customer.. I would never talk to a customer like that he is so beyond rude and yet he's the manager!! He deserves to be fired.. I hope he doesn't do that to other people because that's so beyond rude and sad... read more

Should have gone with a different location - saw a previous review that delivery service is bad...The delivery is over an hour despite being told 'within the hour.' When I called after an hour / they said should be there in 15 min...maybe they should have said just don't hold your breath. After hour and a half pizza arrived. Not bad but surprisingly not hot. read more

This was the food of choice to serve my multiple extended family members who came into town for my wedding. I decided it was high time they knew how pizza was meant to be done. And Giordano's, you didn't let me down. Outstanding! Now can you get a restaurant in Indianapolis? Four hours is a bit of a long drive. read more

Food was great, but service was horrible. Called in last night for delivery and the guy who answered the phone couldn't be any more rude. Trying to give him my cell number for the order was like pulling teeth. I got so far as to give him 6 digits of my number before he handed off the phone to someone more competent than he to take down my delivery info. After successfully placing an order for 2 pies with this lady, she assured me that I would have my order within the hour. An hour and a half later, I phoned Giordano's to see what the status was. Same rude guy answered and said they delivered it to the hotel desk but the person who signed for it said it wasn't their pizza after all. He said they ended up tossing it. After sorting this mess/mix-up, they said they would re-deliver. The pizzas arrived 30 minutes later, but it cost $40+ and around 2 hours of waiting. Food is great, but the staff needs a lot of help on customer service and attention to detail when delivering pizzas. Why ask for a room number if you're not going to deliver it to the room the first time around? No pizza is worth a 2-hour wait with horrible service and high prices. read more

Having ordered the thin crust pizza from other locations many times, I was expecting the same juicy, fresh and delicious pizza. What e received yesterday was a dry, tasteless and almost like a frozen thin crust pizza. This location must be a franchised model, as I have never had such a poor meal at any of their other restaurants. read more

We love this place! The best stuffed pizza around! My family loves the spinach and mushroom stuffed pizza. My only gripe is that they no longer provide complimentary bread and butter! read more

Because of a bad experience with being served over-cooked to the point of being black pizza our family will not patronize this restaurant. Even though they admitted the pizza was inedible, they refused to credit us. Go to Gino's East in Wheaton. read more

The service was terrible but the owner was worse. When we asked a question he got all crazy and rude. I will never bring my family there again! read more

I'm not a deep dish fan, but since some Chicago born & raised pals persuaded me to at least come with them to Giordano's, I put away my biases and gave it another try. I thought service was great. I should mention we were the only once in the restaurant . Our waitress rocked. Our deep dish pizza was delicious. I got full off appetizers and 1 slice. We got the fried calamari, which was decent. (It's a pizza place, set your squid standards low .) a full belly later, some leftover pizza followed me home. Still enjoyed it the next day after zapping it in the microwave. Not a bad place. Still loyal to NY Slices over the Chicago Double-D. read more

I wanted a special order pizza, sorry, so I called an hour ahead of time to ask in advance, and was given the price. I called back 45 minutes later when it was time to order, and was then given a $5 higher price. Apparently they nickel and dime you for each ingredient, even when ordering a pizza that was half the standard Chicago Classic and half Super Veggie. For what you get, the prices are already incredibly high ($27 for a medium thin crust?!?!?!), but when they tack on about 5 bucks more, I don't see why I am ordering from them. The manager on duty said it was their policy, even though I was given a different price by the employee. Lost my business then and forever. There are other options out there that take care of their local customers at much more reasonable prices. read more

Giordano's vs. Gino's East? Who cares! They're both amazing Chicago-style deep dish pizza places, and this Giordano's takes the cake...er pie. read more

My first time in Chicago. The restraunt was not busy at all on a Friday afternoon. We had wonderful service and the pizza was GREAT!

