Rest Haven Park Cemetery is pretty much what you'd expect from a cemetery. Quiet neighbors, nobody…read moreblasting music and you definitely won't hear anyone complaining about the rent. The grounds are kept pretty clean and there's plenty of open space with mature trees providing some much needed shade. From what I saw the graves and headstones were well maintained with flowers throughout the cemetery. Definitely no grave concerns there. It's also probably the one place where people are dying to get in but nobody's in a hurry to leave a Yelp review afterward. The residents mostly keep to themselves. Very little drama and everyone seems to be resting peacefully. You could say the place has good spirits. All jokes aside it's a peaceful and well maintained cemetery. A nice final resting place for loved ones and somewhere families can visit without the grounds looking neglected. Overall I'd say Rest Haven is doing a pretty ghoul... errr GOOD job. I'd give them a grave review but I don't want to urn myself any dirty looks. Five stars. Dead serious.

Friday Dec 19th, marked two years since my sister passed away. I went to this cemetery with my…read moredaughter to visit her grave--an already incredibly emotional and painful moment. As my daughter and I were getting into our car at approximately 5:45 p.m. to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I rolled my window down and was immediately yelled at and aggressively ordered to leave. When I asked why he was yelling, the guard claimed he "knew me," said I was "always here," and that I should know the rules. This was completely untrue--I had not been able to visit in months--but regardless, nothing justified his behavior. When I asked for his name, he refused and would only identify himself as "security." He continued yelling and told me to "get the hell out of here." As I attempted to leave, he backed his vehicle behind mine and turned his bright lights on, creating an intimidating and hostile situation while I was visibly emotional and crying in my car. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only "security." I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave--especially on the anniversary of her death--would result in being treated with aggression, humiliation, and a complete lack of compassion. I reached out to West Resthaven's General Manager, Chris Hopkins, to report what happened. While he said he was sorry, he minimized the situation by stating that security is necessary and that it may have just been an "off day" for them. I told him that I now feel afraid to return to visit my sister because I do not feel safe. His response was deeply disappointing. I am sharing this so other families are aware. Cemeteries should be places of peace, compassion, and respect for those who are grieving. Last night, this place was none of those things. This is not okay, and it is not a safe or appropriate environment for anyone mourning the loss of a loved one.

I decided to go a different route, however, I did meet with a sales person. She was very nice and…read morehelpful. They take care of everything from the moment your loved one passes. There were packages to fit most budgets and needs. No doubt this would have been a great space.

Just attended a dear friend's Celebration of Life. WOW! Beautiful! Margaret did such a fabulous job…read morecreating a video of pictures of our dear friend and making the celebration a celebration. Rhonda did a great job interviewing folks prior to the celebration to get material to create a beautiful speech about our dear friend. You would have thought she had known him well. Just beautiful! Lunch was served and the food was delicious. Highly impressed.

We received the most excellent and compassionate help from Green Acres Glendale Mortuary. We…read moreneeded the most basic of service from them, yet we felt like we were special and the center of their care and attention. Julie Bell helped us through the whole process. She was wonderful, caring, informing us of everything and never pressured us for anything we didn't need or asked for. Julie was so generous with her time at the mortuary and with calls on updates, information and compassion. We felt completely cared for.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

My grandparents were buried in the Resthaven Cemetery 20 years ago. The cemetery used to be…read morebeautiful back in the day. The only grave markers allowed were flush to the ground making it look peaceful and serene. It was the reason my parents selected Resthaven when they decided to pre-plan and pre-pay many years ago. My mothers philosophy was death does not discriminate, after death when all grave marker are basically the same, you don't know who lived a wealthy life and who lived poor. In death everyone is equal. Times have changed. Resthaven now allows large tombstones and benches. It's still a fairly decent cemetery and since Dignity took over they've made several upgrades to the landscaping and irrigation system but to me allowing various grave markers has taken away from the serenity. Anyway! My father recently passed away and since he had pre-planned the process with Resthaven was extremely easy. Amber and Dylan showed compassion and professionalism, and guided my siblings through the process. Amber was easy going and responded to emails quickly. The day of the service everything went as planned and stress free. We opted to use their after service reception option. It was affordable and the caterer they use had delicious food. Again everything went as planned. My husband and I actually are making an appointment to pre-plan our funerals.

