Unfortunately, I am out hundreds of dollars from a pre bought laser hair removal package with GLAMD's sister company, Laser luxe. I started to receive text messages from GLAMD in early July, pushing my laser hair removal appointment with Laser Luxe out for multiple reasons. I rescheduled twice and patiently waited until August only to receive yet another text message from GLAMD notifying me that Laser Luxe was no longer with them. The number GLAMD provided to those who had prepaid packages goes straight to the voicemail of someone named Jessica @ Pin Me Up Chicago who has yet to return my voicemails. GLAMD will not answer the phone, only sometimes a text message, and has basically left their customers high and dry. read more

Never come to this place! they left me without my natural eyelashes! the owner, Britanni, ripped out the false eyelashes with a tweezers! Who does that?? previously, I have gone to other places, they put a cream so that they remove themselves. Apart from that they charge a lot. I will never come back to this place! and I wish I would never have stood here. I'm very sorry I did! Be careful with this place! read more

I am also one of the many customers left with no answers as they "announced" via email that LaserLuxe has "left" GLAMD. It's been several weeks and they have not responded to my texts, emails or calls as I had FOUR laser packages prepaid that I expect a refund for. I encourage all other women who have experienced this to write reviews here so we can file a class action lawsuit against them. read more

I went in for a lash lift & tint and I'm not super happy with the results. I felt like the tech was rushing through the process and it shows. I don't think the solution had enough time to work because my lashes don't look fully curled. It's hard to see in the picture, but my right lashes are kind of crooked and still pretty flat on the ends. I know I can't use a lash curler for a while but I still feel like I need to. For the $85 (plus tip) price, it is totally not worth it here. The salon itself is bright, clean, and modern. I'd be hesitant to go for any of their other services. read more

GLAMD - Top natural, bottom after lift & tint - Eyelash Service Near Me - Chicago, Illinois

DON'T WASTE YOUR MONEY. Like many, I pre-purchased a package of 3 laser hair removal treatments from GLAMD back in January. LaserLuxe was the operator of the laser hair removal treatments and operated out of GLAMD. I was able to use one treatment from the package I purchased, but then in July I received an email from GLAMD saying that they had parted ways with LaserLuxe and could no longer accommodate laser hair removal services. I was told to contact Jessica, the owner of LaserLuxe via phone for a refund. I tried to contact Jessica several times and never received a response. I have been emailing GLAMD since the beginning of August asking to be refunded for the remaining treatments on the pre-purchased package. They have been mostly unresponsive and have not helped to resolve the issue or provide a refund. I have filed a complaint with BBB to try to get my money back, but not sure what else to do. read more

Laser Hair Removal: - Did NOT work, still have hair - 10 minutes for each treatment, never spoke to me regarding progress/issues. Basically wanted me in and out for the $. Horrible customer service - Never cleaned the area before lasering - No protective cautions (eye wear, gel, etc.) Eye Lash Lift: - Very minimal lift, friends could not see any difference - I saw my technician edit the photo she took of me.. the photo looked great, bit in reality it looked nothing close to that I'm surprised this place has the reviews it does given my many frequent and non result proving experiences. read more

I came in to Glam'd to get my makeup done by Gaby Raguso for my engagement pictures. The beautiful decor, designed by the salon owner, is to die for. There were a few ladies getting eye lash extensions, who mentioned I had to try it (Which is on my list for next time!). Gaby took me into a room where she had her makeup kit readily at hand, and began her magic. My makeup came out so beautiful and I can't wait to go back for my bridal trial. This would also, be a great place to get your makeup done with a few girl friends, aesthetic is gorgeous and the service is great. read more

GLAMD - My look for my engagement pictures with fake lashes - Eyelash Service Near Me - Chicago, Illinois

I wish I could give negative stars. I used to come to this location for laser hair removal. It was through Laser Luxe but owned by the same person (Brittani) and done at GLAMD. Looking back I should have known it was sketchy just from that. I was scammed out of hundreds of dollars when my laser hair appointments were cancelled and rescheduled several times for a variety of excuses- then they dropped all communication with me. I have an email from Brittani stating how much was left on my package (over $300) but she was unwilling to refund me and my only option was to use that as a credit for GLAMD services. Yea, no thanks. This was months of me waiting on emails and texts trying to get my money back. In the meantime Brittani was posting on social media all about going out downtown, luxury shopping, and traveling. GLAMD is a total scam, stay away!! read more

