From our first encounter with Cori to the day our car was ready, everything at J&J was positive…read more Cori is smart and helpful, answering all our questions and managing our insurance claim. Our repair was completed promptly and flawlessly.

Shop very busy but I now know it's because they do great work. Kept me in the loop about what was…read moregoing on with car and did everything they could to find a part to avoid totaling the car. Fixed Honda Civic after a distracted driver slammed into the back of it. Hope I don't need a body shop again but would definitely use J&J again!!

The work was done faster than I expected. High quality…read morerepair work and exceptional customer service

I can not stress enough how much you should AVOID this shop. Read the negative reviews & don't make…read morethe same mistake I did. My car was backed into by a young driver, their insurance was covering it. This shop was the closest to me that the insurance company approved. The car needed the rear door, rear panel, bumper & left taillight assembly replaced. I took it there to drop off on a Monday. I talked with the estimator about what happened while he took pictures of the damage & turned the car on to get a picture of the dash for the mileage. Everything seemed normal. After a couple weeks I get a text from my Subaru dealership that a check engine light has come on & do I want to schedule service to get it looked at. I assume it's no big deal, they probably tripped something minor that triggered it & they'll take care of it. A few days later they call and say the car is ready to be picked up. I go to pick it up & notice that they replaced the door & put the obviously damaged trim from the original door onto the new door. I noticed later they didn't even bother to put the protective trim on the new bumper. They said they would replace the old door trim later. Then I went to start the car & to my surprise, all of the warning lights were still on the car! This is when it got crazy. I went back inside & asked why the car had all of these check engine type warning lights. They tried to tell me those lights were there when you dropped the car off. No, they weren't. I asked the estimator who I was standing beside when he took pics of the dash & he said he couldn't remember. As if he would take pictures of the dash with the car's owner watching & there would be all of these warning lights & he wouldn't say "hey your car has multiple warning lights" before taking possession of the car? The person who seemed to be the acting manager at the time came out & started waving around some piece of paper saying this was a "report" they took that proves the warning lights had been on the car for over 30 days. And literally said I was a liar & I have been driving around the car for a long time with these lights on. They tried to get me to sign a paper saying I would pay for repairs if they were deemed to be unrelated to the accident. Of course I wouldn't sign that. Whatever caused it obviously happened while they had the car. Not from the accident. What they didn't know: 1: My car was still under the original warranty from when I bought it new from Hyman Bros. Why would I drive around w/warning lights that the dealer would fix for free? Nobody has ever done work on my car except the dealership for that very reason. 2: The Subaru Starlink app logs every time a check engine light comes on, the exact day & time down to the minute. Those warnings occurred in the afternoon before I got the text from the dealer about them while I was waiting for the car to be ready. 3: Not only does the app log the date/time they occur, it also auto-generates an email to the service department at your dealership. The lady who receives those emails was happy to send me a copy of exactly when she received that email which was a few minutes after the codes appeared while they were finishing up the car. I came back to talk to the actual owner the following Monday. By then they had mysteriously found the new piece of door trim, but the warning lights were still on. He said the warning lights were battery related & that they always unhook the battery before working on any car and do not hook them back up until the car is finished. We agreed that I would take the car to the dealer & let them find out what the problem was. As soon as the intake guy at the service bay from Hyman Bros opened the hood he saw the problem. There was a screw screwed in between the battery terminal & the clamp! The dealership mechanics looked at the car & determined that the clamp that goes to one of the battery terminals had been broken & instead of repairing or replacing it like you would think, they decided to screw a screw in between the clamp & the battery terminal to hold it in place! That kind of jerry-rigging may have worked on cars 30 years ago, but clearly not on today's cars that have computers monitoring everything. When they did that, all the warning lights came on & would not go off. I can't say why they didn't just replace the clamp, or at the very least say "hey this clamp broke". That's how you would think any reputable business would handle such a mistake. No, they decided to pretend the codes were already there & go so far as to fake a "report" claiming codes had been there for over a month. And literally call me a liar to my face. They knew what they did, they just didn't know I could prove it. That's next level dishonesty. The receptionists seemed nice & competent. I feel bad they have they have to work w/the rest of the people I encountered there.

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

I have 2015 Navigator and have been burned by using other roadside services in the past. Not with…read moreTucker's! Not only did John get us hooked up quickly, he brought us back to the lot so we could warm up while file a claim with our insurance company. At the office John and Kaloeb went out of their way to make sure my kids were comfortable, offering snacks and drinks. They waited with us while my wife and daughter got a Uber to pick up a rental. They even called around to help us find another hitch cargo carrier since ours was damaged in the accident. Can't say enough good things about these guys! If you ever need a tow truck in the Hopewell, VA area, Tucker's Towing Service is the company to call!

