Terrible. If you make a mistake on your order , there is no way to contact Glam Fleur. The phone number is a joke . The email service does not exist. read more

Trash, damaged upon arrival, used a credible local florist. Only thing or purpose it served was I used the cardboard for my fire pit.

This is my 5th order and their product is amazing and lasts for a very long time. Amanda went out of her way to make sure everything was perfect. If you're looking for a beautiful gift do yourself a favor and order one . read more

Buyers Beware! The level of customer service is HORRENDOUS!! Glam Fleur took my money but sent out an arrangement of their choice. See attached photos. This order was sent as a gift. Order was received but it was the wrong order.Once I received the photos from the receiver I contacted Glam Fleur immediately to let them know of their mistake. The response that I received was "Item was delivered and we don't do refunds". Now keep in mind the email was never about not receiving the order, the email was about receiving a completely different arrangement from what was purchased. I replied letting them know that this isn't about not receiving the order but that the order was not correct, obviously they didn't bother reading the original email or just didn't care and they didn't respond back. After several days of not hearing from them I filed a complaint with the bank. I kid you not, the next day they emailed me stating that I would need to send everything back in its original form, again this was a gift and it was sent to a completely different state. I made them aware of this in my very first email. The only way to know if the order is wrong is to open the box,but again it's a gift. I emailed them back stating that it was a gift and of course the box was opened because the receiver didn't know that the order was wrong. I asked them to correct the problem because not only was the color wrong but the arrangement was completely different than advertised. I'm only writing this review because guess what.... They have yet to respond once again. Basically, their customer service is nonexistent. They want to hold onto your money and receive their flowers back too. But it's a bootleg tactic that they are using because they know that the arrangements can never be sent back in the original state after the box has been opened. We are not floral business owners there's no way one can ship them back the same form,& once you hand them off to the shipping companies the order is out of our hands. But since it was their mistake they should have offer a full refund, or to ship out the correct order expeditiously. They want to receive their mistake back. And think about giving you a refund for their wrong doings. I will definitely see them in small claims court about my money because this is stealing. They picked the right one this time. read more

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This is a scam business. They charged me money without my approval, also I never received the flower. I emailed and called many times, but no response. I even come to their store expecting to talk to a human, but nobody was there. I will report this business. read more

Glam Fleur - Scam business! You may lose your money! - Florists Near Me - canoga park, California

I'm livid!!! DO NOT EVER ORDER FROM THIS COMPANY! This is a copy of what I emailed them: I ordered the lavender and violet roses (favorite colors of the recipient) what was delivered were blue. The item I ordered was for my boss for Mother's Day but was hospitalized the Tuesday before Mother's Day. It's too late to replace the item the moment, the surprise was ruined due to your companies incompetence! I would like a refund of my purchase. Their response was $40 dollar refund of a $203 purchase. I've attached is my receipt and what was delivered read more

Glam Fleur - The receipt of my purchase violet and lavender roses - Florists Near Me - canoga park, California

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Don't ever buy from these people. They are running a racket. They will hold your order hostage until they deem it necessary because they want to make extra money on expedited shipping even thought their own website says they will ship the same day if ordered before noon PST. Holding my order a week because I won't be extorted for Valentine's Day is criminal. Don't give these criminals your money. read more

Glam Fleur - Florists Near Me - canoga park, California

My Glam Fleur roses are over one year old and still going strong. Their arrangements are gorgeous, sophisticated, and elegant. The rose aroma lasts a long time. The roses are so beautiful, and stay perfect for so long- it's amazing. Definitely recommend! read more

Glam Fleur - Florists Near Me - canoga park, California

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I received one of the two color bouquets for Mother's Day in May '23, as of beginning of June I noticed one flower has wilted. My daughter reached out to GF to ask for a replacement and they said they can't do anything about it. This is less than 30 days, so i have advised my daughter to go and dispute it with her credit card company. This isn't cheap flowers and GF should know how to treat their customers better than saying they can't do anything about it. Remember, these flowers are suppose to last at the very least a year. So disappointed... I would never buy here again! read more

Glam Fleur - Petals Wilting downward - Florists Near Me - canoga park, California

My gf loved the gift and I love the flowers will last. Amanda provided personal service on when to deliver the flowers and answered my texts when I needed to track the delivery. I would highly recommend this as a special gift! read more