AVOID AT ALL COSTS. UNPROFESSIONAL BUSINESS PRACTICES. When businesses reopened after Covid, a very sketchy communication was sent to customers cancelling appointments and not being transparent about the reasons why. Now, Laser Luxe suddenly ceases to exist as a business. The website and social media have disappeared, and no one is answering the phone at Glamd. Brittani is an owner of Laser Luxe, but no one can track her down and she isn't responding to requests for refunds. I have prepaid hundreds of dollars for packages, and she has not refunded money for services that have not been provided. Terrible, dishonest customer service. Do not trust Brittani Sylvester and stay away from her businesses. read more

Glamd saved my lashes! My regular lash lady canceled my appointment so I called glamd and they got me in that day. As soon as they saw my lashes they told me that I had to have them removed. they were applied with way too much adhesive and it was causing damage to my real lashes. I was extremely upset because I unknowingly trusted that the person I was religiously seeing every other week for fills was taking care of me. Glamd removed all of my lashes with excess glue and gave me a beautiful set of perfect volume lashes. If you're looking for a place to get your lashes done this is it! read more

GLAMD - Eyelash Service Near Me - Chicago, Illinois

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If I could give ZERO stars I would. Similar to many of the other reviews on here I was also scammed out of at least $400 worth of laser hair removal treatments I had bought in a package. They are claiming that the business have parted ways and that it isn't the fault of GLAMD owners which is a complete lie as the current owner of GLAMD used to give me laser hair removal and was very much an owner in laser luxe yet claiming zero responsibility and I have consulted a lawyer who said that they will easily get away with this because they most likely bankrupted the laser luxe entity, so yes I am using the word SCAM for this woman. COVID has been difficult on all businesses but the only thing you have that is enduring in any business is how you treat your clients and clearly that is not relevant to GLAMD in any way. read more

My first appointment on GLAMD was on 6/15/18. I wanted to wait a while to really see my result. I had called last minute to see if they could squeeze me in for a Lash Lift, and the receptionist did just that! I saw Michelle for a lash lift and it was great. She manage to get all my lashes, and get them lifted and curled!. My previous lash lift experience was not so great. The technicians always had some sort of excuse as "you have really short lashes" or " I tried the best i could." Yes, I know i have super straight short lashes, but Michelee was able to get them! She was very thorough, and my eyes look so awake! IT has been almost a month, and almost time for my next appointment! Will definitely return again! :) read more

Do not go here! In July 2020, I received a vague email from the owner, Brittani, saying that the business would no longer be supporting laser services. She also instructed me to contact a random makeup company, which I later learned is affiliated with her sister, for a refund on my package. It's now been months of unanswered voicemails and emails, and I've since learned that this woman has scammed dozens and dozens of other customers out of money by not refunding their previously purchased packages. She dragged us all into her dramatic family issues with her sister, Jessica, and it's truly shameful. Brittani is a con artist and I highly encourage anyone reading this to find a new, legit laser establishment where you won't be robbed blindly. read more

Update: Kelly is an expert when it comes to Microblading eyebrows. I needed to freshen up my brows and she created the most perfect shape with the most perfect tones and hair like strokes. I personally love a bold brow and she knows how to customize that look for me. Thank you Kelly! read more

GLAMD - No edits. Brows and lashes on point. Wake up and go! - Eyelash Service Near Me - Chicago, Illinois

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I am also one of the ones who pre-paid for a Laser package. I am waiting to hear what they will do about, but expect to be refunded--no DEMAND to be refunded. I also was given the phone number for someone not related to Laser Luxe to call to try to get this figured out (Pin Up Bridal Salon). I loved this business and the laser services and am SOOOO disappointed now. Please fix this immediately! read more

Today was my first time at Glamd and I'm so thrilled with my results! I scheduled an appointment but it ended up getting cancelled out of my control, so Mandy at the front worked extra hard to squeeze me into the schedule before the weekend. I saw Hannah for a lash lift and it was awesome. I had a lash lift once before at another salon and it was super stressful...I was left alone for almost 30 minutes, eyes watering, and lashes over-curled. This wasn't the case at Glamd AT ALL. Hannah was awesome! She was on time and I was done in 30 minutes. I mentioned that my eyes were bothering me, so she made some adjustments to make me more comfortable. And curl came out perfectly -- looks like I won't have to pick up my eyelash curler for some time! Will definitely return again! :) read more

