This company is the worst!! I had them replace my '97 Dodge Intrepid windshield in '23. I had…read moremechanical problems with it so I didn't drive it much. When I drove it in the rain, I noticed the wipers didn't touch the glass is a couple of spots, especially on the driver's side. I thought maybe it was the wipers or wiper arms. I bought 2, driver's side, but that wasn't the problem. Workmen came to inspect it & agreed it was a defect in the glass. As of today, 6/8/26, I've called 8 times. The North Charleston SC location manager & the district manager won't call me to discuss this problem. I just want another windshield without defects (it's still available on secondary markets) or my money back so I can get another one!

I was very frustrated, not at this particular location but at the company and the industry in…read moregeneral. Having a windshield problem during a holiday week, I had to wait almost a full week to get it fixed. Thankfully, my windshield held out, but the substantial crack in it kept enlarging, and I could not help but wonder how this industry makes it difficult to impossible to get service outside of regular business hours. If anything, major holidays are a time of elevated car problems as many people are driving long distances. And not everyone will be so fortunate as to be able to drive away from an incident. I also note this because upon arriving, the place didn't seem so busy that they couldn't have squeezed someone like me in a bit sooner. Having noted all this, my actual service was fine. It was quicker than advertised, being finished in a little over an hour despite some jazz about how computerized safety features required some special calibration. My insurance covered my windshield, thankfully, and I didn't see any value in adding new windshield wipers as they suggested. Ultimately, my problem was solved, but I still think we need a vehicle emergency room that's open all hours.

Charleston Auto Glass knocked it out of the park again. They replaced the massive windshield on my…read moreRam ProMaster, and the whole experience was smooth, fast, and genuinely friendly. The waiting area is surprisingly cozy -- comfy couch, fast WiFi, and just an overall relaxed vibe that makes the downtime easy. This was my second time using them, and the consistency is what really stands out. Nick was my technician this time, and he was chill, professional, and easy to trust. You can tell they know what they're doing and take pride in doing it right. I'll definitely be back the next time I need a glass repair or replacement. Highly recommend these guys -- reliable, friendly, and they make the whole process painless.

The best! My best friend recommended Chas Auto Glass and he wasn't wrong!…read moreFrom handling insurance to getting the job done in a respectful and efficient manner, these guys have it covered. They even have free wifi in their waiting area....not that you will have time to use it... Highly recommend --Busy-Single-Mom-Professional-Travelling-Middle-Aged-Woman

Great service, great price, and they'll come to you. Finished and under an hour. Would recommend…read morethem to anyone

Fast service and he even peeled off my decals. I tried to find out when he was coming but the yelp…read morespokesman had a personal emergency. Luckily I live in a safe neighborhood so I left my car keys in my car with windows down. Someone forgot to tell technician I went to work so he called and waited until I got home. Thankfully I work nearby

I used advanced glass last summer to replace my windshield on my audi q5 the service was great and…read morequick! This year i needed a new windshield and called advanced glass of course! They told me there was a 10% "shop fee" that had been put in place. This is for the customer to pay even tho the insurance pays the entire cost of the windshield replacement. They add on this fee which would have been $172 in this case. What a rip off! No other window replacement adds this on so be cautious!

Broke my dash and the springs in my passenger seat from the obese installer sitting on the corner…read moreof my seat. Called the office and spoke to Mandy and she said to text the pictures to her and she would have the owner call me. He never did. I filed a dispute with my credit card company and filed a complaint with the BBB against them. Do yourself a favor and go elsewhere. STAY AWAY!!!!!!! THEY HAVE A C+ RATING WITH THE BBB.

Kevin's company is exactly what you want in a company! They answered the phone, we made an…read moreappointment quickly, he was on time, they do qualify work and are efficient and finish the job within 2 hours. All around excellent service & knowledgeable! Thank you Kevin!

Kevin is extremely professional and efficient. The best part is that he came to me to replace my…read morewindshield. Would highly recommend!

Super unimpressed with the customer service. The gentleman doing the estimate was rude and not very…read morehelpful after he found out we wanted to pay cash instead of the typical overinflated insurance claim. Sad as we are locals looking to support local.

I would have left a 5 star review for the bodywork repair but after having the car back for a…read morecouple of days I found out the horn didn't work. After taking it back for a tech to look at they said I didn't have one. I had one when I left the car with them. They had to replace the front bumper due to damage on the drivers side from a side swipe. There was previous damage on the passenger side but nothing that would cause there not to be a horn. Now I have to put out more money to replace a part they refuse to admit they didn't put back when reassembling. I will not go back or recommend.

1. Seamless claim coordination with Jake from State Farm…read more 2. Mission Tech Jacob is professional, knowledgeable, and a genuinely nice human. 3. No driveway drama or debris left behind. 4. If you fail to specify Mission when your windshield is damaged, you might end up with a large firmsl focused on quantity than quality. 5. Don't be ashamed about your Crack problem. Mission can help!

Great communication and service! Top quality and pricing. I'll definitely use again if I ever have…read moreauto glass problems. Thanks

Took my 2021 Lincoln had the windows tinted and they did a top-notch job for a great price I need…read moretent when I'm in South Carolina. I will be going to see Kenneth. I'm from Michigan and I don't know of any place that does work like they do. I've seen their audio system installs also and they are top-notch great job and I will be doing more business in the future.

Great job great price. They have added remote start about a year ago and just recently add the…read moreautomatic door lift for my 4 runner. Good work, good price most of all great customer service. Highly recommend.