I am so unhappy with glam fleur and their practices. Here's what happened....I never received the order from glam fleur. However I let them know and after some back and forth they agreed to contact FedEx, who was supposed to have delivered it. After a few weeks I got word from FedEx that they had approved the refund. I heard from Amanda, at glam fleur, that she also got word from FedEx and she said that she was going to contact her manager and get the refund to me quickly. That was the last time I heard from anyone at glam fleur Here's what really bothers me....they actually got the 179 dollars I sent them originally AND they got the 179 dollars from FedEx. I think that they are a wholly unprofessional and illegal operation. read more

This is absolutely a shady company! Please do not order from them; it was an absolute disaster - they took my money but stated issues with their "payment processing"? They wanted me to email pictures of my ID and credit card?!? This was never the issue with other rose companies - Rose box and Le Fleur that delivered on time and with no weird issues with payments. Scam scam scam company - please take your business elsewhere! They said they will give me a refund but how??? I thought the payment was not processed. Please do not use this company, if you do it's at your own peril. Straight up scammmmmmmmmmm! read more

I spent about a week looking around online for something comparable to Venus Et Fleur roses -- the kind that last for up to a year. I placed two orders -- one for my wife and one for my daughter, who lives out of state. I was very excited for the big day -- Valentine's Day -- to arrive. My wife and I were in the kitchen when she began to open the box. The anticipation was palpable. And then it happened. As she raised the lid from the top of the box, a rose fell to the ground. Or at least the flower part of a rose -- the rest was a plastic stem reminiscent of an artificial Christmas tree. My wife heard it hit the ground and turned to look. The first words out of her mouth were, "They're fake?" as she reached down to pick up the strange looking rose. Not the response I was hoping for. But also one that was very reasonable at the time. Moment ruined. Period. To top it off, they didn't feel like or smell like roses. Digging through their website, I discovered that they include a "genuine rose scent." What does that mean? We both agreed that it smelled like some kind of perfume and not roses at all. In addition, my wife, who is very sensitive to a variety of smells, was having a reaction to whatever this scent was. Eventually the $170 bouquet of roses landed outside on the back patio waiting for the "genuine rose scent" to dissipate. They're still out there because, quite frankly, they look cheap. A friend who came over and saw them asked, "Are those carnations?" I reached out to Glam Fleur and their response gave me hope for a resolution. They offered a partial refund or the replacement of the flowers. The refund was so minimal ($50 of $170) that I opted for replacement -- without the scent this time. I then learned they wanted me to ship the original arrangement back to them. At my cost. What? What florist requests someone to send back flowers? I wanted to offer to burn them on video for them if they were worried about me somehow taking advantage of them. Count me triggered. They didn't care that I didn't want to come out of pocket even more on this bad experience, so I drew the line there. I sacrificed my $50 partial refund because had I taken it, I would have felt obligated to not leave this true to experience review. Icing on the cake? When my daughter came home from school a few weeks later, I learned that one of her roses had fallen out upon opening as well. This must be a common experience -- or at least we are two for two. Based on my experience, I'm not sure I trust the rest of their review. I've handled and smelled Venus Et Fleur roses and they are on a whole different level than this product. They feel like roses. They smell like roses. I'm not sure what these feel like and they definitely don't smell like roses. In hindsight, I should have dropped the extra cash and gotten the quality and experience I was looking for. read more

Pricing is really good, but I read so many bad reviews I decided to go directly to the store to verify the quality. The arrangement I purchased was ready within an hour. PERFECT & BEAUTIFUL!! read more

Glam Fleur - Love... Fuchsia Pink Roses - Florists Near Me - canoga park, California

Order this and get that. Ordered several items from GF to try them out and support local. The product delivered was not as shown. Will not use again. On top of providing a horrendous product their customer service is rude and incompetent. read more

Glam Fleur - Was supposed to look like this. - Florists Near Me - canoga park, California

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Perfect gift for someone special!!! The quality is 10 out of 10! The roses and the box are gorgeous! read more

Glam Fleur - Supper happy with the service and the roses!!! - Florists Near Me - canoga park, California

My husband gifted me these beautiful flowers on our anniversary at the end of September and it is November 2nd and they are still just as beautiful today as they were the first day they were delivered. So impressed that I had to share. read more