What can I say! I am always at AWE with the level of professionalism and care that Kaedi at Glamd has. Not only does she do meticulous work, but she does so in a way that makes the client feel special. I have been seeing Kaedi for eyelash extensions for sometime and every time I open my eyes after she is done, they look nothing short but amazing. Recently, I also used Kaedi as my wedding hair stylist. She was able to get all of my girls and mom in and out of her chair in 30 minutes. She worked very efficiently with everyone which was great, especially when your bride nerves are at an all time high. She created these amazing finger waved curls throughout my hair that literally lasted all night. I have to say, some people have it and Kaedi by far is a true person that lives by her craft. In a city so large like Chicago, I wouldn't stir anywhere else because I know that each time I am in for a service I will be getting my moneys worth all the time. read more

For my whole life I have been trying to force my eyebrows to be friends, and I know they are "sisters not twins". I've tried almost everything and just kind of gave up and would lazy pencil them in. I was fortunate enough to get a booking with Kelly for micro-blading and what can I say that hasn't already been said? Kelly was professional, thorough, explained every part of the procedure, and she was so easy to talk to. The micro blading has actually enhanced my features. My eyes now stand out whereas before they were hidden under angry thick arches. Kelly explained the entire aftercare and checked in during all parts of the procedure to make sure I was comfortable. Thank you also to the lovely ladies up front, greeted me immediately offered me water and prepped me up for the procedure (I was a little anxious about pain) For me the pain level was just like a tweezing if that. Thank you to all the staff for being accommodating, I loved my visit and cannot wait to go back! Thank you Brittani wonderful studio! read more

So thankful for Gaby and Glamd! She is a true brow master! I was so reluctant to get my brows microbladed but having met Gaby several times for lashes and makeup and being fed up with having to fill in my sparse brows I took the leap. The process was quick and pretty painless. Gaby walked me through the entire process and what to expect the first 10 days to 6 weeks before my first touch up. She was always available to answer any questions I had during the healing process. The color is perfect and the fading has been so natural. I had some really blonde brows before and I can't believe the difference this has made. Really life changing! I definitely recommend Gaby and Glamd and can't thank them enough!!!! read more

GLAMD - Eyelash Service Near Me - Chicago, Illinois

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I highly recommend this place for all your beauty needs! Gaby is so talented! She is a genius when it comes to eyebrows and lashes! I'm obsessed with my lashes! She has also done my micorblading! Love that I can wake up, wash my face and go! No need for makeup when you have awesome brows and beautiful lashes!! Mimi has also done my lashes and is excellent and very talented as well! Can't go wrong with either one of them!! If you haven't tried them please do!!! They also do makeup, lash lifts, laser treatments and much more!! read more

GLAMD - Eyelash Service Near Me - Chicago, Illinois

First time GLAMD client. Brittani was 40 minutes late for my appointment, didn't even apologize until I mentioned how long I'd been waiting and my hair consultation was unhelpful and unenjoyable. If you're going to be that late at least advise the client so they can rebook and not waste time. Don't keep informing the receptionist that you're only 2 minutes away when your going to be ridiculously late. I have better things to do with my time besides sit in your reception area. Super unprofessionally a first time and last time client. Will not be back. read more

A MUST visit if you're needing anything brow or lash related. I'm not one too do anything around my eyes, but I can see what all the hype is about. I saw Gaby for a Lash Lift, and I'm already addicted after 24-hours. Essentially, it's a lash "perm," but it's super gentle and takes only 30 minutes from start to finish. My lashes were "lifted" back to this perfect, fanned look...no eyelash curler needed. (And NO! My eyelashes didn't burn off or fall out...) This morning, I reached for my eye lash curler when I was getting ready - just as a physical memory of my old morning routine. It took a second to realize that I didn't need to curl my lashes, because they were already perfect. So, dropped the curler and went straight for the mascara. My eyelashes grow in different directions, and I would spend a few minutes trying to get them all curled and fanning out instead of going in my eyeball. So, this is going to be a lifesaver in my eye makeup routine. This is going to be the beginning of a beautiful, eye-opening relationship. Love! read more

Eyelash lifting. This place is great. Receptionist is very friendly and welcoming. A girl from Mongolia who had my eyelashes done was very nice and knowledgeable. For those who is looking to get eyelash lifting please make sure your own lashes are long before you get it done. If your own eyelashes are short It doesn't look good and it doesn't make your eyelashes look any longer. Even with mascara on it looks terrible. Please I'm warning you. If your eyelashes are long go ahead it worth it. My eyelashes are short and ill post a picture just so you can see. Ill be getting my eyebrows done on Wednesday for 3d sleek ill post another review. read more