My mom was coming into town, which means she must have deep dish pizza as soon as possible after stepping off the plane. I ordered the pizza on my way back from picking her up from the airport. When I arrived at the restaurant to pick up the pizza, we discovered they made the mistake of preparing a thin crust pizza. Normally, I wouldn't get upset about this except that they wouldn't agree to remedy the situation! No other pizza offered, no discount, no coupons. The manager absolutely refused to deal with the problem. After way too much time haggling, they gave me $5. It was clear they thought I was making the whole thing up to get a free pizza. I was so mad, that I just left with the thin crust pizza (yuck) and poor mom had to forgo her dreams of deep dish pizza. Really, Giordanos, is all of this worth the few extra bucks it costs to make another pizza? Really? read more

I'm originally from Florida so when I had Giordano's for the first time (spinach deep dish) it changed the way I thought of "good pizza." The pizza here is phenomenal. It is definitely worth the 30 minute wait for the deep dish, so if you're starving, call ahead. The salad and bread are excellent as well, but make sure you don't fill up on bread before your pizza, or you will regret it. A small is enough for two people to share with no leftovers (that is, if you only get pizza), and a medium is probably enough for four. As for desserts, the tiramisu is all right, not the best I've had. If you're looking for the Chicago deep dish pizza experience, Girodano's is definitely the place to go. read more

I don't get a taste for stuffed pizza often, but when I do, this is the best! Their thin crust is quite tasty as well and the newly rebuilt facilities only add to the enjoyable experience. I've been eating here for 30 years and the consistency is amazing. read more

Had a great meal with good food and service. No complaints here if I live in town is return! Thanks for the recommendation Liz!

Unique thick crust that's chewy & bakery fresh. You can taste the care & attention they place in their pizza. And the cheese ... Oh... Stretchy & thick. Amazing quality ! read more

I like their pizza but this location has particularly terrible service. My takeout order took over an hour for them to complete and the one time I dined in they took even longer to come out with our pizza, with no apology or concessions. read more

Horrific service, it took 1 hour and 25 minutes for our 3 pizzas! We then approached the manager and he attacked us and called us names and called us "ancy" if you would like to be treated like **** then come here. read more

Delicious thin and thick crust pizzas!! Divine dessert options. Always friendly waitstaff and management. Clean and lively atmosphere. Some televisions for those who care to watch a sporting event, etc...., but not overbearing as to be a distraction at dinner. If you are from out of town - this is a must!! Great pizza and you will never leave hungry! read more

Went on a Saturday with the family. Busy, but got us seated right away. Good,typical appetizers. The pizza was tremendous. The service was nice and the leftovers were a bonus. Will return when we are back for sure. read more

Have been to this location many times and seen it go downhill in customer service and quality. I recently called to book a reservation for 9:30pm on a Saturday night after a soccer tournament. The hostess said that they were too busy to take my reservation for 8 people. Next I said that I would like to pre-order a deep dish, and again was told that they did not offer that option. We ended up going some place else but I managed to stop by to see just how busy they were and found the place empty. Lastly, as an Italian restaurant I find it hard to imagine that you do NOT offer Ravioli, Mostacholi and even Italian dressing. read more

Last night I ordered a deep dish spinach, mushroom, onion and garlic pizza. The crust and pizza was out of this world. I loved how the dough is thoroughly cooked. I had an out of town guest who had been craving your deep dish pizza and we were not disappointed. You hit it out of the park. Loved it. Thanks for all the times you have not disappointed me. read more

Wow. We just placed a carryout order from here. One of the dishes, fettuccine alfredo wasn't edible. My husband called to inform them that something was off with the dish. Not to get anything free, just to let them know. It was cold and clumpy with some unflavored white sauce at the bottom. Slivers of uncooked, unmelted parmesan on top and absolutely no seasoning. Plus it had an odd flavor. The manager was a complete jerk. He kept interrupting my husband saying, well if you're late, it will be cold. He wasn't and there was a lot more to the problem than that! The manager interrupted him every time he started talking, saying "what's your point?" I've had this dish before and it was great so obviously there was an issue with the kitchen. Unacceptable way for a manager to act. My husband was polite from the start of the call and was treated like crap. We order from them quite often but they just lost a customer because of rudeness. There are many other great restaurants that appreciate their customers. read more