Glam Fleur - Roses day 35 - Florists Near Me - canoga park, California

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My husband surprised me with the beautiful roses on Valentine's Day!! I absolutely love them - they match so perfectly and look very modern. I've always liked the idea how they last so long, that they will always look this good for a whole year! I highly recommend Glam Fleur for any occasion. Maybe I'll convince my husband to get me another box of roses for our anniversary :)) read more

Glam Fleur - My gorgeous roses from Glam Fleur! - Florists Near Me - canoga park, California

HORRIFIC. I spent $650 on Mothers Day flowers. One bunch ($195) arrived 5 days late (after I paid for expedited shipping). Other bunch ($444) was confirmed via email to be sent to a revised address and never arrived. As of today it is a month late. After 5 calls to the company I was told that the delivery would never be sent to the rightful address and the money would never be refunded. DON'T WASTE YOUR MONEY. (The customer service people were kind and apologetic.) read more

Ordered flowers for my mother for a combination Mother's Day and birthday gift this year since they are close together. This was a large amount of money for me to spend on 1 thing. Money is tight. This was the perfect gift for my Mom, a woman who does everything for everyone and asks for nothing in return. I believe they were delivered early, I never got a confirmation email so I can't be sure, but I don't think the delivery date was correct. I wanted her to be home the day of delivery. Anyway, the actual floral arrangement was a gorgeous but one corner looked like the flower was already wilted when they put it together which was disappointing considering how much you spend on the flowers. When you open the box, oh my gosh... the flowers smell AMAZING!!! I can't say enough about how amazing they smell. She kept the lid to close up the box and then open it when she was around the flowers and the flowers would fill the kitchen with the smell of fresh flowers. But that lasted about a month. But the smell lasted longer than real flowers and the flowers are still holding in there nicely months later, minus the one in the corner that didn't look so fresh, which flowers from your average local florist wouldn't have done. All in all I would recommend Glam Fleur for your floral arrangement needs. I think all the pro's out way any con's I have mentioned. read more

HORRIBLE COMPANY! Spent close to $300 for their pink and blush arrangement and received bright pink and lavender flowers in terrible condition. Contacted them daily by email and they did not attempt to redeliver correctly or refund. Their customer service number is a joke. They do not return calls, nor do they take care of their emails. Contacted my credit card company and hope I get refunded. Stay away! read more

Ordered flowers for mom call company arrived in this condition email them they tell me to keep them and they will give me 40 dollars..... sorry it's got my lovely mom she just lost my dad she's been married for 50 years are u crazy? She deserves beautiful flowers not this bullshit I spent over 3dollars for will report to California, better business, calling my credit card, consumer finance bureau, my mom deserves a beautiful arrangement no I don't want it 40 bucks or this it wasn't advertised this way why would I want it???? read more

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DEPLORABLE customer service. They can delete bad reviews all they want, but they literally sent me the ENTIRELY WRONG COLOR bouquet, I sent them back, then they claimed since the package got beat up on return, they couldn't refund me, even though I used their shipping label/carrier. Trust the awful reviews, do not buy. The man who works here is actual scammer scum of the earth. They will use every single tactic to steal your money, withhold return or credit, and abuse their customers. read more

This company is a scam. I received flowers from this company without sender's name, and I have been trying to find the sender to thank them, and they have no record of who the sender was. How is that possible? read more

Flowers arrived damaged I emailed, called and left voice mails. Finally, I was sent a label to send back the damaged roses. I was told they had the most damaged flowers Valentine's Day 2024 due to delivery problems The flowers were under warranty and would send me a new arrangement. I sent back the arrangement in the original box with the ribbon still attached through Fed Ex with their return label Instructions said to use original box but the box had already been destroyed Fed Ex measured and charged me for a box then put the black box with flowers into it I am now being told the flowers came back smashed and they will not send me a replacement. These flowers were the grand round and over $360. I have spoken to customer service and they said there was nothing they could do and would have a supervisor call me back. No call. Left two subsequent messages. So there is no warranty read more

Glam Fleur - This was the original Delivery Had I known I would end up with nothing I would have kept them and never ordered again - Florists Near Me - canoga park, California

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I have ordered from Glam Fleur multiple times. Love every arrangement that I've ordered along with very friendly customer service!