GLAMD - Eyelash lifting.. If you have short eyelashes DON NOT DO ANY EYELASH LIFTING! - Eyelash Service Near Me - Chicago, Illinois

I would give them 0 stars if it was an option. They took my review down, along with a few others who let YELP users know they had been scammed - that seems like a bit of a scam, too. The owner worked with a third party who owned a laser hair machine (her sister) and that partnership dissolved. With no refunds to services paid for BUT NOT used, minimal and awful communication and an overall huge mess for a TON of customers. All of us who have been scammed out of a LOT of money are all in communication with each other, our banks and the BBB. In no way shape or form is it the customers problem when you choose bad partnerships in business. You are the owner, who allowed the partnership and also had that partner to conduct business in your salon - so when things go upside down it is also your responsibility to fix it with more than a shady email, that gives a false phone number. What a waste of time and money - truly disappointing. read more

Unfortunately, I was one of the many customers scammed out of prepaid laser treatments. On July 31, I received the email that GLAMD and Laser Luxe had parted ways. This included the following instructions: Laser Luxe package- Laser Luxe can gladly help discuss your next steps to complete your laser package or any additional questions or concerns you might have, feel free to contact Jessica. After putting in several calls to Jessica, I received the following message: "Hi! Unfortunately my business somehow got brought into an unfortunate situation. This confusion is between GLAMD and Laser Luxe which, to the best of my knowledge, dissolved or shut down for business. The owner of both GLAMD & Laser Luxe, Brittani Sylvester, was trying to pass the blame to an employee of Laser Luxe who also happens to be an employee of my company which is where the sad connection came from. Jessica's name was given out to defer calls from the responsible party. Jessica is not an owner of Laser Luxe nor does she hold affiliation or any responsibility associated with either of those companies anymore. This business phone number was also given out in an email that their customers received. Pin Me Up is an on location bridal hair and makeup agency. We do not have any affiliation with Laser Luxe or GLAMD. If you would like to speak to me regarding the information I have you can reach me directly at the number below. Again I'm very sorry and I'm sure this is very frustrating but I can assure you Pin Me Up has nothing to do with these businesses. This is deeply frustrating on our end as well. Best of luck getting a resolution to this issue. Dana Fountain Owner " I then contacted GLAMD about the above message and received the below text: "IM SORRY about the back and forth Rachel. We dont understand what is going on on their end . The best GLAMD can do for you, right now since we unfortunately do not have a laser machine, at this moment is pull your file , and try to calculate the remaining sessions you may have and work on personally getting you a refund. We understand your frustration and concern. I will pull your file today and if we have any questions we will text you back !! Again, sorry for the back and forth !" Then I was asked to provide my venmo details as they worked through processing refunds. I continuously followed up and was told several times to be patient as they worked towards resolving this issue. Then I received a message saying they could issue a credit for the outstanding $587 laser package to be used on lash tints, lash lifts, microblading, facial waxing and brow lamination. I told them I did not need these services and would just like the refund. The contact at GLAMD has now not responded to any of my recent messages. I am extremely disappointed at how deceptive this company was at handling this situation. I am now looking at legal recourse. read more

I have still not heard back via call, text or email despite me leaving a note with Natasha, yesterday, when I showed up for my laser appt your company never cxld despite you going out of business, as far as, laser. The company never responded to texts, DMs, voicemail or posts on their page. I tried all avenues. I was expecting my money back for my treatment that was never cxld. It was the last of my laser package which had been paid for in FULL nearly a year ago, at this point. Please submit my refund by end of day. Otherwise, I will need to expose your company. read more

Gaby has been doing my lashes for four months, and she works absolute magic! I moved from TX and was hesitant to try someone new..... But she somehow manages to give me beautiful, long, full lashes, that also look natural enough to be real. I am obsessed- the only place I will ever go in Chi Town! Also- their salon is absolutely beautiful! read more

Started going here for eyelash lift. I tried a few other salons but this is the only place worth going to eyelash lift. Great staff, adorable salon. read more

