DO NOT USE THIS DRY CLEANER!!!!!!!!!!!!…read more If I could give this place zero stars, I would. They ruined my brand-new dress, which cost me almost $800, just a week before my brother's wedding where I was planning to wear it. I received the dress back and noticed multiple dark stains that were not on the dress before I dropped it off to get dry cleaned. The staff claimed the stain was caused by glue that melted from the dress material- an absurd explanation considering the dress was entirely hand-sewn and no glue was used in the construction. I called multiple people that worked for the dress brand and they have had no problems with people dry cleaning the dress as it says on the tag "Dry Clean Only". They also repeatedly told me they never use glue on their clothes. I spoke to Christopher Echo, Sir Galloway's customer service manager, multiple times over the phone and he could not keep his story straight. At first he said it was glue from the material, then he said it was the interface that the dress company used. They sent the dress to an "independent" lab and just like Adriana C (another customer who has posted on this yelp page), the result came back that it was the fault of the manufacturer. Despite multiple attempts to discuss the issue with them, they refused to take responsibility. I even emailed the owner, Mary Mills, and I got no response back. The customer service was dismissive and unhelpful throughout the entire process. I had to rush the week of my brother's wedding to buy a whole new dress and also get that one tailored. I still have not been compensated for the price of the dress. The only thing they offered was a $100 gift card to Sir Galloway Cleaners which is useless as I will never be using them again. AVOID this company at all costs if you don't want your clothes destroyed and then be treated like it's your fault.

!!!!DO NOT DRY CLEAN HERE!!!! - NEGATIVE STARS…read more -Atrocious Garment Neglect -Horrible Customer Service -Huge waste of your time, valuables, and sanity. In January 2023 I dropped off a brand new $1290. dress for dry cleaning and what I got back has no words. Photos speak for themselves. The dress looks like they mopped the floor with it and then returned it to me. It was clearly mishandled and not cared for properly. Ostrich Feathers missing throughout, the elastic through the entire garment is completely DESTROYED, detached, and melted. Dress is a Total loss. Once I made the claim, they came back to me saying they followed the "Dry Cleaning" Instructions and that it is the manufacturers fault for the dress not being able to withstand their dry cleaning process. It is evident to anyone with eyes that this dress was clearly mishandled. They also tried blaming me for the garment having feathers. I have many feathered garments in my closet that are new/old/antiques and they have all been kept in perfect condition. If you have the proper knowledge (as a luxury dry cleaner should) on how to care for specific garments this would not happen. They have held onto the dress for 6 MONTHS making me wait, telling me they're fixing the dress, "adding more feathers" to it. I told them it is impossible to color match the original feathers, but they said they would. They have made me drive out five times to see the dress after they claimed to have fixed by "adding more feathers" to waste my time and the dress is still in the exact same condition. After all this time the manager tells me they in fact were not able to color match and add any feathers to the garment and that they are unable to "fix the garment to my liking" as if the problem is the customer for not accepting a completely damaged dress that is unwearable. The managers best solution was to offer me a $300 dry cleaning credit which is completely unacceptable given they have ruined a $1290 dress to which i paid $86 to dry clean.

I started bringing clothes here due to the convenient location and the reviews that suggested…read moreoverall positive experiences. At first, I appreciated how the garments were finished. Over time, however, problems became hard to ignore. I repeatedly had to insist that stains be noted during intake--even obvious ones I pointed out--and, as another recent reviewer mentioned, basic stains were often not removed. The final straw came with my last order, which was missing three shirts when I picked it up. When I raised the issue, the manager (Cesar) shrugged and suggested I check an abandoned clothing rack myself. These were bespoke shirts from Geneva Shirts in Manhattan, costing $350 each. I simply can't afford to entrust expensive, custom clothing to a cleaner that handles items this casually. If you invest in expensive clothes be warned about this cleaner. I wonder how many positive reviews they will need to buy to bury this one.

My daughter had dropped off her after ceremony wedding dress the day after the wedding in a total…read moreemergency! Coffee was spilled on the intricate white beaded dress, a total panic situation. Picked the dress up today and it is absolutely perfect. Society Cleaner's came through to the rescue! Definitely recommend!

Delivered just as promised and work was excellent! Had clothes hemmed and she was wonderful -can't…read moreeven see stitches!! Fair pricing

i've been coming here for 15 years and this is by far the best tailor in Miami. Not only is her…read morework impressive but she always has a warm a welcoming attitud.

I've been using this dry cleaner for a while now and they never disappoint. Everything is always…read morespotless, neatly pressed, and ready when promised. Truly dependable and worth every penny.

