Oh Giordano's, you sandlot are one of my my favorite pizza chains, I have eaten there in several different places, from Vegas, to Columbus, Ohio, to even here before. But, living here, you find little places that you love, but still, ever once and a while you want that sense that you're on vacation, so that's why last night I turned to Giordano's, hoping to get that escape that it always reminds me of.
Where do I begin, i ordered online, so that whole process was pretty painless aside from the fact that you are required to pay with card. You have absolutely no option to pay with cash. I don't know if this is a glitch, but this could be a huge detractor for some people when ordering a pizza. I chose to pick up the pizza, because I have heard of some horror stories from this location. That's where everything that was going well ended.
Now comes the beginning of the worst Giordano's experience I have ever had. I come to pick up the pizza a few minutes after I was quoted online due to being stuck in traffic and it still wasn't ready. I asked for an ETA and they said "Soon". Just so everyone can be made aware, soon means 10-15 minutes. I get my pizza, was not offered any type of cutlery, plates, napkins, pie slicer. None of the Togo, accessories that you would get without question at any other Giordano's. The person just didn't seem to care, shoved me aside and moved on the the next guest. Sadly the line was too long to wait, and luckily I am a local and have everything needed at home, I was just trying, again, to treat myself and have an experience of being on Vacay.
Now, onto the pizza.... this poor thing. I ordered the BBQ Bacon Chicken pizza and from the outside it look okay. Which, had me excited, even after the experience I just had. Slice one, where's the chicken? Where's the caramelized onion? Oh, I see a few pieces of bacon. Wait why is there so much BBQ sauce on this pizza? Those were the thoughts going through my head as I started dissecting the pizza with my husband. There came a point where we just laughed because we were so disgusted. There was no caramelized onions, very little chicken. By very little, I mean we at this pizza like an open face sandwich, and there was maybe a total of 6 little pieces. There was an okay amount of bacon.
What the true advertisement should be, is a crust with 1" this slab of melted cheese that is covered in cups of BBQ sauce. So much BBQ sauce that you can tilt the pizza over, pour some off and make your own BBQ chicken tomorrow, because you sure aren't getting any on your pizza.
Overall, this was the worst experience I've ever had. It really saddens me, because I do really love Giordano's. Overall, it seems like they may have a kitchen staff that just doesn't care anymore, or mismanagement. I do hope that they can get their act together.
As an addendum, as you can see per the comment on this review someone did reach out. Per their request I did email them. It has now been almost a week if not longer and I have not received a response. So it sadly appears that even corporate doesn't care at this point. read more