The whole experience was great-from beginning to end. Ask for Scott .Buy local and give them a tryread more

Good selection, good service, no pressure to buy. Recommended for outdoor and work gear and…read moresupplies.

I asked for a gait analysis because of my large, narrow flat feet and I got amazing thorough…read moreservice from Tim and Sojin, moreso than at specialty shoe stores. And due to my Sports Basement membership and their fantastic return policy, it's a win-win for me. Highly recommended.

I just purchased got a bike for my son there and wasn't sure where to start and the person at the…read morebike area was so helpful from start to finish even my teenager mentioned to me that the customer service was really good. I also love there free Community room We've done a handful of get-togethers and it's free! Such a great part of the community.

Joshua is such an amazing REI employee! His energy and dedication to helping customers is amazing…read more He has helped us multiple times, and always remembers us and what we bought. He also knows his inventory, really really well! And he hustles! Thanks Joshua...see you again soon!

What a disgrace of a customer service at this place! I just spent 30 minutes waiting with a shoe in…read moremy hand trying to get a size and seen employees just help other people who weren't even ready and ignore me constantly. Will take my business elsewhere

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

As a baseball family, we absolutely love this store! The staff are incredibly friendly and…read morepatient--my son spent quite a bit of time carefully picking out the perfect bat grip, and they were great the whole time. It's definitely our go-to local spot to gear up before summer league. Whether you're a seasoned player or just getting started, Goetz Bros has everything you need.

One of the top running stores I have ever come across. I meandered my way back into running after a…read more15 year healing hiatus and well... ARM has been amazing. I've been attending their running workouts and it has been really fun to just do stuff for fun instead of languishing in the gym these last few years. I got fitted for my trail shoe by Cindy and I went back today to get fitted by Andi for my all purpose mileage shoe. You really do get pulled into the fun parts of community and mindset when you go to a store instead of buying everything online. give em a visit or come to a run

Stopped to look for a good pair of walking shoes, and had a great experience. Kay was the…read moresalesperson who helped me, and she was fantastic. She was friendly, knowledgeable, and took the time to understand what I was looking for. Kay had me try on a few different options and really focused on getting the right fit and comfort, rather than rushing the process. I appreciated how patient she was and how she explained the differences between the shoes. You can tell she genuinely cares about helping customers find the right pair. The store itself is clean, well organized, and has a great selection of running and walking shoes. I ended up leaving with a pair that feels great. Big thanks to Kay for the excellent service. If you're looking for running or walking shoes and want knowledgeable help, definitely check this place out.

I don't have enough words to describe the level of expertise and customer service I received from…read moreThe Rack Spot. With a family of five and now traveling with extra sports equipment, cramming everything into our SUV just isn't realistic anymore. We already had crossbars and tower attachments, but weren't sure they were the right fit. We were considering a Thule storage box but didn't know which size would work best, so I brought to them a mix of borrowed parts from friends to test things out before buying. Mike was incredibly helpful from the moment we arrived. He walked us through Yakima vs. Thule components, explained the differences and similarities, priced out multiple options, and made sure we understood exactly what would fit our vehicle. He also let me know that they price match if that was a concern for me. He was patient, thorough, and genuinely invested in helping us get the right setup. After realizing Thule was the better direction, I returned for updated estimates -- and again, Mike delivered exceptional service. The day before our trip, I went back to purchase the Thule towers, and JP provided the same top‑tier experience. He showed me how to assemble everything, made sure the locks were installed correctly, and ensured I felt confident using the equipment. I'm truly grateful for the expertise, honesty, and customer care The Rack Spot provided. If you're considering bike racks, storage boxes, or any vehicle rack system, I highly recommend this shop. Their knowledge and service are unmatched.

Believe all the super favorable reviews, they are all true!! My super favorite trusted bike shop…read morein Los Altos had recommended a very similar well-regarded competitor (based in San Jose) to get a hitch, bike rack, and installation. It turns out my Infiniti QX 50 can only take one hitch and only one bike rack, so options were pretty limited. After getting a solid quote from this competitor for all three (but pricey in aggregate), I called The Rack Spot just as a reality check. Will picked up the phone and I was blown away by his customer service and the shop's pricing! Without knowing who I had already talked to, Will freely offered pretty good discounts on both the rack and hitch as part of their normal pricing policy, but he then gave me some market color on the Curt hitch I was looking to buy. He went a further step by suggesting that I just order the hitch on my own online and coached me through it, since the shop had just gone through a really steep price hike and it would probably be cheaper to get it my own. I also needed it installed quickly for our trip a week from now, and Will helped me manage the logistics to ensure everything would work out well and placed the order right then and there (the other shop only puts their orders in on Mondays, so I would have had to wait 5 days). All in all, I saved $700 by going to these guys ($1900 elsewhere), so I will be referring everyone to The Rack Spot from now on!

Great selection of riding gear and helpful people. Have bought helmets, boots, and clothes here and…read morebeen happy with all. A family-run store.

This is a hidden gem. Even if you're not a cowboy it is worth the trip to visit and look around!…read moreIndependently owned shops like this that have been serving the local community for generations are a dying breed. You'll find a very friendly staff who are a wealth of knowledge, it has that old world small town feel. A local treasure really. I don't know the first thing about raising horses but I like to drop in once in a while. Check this place out!

Tristan was so helpful. I was looking for fins and booties and a hood for a snorkeling trip. He…read morewas so patient and knowledgeable. Highly recommend this place.

Just received a prescription mask that was made and shipped to SF in under 72 hours!…read more and I could not be happier Dexter is amazing and walked me though the whole process after calling and seeing if there was a chance to get a new mask before my trip next week It's rare you get good customer service these days and it's even more rare for "great" I can definitely recommend this place! Thanks again Dexter

I visit Glass Case with my wife every month or so when we come to San Mateo. We have bought…read moreseveral shoes here and are very satisfied with the selection and prices. Anthony and his team are very friendly and conversational. They don't pressure you into a sale or sell you on something you don't need. Shoe Palace and JD Sports have no soul and no passion about the products they are selling. When you come to Glass Case, you come home to your family that is passionate about shoes and fashion. Come to Glass Case, where sports become fashion and your collection becomes legendary.

Selection was okay, but customer service was nonexistent. Three people behind the counter and not…read moreone greeted us or offered help, even when we were right by the counter. Came back later to give them another chance, but the gate was closed in the middle of the day. Prices seemed about the same as shopping online, so you might be better off just ordering there or checking out the other streetwear shop in the mall that actually gives good service.

Quick and efficient service. Easy in and out. (always a plus in the Bay Area)…read more The grandson wanted a new basketball. Off to Big 5. We were directed to the product as we entered the store. Good selection. Also easily found wiffle balls, another grandson "need."

This pole is on sale, and it is very affordable to buy! I like it a lot! I hope it can catch a lot…read moreof fish!