These people are unprofessional, unkind, and unwilling to do what they say they're going to do. I…read morewas asking about being buried in a family grave. Among other things, I was literally laughed at for being the last member of my immediate family alive. Don't even bother.

Kristy was such a blessing to our family. Her compassion, patience, and care meant everything to us…read moreduring this time. She made sure every detail honored my mother and brought a sense of peace to the entire process.

Cassie was a very thorough and sweet director. They do really work well with the families. If you…read moreare in a situation where you have children and maybe do not want to bring them in for the viewing or eulogy....They have a nice area to the right with a large fish tank and books with seating for kids. Nothing but good to say, but if they do read these reviews they really need to fox their sound system as it was cutting out a bit intermittently. Also the song family requested to be played we could sing to was a bit too low. Under the circumstances we wouldn't want it super loud, but again way too low.

Miranda and her team at Neptune were immediately immersed to the transfer of Mom from her facility…read moreto her wishes of cremation. it pays dividends to have pre-paid arrangements and Miranda proved to be a seamless asset to guide us through necessary steps without being intrusive. we certainly plan to enlist their services in future.

I could not have done this without Neptune. Kelsey took care of everything. Things that I…read morewouldn't even have thought of. She was compassionate, respectful and treated me like I was her only client. The death of a loved one is hard enough without having to deal with all the details. Kelsey did that for me. Thank you Kelsey. Pepper

My mother passed away recently. I needed her remains cremated. We are not doing services here. I…read morefeel lucky that I found this place. They were priced fairly, very upfront and did not try to upsell me on anything. They were the easiest part of this hard time. They do what they say they will do, all the time showing compassion the entire time. At a time when you are grieving you don't need a used car salesperson trying to upsell you on everything. You need people like these.

Have been very helpful during a sad event in our lives. Very Compassionate and caring so far.read more

My personal thanks to Randy and everyone at Hansen for their assistance in the cremation of my…read moremother. The professionalism, the attention to detail, the communication, the knowledge, and most of all the empathy and the concern for getting details correct was amazing. My family and I are very grateful.

My husband passed away & HANSEN's mortuary took control & helped me get all his arrangements taken…read morecare off . My husband looked so nice . I highly recommend HANSEN's mortuary to everyone ! Thank you HANSEN's

As a guest, everything was perfect, well planned and organized. The service inside and gravesite…read morewas notable and the socializing afterwards was excellent

We strongly recommend that families think twice before entrusting Phoenix Memorial Park with their…read moreloved one's remains. Our experience was appalling, not because of one minor mistake, but because even simple, specifically agreed-upon instructions were not followed to our satisfaction. We had a signed contract requiring tamper-evident tape on our father's urn/container before it was transferred to an attorney for safekeeping. Instead, the photograph we received showed what appeared to be ordinary tape on a cardboard container. When we raised the fact that this was not the tamper-evident tape specified in the agreement, we were told that regular tape would make it "obvious" if the container had been opened. That response was astonishing. The issue was not whether someone at Phoenix Memorial Park believed ordinary tape was good enough. The issue was that tamper-evident tape was specifically agreed upon. A written agreement should mean something. The documentation was equally unacceptable. We were supposed to receive photographs of our father's container entering the crematorium. What we received was so blurry that we could not clearly read the identifying information that should have shown our father's name and identification number. Even the photograph of the container afterward was blurry. How difficult is it to take a clear photograph? These photographs concerned the identity and handling of our father's remains. This was not the time or place for careless documentation. When a family asks for photographs specifically so there is a record of what happened to their loved one's remains, the identifying information should actually be readable. Then, rather than simply addressing our concerns and providing adequate documentation, we were told to communicate through an attorney. Think about that. A grieving family should not have to pay an attorney to ask a funeral home to follow written instructions, answer basic questions, or provide clear photographs. We did have our attorney respond, yet the documentation we received still did not meet what we considered a reasonable standard. This complaint is not done. The handling of someone's remains demands precision, accountability, and respect. There are no do-overs. Families should be able to trust that written agreements will be followed exactly and that important documentation will be clear enough to actually document something. Our experience left us with very little confidence in Phoenix Memorial Park. If attention to detail, clear documentation, honoring written agreements, and responsive communication matter to you, we strongly suggest considering another provider. We certainly would not choose Phoenix Memorial Park again.