Ruined new tuxedo jacket ($1,200 purchase price), refused to pay for proper fix. Do not do…read morebusiness with this company, at any price. Jacket came back with rubber sticker affixed to damaged lining in the middle of jacket. Catalonia owners claimed, in this order: 1.that they didn't do it, 2. that the rubber sticker is associated with Brooks Brothers clothing 3. that the rubber sticker came from somewhere, just not them and 4. their limit of compensation is up 10x cost to clean, so $120. So, I sent the image to ChatGPT: "rubber sticker with trident symbol indicative of those used by high volume cleaners to track items. White stain around sticker demonstrates damage caused by chemicals in an attempt to lift stain from lining. Consult professional tailor in person for advice on proper fix, most likely a replacement of lining.". So I showed damaged jacket to a local tailor, agreed jacket needed new lining and found out cost to replace lining would be $250. Then met with Catalonia owner and asked for $250 reimbursement cost. They offered a $50 credit on future cleaning Their rationale? They had a seamstress that could "fix" the damage for $50. Didn't define fix. Why would I trust Catalonia to "fix" a tuxedo jacket that they ruined in the first place, with their seamstress (not a tailor) or accept their other alternative: a $50 credit on future cleaning with Catalonia? Why, so they can ruin more of my clothes and then claim it's no fault of theirs and not pay to properly fix it? I'm not insane. So, do yourself a favor and avoid Catalonia Ckeaners at any price. You'll be happy you did.

Dry cleaning was supposed to be ready in one week, I came in and was not ready. Gave them an…read moreadditional 4 days after the week. They did not wash 2 shirts claiming they were supposed to be dry cleaned instead of washed, when I looked at the shirt it read on the tag machine wash. They were wrong. I was so looking forward to have found a company near by that was good. Too bad it was a waste of time. My shirts that were cleaned were wrinkled :(

Service is always great, my items always come back in good condition. Responsive manager and kind…read moreemployees. Recommend trying them out.

Great service, I had a large job for them, which they took care of and delivered to my home as…read morepromised

I brought in this shirt for ironing. When picking up, it was all covered with yellow stains. They…read moresaid they were going to fix that. At the second try, they completely ruined it (see picture) and they did not assume any responsability. The guy in the picture said "I can't guess this would happen when ironing", so, on top of everything he gave me attitude. I gave them a perfectly fine shirt and came back with nothing.

From entering the location and seeing the friendly customer service and clean business, good…read moreprices, great quality. I was very happy with the service.

Gone a few times and did a great job. The service is top-class. The value of the time was goid.read more

Disgusting attitude from the front desk OWNER. I was greeted with nothing but disrespect from the…read moremoment I walked in. I was questioning their $64 comforter cleaning price tag and the worker told me to "use common sense" on a comforters weight. My education on comforters is not as vast as his clearly. Horrible service and employees are extremely rude. All the owner had to do was weigh my comforter. I didn't say I didn't believe him I simply asked for a breakdown on the cost. I wish I didn't pay anything to this establishment and left my comforter there. I've never been spoken to like that from a business owner working for a service I am paying for. I asked for someone else to work with during check out and he said there was no else to help me.

One time they burnt and ruined two blouses, I let it slide. Another time I missed an item and had…read moreto come back for it. It took them a long time to find it. Lastly, I had 2 jeans fixed, I picked up and paid for both. I trusted they were done because it was an inside stitching that I wanted around existing torns from the jeans knee area that I wanted to prevent from getting worse. After a few weeks realized one of the jeans was fixed and the other wasn't even touched even though I paid for both Jean repairs. Also, the only one that did get fixed was also coming apart so I decided to bring them both again for the help. Not only did they denied that they had even worked on them (in a way just flat out calling me a liar) They insisted in charging me everything all over again. When I obviously refused but even met half way by asking for at least a discount, they totally denied helping me completely. The manager was simply the rudest asking me to leave without wanting to listen to what I had to say. He basically said, nothing will be done, you can go. Not once was I rude, or raised my voice. At all times I was cordial, just asking for some type of consideration and trust. I would never lie. It's a jean repair for gods sake! I Even asked them to check on their records from the past so they will see that the job was done on their location.. They obviously denied because they have no system and no way of checking anything from before. This will be my first bad review I ever post in my life. I believe that if you have nothing nice to say, it's better to not say anything at all... But honestly I was humiliated and called a liar... by some irresponsible and dishonest people and I won't take it. Mostly to prevent other people to go thru what I just had to experience. I do not recommend this place at all!!!! Worst dry cleaners ever! What a shame they have to be part of Coconut Grove. Not even trying to give me the slightest solution. I guess one star is the minimum.. I would even score them with even less than that.