I have been seeing Hannah for eyelash extensions for almost a year now and I am constantly getting compliments on my lashes! What I love about Hannah is she is always on time for every appointment I book and I rarely have to wait which is amazing considering how many appointments she must see everyday. I do the volume look and Hannah is very consistent with knowing how I like my lashes. She will even add more volume if I'm going on vacations which I love! Eyelash extensions do require a lot of work so make sure if you get them you are going to take care of them! read more

Whatever you do, do not support this business!!! It is a scam. I went in for laser hair removal and even after 14 sessions, do not have results. Recently, they emailed me saying that Laser Luxe parted ways with Glam'd and gave me a phone number of someone I could call to get my money back. The phone number they gave was for a completely different company not associated any bit with Glam'd. The only connection was one employee who was not the responsible party. The owner of both GLAMD & Laser Luxe was trying to pass the blame to an employee of Laser Luxe who also happens to be an employee of the other company which is where the sad connection came from. Not professional and plenty of other places that are way better. They have not called back after several messages as well trying to get my money back. read more

I found this place from a friend and scheduled an appointment for 8am the next day. Tiffany was so good. She did my hair in no time! When I asked her for something blue, she picked the flowers from the bouquet in the store and clipped it on my hair - so innovative! Gabby was my make-up artist. She did a fantastic job with me that the makeup was kept for the whole day without any smudges on the eye! Very impressed with both of them and would definitely recommend this place to anyone. read more

Really liked there. Got my first time eyelash extension and it's amazing!! Can't wait to be there twice

this place is really cute - they are clearly still building up the nail part of their services I will go back read more

I recently started going to Glam'd for Laser. I've been a client of Laser Luxe for the past year and they just moved into this location! Laser with Jess is awesome. She's super knowledgable about the technology and makes you feel comfortable. Also the results are amazing. After 7 sessions I have almost no hair left! Highly recommend. read more

I've been going to Jess for laser treatment for about a year now and will never see/refer someone elsewhere! She's incredibly sweet, knowledgable about her craft and professional! Laser Luxe @ Glamd is the way to go!!! read more

GLAMD is amazing! After a bunch of stressful life changes, I decided to start doing more things to pamper myself and wanted to get a lash lift. I liked their website and prices, and it is only a few blocks away so I called for an appointment. They are very responsive on the phone and via email. I love the cute salon and the front desk service is so nice! They took my coat for me and hung up my bag and always ask if you need anything like water or coffee. I had Ashley for my lash lift and love her! She is so friendly and upbeat and we talked about our favorite guilty pleasure show, Vanderpump Rules! My lash lift and tint lasted for a long time and I booked another appointment for a full set of lash extensions. When I came back in they made sure to ask how I liked my lash lift and how long it lasted. For my lash extentions I had Michelle and she was FANTASTIC! Great service and it was like a mini therapy session in the chair, ha! She did a wonderful job and I would highly recommend her and all of the staff at GLAMD. I showed her some photos of what look I was going for beforehand and she took that into account. GLAMD has gained a longtime client in me and their services are worth every penny. Thank you again! read more

GLAMD - Full set from Michelle! Worth every penny and I feel so confident and happy :) - Eyelash Service Near Me - Chicago, Illinois

Echoing all of the 2020 reviews - I was also scammed out of a prepaid laser package. This business is deflecting all complaints, continuing to respond to emails with "we'll check on the status!" and never providing clear cut answers - when they even answer. I will be filing a BBB complaint due to this business' lack of appropriate response, unethical actions, and keeping money for services not provided (stealing). read more

I have been coming to Glam'd a few months now after trying multiple places in Chicago for the last few years. I have to say that Hannah is by far the best. I am always very pleased with my lashes and look forward to my visits. Highly recommend!!! read more

GLAMD - Lashes by Hannah. - Eyelash Service Near Me - Chicago, Illinois

I've been meaning to write this for a couple weeks, but now that my brows are finally healed I had to get on it! Kelly- you changed my brows, and let's face it, life forever! I have always struggled with my brows since I over tweezed them from 8th grade until freshman year of college (I mean, wtf were we all thinking!?) I decided to finally try micro-blading after a girlfriend suggested it, and omg I could not have been happier with my results! Kelly was seriously the best, she did a really thorough consult and was super professional. I couldn't have been paired with a better technician. Highly recommend her! And again, thank you so much Kelly! read more

I love Glam'd! KAEDI is the best lash technician I've ever had.. She's a LASH NINJA! And Gabby did an awesome job on my eyebrows. I make sure to hit Glam'd as soon as I arrive in Chicago every time! read more