I absolutely hate the idea of buying flowers and having them die in 3 days. I got these as a gift and it's been a year still fresh and smell great plus they look so gorgeous and elegant on my bathroom vanity! So when it came to my families birthday season, I gifted them to three different woman! They loved them! Everyone was shocked how gorgeous these were! I also love that there is something for everyone and different styles. Shipped them to Arizona to my husbands aunt and she called screaming how stunning and how we shouldn't have! If you want to get something that's original, new and still classy go with glam Fleur. read more

Glam Fleur - Everyone loves these! - Florists Near Me - canoga park, California

I don't write reviews. At all. But this experience was terrible enough for me to write one. First of all, I'm sure some of these 5 star reviews are paid/sponsored posts. Alarm bells should be ringing if you see very high ratings and very low ratings with nothing in between. Awfully suspicious. I ordered flowers for a girlfriend for Valentines day. They asked me which day I'd like it delivered. I set the delivery date for Feb 14. Guess what? They delivered it to her house 2 days earlier. So in the end she never got the flowers on valentines day. Seriously, why advertise a delivery date if you're not gonna honor it? Now the kicker is once she opened the box. And yup, you guessed it. The flowers were wilted. I could have ignored the early delivery because s**t happens. But there's really no excuse for the main product to be so bad. They looked old as hell. Like they were made a month ago. So not only were they not delivered on valentines day - they were wilted. I spent $239.54 for this. I guess the true idiot here was me for not paying more attention to the 1 star reviews. For all you guys out there thinking if getting these flowers for your girlfriend/fiance/wife, avoid this place like the plague. Take it from a REAL person (not sponsored shills) that got suckered by them. I made this $239.54 mistake so you guys don't have to. Look for flowers somewhere else or take her to a nice dinner at an expensive restaurant. Avoid this steaming pile of s**t. read more

Today I came home to a beautiful surprise - a glam Fleur bouquet. I am very picky with flowers and bouquets in general and Glam Fleur did not disappoint. In fact, the presentation and bouquet was so beautiful that I'm making this brand my go to flower shop for my family. I'm so excited that I get to keep these flowers for a while and it's super convenient that the box actually closes and protects the flowers from dust. My husband sent me Venus flowers before and they got dusty within 3 months and didn't last as long because the box didn't close. Highly recommend this brand over Venus. read more

Glam Fleur - Beautiful presentation! - Florists Near Me - canoga park, California

I was very nervous to order from here after reading the bad reviews... I could not be any happier with the service and the arrangement was amazing!!! The order got there on time and every petal was perfect! Exactly like the picture on the website. The women that answer the phone were very helpful and knowledgeable! I will definitely be ordering from them again in the future. Thanks Glam Fleur for making my daughters bday surprise a success! read more

This is my worst shopping experience ever. My original order was created on 11/16/2022, I still have not received the correct item. (12/23/2022) First, they sent me a wrong item, so I requested a replacement. To get the return label, I had to send them emails 3 times, and it took 10 days. After my return had delivered, they did not take any action. I had to email them again to request my replacement. It took 5 days. Even though they answered nicely, " immediately, right away" but it took 6 days. They didn't give me a tracking number, only gave me a delivery date. But it has not delivered. Too much stress, waste of time and energy. I will never shop here again. read more

First off, let me say that this company provided me with one of the most professional and unique experiences I've ever had. We ordered this arrangement for a friend and their product is truly one of a kind - Who wouldn't want beautiful, customized flowers all year long? Their website was very easy to use and their customer service provided a pleasant ordering experience, from customization to arrival. I told all my friends and family, and will definitely be ordering from them again! Thanks again! read more

Glam Fleur - Florists Near Me - canoga park, California

I love receiving flowers, but this bouquet truly stunned me. Everything from the exquisite packaging to the sweet fragrance of the roses really blew me away. I have never received anything like this before and can't believe that these gorgeous roses will be something I can enjoy for YEARS. What a beautiful surprise...I can't wait to display this on my dining room table for my holiday parties. read more