We LOVE Giordanos Pizza and this is our favorite location. And the new decor is beautiful. Ask for Angelo....He's The Best! You'll be glad you did :-) read more

I usually love Giordanos. Until last week is only ever eaten at one in the city. I was pretty disappointed here. The crust was soggy and the pizza wasn't even heated all the way through. All that cheese just isn't appetizing when it's cold. Yuck. read more

the prices have jumped!!!!!!!!!!!!!!!!!!!!!!!!! wow does GIORDANO"S want to go out of business? apparently so. read more

This is my husbands favorite deep dish pizza around! it's always so good and cheesy. We ate at the restaurant the other night (normally do take out) so for the first time we had their family size salad with our meal. the house dressing is amazing, I think i would go back just for the salad. The pizza does take awhile so I asked our waitress if you are able to call a head and order your pizza so it's ready when you arrive to my surprise she said yes but if they are busy or on a wait you might not be able too. So, i think we will try that next time since we have little kids. the restaurant was very clean as well. read more

The pizza is fantastic. I've always been a big fan of their pizza. But their customer service on Friday nights doesn't make any sense. I have 2 kids, and often call my order in ahead, so we don't have to wait 45 minutes in the restaurant for deep dish pizza to be done. They don't take order ahead on Friday nights. Doesn't make sense, when it would get us in and out much quicker. Had to order from Lou Malnati's, which is closer to my house, instead. Too bad for you. read more

It was ok. I realized after getting there it was an Applebee's that sells pizza. Tacky fake stuff all over the wall. Deep dish was ok but not great. read more

Yuuuuuummm. Its not often I eat Giordano's pizza, but every time I eat it, I love it. The pizza is great and everyone should try it at least once when you are in Chicago. The customer service and the food were both great. No issues there. The food was made in 45 mins like they said. I'm sure if you order many toppings it will take time to bake. The pizza is sooo delicious. Hmmm its tough to decide which is better Giordano's or Lou Malnati's. read more

Manager remembered me months later. As promised, he kept my info on his desk. When I called he placed my order and comped it for me. The pizza was excellent as always! Definitely made up for the prior issues! Thanks! read more

My first stuffed spinach pizza was at the original location at 63rd and Kedzie. Today, I like the extra thin crust. Glad there is one nearby. Pickup, dine in or delivery, the staff is always nice and the food quality is consistent. House salad with the fennel and the vinegarette is one of my favorites. read more

The pizza here never dissapoints whether its deep dish or thin crust it is great. The food takes a while but it is well worth the wait for Chicago style pizza. read more

Must try the Starter Harvest Salad with Lemon vinegret, Mostacholli with meat sauce, and Chocolate cake for desert, the next day plan on a Good work out ! 100 plus crunchies , and Tip your waitress 30 percent ! read more

I've been eating pizzas at Giordano's since the 1980s. The pizza is great and normally I have had a great experience at this particular location. Ordered a sausage and spinach deep dish to go tonight. This was the wrong night to order a pizza at this location. Promised my pizza in 50 minutes. 70 minutes later, I was told that it would be ready in another 15-20 minutes. Several cashiers felt bad and wanted to help by substituting another deep dish. Apparently another customer left as her pizza was also not ready on time. The manager was eventually called over but only looked disgusted at me. At least he was willing to reimbursed my money. I won't go back to this restaurant again. I do want to commend the young cashiers for their professionalism and attempts to help. read more

I spoke with Carrie to plan my mom's party food for delivery. Everything was great. The pizza, wings, and salad were delivered just right. It couldn't have turned out better. Everyone loved it. Would order again for sure. read more