Terrific company! They helped me out when no one else could, so I am very grateful for their quick…read moreresponse, excellent service, and it helps that they're just very nice guys. Thank you so much Tuckers Towing! I will use you again should the need arise!

Very friendly and accommodating. The ladies in the office are helpful and efficient.When they…read moreinspect your car they are really good at letting you know about parts or repairs you may need in the future.Paul,Lightfoot, VA.

I took my Jeep in to have the ABS and Traction Control lights fixed. I did the diagnostic myself…read moreand told Jerry's exactly what I needed done. I was told they still had to do their diagnostic and charged me $60. Their diagnosis was the same as mine. I was told the fix is a $20 part, some new wire and labor ($200). I agreed and paid the $60 diagnostic and approved the $200 repair. I got my Jeep back and the lights were off. A few days later, the exact same lights and code came back!!! I called Jerry's and they said they would look at it and it was warranted for 90 days. The next day, I was told that the problem was the ABS pump and its now $2200. Why did they do a diagnostic and tell me the fix if all they were going to do was start changing parts hoping they could fix it? If I wanted to change parts until I got it right, I could have done that myself! I expected a lot more from a shop that considered themselves a professional auto mechanic shop. The girls up front at the counter were friendly but the work performed lacked any sign of being professional.

I called this shop to ask if they could service the sunroof on my Volvo, and they said yes. I was…read morenever given a clear quote for the work--just told it would be about $300 for everything. They ended up removing my windshield (or doing work to it) even though that wasn't the issue. My leak was coming from the seal around the roof rack, which they did not fix. They said they replaced a gasket in the sunroof, removed my old one, resealed it, put it back in, and then told me not to open my sunroof again because there's no warranty. They kept my car longer than expected and were rude when I came to pick it up. They also didn't want to stay so I could pay in person, and it took them a week just to charge my card. I had also sent them videos on where my leak was coming from. Overall, I would not recommend this place.

I was able to schedule pretty easily for next day service and they completed replacing my…read morewindshield in an hour or less. This was a couple of months ago and so far I have not had any problems with leaks, etc. They even properly recalibrated the lane assist and other related features we have. We paid out of pocket but next day discovered we were able to submit our receipt to our insurance for a reimbursement minus deductible.

Great body shop I have used 4 times with no issues. Expert results. Mr Wood is a great and fair…read moreperson. Highly recommended. HOWEVER: Left my truck there for two weeks because of a windshield leak at the top and requested a replacement. When I called for an update, nothing had been done. I went to pick it up that day and the glass guy came out with an excuse for why it was not replaced--he had two weeks to communicate that. I left without doing business again.

Just got her home! She looks so good. Can't wait to hit her with the foam cannon. Shout out to…read moreWoods Body Shop in Providence Forge for their wonderful team and phenomenal body and paint work. I highly recommend them!

I hate to leave this review because I've been coming to Clarks Auto in Prince George for about 5…read moreyears, but my recent experience was unacceptable. After my vehicle was serviced, my seat came back damaged and pulled apart near the controls. The damage was NOT there before my appointment. I contacted the shop multiple times trying to speak with the manager, but my calls were never returned. Instead of trying to resolve the issue professionally, the receptionist accused me of causing the damage myself. As a long-time customer, I expected much better customer service and accountability. This situation also reminded me of previous concerns about pricing. For example, charging around $60 to replace a basic air filter that costs about $10 and takes only minutes to install felt excessive. Very disappointed with how this was handled. I simply wanted honesty, professionalism, and responsibility taken for the damage done to my vehicle. And please do not respond to this review acting concerned now. You had plenty of time to contact me and resolve this issue properly. You have my number -- call it.

Our church is helping a homeless young lady who was in an car accident a few weeks past. Her car…read morewas towed to this establishment. Just for them to keep her things and car. She doesn't have 1100.00 to get her truck out. The owner told her to bring him 150.00 he would allow her to get her stuff, but she had to forfeit the truck to them!!!! She went to pay the 150.00 today and they slammed the door in her face. They dont close until 430 she showed up alittle after 415. They closed the doors early today... shut them right on her. I still cannot believe what I witnessed today. The devil is at work. I pray they have it in there heart to give this child het things, and so one better and give her the car... She was living in it at times. If it was there kid would they do the same i think not!