Business: Glam Fleur Website: www.glamfleur.com Address: 7659 Alabama Ave, Canoga Park, CA 91304 I regret ignoring the previous negative reviews and was misled by the attractive images on Glam Fleur's website. Making the decision to purchase was a huge mistake, leading to frustration, unnecessary expense, and genuine embarrassment. Here's a summary of recurring issues based on multiple customer experiences: 1) Poor Quality and Handling: Many customers, including myself, received damaged or incorrect items, such as dead rose petals or even completely empty boxes. This indicates a significant lack of care in the company's packaging and handling processes. 2) Customer Service Failures: Glam Fleur's customer service is consistently unhelpful and unresponsive. Requests for refunds or proper resolution are often ignored, with customer service failing to follow up as promised. 3) Problematic & Tone Deaf Policies: The return and replacement policies are cumbersome and unreasonable, particularly for gifts. They required the recipient of my incorrect gift to repackage and return the item before considering a replacement, which is highly inconvenient. Despite their website's claims of prioritizing customer satisfaction and addressing issues swiftly, my experience and that of many others strongly contradict these statements. The Better Business Bureau rates Glam Fleur at a dismal 1.3 out of 5, reflecting widespread dissatisfaction and numerous unresolved complaints. If you are considering purchasing from Glam Fleur, I strongly advise looking elsewhere. Their attractive marketing does not match the reality of their service and product quality. It's crucial to choose a vendor that not only respects its customers but also delivers what they promise. Do not be misled by appearances. Choose a reliable vendor who genuinely values customer satisfaction. read more

"Absolute Nightmare - Avoid Glam Fleur at All Costs!" I've had the worst experience imaginable with Glam Fleur, and I'm honestly shocked by how they treat their customers. I ordered flowers that arrived damaged in transit--crushed, wilted, and far from the luxurious arrangement they advertise. I immediately reached out to their customer service for an exchange, but they've been completely unresponsive. I've been waiting over TWO MONTHS for a return shipping label, and still nothing! I've sent countless emails, left messages, and even tried reaching them through social media--no reply, no updates, nothing. It's like they vanish once they get your money. They refuse to acknowledge the issue or take any responsibility for their faulty product. What kind of company refuses to stand by their product, especially when it's clearly damaged during delivery? I've never dealt with such horrible customer service in my life. They don't care about their customers or making things right. If you value your time, money, or sanity, stay far away from Glam Fleur. You'll get better service picking flowers yourself than dealing with this complete disaster of a company. Total waste of money. I wish I could give zero stars. read more

Thank you Glam Fleur! Living far from my love one is very difficult especially when it comes to days like Valentines where we don't get to spend time with each other. Ordering from you guys made it very easy. Even when I forgot to put a note I was able to email the next day to ask for one, it wasn't long until I got a replied back saying that they will put the note for me. I didn't realize their was a delivery date options as well but, Amanda took the time to message me to see if I wanted a specific date for delievery. I wasn't able to reply in time but she was able to determine that the gift was for valentine and had it shipped out to arrive for February14th! This work out perfect for me. I'm glad I found Glam fluer because I was looking for a specific look, some thing elegant and beautiful. Overall I'm happy with the service and I would definitely recommend this place to others. I Myself will return for other occasions. Thank you again read more

wow!! wow!!! wow!!!! glam fleur glam fleur glam fleur glam fleur thats all i can say about this company and their customer service!!! they went over the top to try and correct a huge error that they.... glam fleur made!!! first off, glam sent the order to the wrong address. what was intended for the receiver in florida was shipped to me and vice a versa! mind you, these flowers are not cheap$$$$$$$ so when i notified them of the huge error, did they offer to ship out a new order right away to florida, no they have to follow a protocol!!!!! so, they are shipping me a new label in a flower order, so that i can remail the package TO FLORIDA they mistakenly shipped to me!!!!! now, you would think, just email a new label to me????? no, the head named alex wouldn't do that!!!!! i will never ever do business with them again!!! what a terrible company and even further what brain cells is this alex person missing????? read more