Glam Fleur - Florists Near Me - canoga park, California

ordered a red and pink box. Most of the pink roses were ripped and wilted looking but they seemed okay enough, the real issue was the center pink rose came smashed. I didn't even ask for a full exchange as the red roses were nice, I simply tried to see if they would send me a few pink roses to replace the damaged ones. At first they said they would send a replacement for the entire thing but then a few days later decided the damage was only "cosmetic" and offered me a $20 refund, what a joke. read more

Glam Fleur - Florists Near Me - canoga park, California

My husband and I have ordered flowers from Glam Fleur 3 times during the past year. First order: flowers arrived several days early. No one was home. Luckily, they were not stolen and were still behind the door (in the sun) for a few days until I arrived. When asking Glam Fleur why they arrived so early the response I received was, 'that hardly ever happens!' No apology. Nothing. I was told that the flowers in extreme sun was fine. Well, that's not what the instructions state on the paper I received. Not sure if sun is ok or not. Order 2 (placed for a delivery for a dear friend): AGAIN, flowers arrived THREE days early. I reached out to Glam Fleur and this time was told that the deliver dates customers choose on the Glam Fleur website are not guaranteed and as a customer I have zero control over the exact delivery date. They said the delivery date is really a range of several days and not to expect it on the actual date chosen on the website. WTF. If the deliverer date doesn't mean anything, they need to clearly state this on their website to avoid confusion. Flowers are beautiful but have have VERY strong scent the first 2 days - my friend said her entire family had severe headaches from the chemicals they use for the flowers. After the third day, headaches went away. Order 3: the flowers never arrived. It took several days to even get a response to my email asking what happened. It wasn't until my third email to Glam Fleur that I finally received a response. It was a very unprofessional experience. The issue wasn't even resolved until I had to literally beg them to give me a refund for flowers that I never received. I was shocked at this customer service. Order 3 was the last straw. To be treated with such disrespect after spending hundreds of dollars is uncalled for. I'm done with this company and highly encourage everyone to think twice before ordering from Glam Fleur. read more

To anyone who is thinking from ordering flowers from this company, please read this review prior...The supervisor in charge of their "customer service" is probably one of the rudest men I have had the displeasure of speaking with. Not only did he raise his voice to his customer, he lied multiple times and was caught red handed. We had placed an order with 2 day expedited delivery and the flowers not only arrived 5 days later, the quality of the flowers at that point was unsatisfactory. STAY AWAY FROM THIS COMPANY. False advertising, overpriced, slow shipping and mediocre quality given the price. GO ELSEWHERE read more

It looks great only on pictures. Do not order overseas!!! Flowers were delivered a week late, had to deal with declaration and customs. Not much help from customer support. No "wow" upon receiving, flowers were flat and faded. read more

I wish I had read the reviews before placing my order. If I could give zero stars I would. They are completely incompetent and have no customer service. Flowers were sent to my home instead of the recipient because of a glitch I have come to realize that happens if you click on the verification code for Shop Pay. It autofills the cells with your information and deletes whatever shipping information you put in the order. I did not realize the problem until I saw the final confirmation on Glam De Fleurs website. I immediately called Glam De Fleur to fix the problem and 4 days later I have not been able to get through via email or phone call. I have left messages and nothing. I did however got a computer generated email asking me to rate their customer service. Are you kidding me!!!!! Do not waste your money with this company they do not stand by their product and their customer service is non existent. Very upsetting when you're counting on the flowers to make someones day. read more

I ordered from Glam Fleur yesterday December 4 to surprise my mom today December 5th my order arrived. Gorgeous flowers smells awesome. Package and box so classy. I ordered after hours and I emailed them first thin in the morning Wilma called me. Very happy. Thank you so much read more

Glam Fleur - Florists Near Me - canoga park, California

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I received flowers as a birthday gift from my son and daughter in law. I unpacked the box to display the flowers which means having to cut the ribbon which attaches from the big box to the smaller box. I sent a picture to my daughter in law and she immediately said that is not what she ordered. She contacted the company but did not get the email with the return label. Finally I called them got the email and sent back the flowers. They refuse to replace them because the ribbon was cut. The customer service manager, Jho Selle, was no help and kept referring to their policy about returning the flowers in the original condition. The fact that they sent the wrong flowers did not matter to him. Now, they have my flowers , which I am sure they will reuse, and they are only offering my children a 50% refund. The worst ripoff ever. Do not order from them!! ZERO STARS read more