Thank you, Glam Fleur! Living far from the person you love isn't easy, especially on days like Valentine's when all you want is to be together. But Glam Fleur made it effortless to send something truly special. I forgot to include a note with my order, but when I emailed them the next day, they replied right away and added it for me. Amanda even reached out personally to confirm my delivery date, she noticed it was for Valentine's Day and made sure it arrived right on time. That kind of care is rare these days! The roses were exactly what I was looking for elegant, timeless, and absolutely stunning. I'm so grateful I found Glam Fleur. Their customer service is just as beautiful as their arrangements. Highly recommend!!! I'll definitely be ordering again for future occasions! read more

Wow! I'm honestly still in awe! I just received a box with a mix of hydrangeas and white roses for my birthday, and I can't stop staring at them. The moment I opened the elegant black box, this soft, sweet scent filled the room, it smelled like happiness. The roses were arranged so perfectly, with such elegant, beautiful colors that I couldn't believe they were real and the fact that they'll last for years makes it even more special. It wasn't just a gift, it was a full experience. The care, the presentation, the quality -- everything felt so thoughtful and lux. I even got a little emotional, because you can just feel the love behind a gift like this. Thank you, my best friend, for this special gift, and thank you, Glam Fleur, this bouquet honestly made my whole day. read more

I've been ordering from Glam Fleur for about five years now for different occasions, and every time the experience has been great. The arrangements are always beautifully done and the quality of the roses is outstanding. You can really see the care and attention that goes into each piece. The team is professional, kind, and very helpful. A few times I even called with last minute orders and they still managed to make it happen for me. The creativity in their arrangements is truly impressive. I'm very happy with Glam Fleur and highly recommend them to anyone looking for a beautiful, elegant arrangement that lasts for years. read more

Amazing quality of flowers. The staff was very friendly and thorough over the phone and worked with me to put together beautiful and most importantly UNIQUE floral arrangement for my parent's 50th wedding anniversary. The bouquet is elaborate and long lasting. The design is perfect. I loved that they sent me a picture of my arrangement, as I ordered it from out of state. Highly recommend Glam Fleur for any occasion, order and you won't be disappointed. read more

I was pleasantly surprised by this company after I had a mediocre experience with another eternity flower brand. Purchase was easy, the product was delivered within days and the presentation was beyond impressive and so satisfying upon opening. The actual flower display was just beautiful and they smelled amazing. A few weeks later and they still smell great! I am very please with my purchase and highly recommend this company read more

Fantastic! Sent to my Mom for her bday.. and she's someone who has not been impressed with previous flowers I'd bought her LOL but she loved this one! Better than the competition. Mom was so impressed and said "OMG they smell so good! And then she said they were so pretty" Mission success! Thanks for helping me finally make my Mom happy with flowers!! read more

My husband gave me these beautiful flowers for my birthday at the end of August, and now it's March 24 and they still look just as beautiful as the day they arrived. I honestly didn't expect them to last this long, and every time I see them, I'm still impressed. They've stayed gorgeous for months, and I just had to share how happy I am with them. read more

Love this product! The shipping was fast and everything was packed perfectly. They arrived exactly when I wanted. The roses are absolutely gorgeous and yes, they're real! They look stunning in my glam room and add such a fancy touch. Honestly, you totally deserve to treat yourself with roses like these! read more

Amazing!!! The flowers came earlier than expected and arrived well wrapped and protected. The display of the box and everything was amazing and felt extremely expensive. Definitely worth the money. Flowers smell amazing and look beautiful straight out the box. read more

After doing a lot of research on eternity roses, I decided to order with Glam Fleur. The flowers arrived in great condition with on time delivery. Beautiful gift! My mom loved the gift! She said the roses smelled wonderful! Will order again! read more

I sent the roses to a friend for her birthday. She was so impressed with the gorgeous roses, the black square box and the fact that they last a long time. This is my third order from this company and I'll continue to order from them. read more

Perfect gift. Came in as described. Would definitely buy again. They look amazing they are high quality. Smell great. Amazing price for what you are getting and the color is excellent. read more

Beautiful Roses and Great Service Customer service was friendly, professional, and quick. The roses are absolutely gorgeous and smell amazing! read more

The delivered flowers were gorgeous. My mom was in awe of the packaging and how elegant everything was presented. Stunning. Very pleased